(Giving Helpful Feedback) إعطاء الملاحظات المفيدة from Coursera

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مقدمة حول إعطاء الملاحظات المفيدة والملاحظات الإيجابية

إن الهدف من هذه الدورة التدريبية منحك الثقة لإعطاء الملاحظات السلبية والإيجابية على حد سواء بشكل ناجح وعدم التأثير بالسلب على كرامة الشخص الذي يتلقى الملاحظات. لتعزيز الدوافع لديك، في الأسبوع الأول، نقوم بتوضيح الامتيازات المحددة لإتقان مهارات الملاحظات مع توفير نماذج للأشخاص الذين تغير مستقبلهم المهني بسبب الملاحظات التي يتم إعطاؤها في وقتها. كما نناقش كذلك الملاحظات الإيجابية والتوقعات، والتي تعد بمثابة أداة فعالة لمساعدة الأشخاص على التعلم في مكان العمل. سوف تكون قادرًا على تحديد كلا النوعين، ومعرفة كيف يساعدا على تحسين أداء الموظف. سوف تتعلم كيف يمكن إعطاء الملاحظات الإيجابية في العديد من المواقف، كما تقدر قوة الملاحظات الإيجابية فيما يتعلق بتحسين إبداعية الموظف ومهارات العمل الجماعي لديه. نتمنى أن تتمكن من استخدام هذه المعارف الجديدة بشكل فوري.‏

الملاحظات السلبية: استخدامها بكل حذر

تعد الملاحظات السلبية أداة تعليمية متخصصة. نحن جميعنا نعلم أن تلقي الملاحظات السلبية يمنحنا شعورًا بالتعرض للعقاب. هدفنا هذا الأسبوع يتمثل في فهم السبب وراء منح ذلك لنا شعورًا بالتعرض للعقاب، لمادا نتردد لاستخدامها، ومتى يمكن استخدامه بشكل فعال بدون وقوع تبعات سلبية. سوف نتمكن من تحديد مواقف معينة تحصل فيها الملاحظات السلبية على قيمة أكبر من الملاحظات الإيجابية وكما سنتعرف على أسلوب يمكن أن يساعد على التغلب على بعض التأثيرات الجانبية الضارة للملاحظات السلبية. يمكن أن تكون أكثر ثقةً بأنك تستخدم ذلك النوع من الملاحظات بشكل مناسب في العمل.‏

مهارات الملاحظات الأساسية السبعة - الجزء الأول

اعتمادًا على عملك في أول أسبوعين، يمكنك الآن وصف الملاحظات السلبية والإيجابية وتقدير قوة هذه الأدوات فيما يتعلق بتغيير السلوكيات. في خلال الأسبوعين القادمين، سوف نتخذ خطوات نحو بناء مهارات الملاحظات من خلال تعليمك سبع مهارات خاصة يمكنك استخدامها عند إعطاء الملاحظات الاحترافية. ومع نهاية هذين الأسبوعين، سوف تعرف كيف تقوم بإعطاء الملاحظات المتعلقة بالعمل والتي تكون فعالة فيما يخص تغيير سلوكيات الموظف مع الحفاظ على كرامته في نفس الوقت.‏

مهارات الملاحظات الأساسية السبعة - الجزء الثاني

في هذا الأسبوع، سوف نتابع بناء معرفتك بمهارات الملاحظات الأساسية السبعة.‏

إعطاء الملاحظات المفيدة: تحويل معارفك إلى تغيير بعيد المدى

أنت الآن تعرف أساسيات الملاحظات الإيجابية والسلبية والمهارات اللازمة لتوفير كلا النوعين من الملاحظات. في هذه الوحدة، نبدأ بوصف المواقف التي لن "تصل" فيها ملاحظاتك إلى الموظف العامل معك، مهما كنت ماهرًا. يمكن أن تكون هذه المواقف مثبطة، ونحن نقوم بإبرازها حتى يمكنك إدراك الحالات التي لا تؤتي فيها الملاحظات الخاصة بك الثمار المرجوة منها. ثم سنقوم بعد ذلك بوصف عملية لتمكينك من متابعة التدرب على المهارات الجديدة لديك وتحسينها. إن التغيير الفعلي يحتاج إلى الوقت، إلا أن الرحلة تستحق ذلك.‏

موارد مفيدة في الفصل

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores the science behind feedback delivery which explains why some methodologies succeed and why others fail

Suits managers and leaders who want to improve employee performance and engagement

Develops seven essential feedback skills essential to successful feedback delivery

Can be integrated into existing leadership practices or used as a starting point for developing new leadership practices

Reviews summary

Positive feedback course

This course teaches you to use seven strategies to provide constructive feedback that will make employees feel supported and motivated instead of defensive. You will also learn the difference between positive and negative feedback and how to use each one effectively. The course is based on scientific research and includes many examples to help you apply the concepts to your own workplace.

The course also emphasizes the importance of being specific and timely when giving feedback.

"I learned the importance of being specific and timely when giving feedback."

"The course taught me how to provide feedback that is specific to the employee's behavior."

"I am now more confident in my ability to give feedback that is timely."

The course emphasizes the importance of being clear and concise when giving feedback.

"I learned the importance of being clear and concise when giving feedback."

"The course taught me how to avoid using jargon and technical language."

"I am now more confident in my ability to give feedback that is easy to understand."

The course teaches you seven specific skills that you can use to give effective feedback.

"I learned seven specific skills that I can use to give effective feedback."

"The course taught me how to use these skills to improve my own feedback."

"I am now more confident in my ability to give feedback to others."

Negative feedback can be difficult to give, but it is essential for helping employees improve their performance. This course teaches you how to provide negative feedback in a way that is constructive and not damaging to the employee's self-esteem.

"I learned how to give negative feedback in a way that is constructive and not damaging to the employee's self-esteem."

"The course taught me how to use negative feedback to help employees identify and correct their mistakes."

"I am now more confident in giving negative feedback to my employees."

Positive feedback is a powerful tool for improving employee performance and motivation.

"I learned how to use positive feedback to motivate employees and improve their performance."

"The course taught me how to provide positive feedback that is specific, timely, and sincere."

"I am now more confident in giving positive feedback to my employees."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in (Giving Helpful Feedback) إعطاء الملاحظات المفيدة with these activities:

Seek a mentor to provide feedback and guidance

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Identify a mentor who can provide personalized feedback and support you in developing your feedback skills.

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Identify potential mentors within your network or professional community
Reach out to your chosen mentor and express your interest in their guidance
Establish clear expectations and goals for the mentoring relationship
Regularly engage with your mentor for feedback and advice

Engage in peer feedback sessions

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Engage in regular feedback sessions with peers to provide and receive valuable insights on your work.

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Find a peer or group of peers to provide feedback
Establish clear goals and expectations for the feedback sessions
Provide feedback to each other, focusing on strengths and areas for improvement
Reflect on the feedback received and make adjustments as needed

Attend a workshop on feedback techniques

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Participate in a workshop to learn about various feedback techniques and best practices.

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Identify and research relevant workshops
Attend the workshop and actively participate in the activities
Apply the techniques learned in your own feedback practices

Six other activities

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Analyze a series of feedback examples

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Practice analyzing feedback to improve your ability to provide effective feedback in various situations.

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Gather a collection of feedback examples from different sources.
Review each example, identifying the type of feedback given
Evaluate the effectiveness of each feedback example
Summarize your findings and share them with a colleague or mentor

Develop a feedback template

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Create a template to help you provide consistent and structured feedback, ensuring clarity and effectiveness.

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Identify the key elements of effective feedback
Design a template that includes these elements
Test the template by providing feedback to a colleague or mentor
Refine the template based on feedback

Follow tutorials on advanced feedback techniques

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Explore online tutorials that provide step-by-step guidance on implementing specific feedback techniques.

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Identify and select tutorials that align with your learning goals
Follow the instructions and practice the techniques
Incorporate the techniques into your feedback practices
Seek feedback on your progress and make adjustments as needed

Implement a feedback system for a team or organization

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Work on a project to develop and implement a comprehensive feedback system that meets the specific needs of your team or organization.

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Define the goals and objectives of the feedback system
Identify the stakeholders and their feedback needs
Design and implement the feedback system
Monitor and evaluate the effectiveness of the system

Compile a resource library on feedback techniques

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Create a comprehensive library of resources, including articles, books, and videos, on feedback techniques for easy reference.

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Conduct research to identify relevant resources
Organize and categorize the resources
Develop a system for accessing and sharing the resources
Share the resource library with your colleagues or community

Participate in feedback-related challenges or competitions

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Join challenges or competitions that require you to demonstrate your feedback skills, providing opportunities to learn and grow.

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Identify and select relevant challenges or competitions
Develop strategies and prepare for the tasks
Participate in the challenge or competition
Reflect on your performance and identify areas for improvement

Career center

Learners who complete (Giving Helpful Feedback) إعطاء الملاحظات المفيدة will develop knowledge and skills that may be useful to these careers:

Performance Manager

As a Performance Manager, you will be responsible for creating feedback programs and employee performance reviews. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will equip you with the skills needed to improve the performance of employees and motivate them through effective feedback.

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HR Manager

As a HR Manager, you will be responsible for developing and implementing company-wide policies. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. This course can help you understand how to motivate employees and improve their performance through feedback.

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Organizational Development Manager

As an Organizational Development Manager, you will be responsible for creating and implementing organizational change initiatives. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. This course will help you provide feedback that leads to lasting organizational change.

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Employee Relations Manager

As an Employee Relations Manager, you will be responsible for resolving employee disputes and issues. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will provide you with the necessary skills to provide constructive criticism and resolve conflicts peacefully.

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Training and Development Manager

As a Training and Development Manager, you will be responsible for designing and delivering training programs for employees. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will help you provide feedback that leads to lasting behavioral improvements.

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Management Consultant

As a Management Consultant, you will be responsible for providing advice to organizations on how to improve their performance. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will help you provide effective feedback to clients that leads to improved organizational performance.

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Project Manager

As a Project Manager, you will be responsible for planning, executing, and closing projects. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide effective feedback to team members that leads to improved project outcomes.

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Operations Manager

As an Operations Manager, you will be responsible for overseeing the day-to-day operations of an organization. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the efficiency and effectiveness of operations.

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Marketing Manager

As a Marketing Manager, you will be responsible for developing and executing marketing campaigns. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the effectiveness of marketing campaigns.

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Sales Manager

As a Sales Manager, you will be responsible for leading and motivating a sales team. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the performance of sales representatives.

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Human Resources Business Partner

As a Human Resources Business Partner, you will be responsible for providing HR support to a specific business unit. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the performance of the business unit.

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Executive Recruiter

As an Executive Recruiter, you will be responsible for identifying and recruiting top talent for organizations. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can provide you with the skills to give feedback that will help you attract and retain top talent.

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Career Counselor

As a Career Counselor, you will be responsible for helping people find and develop their careers. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can provide you with the basic knowledge needed to help clients provide effective feedback to employers and colleagues.

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Teacher

As a Teacher, you will be responsible for educating students in a variety of subjects. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves student learning.

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Psychologist

As a Psychologist, you will be responsible for providing mental health services to individuals and families. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the mental health of clients.

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