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Cultivating Communication Excellence

This course will teach you how to polish your communications style and improve interactions with workmates and management as part of your everyday workplace collaboration—written, telephone, projects, and meetings.

Communication excellence is an attribute of highly effective people, and that entails far more than just having great speaking skills. In this course, Cultivating Communication Excellence, you’ll learn to how to transition from bland communications to productive, robust interactions with workmates and management. First, you’ll explore core components of communications. Next, you’ll delve into key items that will help you develop more effective communications. Finally, you’ll learn how to ensure that you are truly listening and understanding your workmates. When you’re finished with this course, you’ll have the skills and knowledge to enhance your professional development by cultivating communication excellence.

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What's inside

Syllabus

Course Overview

Cultivating Communication Excellence

Achieving 1 = 1 Communications

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Taught by Jo Harder, who is recognized for their work in this topic

Develops skills needed for communicating effectively in the workplace

Useful for personal growth and development

May require prerequisites

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Cultivating Communication Excellence with these activities:

Review Core Communication Concepts

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Brush up on fundamental communication principles to strengthen your understanding.

Browse courses on Communication Theory

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Revisit key concepts such as sender, receiver, message, channel, and context.
Explore different communication models.

Join a Communication Skills Study Group

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Participate in peer sessions to share knowledge, practice communication, and receive feedback.

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Find or form a study group.
Set regular meeting times.

Review Essential Communication Skills

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Practice and refine core communication skills to build a solid foundation for effective interactions.

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Identify key communication channels and techniques.
Practice active listening and empathetic responses.

Five other activities

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Explore Telephone Communication Best Practices

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Enhance your telephone communication skills by exploring industry best practices and techniques.

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Review guidelines for effective telephone communication.
Practice role-playing telephone conversations.

Develop a Communication Plan for a Project

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Create a comprehensive communication plan to improve communication effectiveness within a project.

Browse courses on Communication Plan

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Define communication goals and objectives.
Identify target audiences and their communication needs.

Read 'Crucial Conversations'

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Gain insights into handling challenging conversations and improving conflict resolution skills.

View Crucial Conversations: Tools for Talking When... on Amazon

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Read the book and take notes.
Apply the concepts to real-life communication scenarios.

Develop Written Communication Portfolio

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Create a portfolio of written communications to showcase your proficiency and build confidence in your writing abilities.

Browse courses on Writing Skills

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Identify different types of written communication.
Draft and revise emails, memos, and other business documents.
Seek feedback and improve your writing style.

Record and Analyze Project Presentations

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Improve your project presentation skills by recording and analyzing your own presentations.

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Plan and deliver a project presentation.
Record the presentation.
Analyze the recording and identify areas for improvement.

Career center

Learners who complete Cultivating Communication Excellence will develop knowledge and skills that may be useful to these careers:

Communications Specialist

Communications Specialists put effective communication skills to the test every day in order to help their clients. Many of these professionals are self-employed and work with various clients to help them spread a consistent message and strengthen their communication strategies. A course like Cultivating Communication Excellence may help you become a more effective Communications Specialist by teaching you to cultivate communication excellence. This course can show you how to transition from bland communications to more productive and robust interactions with your clients, helping you stand out from the competition.

See salaries and explore the career path for Communications Specialist

Public Relations Specialist

Public Relations Specialists are often tasked with communicating with the media and public on behalf of their clients. They must be able to clearly and effectively communicate their client's message, and to do so, they must be able to cultivate communication excellence. This course can help you on your journey to becoming a Public Relations Specialist, as you will learn how to enhance your professional development by cultivating communication excellence.

See salaries and explore the career path for Public Relations Specialist

Technical Writer

Technical Writers are responsible for creating clear and concise documentation for complex products or services. They must be able to translate technical information into language that is easy to understand for the intended audience. This course may be useful for aspiring Technical Writers, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration. This can help you become a more effective communicator, which is essential for success in this role.

See salaries and explore the career path for Technical Writer

Sales Manager

Sales Managers are responsible for leading and managing a sales team. They must be able to effectively communicate with customers, clients, and employees. This course can help you become a more effective Sales Manager by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Sales Manager

Business Analyst

Business Analysts are responsible for analyzing business processes and identifying opportunities for improvement. They must be able to effectively communicate with stakeholders, including business users, IT professionals, and executives. This course can help you become a more effective Business Analyst by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Business Analyst

Human Resources Manager

Human Resources Managers are responsible for managing the human resources function of an organization. They must be able to effectively communicate with employees, managers, and executives. This course can help you become a more effective Human Resources Manager by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Human Resources Manager

Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns. They must be able to effectively communicate with a variety of audiences, including customers, clients, and employees. This course can help you become a more effective Marketing Manager by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Marketing Manager

Project Manager

Project Managers are responsible for planning, executing, and closing projects. They must be able to effectively communicate with stakeholders, including team members, clients, and vendors. This course may be useful for aspiring Project Managers, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration, which can help you succeed in this role.

See salaries and explore the career path for Project Manager

Event Planner

Event Planners are responsible for planning and executing events. They must be able to effectively communicate with clients, vendors, and attendees. This course may be useful for aspiring Event Planners, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration, which can help you succeed in this role.

See salaries and explore the career path for Event Planner

Customer Service Representative

Customer Service Representatives are responsible for providing customer service to customers. They must be able to effectively communicate with customers, both verbally and in writing. This course may be useful for aspiring Customer Service Representatives, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration, which can help you succeed in this role.

See salaries and explore the career path for Customer Service Representative

Consultant

Consultants are responsible for providing advice and guidance to clients on a variety of topics. They must be able to effectively communicate with clients, both verbally and in writing. This course can help you become a more effective Consultant by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Consultant

Data Analyst

Data Analysts are responsible for collecting, analyzing, and interpreting data. They must be able to effectively communicate their findings to stakeholders, including business users, IT professionals, and executives. This course can help you become a more effective Data Analyst by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Data Analyst

Software Engineer

Software Engineers are responsible for designing, developing, and testing software applications. They must be able to effectively communicate with clients, users, and other engineers. This course may be useful for aspiring Software Engineers, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration, which can help you succeed in this role.

See salaries and explore the career path for Software Engineer

Financial Analyst

Financial Analysts are responsible for analyzing financial data and making recommendations to investors. They must be able to effectively communicate their findings to clients, both verbally and in writing. This course can help you become a more effective Financial Analyst by teaching you how to cultivate communication excellence. You will learn how to transition from bland communications to more productive and robust interactions, which can help you succeed in this role.

See salaries and explore the career path for Financial Analyst

Web Developer

Web Developers are responsible for designing and developing websites. They must be able to effectively communicate with clients, users, and other developers. This course may be useful for aspiring Web Developers, as it teaches how to improve interactions with workmates and management as part of your everyday workplace collaboration, which can help you succeed in this role.

See salaries and explore the career path for Web Developer

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Cultivating Communication Excellence.

Crucial Conversations: Tools for Talking When...

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Provides a framework for having difficult conversations in a productive way. It can help learners develop the skills they need to navigate challenging communication situations in the workplace.

Cultivating Communication Excellence

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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