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Mike Halsey

This course will teach you how to get started with troubleshooting Windows 11 PCs of different types.

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This course will teach you how to get started with troubleshooting Windows 11 PCs of different types.

Troubleshooting is a broad topic and many times you won’t even know where to begin. In this course, Windows 11 Troubleshooting: Introducing Troubleshooting in Windows 11, you’ll learn how to effectively diagnose, troubleshoot, and repair Windows 11. First, you’ll explore the different versions of the operating system you’ll need to support. Next, you’ll discover the different tools and features in Windows used for troubleshooting. Finally, you’ll learn how to support different types of PC users and what to expect from them. When you’re finished with this course, you’ll have the skills and knowledge needed to take your career forward and support PC users anywhere.

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What's inside

Syllabus

Course Overview
Introducing Troubleshooting in Windows 11

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
This course is led by Mike Halsey, an experienced professional in the field
Teaches you how to diagnose, troubleshoot, and repair Windows 11 effectively
Provides an overview of the different versions of Windows 11 you will need to support
Guides you through various troubleshooting tools and features within Windows
Outlines how to effectively support different types of PC users and manage their expectations
Suitable for individuals looking to enhance their IT skills and knowledge in Windows 11 troubleshooting

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Windows 11 Troubleshooting: Introducing Troubleshooting in Windows 11 with these activities:
Organize Course Materials for Effective Learning
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  • Create a dedicated folder or notebook for the course
  • File lecture notes, assignments, and other materials in a logical manner
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Career center

Learners who complete Windows 11 Troubleshooting: Introducing Troubleshooting in Windows 11 will develop knowledge and skills that may be useful to these careers:
Desktop Support Technician
Desktop Support Technicians provide technical assistance and support for computer users. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Desktop Support Technicians. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Help Desk Analyst
Help Desk Analysts provide technical support to computer users over the phone, email, or chat. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Help Desk Analysts. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Information Technology Specialist
Information Technology Specialists design, implement, and maintain computer systems and networks. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Information Technology Specialists. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Network Administrator
Network Administrators design, implement, and maintain computer networks. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Network Administrators. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
PC Technician
PC Technicians repair and maintain computers. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for PC Technicians. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
IT Support Specialist
IT Support Specialists provide technical support to computer users. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for IT Support Specialists. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Computer Support Specialist
Computer Support Specialists provide technical support to computer users. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Computer Support Specialists. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Technical Support Engineer
Technical Support Engineers provide technical support to computer users. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for Technical Support Engineers. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
IT Administrator
IT Administrators design, implement, and maintain computer systems and networks. They may work in a variety of settings, including businesses, schools, and government agencies. This course provides a foundation in troubleshooting Windows 11 PCs, which is an essential skill for IT Administrators. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Data Analysts who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Software Engineer
Software Engineers design, develop, and maintain software applications. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Software Engineers who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Web Developer
Web Developers design, develop, and maintain websites. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Web Developers who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Systems Analyst
Systems Analysts analyze and design computer systems. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Systems Analysts who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Database Administrator
Database Administrators design, implement, and maintain databases. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Database Administrators who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.
Technical Writer
Technical Writers create and edit technical documentation. They may work in a variety of settings, including businesses, schools, and government agencies. This course may be useful for Technical Writers who need to understand how to troubleshoot Windows 11 PCs. The course covers the different versions of Windows 11, the tools and features used for troubleshooting, and how to support different types of PC users.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Windows 11 Troubleshooting: Introducing Troubleshooting in Windows 11.
Is designed for experienced users who want to learn advanced troubleshooting techniques. It covers topics such as using the Windows Performance Analyzer, troubleshooting network issues, and resolving security problems.
Comprehensive guide to troubleshooting Windows 11. It provides step-by-step instructions on how to diagnose and fix a wide range of problems, from basic issues to more complex ones.
Focuses on troubleshooting performance issues in Windows 11. It provides detailed instructions on how to identify and resolve performance bottlenecks and optimize the operating system for maximum performance.
Provides clear and concise instructions on troubleshooting Windows 11. It covers various aspects of troubleshooting, including identifying and resolving common issues, using advanced diagnostic tools, and resolving performance problems.
Troubleshooting guide specifically designed for Windows 11. It provides detailed instructions on how to diagnose and resolve a wide range of problems, making it a valuable resource for users.
Provides a visual guide to troubleshooting computer problems. It includes clear and concise instructions on how to identify and resolve a wide range of issues, making it a great resource for beginners and experienced users alike.
Provides a beginner-friendly guide to Windows 11. It covers various aspects of the operating system, including its features, functionality, and troubleshooting tips.

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