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Mike Halsey
This course will teach you how to effectively support remote and hybrid workers, sometimes using their own computers, and how you can troubleshoot and diagnose problems remotely.
Read more
This course will teach you how to effectively support remote and hybrid workers, sometimes using their own computers, and how you can troubleshoot and diagnose problems remotely.
Read more
This course will teach you how to effectively support remote and hybrid workers, sometimes using their own computers, and how you can troubleshoot and diagnose problems remotely.
In today's dynamic work environment, the ability to troubleshoot and provide effective remote support for Windows 11 is essential, especially in the context of hybrid working. In this course, Windows 11 Troubleshooting: Remote Support and Hybrid Working, you’ll learn how you can support and troubleshoot problems on a wide array of PCs, wherever they are in the country or the world. First, you'll explore the methodology of how to provide high-quality remote support. Next, you’ll discover how to support people who are using their own devices and PCs. Finally, you’ll learn about the tools that can be used to quickly provide support, and to help the end user demonstrate problems and issues to you. When you’re finished with this course, you’ll have the skills and knowledge of supporting remote and hybrid workers needed to effectively and efficiently support people working both at home and around the world.
Register for this course and see more details by visiting:
OpenCourser.com/course/flfg0h/windows
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What's inside
Syllabus
Course Overview
Remote Support and Hybrid Working Troubleshooting
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Teaches how to effectively support remote and hybrid work using PCs
Provides an understanding of supporting people who are using their own devices and PCs
Explores the use of tools to provide quick support and help end users demonstrate issues
This course is instructed by Mike Halsey, an experienced professional in the field
Save this course
Save Windows 11 Troubleshooting: Remote Support and Hybrid Working to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Windows 11 Troubleshooting: Remote Support and Hybrid Working with these
activities:
Review basic computer networking concepts
Show steps
A strong understanding of basic computer networking concepts will help you troubleshoot remote desktop issues more effectively.
Browse courses on
Computer Networking
Show steps
-
Review the OSI model
-
Learn about different types of network protocols
-
Troubleshoot common network issues
Review foundational networking concepts and troubleshooting
Show steps
Begin by refreshing your knowledge of essential networking concepts, terms, and protocols. This can help you troubleshoot Windows 11 issues more effectively.
Browse courses on
Network Troubleshooting
Show steps
-
Review basic networking concepts like IP addresses, subnetting, and network protocols.
-
Familiarize yourself with common network troubleshooting tools and techniques.
Review the Windows 11 documentation
Show steps
The Windows 11 documentation is a valuable resource for troubleshooting remote desktop issues.
Browse courses on
Windows 11
Show steps
-
Visit the Microsoft website
-
Search for the Windows 11 documentation
-
Read the documentation
Ten other activities
Expand to see all activities and additional details
Show all 13 activities
Participate in online forums or discussion groups dedicated to Windows 11 troubleshooting
Show steps
Engage with other professionals and students to share knowledge, troubleshoot issues, and stay informed about the latest challenges and solutions.
Browse courses on
Peer Support
Show steps
-
Join online forums or discussion groups focused on Windows 11 troubleshooting.
-
Actively participate in discussions, ask questions, and share your experiences.
-
Collaborate with others to find solutions and expand your troubleshooting skills.
Practice troubleshooting real-world scenarios using simulators or virtual environments
Show steps
Engage in hands-on practice by working through simulated or virtual troubleshooting scenarios. This will enhance your ability to identify and resolve issues quickly and efficiently.
Browse courses on
Windows 11 Troubleshooting
Show steps
-
Find online simulators or virtual environments that provide real-world troubleshooting challenges.
-
Practice troubleshooting various issues, such as network connectivity problems, hardware malfunctions, and software conflicts.
-
Document the steps you take and the solutions you find to reinforce your understanding.
Join a remote desktop user group or forum
Show steps
Connecting with other users and professionals can be a great resource for troubleshooting and solving issues.
Browse courses on
Remote Desktop
Show steps
-
Search for remote desktop user groups or forums
-
Join a few groups or forums
-
Ask questions and participate in discussions
Use the official Microsoft Remote Desktop app when at home
Show steps
Microsoft Remote Desktop is the official Microsoft app for remote desktops and will be of great assistance to you when troubleshooting remote desktop issues.
Browse courses on
Remote Desktop
Show steps
-
Download the Microsoft Remote Desktop app
-
Enter the IP address or hostname of the computer you want to connect to
-
Click Connect
Explore other remote desktop apps
Show steps
While the official Microsoft Remote Desktop is great, there are a number of alternative desktop apps that you may prefer. Try out a few to see which one you most prefer.
Browse courses on
Remote Desktop
Show steps
-
Research different remote desktop apps
-
Download and install a few different apps
-
Test out each app to see which one you like the best
Explore online tutorials and documentation on advanced troubleshooting techniques
Show steps
Seek out additional resources to expand your knowledge and skills. This will help you stay up-to-date with the latest troubleshooting methods and best practices.
Browse courses on
Troubleshooting Techniques
Show steps
-
Identify reputable online sources for tutorials and documentation on Windows 11 troubleshooting.
-
Follow guided tutorials that cover advanced troubleshooting techniques and scenarios.
-
Review Microsoft's official documentation and support articles for in-depth information and guidance.
Troubleshoot common remote desktop issues
Show steps
There are a number of common problems that can occur when using remote desktop. Familiarize yourself with these issues and steps to resolve them.
Browse courses on
Troubleshooting
Show steps
-
Identify the problem
-
Research the problem
-
Try different solutions
Create a cheat sheet of troubleshooting steps
Show steps
Take all the troubleshooting knowledge you have learned and create a document that you can reference when needed.
Browse courses on
Troubleshooting
Show steps
-
Gather information on common troubleshooting steps
-
Organize the information into a cheat sheet
-
Print out the cheat sheet or save it to your computer
Assist other students with troubleshooting issues
Show steps
Put your knowledge to the test by teaching and helping others troubleshoot problems.
Browse courses on
Troubleshooting
Show steps
-
Find opportunities to help others with troubleshooting issues
-
Provide clear and concise instructions
-
Be patient and understanding
Join online troubleshooting competitions or hackathons
Show steps
Challenge yourself and test your skills in a competitive environment. This can help you identify areas for improvement and gain recognition for your expertise.
Show steps
-
Research and identify online troubleshooting competitions or hackathons related to Windows 11.
-
Form a team or participate individually.
-
Work together to solve complex troubleshooting challenges within a set time frame.
Review basic computer networking concepts
Show steps
A strong understanding of basic computer networking concepts will help you troubleshoot remote desktop issues more effectively.
Browse courses on
Computer Networking
Show steps
Show steps
Show steps
- Review the OSI model
- Learn about different types of network protocols
- Troubleshoot common network issues
Review foundational networking concepts and troubleshooting
Show steps
Begin by refreshing your knowledge of essential networking concepts, terms, and protocols. This can help you troubleshoot Windows 11 issues more effectively.
Browse courses on
Network Troubleshooting
Show steps
Show steps
Show steps
- Review basic networking concepts like IP addresses, subnetting, and network protocols.
- Familiarize yourself with common network troubleshooting tools and techniques.
Review the Windows 11 documentation
Show steps
The Windows 11 documentation is a valuable resource for troubleshooting remote desktop issues.
Browse courses on
Windows 11
Show steps
Show steps
Show steps
- Visit the Microsoft website
- Search for the Windows 11 documentation
- Read the documentation
Ten other activities
Expand to see all activities and additional details
Show all 13 activities
Participate in online forums or discussion groups dedicated to Windows 11 troubleshooting
Show steps
Engage with other professionals and students to share knowledge, troubleshoot issues, and stay informed about the latest challenges and solutions.
Browse courses on
Peer Support
Show steps
Show steps
Show steps
- Join online forums or discussion groups focused on Windows 11 troubleshooting.
- Actively participate in discussions, ask questions, and share your experiences.
- Collaborate with others to find solutions and expand your troubleshooting skills.
Practice troubleshooting real-world scenarios using simulators or virtual environments
Show steps
Engage in hands-on practice by working through simulated or virtual troubleshooting scenarios. This will enhance your ability to identify and resolve issues quickly and efficiently.
Browse courses on
Windows 11 Troubleshooting
Show steps
Show steps
Show steps
- Find online simulators or virtual environments that provide real-world troubleshooting challenges.
- Practice troubleshooting various issues, such as network connectivity problems, hardware malfunctions, and software conflicts.
- Document the steps you take and the solutions you find to reinforce your understanding.
Join a remote desktop user group or forum
Show steps
Connecting with other users and professionals can be a great resource for troubleshooting and solving issues.
Browse courses on
Remote Desktop
Show steps
Show steps
Show steps
- Search for remote desktop user groups or forums
- Join a few groups or forums
- Ask questions and participate in discussions
Use the official Microsoft Remote Desktop app when at home
Show steps
Microsoft Remote Desktop is the official Microsoft app for remote desktops and will be of great assistance to you when troubleshooting remote desktop issues.
Browse courses on
Remote Desktop
Show steps
Show steps
Show steps
- Download the Microsoft Remote Desktop app
- Enter the IP address or hostname of the computer you want to connect to
- Click Connect
Explore other remote desktop apps
Show steps
While the official Microsoft Remote Desktop is great, there are a number of alternative desktop apps that you may prefer. Try out a few to see which one you most prefer.
Browse courses on
Remote Desktop
Show steps
Show steps
Show steps
- Research different remote desktop apps
- Download and install a few different apps
- Test out each app to see which one you like the best
Explore online tutorials and documentation on advanced troubleshooting techniques
Show steps
Seek out additional resources to expand your knowledge and skills. This will help you stay up-to-date with the latest troubleshooting methods and best practices.
Browse courses on
Troubleshooting Techniques
Show steps
Show steps
Show steps
- Identify reputable online sources for tutorials and documentation on Windows 11 troubleshooting.
- Follow guided tutorials that cover advanced troubleshooting techniques and scenarios.
- Review Microsoft's official documentation and support articles for in-depth information and guidance.
Troubleshoot common remote desktop issues
Show steps
There are a number of common problems that can occur when using remote desktop. Familiarize yourself with these issues and steps to resolve them.
Browse courses on
Troubleshooting
Show steps
Show steps
Show steps
- Identify the problem
- Research the problem
- Try different solutions
Create a cheat sheet of troubleshooting steps
Show steps
Take all the troubleshooting knowledge you have learned and create a document that you can reference when needed.
Browse courses on
Troubleshooting
Show steps
Show steps
Show steps
- Gather information on common troubleshooting steps
- Organize the information into a cheat sheet
- Print out the cheat sheet or save it to your computer
Assist other students with troubleshooting issues
Show steps
Put your knowledge to the test by teaching and helping others troubleshoot problems.
Browse courses on
Troubleshooting
Show steps
Show steps
Show steps
- Find opportunities to help others with troubleshooting issues
- Provide clear and concise instructions
- Be patient and understanding
Join online troubleshooting competitions or hackathons
Show steps
Challenge yourself and test your skills in a competitive environment. This can help you identify areas for improvement and gain recognition for your expertise.
Show steps
Show steps
Show steps
- Research and identify online troubleshooting competitions or hackathons related to Windows 11.
- Form a team or participate individually.
- Work together to solve complex troubleshooting challenges within a set time frame.
Career center
Learners who complete Windows 11 Troubleshooting: Remote Support and Hybrid Working will develop knowledge and skills
that may be useful to these careers:
Systems Administrator
Systems Administrator
Systems Administrators manage and maintain computer systems and networks. They install and configure software, monitor system performance, and troubleshoot problems. This course may be useful in developing the skills to manage and support a diverse array of computer systems and users in a remote working environment.
Network Engineer
Network Engineer
Network Engineers design, install, and maintain computer networks. They also monitor and troubleshoot network problems. This course may be useful in developing skills needed to support a wide area network (WAN) and deal with connectivity issues that may arise in a remote working environment.
Technical Support Engineer
Technical Support Engineer
Technical Support Engineers provide technical support to customers and users of computer systems and software. They resolve technical issues, provide training, and document solutions. This course may be useful in developing the skills to support a wider range of computer systems and solve complex technical issues in a remote working environment.
Software Engineer
Software Engineer
Software Engineers design, develop, and test computer software. They work with stakeholders to define software requirements, develop software solutions, and implement and maintain software systems. This course may be useful in developing the skills to support and troubleshoot software issues in a remote working environment.
IT Consultant
IT Consultant
IT Consultants provide consulting services to organizations on how to use information technology to meet their business needs. They assess IT needs, develop and implement IT solutions, and train staff on new IT systems. This course may be useful in developing the skills to provide high-quality remote support and troubleshooting for a wide range of clients and organizations.
Help Desk Specialist
Help Desk Specialist
Help Desk Specialists provide technical support to computer users, typically over the phone or email. They resolve common technical issues, such as software installation, hardware problems, and network connectivity. This course may be useful in developing the skills to troubleshoot a wider range of computer problems and in a variety of work environments, including remote or hybrid arrangements.
Web Developer
Web Developer
Web Developers design, develop, and maintain websites and web applications. They work with stakeholders to define website requirements, develop website solutions, and implement and maintain websites. This course may be useful in developing the skills to support and troubleshoot web-based applications and services in a remote working environment.
Cloud Architect
Cloud Architect
Cloud Architects design and implement cloud computing solutions. They work with stakeholders to define cloud computing requirements, develop cloud computing solutions, and implement and maintain cloud computing systems. This course may be useful in developing the skills to support and troubleshoot cloud computing systems in a remote working environment.
Network Architect
Network Architect
Network Architects design and implement computer networks. They work with stakeholders to define network requirements, develop network solutions, and implement and maintain network systems. This course may be useful in developing the skills to support and troubleshoot computer networks in a remote working environment.
Database Administrator
Database Administrator
Database Administrators design, implement, and maintain databases. They work with stakeholders to define database requirements, develop database solutions, and implement and maintain database systems. This course may be useful in developing the skills to support and troubleshoot database systems in a remote working environment.
IT Manager
IT Manager
IT Managers plan, direct, and coordinate IT activities within an organization. They develop and implement IT strategies, policies, and procedures. This course may be useful in gaining the skills necessary to manage IT infrastructure and provide support in hybrid work environments.
Information Security Manager
Information Security Manager
Information Security Managers plan and implement an organization's information security program. They develop and maintain security policies and procedures, and manage security incidents. This course may be useful in developing skills in assessing and mitigating security risks in a remote work setting.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. They work with stakeholders to define data analysis requirements, develop data analysis plans, and implement and maintain data analysis systems. This course may be useful in developing the skills to manage and support data analysis systems in a remote working environment.
IT Project Manager
IT Project Manager
IT Project Managers plan, coordinate, and manage information technology (IT) projects. They work with stakeholders to define project scope, develop project plans, and manage project resources. This course may be useful to help prepare for supporting remote-based IT projects.
Information Security Analyst
Information Security Analyst
Information Security Analysts plan, implement, and manage information security for an organization's computer networks and systems. They assess risks, design, and implement security measures, and monitor and analyze security events to protect against and respond to security breaches. This course may be useful in providing a foundation in providing support to remotely-working team members and protect against security risks associated with work-from-home arrangements.
For more career information including salaries, visit:
OpenCourser.com/course/flfg0h/windows
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Windows 11 Troubleshooting: Remote Support and Hybrid Working.
Step-by-step guide to providing remote support for Windows 11. It covers topics such as connecting to remote computers, troubleshooting common problems, and using remote support tools. It's a great resource for IT professionals who need to provide remote support for Windows 11.
Comprehensive guide to troubleshooting. It covers everything from basic troubleshooting techniques to advanced troubleshooting methods. It's a great resource for anyone who needs to troubleshoot problems on a computer or other device.
Guide to managing hybrid work teams. It covers topics such as creating a hybrid work policy, managing remote employees, and fostering collaboration between remote and on-site employees. It's a great resource for managers who need to lead hybrid work teams.
Practical guide to managing and deploying Windows 11 in an enterprise environment. It covers topics such as security, networking, and performance tuning. It's a great resource for IT professionals who need to support Windows 11.
Save
Look at the future of remote work. It covers topics such as the benefits of remote work, the challenges of remote work, and the future of remote work. It's a great resource for anyone who is interested in learning more about remote work.
Classic guide to problem solving. It covers topics such as understanding the problem, developing a plan, and implementing the solution. It's a great resource for anyone who wants to learn how to solve problems more effectively.
Classic guide to management. It covers topics such as setting goals, motivating employees, and making decisions. It's a great resource for anyone who wants to learn how to be a more effective manager.
Guide to building a successful startup. It covers topics such as customer development, product development, and marketing. It's a great resource for anyone who wants to learn how to build a successful startup.
Classic guide to innovation. It covers topics such as the different types of innovation, the challenges of innovation, and the future of innovation. It's a great resource for anyone who wants to learn more about innovation.
Guide to building a successful technology company. It covers topics such as hiring, firing, and fundraising. It's a great resource for anyone who wants to learn how to build a successful technology company.
Guide to building a successful startup. It covers topics such as finding a unique idea, building a team, and fundraising. It's a great resource for anyone who wants to learn how to build a successful startup.
Guide to customer development. It covers topics such as finding the right customers, validating your idea, and developing a business plan. It's a great resource for anyone who wants to learn more about customer development.
Guide to building a successful startup. It covers topics such as starting your company, raising money, and marketing your product. It's a great resource for anyone who wants to learn more about building a successful startup.
Save
Guide to getting traction for your startup. It covers topics such as finding your target market, developing your marketing strategy, and getting your first customers. It's a great resource for anyone who wants to learn more about how to get traction for their startup.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/flfg0h/windows
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Time
1080 hours
Level
Intermediate
Via
Pluralsight
Instructor
Mike Halsey
Language
English
Good to know
Teaches how to effectively support remote and hybrid work using PCs
Provides an understanding of supporting people who are using their own devices and PCs
Explores the use of tools to provide quick support and help end users demonstrate issues
This course is instructed by Mike Halsey, an experienced professional in the field
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