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Paul Watkins

Lockdown has had such a catastrophic impact on retail that many stores have not reopened. But for those who have, and ones that were not affected, it is critical to have a clear growth strategy.

Millions of people bought goods online for the first time and enjoyed the time-saving experience. How does this impact on bricks-and-mortar stores? Add to this the dramatic impact of social media as the main source of news now.

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Lockdown has had such a catastrophic impact on retail that many stores have not reopened. But for those who have, and ones that were not affected, it is critical to have a clear growth strategy.

Millions of people bought goods online for the first time and enjoyed the time-saving experience. How does this impact on bricks-and-mortar stores? Add to this the dramatic impact of social media as the main source of news now.

This course offers ways to grow the profits of your retail business in the increasingly challenging trading environment.  While some of the ideas are new, some are tried and true, but which now need to be approached with a renewed vigor.

In this course, you will learn:

  • The 3-part formula for growing a retail business - being growing customer spend, growing customer numbers, and growing gross margin on the items you sell

  • Practical, inexpensive, easy-to-implement ways to grow your store profits

  • How it's the 'little' things that can make the biggest difference

  • Why having a strong online presence is now critical to all retail (and not expensive to achieve)

  • Videos in this course are short and each one can be isolated for use at a staff training session

Who is Paul Watkins? I have owned and franchised a retail group as well as co-founded a retail support group. I have seen the good, bad, and ugly of retail growth efforts, and if one thing stands out, there is never a 'king hit' that will double customer numbers. Sustainable growth comes from incremental improvements in the key areas that are easy to control. I have won national awards for marketing and have been a consultant and conference speaker to retail for over three decades.

This course is light on theory and heavy on practical tips and growth tactics. I'd love to see you in the course and hear your feedback.

Enroll now

What's inside

Learning objectives

  • Learn practical, low-cost, easy-to-implement ways to grow your retail business
  • Learn how to compete with online discounters
  • Learn 'hacks' on how to grow the amount customers spend in your store
  • Learn about trends in retail and the impact of the pandemic

Syllabus

Introduction and how to use this course
Learn about some significant recent changes to retail that you should be aware of
How has retail changed?
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Focuses on practical, inexpensive strategies, which can be highly beneficial for small retail businesses with limited resources to implement growth tactics
Explores the impact of recent changes, such as the rise of online shopping and social media, which is crucial for retailers adapting to the modern market
Covers the 80/20 rule and merchandising, which are fundamental concepts for optimizing sales and inventory management in a retail setting
Taught by an instructor with experience owning and franchising a retail group, which can provide valuable real-world insights and practical advice
Emphasizes the importance of a strong online presence, which may require additional investment in website development and digital marketing strategies
Discusses email marketing, which may be less effective for reaching younger demographics who primarily use social media and other communication channels

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Reviews summary

Practical retail growth strategies

According to students, this course offers practical, easy-to-implement ways to grow a retail business, particularly valuable in the current challenging environment. Learners appreciate the focus on low-cost methods and incremental improvements rather than quick fixes. The instructor's real-world experience is frequently highlighted as a major strength, providing credible and actionable advice. While the course is praised for its clear structure and concise videos, which some find useful for staff training, a few more experienced retailers note that it primarily covers fundamental strategies and may not offer deep dives for advanced learners.
Excellent for core concepts, potentially basic for experts.
"Provides a solid foundation for anyone new to retail growth strategies."
"While the tips are excellent, experienced retailers might find some of the concepts review rather than new."
"Could benefit from slightly deeper dives into specific digital marketing tactics for retail."
Short videos ideal for quick learning or training.
"The videos are short and to the point, which makes it easy to digest the information."
"I liked that each video could potentially be used on its own for a quick staff training session."
"Perfect for busy professionals – I could fit the modules into my schedule easily."
Led by a seasoned expert with deep retail knowledge.
"The instructor's decades of retail experience shine through. His insights are credible and valuable."
"Learning from someone who has owned and franchised stores made the advice feel very authentic."
"Paul's engaging style and real-world examples kept me hooked and made the content easy to absorb."
Offers easy, actionable strategies for growth.
"This course is packed with practical, easy-to-implement tips that I can use right away in my retail store."
"I really appreciated the focus on low-cost growth hacks. Very relevant for small business owners."
"The step-by-step approach to growing customer spend and numbers felt very actionable and not overwhelming."
"Gave me concrete strategies I can apply immediately to see improvements."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Retail Growth Hacks: Proven easy-to-implement ways to grow with these activities:
Review Basic Retail Metrics
Refresh your understanding of key retail metrics to better grasp the course's growth strategies.
Show steps
  • Identify key retail metrics.
  • Define each metric and its importance.
  • Find formulas for calculating each metric.
Read 'Retail Management' by Levy and Weitz
Gain a deeper understanding of retail management principles to enhance your learning in the course.
View Retailing Management on Amazon
Show steps
  • Obtain a copy of 'Retail Management'.
  • Read chapters related to store layout and merchandising.
  • Take notes on key concepts and strategies.
Analyze Your Favorite Retail Store
Apply the course's concepts by analyzing a real-world retail store and identifying areas for growth.
Show steps
  • Choose a retail store to analyze.
  • Observe the store layout, merchandising, and customer service.
  • Identify areas for improvement based on course concepts.
  • Write a report summarizing your findings and recommendations.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Create a 'Retail Growth Hacks' Blog Post
Solidify your understanding by creating a blog post summarizing key growth hacks from the course.
Show steps
  • Review the course materials.
  • Choose a specific growth hack to focus on.
  • Write a blog post explaining the hack and its benefits.
  • Include examples and actionable tips.
Pricing Strategy Exercises
Practice applying different pricing strategies to improve gross margin, a key area covered in the course.
Show steps
  • Research different pricing strategies.
  • Find examples of how these strategies are used in retail.
  • Apply these strategies to different product scenarios.
Develop a Loyalty Program Proposal
Create a detailed proposal for a loyalty program, applying the course's principles on customer retention.
Show steps
  • Research successful loyalty programs.
  • Define the target audience and program goals.
  • Design the program structure and rewards system.
  • Create a presentation outlining the proposal.
Read 'The Retail Revival' by Doug Stephens
Explore the future of retail and adapt to changing consumer behavior.
Show steps
  • Obtain a copy of 'The Retail Revival'.
  • Read chapters related to consumer trends and technology.
  • Reflect on how these trends impact your retail business.

Career center

Learners who complete Retail Growth Hacks: Proven easy-to-implement ways to grow will develop knowledge and skills that may be useful to these careers:
Store Owner
As a Store Owner, you are responsible for all aspects of running your retail business, from managing inventory to overseeing staff. This course offers relevant insights into growing your store's profits and thriving in a competitive market. The course provides practical, inexpensive ways to grow your store, including tactics to increase customer spending, attract more customers, and improve gross margins. Given the current retail landscape, understanding how to establish a strong online presence and compete with online discounters is invaluable. The course offers tactics that, when implemented, will set your store apart.
Retail Consultant
Retail Consultants provide expert advice to retail businesses to improve their operations and profitability. This course on retail growth hacks is directly applicable to the work of a Retail Consultant, offering a wealth of practical strategies and techniques that can be implemented to help clients grow their businesses. The course covers key areas such as increasing customer spending, growing customer numbers, and improving gross margins. The course helps understand the importance of online presence, competing with online discounters, and adapting to trends in retail.
Retail Manager
A Retail Manager oversees the daily operations of a retail store, ensuring smooth functioning and maximizing profitability. This course on retail growth hacks directly supports the skills needed to excel as a Retail Manager. By learning practical and inexpensive methods to grow store profits, increase customer spending, and attract more customers, you can enhance your store's performance. The course emphasizes the importance of a strong online presence and discusses effective ways to compete with online discounters, crucial knowledge for any Retail Manager navigating today's retail landscape. This course helps implement tactics to improve gross margin, optimize store layout, and implement successful promotional strategies.
Marketing Manager
The Marketing Manager develops and implements marketing strategies to promote a company's products or services. With this course, a Marketing Manager can gain valuable insights into growing a retail business, particularly in today's challenging environment. The course focuses on practical, easy-to-implement strategies to grow customer spend, increase customer numbers, and improve gross margins. The course also emphasizes the critical role of a strong online presence, and discusses strategies to compete with online discounters. This gives the Marketing Manager a new tool set for retail success. Learning about the 'Perfect Promotion,' email marketing, and how to educate customers can assist in executing effective marketing campaigns.
Business Development Manager
A Business Development Manager focuses on identifying and pursuing new business opportunities to drive revenue growth. The course, with its focus on retail growth strategies, can be highly beneficial. The curriculum provides practical, low-cost methods to grow a retail business, covering key areas such as increasing customer spending, growing customer numbers, and improving gross margin. Understanding how to compete with online discounters and develop a strong online presence is invaluable for identifying new market opportunities and partnerships. This course may assist you in developing strategies for sustainable growth.
Franchise Manager
Franchise Managers oversee the operations and performance of multiple franchise locations. This course will be useful to a Franchise Manager in helping improve the profitability and efficiency of their franchises. The course offers methods to grow customer spend, increase customer numbers, and improve gross margins. This course may help develop a standardized growth strategy across multiple franchise locations, ensuring consistent performance and profitability.
Visual Merchandiser
The Visual Merchandiser creates visually appealing displays to attract customers and promote sales. This course offers key principles in retail growth, directly impacting how a Visual Merchandiser approaches their work. The course provides practical methods to grow store profits, increase customer spending, and understand store layout. By implementing the strategies taught in the course, a Visual Merchandiser can optimize store displays to drive sales and enhance the overall shopping experience.
Sales Manager
A Sales Manager leads a team of sales representatives to achieve sales targets and maximize revenue. This course provides practical tips and strategies to grow a retail business, which can be directly applied to improve sales performance. The content focuses on methods to increase customer spending, attract new customers, and enhance gross margins, benefiting sales team productivity. The course may help create effective sales strategies and motivate your team to achieve higher sales volumes and customer satisfaction.
E-commerce Manager
E-commerce Managers oversee the online sales and marketing efforts of a company. This course directly supports the efforts of an E-commerce Manager, especially the importance of having a strong online presence and competing with online discounters. The content provided in the course can assist in developing and implementing strategies to grow online sales. This course may help you create an effective online sales strategy.
Brand Manager
A Brand Manager is responsible for developing and executing brand strategies to enhance brand awareness and customer loyalty. The course may be useful to a Brand Manager, especially in growing customer numbers and improving gross margin on items sold. The course includes learning how to educate customers and how to best promote your brand, which is useful for any Brand Manager. By understanding retail growth strategies, you can make more informed decisions about brand positioning and marketing campaigns.
Customer Relationship Manager
Customer Relationship Managers focus on building and maintaining strong relationships with customers to drive loyalty and repeat business. This course focuses on techniques to grow customer numbers, and the course may prove helpful to a Customer Relationship Manager. The course emphasizes practical, easy-to-implement ways to improve customer engagement and retention. Understanding how to educate customers and address their needs, as covered in the course, is essential for building lasting relationships.
Supply Chain Manager
A Supply Chain Manager oversees the flow of goods from suppliers to customers, ensuring efficient and cost-effective operations. This course offers insights into improving gross margin on items sold and managing dead stock. While not directly focused on supply chain logistics, the course may assist in understanding how inventory management impacts overall profitability. This course may help optimize supply chain processes to reduce costs and improve efficiency.
Market Research Analyst
Market Research Analysts study market conditions to examine potential sales of a product or service. The course helps broaden the understanding of current retail trends, including the impact of the pandemic and the shift to online shopping. The insights may be useful for analyzing market trends and identifying opportunities for retail growth. The course provides some helpful topics that you can apply to your market research and analysis.
Advertising Manager
Advertising Managers plan, direct, and coordinate advertising campaigns to promote products or services. This course may offer helpful insights into retail growth strategies, which may inform your advertising efforts. The course covers topics such as growing customer numbers, improving gross margins, and creating effective promotions. The course includes topics, such as email marketing, that you can use to generate new ideas for marketing campaigns and promotions.
Public Relations Specialist
Public Relations Specialists manage a company's public image and communications. This course may prove helpful in enhancing your understanding of retail trends and customer engagement strategies. The insights may be useful for crafting effective messaging. The course includes tactics that you can apply to your marketing strategies and PR campaigns.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Retail Growth Hacks: Proven easy-to-implement ways to grow.
Provides a comprehensive overview of retail management principles. It covers topics such as retail strategy, merchandising, store management, and customer service. It commonly used textbook in retail management courses and provides a strong foundation for understanding the concepts discussed in this course. It is particularly helpful for understanding the theoretical underpinnings of the practical growth hacks.
Explores the future of retail and how businesses can adapt to changing consumer behavior. It discusses the impact of technology, the importance of experience, and the need for retailers to create a compelling brand story. This book is valuable as additional reading to expand on the trends and challenges discussed in the course. It provides a broader perspective on the retail landscape and helps you think critically about the future of your business.

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