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Windows 11 Troubleshooting

Obtaining System Information

Mike Halsey

This course will teach you how to obtain meaningful and useful system information about a Windows 11 PC, along with the software, devices, and services running on it.

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This course will teach you how to obtain meaningful and useful system information about a Windows 11 PC, along with the software, devices, and services running on it.

Knowing how to effectively gather essential information from Windows 11 systems is a crucial skill in troubleshooting and enhancing your role. In this course, Windows 11 Troubleshooting: Obtaining System Information, you’ll learn how to obtain useful information about your Windows 11 PC, including services, software, and hardware information. First, you’ll explore how to use the Reliability History tools to diagnose problems. Next, you’ll discover how to use system protection features to roll back changes and installations that can cause a PC to become unstable. Finally, you’ll learn how to use scripting and tools in Windows 11 to gather detailed information about the PC. When you’re finished with this course, you’ll have the knowledge needed to move your career forward as a proficient and effective support technician.

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What's inside

Syllabus

Course Overview
Obtaining System Information for Troubleshooting

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Useful for someone looking to acquire foundational troubleshooting skills
Not relevant for someone who does not use or work with the Windows 11 operating system

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Save Windows 11 Troubleshooting: Obtaining System Information to your list so you can find it easily later:
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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Windows 11 Troubleshooting: Obtaining System Information with these activities:
Review previous knowledge
Revisiting past learning on Windows diagnostics and troubleshooting tools can reinforce those findings before you begin the course.
Show steps
  • Review notes and materials from previous courses covering Windows diagnostics.
  • Practice using the Reliability History tool to diagnose problems.
  • Explore the System Protection features in Windows 11.
Follow tutorials on Windows 11 troubleshooting
Watching video tutorials on troubleshooting techniques can provide valuable visual aids to supplement your understanding.
Show steps
  • Identify specific Windows 11 troubleshooting topics you want to learn more about.
  • Search for and watch video tutorials on those topics.
  • Take notes and practice any techniques demonstrated in the tutorials.
Attend workshops or conferences on Windows 11 troubleshooting
Attending workshops or conferences offers opportunities to learn from experts and network with others in the field, broadening your knowledge base.
Show steps
  • Identify workshops or conferences on Windows 11 troubleshooting.
  • Register and attend the events.
  • Actively participate in sessions and discussions.
  • Connect with speakers and other attendees to exchange knowledge and insights.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice using Windows 11 diagnostic tools
To effectively troubleshoot Windows 11 issues, regular practice and reinforcement of diagnostic tools is crucial.
Show steps
  • Set up a Windows 11 virtual machine or use a physical Windows 11 computer.
  • Create a simulated problem on the Windows 11 system.
  • Use the Reliability History tool to diagnose the problem.
  • Use other diagnostic tools such as Event Viewer, Performance Monitor, and Resource Monitor to gather additional information.
  • Resolve the problem using the information gathered from the diagnostic tools.
Volunteer at a local tech support organization to assist with Windows 11 troubleshooting
Volunteering allows you to apply your troubleshooting skills to real-world scenarios and provide valuable support to others.
Show steps
  • Find a local tech support organization that provides assistance with Windows 11.
  • Offer your services as a volunteer.
  • Provide remote or in-person support to users experiencing Windows 11 issues.
Create a troubleshooting guide for a specific Windows 11 issue
Creating a troubleshooting guide can solidify your understanding and provide a handy resource for resolving issues.
Show steps
  • Choose a specific Windows 11 issue that you have encountered or researched.
  • Gather information about the issue from various sources.
  • Write a step-by-step guide on how to troubleshoot and resolve the issue.
  • Include screenshots or videos to illustrate the steps.
  • Share your guide with others to help them troubleshoot the same issue.
Mentor junior IT professionals or students in Windows 11 troubleshooting
Mentoring others not only benefits them but also reinforces your own understanding of the subject matter.
Show steps
  • Identify opportunities to mentor junior IT professionals or students.
  • Share your knowledge and expertise on Windows 11 troubleshooting.
  • Provide guidance and support as they work through troubleshooting challenges.

Career center

Learners who complete Windows 11 Troubleshooting: Obtaining System Information will develop knowledge and skills that may be useful to these careers:
Windows System Administrator
Windows System Administrators design, implement, and maintain Windows operating systems. They work with a variety of Windows technologies, including Active Directory, Group Policy, and System Center Configuration Manager. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting Windows systems. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Windows System Administrator
Systems Administrator
Systems Administrators design, implement, and maintain computer systems. They work with a variety of operating systems and hardware platforms. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting system issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Systems Administrator
Computer Support Specialist
Computer Support Specialists provide technical support to computer users. They troubleshoot and resolve problems with hardware, software, and networks. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting computer problems. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Computer Support Specialist
Technical Support Engineer
Technical Support Engineers provide technical support to computer users. They troubleshoot and resolve problems with hardware, software, and networks. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting computer problems. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Technical Support Engineer
IT Auditor
IT Auditors evaluate the security and effectiveness of computer systems and networks. They work with a variety of auditing tools and techniques. This course can help you build a foundation in obtaining system information, which is essential for conducting IT audits. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for IT Auditor
Security Engineer
Security Engineers design, implement, and maintain security measures to protect computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting security issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Security Engineer
Network Administrator
Network Administrators design, implement, and maintain computer networks. They work with a variety of networking technologies, including routers, switches, and firewalls. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting network issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Network Administrator
Information Security Analyst
Information Security Analysts design, implement, and maintain security measures to protect computer systems and networks from unauthorized access, use, disclosure, disruption, modification, or destruction. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting security issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Information Security Analyst
Computer Hardware Engineer
Computer Hardware Engineers design, develop, and test computer hardware components, such as processors, memory, and storage devices. They also work on the integration of hardware and software systems. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting hardware issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Computer Hardware Engineer
Database Administrator
Database Administrators design, implement, and maintain databases. They work with a variety of database technologies, including SQL Server, Oracle, and MySQL. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting database issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Database Administrator
IT Project Manager
IT Project Managers plan, manage, and execute IT projects. They work with a variety of stakeholders, including project sponsors, project teams, and end users. This course can help you build a foundation in obtaining system information, which is essential for managing IT projects. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for IT Project Manager
Web Developer
Web Developers design, develop, and maintain websites. They work with a variety of programming languages and technologies. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting website issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Web Developer
Software Engineer
Software Engineers design, develop, and test software applications. They work with a variety of programming languages and technologies. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting software issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Software Engineer
Computer Programmer
Computer Programmers write and test code that controls the operation of computers and software applications. They work with a variety of programming languages and technologies. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting software issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Computer Programmer
Computer Network Architect
Computer Network Architects design, implement, and maintain computer networks. They work with a variety of technologies, including routers, switches, and firewalls. This course can help you build a foundation in obtaining system information, which is essential for troubleshooting network issues. The course covers topics such as using the Reliability History tools to diagnose problems, using system protection features to roll back changes and installations, and using scripting and tools in Windows 11 to gather detailed information about the PC.
See salaries and explore the career path for Computer Network Architect

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Windows 11 Troubleshooting: Obtaining System Information.
Cover image
Windows Internals
Save
Is an excellent resource for understanding the internal workings of Windows 11. It covers the operating system's architecture, processes, and threads. Best of all, it was written by two of Windows's most knowledgeable experts.
Windows Internals: System architecture, processes,...
Paperback
$$
Windows Internals, Part 2 (Developer Reference)
Kindle Edition
$$
Windows Internals, Part 1: Covering Windows Server...
Paperback
$$
Windows Internals, Part 2 (Developer Reference)
Kindle Edition
$$
(Deutsch) Windows Internals: Band 1: Systemarchitektur,...
Kindle Edition
$$
Cover image
Windows Server 2016: The Administrator's Reference
Save
Provides a practical guide to improving the performance of Windows 11. It covers a variety of topics, including hardware and software optimization.
Windows Server 2016: The Administrator's Reference
Paperback
$$$
Windows Server 2016: The Administrator's Reference
Kindle Edition
$$
Cover image
Windows Internals, Part 2
Save
Provides a comprehensive overview of the security features of Windows 11. It covers a wide range of topics, including malware protection, data encryption, and network security.
Windows Internals, Part 2 (Developer Reference)
Paperback
$$
Windows Internals, Part 2 (Developer Reference)
Kindle Edition
$$
Cover image
Exchange Server 2016
Save
Provides a practical guide to administering Windows 11. It covers a wide range of topics, including user management, security, and networking.
Exchange Server 2016: The Administrator's Reference
Paperback
$$$
Exchange Server 2016 & Exchange Online: Essentials...
Kindle Edition
$
Exchange Server 2016 & Exchange Online: Essentials...
Kindle Edition
$
Exchange Server 2016: IT Pro Library
Kindle Edition
$$$
Exchange Server 2016: Server Infrastructure (IT Pro...
Kindle Edition
$$
Presenting Exchange Server 2016 & Exchange Online...
Kindle Edition
$
Cover image
Where Have All the Emails Gone?
Save
Provides a comprehensive overview of the networking features of Windows 11. It covers a wide range of topics, including TCP/IP, Wi-Fi, and VPNs.
Where Have All the Emails Gone?
Paperback
Check
Where Have All the Emails Gone?
Kindle Edition
Check
Cover image
Windows Internals, Part 2
Save
Provides a comprehensive guide to scripting in Windows 11. It covers a wide range of topics, including PowerShell and WMI.
Windows Internals, Part 2
Paperback
Check
Windows Internals, Part 2
Kindle Edition
Check

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Course image
Time
1260 hours
Level
Intermediate
Via
Pluralsight
Instructor
Mike Halsey
Language
English
Good to know
Useful for someone looking to acquire foundational troubleshooting skills
Not relevant for someone who does not use or work with the Windows 11 operating system
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