Intro to Improving the Patient Experience Through Analytics from Coursera

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Syllabus

Problem: The Patient Experience Today

This module begins with an overview of the course and the experience management and decision support system innovation project. Next, we will learn some of the latest trends in healthcare that are impacting the patient experience. We will explore the unintended consequences of these well intentioned trends. We'll explore some of the drivers that have been shaping these trends. Then we'll examine the patient journey and what impact these trends have on this journey. Then, we will discuss the issues and potential for solutions to some of these systemic problems that negatively impact the patient experience and ability to manage their own care.

What Do We Have for Data?

Now that we have explored these trends and some of the consequences, we'll take a look at the data. We'll examine data that we have available and the ways in which we are currently using it in the industry. Then we'll explore some misconceptions that exist in the industry about the uses of big data. We'll review social drivers of health outcomes and how we can get at that data. We'll also delve into how to address missing information within the data as well as bias that may not be readily apparently.

Humanizing With Data

Integral to maintaining high-quality care for patients, is remembering that despite all the data points, each patient is an individual with their own challenges. In this module, we'll focus on humanizing the patient by looking holistically at patient needs, burdens and motivations. We'll look at risk factors and data attribution. We'll explore the importance of taking patient opinions into account when making decisions. Then we'll look at attribution methods and AI-based modeling techniques.

Predicting Experiences

In this module, we'll be looking at experience oriented predictions and some of the different methods and techniques we can bring to bear when building them. We'll examine making predictions for individual patient outcomes, for example: how likely they are to have preventable complications, non-compliance with medication regimens or how likely they are to be satisfied with their provider. We'll introduce the the CAHPS survey, a common method for evaluating consumer satisfaction with their health plan and provider.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Introduces experienced healthcare professionals to the use of data analytics and decision support systems to improve patient experience and manage pain points

Helps healthcare providers identify and use data effectively to make informed decisions and improve patient outcomes

Provides opportunities to apply concepts to real-world operational improvements, making it relevant and practical for healthcare professionals

Covers the latest trends and challenges in healthcare, ensuring that learners are up-to-date with industry knowledge

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Intro to Improving the Patient Experience Through Analytics with these activities:

Organize and review course materials regularly

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Ensures you have a comprehensive understanding of course materials and can easily access them for reference

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Create a designated folder or notebook for course materials
File notes, assignments, and other materials in an organized manner
Review materials periodically to reinforce learning

Review key concepts in healthcare data analytics

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Refreshes your knowledge of essential data analytics concepts, ensuring a strong foundation for the course

Browse courses on Healthcare Data Analytics

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Review lecture notes and textbooks on healthcare data analytics
Complete practice problems and exercises to test your understanding

Review 'Delivering Healthcare in America' by Thomas Bodenheimer

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Provides context on the current state of the healthcare system, preparing you for the course content on patient experience

View Understanding Health Policy, Sixth Edition 6th... on Amazon

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Read chapters 1-3 to understand the fundamental challenges facing the healthcare system
Summarize the key drivers of healthcare costs and their implications for patient care
Analyze the impact of healthcare policy on patient access and quality of care

Four other activities

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Practice using data analysis tools for healthcare

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Strengthens your data analysis skills, which are essential for improving patient experience

Browse courses on Data Analysis

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Complete online tutorials on data analysis tools such as Tableau or Power BI
Analyze sample healthcare datasets to identify trends and patterns
Create data visualizations to communicate insights to stakeholders

Participate in a study group to discuss patient experience case studies

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Provides a platform to share perspectives, learn from others, and deepen your understanding of patient experience issues

Browse courses on Patient Experience

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Find a study group or create your own with classmates
Select relevant case studies and prepare for discussions
Engage in active discussions, sharing insights and experiences

Develop a patient experience improvement plan for a specific healthcare setting

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Allows you to apply course concepts to a real-world scenario, fostering practical problem-solving skills

Browse courses on Patient Experience

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Identify a specific healthcare setting and its challenges related to patient experience
Conduct a needs assessment to gather data on patient needs and pain points
Develop and implement an improvement plan with specific interventions to address the identified challenges
Evaluate the effectiveness of the plan and make adjustments as needed

Launch a small-scale project to improve patient experience in your own organization

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Provides an opportunity to make a tangible impact on patient experience while applying course learnings

Browse courses on Patient Experience

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Secure approval from your organization to implement a patient experience improvement project
Define the scope of the project and set clear goals
Develop a plan for implementation, including timelines and resources
Implement the project and monitor its progress
Evaluate the outcomes of the project and share your findings with stakeholders

Career center

Learners who complete Intro to Improving the Patient Experience Through Analytics will develop knowledge and skills that may be useful to these careers:

Public Health Analyst

Public Health Analysts collect and analyze data to identify and address public health concerns. They may work for government agencies, non-profit organizations, or research institutions. This course can help Public Health Analysts develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Public Health Analysts can help develop and implement programs that improve the health of the public.

See salaries and explore the career path for Public Health Analyst

Health Informatics Specialist

Health Informatics Specialists use data to improve the efficiency and effectiveness of healthcare. They may work for hospitals, clinics, or other healthcare organizations. This course can help Health Informatics Specialists develop the skills they need to collect, analyze, and interpret data on the patient experience. By understanding the patient experience, Health Informatics Specialists can help organizations make data-driven decisions that improve patient care.

See salaries and explore the career path for Health Informatics Specialist

Biostatistician

Biostatisticians design and analyze statistical studies to answer questions about health and healthcare. They may work for government agencies, non-profit organizations, or research institutions. This course can help Biostatisticians develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Biostatisticians can design and analyze studies that can help improve the quality and efficiency of healthcare.

See salaries and explore the career path for Biostatistician

Health Data Scientist

Health Data Scientists analyze large datasets to identify trends and patterns that can help improve the quality and efficiency of healthcare. They may work for hospitals, insurance companies, or other healthcare organizations. This course can help Health Data Scientists develop the skills they need to collect, analyze, and interpret data on the patient experience. By understanding the patient experience, Health Data Scientists can help organizations make data-driven decisions that improve patient care.

See salaries and explore the career path for Health Data Scientist

Epidemiologist

Epidemiologists investigate the causes and distribution of diseases and other health conditions. They may work for government agencies, non-profit organizations, or research institutions. This course can help Epidemiologists develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Epidemiologists can conduct research that can help prevent and control diseases.

See salaries and explore the career path for Epidemiologist

Health Services Researcher

Health Services Researchers conduct research on the delivery and outcomes of healthcare services. They may investigate topics such as the quality of care, patient satisfaction, and access to care. This course can help Health Services Researchers develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Health Services Researchers can conduct research that can help improve the quality and efficiency of healthcare.

See salaries and explore the career path for Health Services Researcher

Data Analyst

Data Analysts collect, clean, and analyze data to identify trends and patterns. They may work for a variety of organizations, including healthcare organizations. This course can help Data Analysts develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Data Analysts can help organizations make data-driven decisions that improve patient care.

See salaries and explore the career path for Data Analyst

Health Policy Analyst

Health Policy Analysts examine and interpret data to help guide health care policies. They may advise government officials, insurance companies, or other organizations on how to improve the quality, accessibility, and affordability of health care. This course can help Health Policy Analysts understand the patient experience and how to use data to improve it. By combining coursework in data analysis with the course's focus on the patient experience, graduates are prepared to help create and implement policies that meet the needs of patients.

See salaries and explore the career path for Health Policy Analyst

Patient Advocate

Patient Advocates represent the interests of patients and help them navigate the healthcare system. They may provide information about available resources, help patients file complaints, or advocate for changes to healthcare policies. This course can help Patient Advocates develop the skills they need to understand and advocate for the needs of patients. By understanding the patient experience, Patient Advocates can be more effective in helping patients get the care they need.

See salaries and explore the career path for Patient Advocate

Healthcare Economist

Healthcare Economists analyze the economic costs and benefits of healthcare interventions. They may work for government agencies, non-profit organizations, or research institutions. This course can help Healthcare Economists develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Healthcare Economists can conduct research that can help improve the efficiency and effectiveness of healthcare spending.

See salaries and explore the career path for Healthcare Economist

Healthcare Planner

Healthcare Planners develop and implement plans for the delivery of healthcare services. They may work for hospitals, clinics, or other healthcare organizations. This course can help Healthcare Planners understand the patient experience and how to use data to improve it. By understanding the patient experience, Healthcare Planners can develop plans that meet the needs of patients.

See salaries and explore the career path for Healthcare Planner

Healthcare Consultant

Healthcare Consultants provide advice and guidance to healthcare organizations on how to improve their operations. They may help organizations develop new programs and services, improve patient care, or reduce costs. This course can help Healthcare Consultants develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Healthcare Consultants can help organizations make changes that improve patient care.

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Healthcare Administrator

Healthcare Administrators oversee the day-to-day operations of hospitals, clinics, and other healthcare facilities. They may be responsible for managing budgets, hiring and training staff, and ensuring that patients receive quality care. This course can help Healthcare Administrators improve patient experience by providing them with the tools to understand and address patient needs.

See salaries and explore the career path for Healthcare Administrator

Clinical Research Coordinator

Clinical Research Coordinators manage the day-to-day operations of clinical research studies. They may be responsible for recruiting and screening patients, collecting and analyzing data, and monitoring the safety of participants. This course can help Clinical Research Coordinators develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Clinical Research Coordinators can help ensure that clinical research studies are conducted in a way that is respectful of patients' rights and well-being.

See salaries and explore the career path for Clinical Research Coordinator

Public Health Educator

Public Health Educators develop and implement educational programs to promote health and prevent disease. They may work for government agencies, non-profit organizations, or schools. This course can help Public Health Educators develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Public Health Educators can develop and implement educational programs that are effective in improving the health of the public.

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Intro to Improving the Patient Experience Through Analytics

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