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Craig Johnson
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
In this course, you will have an opportunity to explore concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks.
Read more
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
In this course, you will have an opportunity to explore concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks.
Read more
This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course.
In this course, you will have an opportunity to explore concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks.
After learning about the problems facing patients in today's health system, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.
Register for this course and see more details by visiting:
OpenCourser.com/course/fwwil9/intro
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What's inside
Syllabus
Problem: The Patient Experience Today
This module begins with an overview of the course and the experience management and decision support system innovation project. Next, we will learn some of the latest trends in healthcare that are impacting the patient experience. We will explore the unintended consequences of these well intentioned trends. We'll explore some of the drivers that have been shaping these trends. Then we'll examine the patient journey and what impact these trends have on this journey. Then, we will discuss the issues and potential for solutions to some of these systemic problems that negatively impact the patient experience and ability to manage their own care.
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Syllabus
Problem: The Patient Experience Today
This module begins with an overview of the course and the experience management and decision support system innovation project. Next, we will learn some of the latest trends in healthcare that are impacting the patient experience. We will explore the unintended consequences of these well intentioned trends. We'll explore some of the drivers that have been shaping these trends. Then we'll examine the patient journey and what impact these trends have on this journey. Then, we will discuss the issues and potential for solutions to some of these systemic problems that negatively impact the patient experience and ability to manage their own care.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Introduces experienced healthcare professionals to the use of data analytics and decision support systems to improve patient experience and manage pain points
Helps healthcare providers identify and use data effectively to make informed decisions and improve patient outcomes
Provides opportunities to apply concepts to real-world operational improvements, making it relevant and practical for healthcare professionals
Covers the latest trends and challenges in healthcare, ensuring that learners are up-to-date with industry knowledge
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Reviews summary
Patient experience analytics: a foundational overview
According to students, this course offers a solid introduction to leveraging analytics for improving the patient experience, particularly beneficial for healthcare professionals and administrators. Learners highlight its focus on practical applications and strategic insights, making complex concepts accessible. The module on 'Humanizing With Data' is frequently praised for its unique perspective. While many find it a valuable overview, some more experienced learners note it can be too conceptual, desiring more hands-on exercises or deeper dives into specific analytics tools and methods, suggesting it's best for beginners in healthcare analytics.
The module on humanizing patient data is a standout feature.
"The modules on 'Humanizing With Data' and 'Predicting Experiences' were particularly valuable."
"I particularly enjoyed the focus on humanizing data. It's perfect for gaining an overview."
"The discussion on social drivers of health was eye-opening and provided a holistic view."
Ideal for healthcare professionals new to analytics concepts.
"A solid introduction to analytics in patient experience. The course provided a good overview of data sources..."
"As a new administrator, this course was a game-changer! ...It's perfect for gaining an overview."
"This course is well-designed for its target audience: healthcare professionals new to analytics."
Provides valuable frameworks for real-world healthcare application.
"This course was incredibly insightful and practical! ...I learned how to identify crucial data points and apply analytical frameworks to improve patient flow in my clinic."
"It truly highlights the importance of analytics in improving patient outcomes. The examples provided were relevant, and I could see how to apply them."
"I learned how to incorporate data-driven decisions and gained confidence to start applying analytics in my healthcare operations."
Reviewers with prior data or operations experience may find content foundational.
"The course has some interesting ideas, but I found the 'What Do We Have for Data?' module could have gone deeper... felt a bit superficial if you already have some background."
"If you have any prior experience with data analysis or healthcare operations, parts of this course might feel like a review."
"I expected more advanced analytical techniques, but the solutions are often high-level."
Focuses on concepts and theory rather than specific analytics tools.
"While the topics are relevant, I felt the course lacked depth in actual analytics tools and methods. It's more conceptual than practical."
"I was hoping for more practical application, less theory, especially on specific data types and collection methods."
"If you're looking to learn how to *do* analytics, this isn't it. It's an overview."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Intro to Improving the Patient Experience Through Analytics with these
activities:
Organize and review course materials regularly
Show steps
Ensures you have a comprehensive understanding of course materials and can easily access them for reference
Show steps
-
Create a designated folder or notebook for course materials
-
File notes, assignments, and other materials in an organized manner
-
Review materials periodically to reinforce learning
Review key concepts in healthcare data analytics
Show steps
Refreshes your knowledge of essential data analytics concepts, ensuring a strong foundation for the course
Browse courses on
Healthcare Data Analytics
Show steps
-
Review lecture notes and textbooks on healthcare data analytics
-
Complete practice problems and exercises to test your understanding
Review 'Delivering Healthcare in America' by Thomas Bodenheimer
Show steps
Provides context on the current state of the healthcare system, preparing you for the course content on patient experience
View
Understanding Health Policy, Sixth Edition 6th...
on Amazon
Show steps
-
Read chapters 1-3 to understand the fundamental challenges facing the healthcare system
-
Summarize the key drivers of healthcare costs and their implications for patient care
-
Analyze the impact of healthcare policy on patient access and quality of care
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using data analysis tools for healthcare
Show steps
Strengthens your data analysis skills, which are essential for improving patient experience
Browse courses on
Data Analysis
Show steps
-
Complete online tutorials on data analysis tools such as Tableau or Power BI
-
Analyze sample healthcare datasets to identify trends and patterns
-
Create data visualizations to communicate insights to stakeholders
Participate in a study group to discuss patient experience case studies
Show steps
Provides a platform to share perspectives, learn from others, and deepen your understanding of patient experience issues
Browse courses on
Patient Experience
Show steps
-
Find a study group or create your own with classmates
-
Select relevant case studies and prepare for discussions
-
Engage in active discussions, sharing insights and experiences
Develop a patient experience improvement plan for a specific healthcare setting
Show steps
Allows you to apply course concepts to a real-world scenario, fostering practical problem-solving skills
Browse courses on
Patient Experience
Show steps
-
Identify a specific healthcare setting and its challenges related to patient experience
-
Conduct a needs assessment to gather data on patient needs and pain points
-
Develop and implement an improvement plan with specific interventions to address the identified challenges
-
Evaluate the effectiveness of the plan and make adjustments as needed
Launch a small-scale project to improve patient experience in your own organization
Show steps
Provides an opportunity to make a tangible impact on patient experience while applying course learnings
Browse courses on
Patient Experience
Show steps
-
Secure approval from your organization to implement a patient experience improvement project
-
Define the scope of the project and set clear goals
-
Develop a plan for implementation, including timelines and resources
-
Implement the project and monitor its progress
-
Evaluate the outcomes of the project and share your findings with stakeholders
Organize and review course materials regularly
Show steps
Ensures you have a comprehensive understanding of course materials and can easily access them for reference
Show steps
Show steps
Show steps
- Create a designated folder or notebook for course materials
- File notes, assignments, and other materials in an organized manner
- Review materials periodically to reinforce learning
Review key concepts in healthcare data analytics
Show steps
Refreshes your knowledge of essential data analytics concepts, ensuring a strong foundation for the course
Browse courses on
Healthcare Data Analytics
Show steps
Show steps
Show steps
- Review lecture notes and textbooks on healthcare data analytics
- Complete practice problems and exercises to test your understanding
Review 'Delivering Healthcare in America' by Thomas Bodenheimer
Show steps
Provides context on the current state of the healthcare system, preparing you for the course content on patient experience
View
Understanding Health Policy, Sixth Edition 6th...
on Amazon
Show steps
Show steps
Show steps
- Read chapters 1-3 to understand the fundamental challenges facing the healthcare system
- Summarize the key drivers of healthcare costs and their implications for patient care
- Analyze the impact of healthcare policy on patient access and quality of care
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using data analysis tools for healthcare
Show steps
Strengthens your data analysis skills, which are essential for improving patient experience
Browse courses on
Data Analysis
Show steps
Show steps
Show steps
- Complete online tutorials on data analysis tools such as Tableau or Power BI
- Analyze sample healthcare datasets to identify trends and patterns
- Create data visualizations to communicate insights to stakeholders
Participate in a study group to discuss patient experience case studies
Show steps
Provides a platform to share perspectives, learn from others, and deepen your understanding of patient experience issues
Browse courses on
Patient Experience
Show steps
Show steps
Show steps
- Find a study group or create your own with classmates
- Select relevant case studies and prepare for discussions
- Engage in active discussions, sharing insights and experiences
Develop a patient experience improvement plan for a specific healthcare setting
Show steps
Allows you to apply course concepts to a real-world scenario, fostering practical problem-solving skills
Browse courses on
Patient Experience
Show steps
Show steps
Show steps
- Identify a specific healthcare setting and its challenges related to patient experience
- Conduct a needs assessment to gather data on patient needs and pain points
- Develop and implement an improvement plan with specific interventions to address the identified challenges
- Evaluate the effectiveness of the plan and make adjustments as needed
Launch a small-scale project to improve patient experience in your own organization
Show steps
Provides an opportunity to make a tangible impact on patient experience while applying course learnings
Browse courses on
Patient Experience
Show steps
Show steps
Show steps
- Secure approval from your organization to implement a patient experience improvement project
- Define the scope of the project and set clear goals
- Develop a plan for implementation, including timelines and resources
- Implement the project and monitor its progress
- Evaluate the outcomes of the project and share your findings with stakeholders
Career center
Learners who complete Intro to Improving the Patient Experience Through Analytics will develop knowledge and skills
that may be useful to these careers:
Health Services Researcher
Health Services Researcher
Health Services Researchers conduct research on the delivery and outcomes of healthcare services. They may investigate topics such as the quality of care, patient satisfaction, and access to care. This course can help Health Services Researchers develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Health Services Researchers can conduct research that can help improve the quality and efficiency of healthcare.
Public Health Analyst
Public Health Analyst
Public Health Analysts collect and analyze data to identify and address public health concerns. They may work for government agencies, non-profit organizations, or research institutions. This course can help Public Health Analysts develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Public Health Analysts can help develop and implement programs that improve the health of the public.
Health Data Scientist
Health Data Scientist
Health Data Scientists analyze large datasets to identify trends and patterns that can help improve the quality and efficiency of healthcare. They may work for hospitals, insurance companies, or other healthcare organizations. This course can help Health Data Scientists develop the skills they need to collect, analyze, and interpret data on the patient experience. By understanding the patient experience, Health Data Scientists can help organizations make data-driven decisions that improve patient care.
Biostatistician
Biostatistician
Biostatisticians design and analyze statistical studies to answer questions about health and healthcare. They may work for government agencies, non-profit organizations, or research institutions. This course can help Biostatisticians develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Biostatisticians can design and analyze studies that can help improve the quality and efficiency of healthcare.
Health Informatics Specialist
Health Informatics Specialist
Health Informatics Specialists use data to improve the efficiency and effectiveness of healthcare. They may work for hospitals, clinics, or other healthcare organizations. This course can help Health Informatics Specialists develop the skills they need to collect, analyze, and interpret data on the patient experience. By understanding the patient experience, Health Informatics Specialists can help organizations make data-driven decisions that improve patient care.
Epidemiologist
Epidemiologist
Epidemiologists investigate the causes and distribution of diseases and other health conditions. They may work for government agencies, non-profit organizations, or research institutions. This course can help Epidemiologists develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Epidemiologists can conduct research that can help prevent and control diseases.
Health Policy Analyst
Health Policy Analyst
Health Policy Analysts examine and interpret data to help guide health care policies. They may advise government officials, insurance companies, or other organizations on how to improve the quality, accessibility, and affordability of health care. This course can help Health Policy Analysts understand the patient experience and how to use data to improve it. By combining coursework in data analysis with the course's focus on the patient experience, graduates are prepared to help create and implement policies that meet the needs of patients.
Patient Advocate
Patient Advocate
Patient Advocates represent the interests of patients and help them navigate the healthcare system. They may provide information about available resources, help patients file complaints, or advocate for changes to healthcare policies. This course can help Patient Advocates develop the skills they need to understand and advocate for the needs of patients. By understanding the patient experience, Patient Advocates can be more effective in helping patients get the care they need.
Healthcare Economist
Healthcare Economist
Healthcare Economists analyze the economic costs and benefits of healthcare interventions. They may work for government agencies, non-profit organizations, or research institutions. This course can help Healthcare Economists develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Healthcare Economists can conduct research that can help improve the efficiency and effectiveness of healthcare spending.
Data Analyst
Data Analyst
Data Analysts collect, clean, and analyze data to identify trends and patterns. They may work for a variety of organizations, including healthcare organizations. This course can help Data Analysts develop the skills they need to collect and analyze data on the patient experience. By understanding the patient experience, Data Analysts can help organizations make data-driven decisions that improve patient care.
Healthcare Consultant
Healthcare Consultant
Healthcare Consultants provide advice and guidance to healthcare organizations on how to improve their operations. They may help organizations develop new programs and services, improve patient care, or reduce costs. This course can help Healthcare Consultants develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Healthcare Consultants can help organizations make changes that improve patient care.
Healthcare Administrator
Healthcare Administrator
Healthcare Administrators oversee the day-to-day operations of hospitals, clinics, and other healthcare facilities. They may be responsible for managing budgets, hiring and training staff, and ensuring that patients receive quality care. This course can help Healthcare Administrators improve patient experience by providing them with the tools to understand and address patient needs.
Public Health Educator
Public Health Educator
Public Health Educators develop and implement educational programs to promote health and prevent disease. They may work for government agencies, non-profit organizations, or schools. This course can help Public Health Educators develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Public Health Educators can develop and implement educational programs that are effective in improving the health of the public.
Clinical Research Coordinator
Clinical Research Coordinator
Clinical Research Coordinators manage the day-to-day operations of clinical research studies. They may be responsible for recruiting and screening patients, collecting and analyzing data, and monitoring the safety of participants. This course can help Clinical Research Coordinators develop the skills they need to understand and address the needs of patients. By understanding the patient experience, Clinical Research Coordinators can help ensure that clinical research studies are conducted in a way that is respectful of patients' rights and well-being.
Healthcare Planner
Healthcare Planner
Healthcare Planners develop and implement plans for the delivery of healthcare services. They may work for hospitals, clinics, or other healthcare organizations. This course can help Healthcare Planners understand the patient experience and how to use data to improve it. By understanding the patient experience, Healthcare Planners can develop plans that meet the needs of patients.
For more career information including salaries, visit:
OpenCourser.com/course/fwwil9/intro
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Intro to Improving the Patient Experience Through Analytics.
Provides a comprehensive overview of the role of data and analytics in improving patient care.
Focuses on patient-centered care and how to put patients at the center of healthcare decision-making.
Provides a guide for health care organizations on how to improve the patient experience.
Save
Provides a comprehensive overview of machine learning in healthcare, including its applications in diagnosis, prognosis, and treatment.
Examines the future of medicine and the role of patients in their own care, including the use of technology to empower patients.
Explores the future of healthcare and the challenges and opportunities that lie ahead.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/fwwil9/intro
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Effort
19 hours to complete
Level
Introductory
Via
Coursera
Institution
Northeastern University
Instructor
Craig Johnson
Language
English
Transcript
tiếng Việt
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