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Tracy Jennings
الهدف من هذه الدورة التدريبية تعليمك المبادئ البسيطة التي يستخدمها المديرون الخبراء من أجل تحسين أداء الموظفين وتحفيزهم. ولن تضطر إلى تجنب إخبار الموظفين "الحقيقة" مرة أخرى بعد الآن، لأن الأساليب السبعة التي سوف نقوم بتعليمك إياها لن تجعل الموظفين خائفين أو يتخذون وضعًا دفاعيًا. كمدير، أو كشخص يرغب في أن يكون مديرًا، سوف تتعلم كذلك على وجه الخصوص ماهية الملاحظات، وكيف يتم تقييم الملاحظات السلبية بشكل أكبر من تلك الإيجابية، وكيف يمكن أن تؤثر الملاحظات الإيجابية بشكل فائق على السلوكيات مثل الإبداع والعمل الجماعي.
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الهدف من هذه الدورة التدريبية تعليمك المبادئ البسيطة التي يستخدمها المديرون الخبراء من أجل تحسين أداء الموظفين وتحفيزهم. ولن تضطر إلى تجنب إخبار الموظفين "الحقيقة" مرة أخرى بعد الآن، لأن الأساليب السبعة التي سوف نقوم بتعليمك إياها لن تجعل الموظفين خائفين أو يتخذون وضعًا دفاعيًا. كمدير، أو كشخص يرغب في أن يكون مديرًا، سوف تتعلم كذلك على وجه الخصوص ماهية الملاحظات، وكيف يتم تقييم الملاحظات السلبية بشكل أكبر من تلك الإيجابية، وكيف يمكن أن تؤثر الملاحظات الإيجابية بشكل فائق على السلوكيات مثل الإبداع والعمل الجماعي.
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الهدف من هذه الدورة التدريبية تعليمك المبادئ البسيطة التي يستخدمها المديرون الخبراء من أجل تحسين أداء الموظفين وتحفيزهم. ولن تضطر إلى تجنب إخبار الموظفين "الحقيقة" مرة أخرى بعد الآن، لأن الأساليب السبعة التي سوف نقوم بتعليمك إياها لن تجعل الموظفين خائفين أو يتخذون وضعًا دفاعيًا. كمدير، أو كشخص يرغب في أن يكون مديرًا، سوف تتعلم كذلك على وجه الخصوص ماهية الملاحظات، وكيف يتم تقييم الملاحظات السلبية بشكل أكبر من تلك الإيجابية، وكيف يمكن أن تؤثر الملاحظات الإيجابية بشكل فائق على السلوكيات مثل الإبداع والعمل الجماعي.
إن إعطاء الملاحظات مهارة تتطور مع مرور الوقت. إننا نمنحك عملية يمكنك استخدامها لتحسين مهارات الملاحظات لديك وإعطاء تلك الملاحظات بكل ثقة. سوف تجد أن هناك أساس علمي للعديد من المشاهدات والبديهيات حيال تقديم الملاحظات، مثل صعوبة إعطاء الملاحظات بشكل صحيح وكره الناس لإعطاء الملاحظات وغير ذلك الكثير. وسوف يكون من المطمئن أن تعرف كيف تتغلب على تلك الصعوبات. نتمنى أن تستمتع بوقتك وأنت تتطور إلى مدير أفضل!
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What's inside
Syllabus
مقدمة حول إعطاء الملاحظات المفيدة والملاحظات الإيجابية
إن الهدف من هذه الدورة التدريبية منحك الثقة لإعطاء الملاحظات السلبية والإيجابية على حد سواء بشكل ناجح وعدم التأثير بالسلب على كرامة الشخص الذي يتلقى الملاحظات. لتعزيز الدوافع لديك، في الأسبوع الأول، نقوم بتوضيح الامتيازات المحددة لإتقان مهارات الملاحظات مع توفير نماذج للأشخاص الذين تغير مستقبلهم المهني بسبب الملاحظات التي يتم إعطاؤها في وقتها. كما نناقش كذلك الملاحظات الإيجابية والتوقعات، والتي تعد بمثابة أداة فعالة لمساعدة الأشخاص على التعلم في مكان العمل. سوف تكون قادرًا على تحديد كلا النوعين، ومعرفة كيف يساعدا على تحسين أداء الموظف. سوف تتعلم كيف يمكن إعطاء الملاحظات الإيجابية في العديد من المواقف، كما تقدر قوة الملاحظات الإيجابية فيما يتعلق بتحسين إبداعية الموظف ومهارات العمل الجماعي لديه. نتمنى أن تتمكن من استخدام هذه المعارف الجديدة بشكل فوري.
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Syllabus
مقدمة حول إعطاء الملاحظات المفيدة والملاحظات الإيجابية
إن الهدف من هذه الدورة التدريبية منحك الثقة لإعطاء الملاحظات السلبية والإيجابية على حد سواء بشكل ناجح وعدم التأثير بالسلب على كرامة الشخص الذي يتلقى الملاحظات. لتعزيز الدوافع لديك، في الأسبوع الأول، نقوم بتوضيح الامتيازات المحددة لإتقان مهارات الملاحظات مع توفير نماذج للأشخاص الذين تغير مستقبلهم المهني بسبب الملاحظات التي يتم إعطاؤها في وقتها. كما نناقش كذلك الملاحظات الإيجابية والتوقعات، والتي تعد بمثابة أداة فعالة لمساعدة الأشخاص على التعلم في مكان العمل. سوف تكون قادرًا على تحديد كلا النوعين، ومعرفة كيف يساعدا على تحسين أداء الموظف. سوف تتعلم كيف يمكن إعطاء الملاحظات الإيجابية في العديد من المواقف، كما تقدر قوة الملاحظات الإيجابية فيما يتعلق بتحسين إبداعية الموظف ومهارات العمل الجماعي لديه. نتمنى أن تتمكن من استخدام هذه المعارف الجديدة بشكل فوري.
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Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Explores the science behind feedback delivery which explains why some methodologies succeed and why others fail
Suits managers and leaders who want to improve employee performance and engagement
Develops seven essential feedback skills essential to successful feedback delivery
Can be integrated into existing leadership practices or used as a starting point for developing new leadership practices
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Save this course to your list so you can find it easily later.
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Reviews summary
تطوير مهارات تقديم الملاحظات الفعالة
وفقًا للمتعلمين، يقدم هذا المساق في إعطاء الملاحظات المفيدة مبادئ وأساليب عملية لتطوير مهارات تقديم الملاحظات، سواء كانت إيجابية أو سلبية. يجد العديد من الطلاب أن محتوى المساق مفيد وقابل للتطبيق مباشرة في سياقات العمل والحياة اليومية، مما يساعدهم على التعامل مع مواقف تقديم الملاحظات بثقة أكبر. يُشار إلى أن المساق يوفر أساسًا علميًا للمفاهيم المطروحة ويشرح لماذا يكون تقديم الملاحظات أحيانًا صعبًا. يلاحظ بعض المراجعين أن المساق منظم جيدًا وأن المحاضرات والتمارين تساعد على فهم الأساليب السبعة المقدمة.
يشرح المساق الأساس العلمي لمفاهيم تقديم الملاحظات.
"من الرائع أن المساق يوضح الأساس العلمي وراء صعوبة تقديم الملاحظات."
"فهمت لماذا نشعر بالتردد عند إعطاء الملاحظات السلبية بعد مشاهدة المحاضرات."
يغطي المساق كلا النوعين من الملاحظات وتأثيرهما.
"تعلمت كيف أوازن بين الملاحظات الإيجابية والسلبية ومتى أستخدم كل نوع بفعالية."
"المساق يؤكد على أهمية الملاحظات الإيجابية وتأثيرها على الإبداع والعمل الجماعي."
يساعد المساق على بناء الثقة اللازمة لإعطاء الملاحظات.
"أشعر الآن بثقة أكبر عند الاضطرار لإعطاء ملاحظات لزملائي أو فريقي."
"العملية المقترحة في المساق تجعل مهمة إعطاء الملاحظات أقل تخويفاً."
يقدم المساق أدوات وأساليب يمكن استخدامها فورًا.
"المساق يقدم مبادئ بسيطة وعملية لتطوير مهارات إعطاء الملاحظات."
"أجد أن الأساليب السبعة مفيدة جدا ويمكن تطبيقها بسهولة في عملي."
"لقد ساعدني هذا المساق كثيرا في معرفة كيفية إعطاء الملاحظات بشكل بناء وغير مؤذٍ للطرف الآخر."
"المعلومات كانت واضحة ومباشرة، ومكنتني من تطبيقها في حياتي المهنية فوراً."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in (Giving Helpful Feedback) إعطاء الملاحظات المفيدة with these
activities:
Seek a mentor to provide feedback and guidance
Show steps
Identify a mentor who can provide personalized feedback and support you in developing your feedback skills.
Browse courses on
Mentorship
Show steps
-
Identify potential mentors within your network or professional community
-
Reach out to your chosen mentor and express your interest in their guidance
-
Establish clear expectations and goals for the mentoring relationship
-
Regularly engage with your mentor for feedback and advice
Engage in peer feedback sessions
Show steps
Engage in regular feedback sessions with peers to provide and receive valuable insights on your work.
Browse courses on
Peer Feedback
Show steps
-
Find a peer or group of peers to provide feedback
-
Establish clear goals and expectations for the feedback sessions
-
Provide feedback to each other, focusing on strengths and areas for improvement
-
Reflect on the feedback received and make adjustments as needed
Attend a workshop on feedback techniques
Show steps
Participate in a workshop to learn about various feedback techniques and best practices.
Browse courses on
Feedback Techniques
Show steps
-
Identify and research relevant workshops
-
Attend the workshop and actively participate in the activities
-
Apply the techniques learned in your own feedback practices
Six other activities
Expand to see all activities and additional details
Show all nine activities
Analyze a series of feedback examples
Show steps
Practice analyzing feedback to improve your ability to provide effective feedback in various situations.
Browse courses on
Feedback Techniques
Show steps
-
Gather a collection of feedback examples from different sources.
-
Review each example, identifying the type of feedback given
-
Evaluate the effectiveness of each feedback example
-
Summarize your findings and share them with a colleague or mentor
Develop a feedback template
Show steps
Create a template to help you provide consistent and structured feedback, ensuring clarity and effectiveness.
Browse courses on
Feedback Techniques
Show steps
-
Identify the key elements of effective feedback
-
Design a template that includes these elements
-
Test the template by providing feedback to a colleague or mentor
-
Refine the template based on feedback
Follow tutorials on advanced feedback techniques
Show steps
Explore online tutorials that provide step-by-step guidance on implementing specific feedback techniques.
Browse courses on
Feedback Techniques
Show steps
-
Identify and select tutorials that align with your learning goals
-
Follow the instructions and practice the techniques
-
Incorporate the techniques into your feedback practices
-
Seek feedback on your progress and make adjustments as needed
Implement a feedback system for a team or organization
Show steps
Work on a project to develop and implement a comprehensive feedback system that meets the specific needs of your team or organization.
Show steps
-
Define the goals and objectives of the feedback system
-
Identify the stakeholders and their feedback needs
-
Design and implement the feedback system
-
Monitor and evaluate the effectiveness of the system
Compile a resource library on feedback techniques
Show steps
Create a comprehensive library of resources, including articles, books, and videos, on feedback techniques for easy reference.
Browse courses on
Feedback Techniques
Show steps
-
Conduct research to identify relevant resources
-
Organize and categorize the resources
-
Develop a system for accessing and sharing the resources
-
Share the resource library with your colleagues or community
Participate in feedback-related challenges or competitions
Show steps
Join challenges or competitions that require you to demonstrate your feedback skills, providing opportunities to learn and grow.
Show steps
-
Identify and select relevant challenges or competitions
-
Develop strategies and prepare for the tasks
-
Participate in the challenge or competition
-
Reflect on your performance and identify areas for improvement
Seek a mentor to provide feedback and guidance
Show steps
Identify a mentor who can provide personalized feedback and support you in developing your feedback skills.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Identify potential mentors within your network or professional community
- Reach out to your chosen mentor and express your interest in their guidance
- Establish clear expectations and goals for the mentoring relationship
- Regularly engage with your mentor for feedback and advice
Engage in peer feedback sessions
Show steps
Engage in regular feedback sessions with peers to provide and receive valuable insights on your work.
Browse courses on
Peer Feedback
Show steps
Show steps
Show steps
- Find a peer or group of peers to provide feedback
- Establish clear goals and expectations for the feedback sessions
- Provide feedback to each other, focusing on strengths and areas for improvement
- Reflect on the feedback received and make adjustments as needed
Attend a workshop on feedback techniques
Show steps
Participate in a workshop to learn about various feedback techniques and best practices.
Browse courses on
Feedback Techniques
Show steps
Show steps
Show steps
- Identify and research relevant workshops
- Attend the workshop and actively participate in the activities
- Apply the techniques learned in your own feedback practices
Six other activities
Expand to see all activities and additional details
Show all nine activities
Analyze a series of feedback examples
Show steps
Practice analyzing feedback to improve your ability to provide effective feedback in various situations.
Browse courses on
Feedback Techniques
Show steps
Show steps
Show steps
- Gather a collection of feedback examples from different sources.
- Review each example, identifying the type of feedback given
- Evaluate the effectiveness of each feedback example
- Summarize your findings and share them with a colleague or mentor
Develop a feedback template
Show steps
Create a template to help you provide consistent and structured feedback, ensuring clarity and effectiveness.
Browse courses on
Feedback Techniques
Show steps
Show steps
Show steps
- Identify the key elements of effective feedback
- Design a template that includes these elements
- Test the template by providing feedback to a colleague or mentor
- Refine the template based on feedback
Follow tutorials on advanced feedback techniques
Show steps
Explore online tutorials that provide step-by-step guidance on implementing specific feedback techniques.
Browse courses on
Feedback Techniques
Show steps
Show steps
Show steps
- Identify and select tutorials that align with your learning goals
- Follow the instructions and practice the techniques
- Incorporate the techniques into your feedback practices
- Seek feedback on your progress and make adjustments as needed
Implement a feedback system for a team or organization
Show steps
Work on a project to develop and implement a comprehensive feedback system that meets the specific needs of your team or organization.
Show steps
Show steps
Show steps
- Define the goals and objectives of the feedback system
- Identify the stakeholders and their feedback needs
- Design and implement the feedback system
- Monitor and evaluate the effectiveness of the system
Compile a resource library on feedback techniques
Show steps
Create a comprehensive library of resources, including articles, books, and videos, on feedback techniques for easy reference.
Browse courses on
Feedback Techniques
Show steps
Show steps
Show steps
- Conduct research to identify relevant resources
- Organize and categorize the resources
- Develop a system for accessing and sharing the resources
- Share the resource library with your colleagues or community
Participate in feedback-related challenges or competitions
Show steps
Join challenges or competitions that require you to demonstrate your feedback skills, providing opportunities to learn and grow.
Show steps
Show steps
Show steps
- Identify and select relevant challenges or competitions
- Develop strategies and prepare for the tasks
- Participate in the challenge or competition
- Reflect on your performance and identify areas for improvement
Career center
Learners who complete (Giving Helpful Feedback) إعطاء الملاحظات المفيدة will develop knowledge and skills
that may be useful to these careers:
Performance Manager
Performance Manager
As a Performance Manager, you will be responsible for creating feedback programs and employee performance reviews. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will equip you with the skills needed to improve the performance of employees and motivate them through effective feedback.
HR Manager
HR Manager
As a HR Manager, you will be responsible for developing and implementing company-wide policies. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. This course can help you understand how to motivate employees and improve their performance through feedback.
Training and Development Manager
Training and Development Manager
As a Training and Development Manager, you will be responsible for designing and delivering training programs for employees. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will help you provide feedback that leads to lasting behavioral improvements.
Employee Relations Manager
Employee Relations Manager
As an Employee Relations Manager, you will be responsible for resolving employee disputes and issues. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will provide you with the necessary skills to provide constructive criticism and resolve conflicts peacefully.
Organizational Development Manager
Organizational Development Manager
As an Organizational Development Manager, you will be responsible for creating and implementing organizational change initiatives. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. This course will help you provide feedback that leads to lasting organizational change.
Management Consultant
Management Consultant
As a Management Consultant, you will be responsible for providing advice to organizations on how to improve their performance. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course will help you succeed in this role. Specifically, the course will help you provide effective feedback to clients that leads to improved organizational performance.
Project Manager
Project Manager
As a Project Manager, you will be responsible for planning, executing, and closing projects. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide effective feedback to team members that leads to improved project outcomes.
Operations Manager
Operations Manager
As an Operations Manager, you will be responsible for overseeing the day-to-day operations of an organization. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the efficiency and effectiveness of operations.
Sales Manager
Sales Manager
As a Sales Manager, you will be responsible for leading and motivating a sales team. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the performance of sales representatives.
Marketing Manager
Marketing Manager
As a Marketing Manager, you will be responsible for developing and executing marketing campaigns. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the effectiveness of marketing campaigns.
Human Resources Business Partner
Human Resources Business Partner
As a Human Resources Business Partner, you will be responsible for providing HR support to a specific business unit. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the performance of the business unit.
Executive Recruiter
Executive Recruiter
As an Executive Recruiter, you will be responsible for identifying and recruiting top talent for organizations. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can provide you with the skills to give feedback that will help you attract and retain top talent.
Career Counselor
Career Counselor
As a Career Counselor, you will be responsible for helping people find and develop their careers. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can provide you with the basic knowledge needed to help clients provide effective feedback to employers and colleagues.
Teacher
Teacher
As a Teacher, you will be responsible for educating students in a variety of subjects. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves student learning.
Psychologist
Psychologist
As a Psychologist, you will be responsible for providing mental health services to individuals and families. The skills you learn in the (Giving Helpful Feedback) إعطاء الملاحظات المفيدة course may be useful to you in this role. This course can help you provide feedback that improves the mental health of clients.
For more career information including salaries, visit:
OpenCourser.com/course/7bxbzt/giving
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
(Giving Helpful Feedback) إعطاء الملاحظات المفيدة.
Focuses on the recipient's perspective, providing guidance on how to receive feedback effectively. It emphasizes the importance of understanding the intent behind feedback and responding in a constructive manner.
Offers a practical framework for giving and receiving feedback in a way that is both honest and compassionate. It encourages leaders to be open and direct, while also being respectful of the feelings of their employees.
Save
Provides insights into the factors that create high-performing teams. It emphasizes the importance of creating a culture of trust, respect, and feedback.
Provides a simple and effective framework for understanding and overcoming the dysfunctions that can prevent teams from achieving their full potential.
Save
Provides insights into the factors that motivate people to perform at their best. It emphasizes the importance of autonomy, mastery, and purpose.
Provides a comprehensive framework for personal and professional development. It emphasizes the importance of principles, habits, and continuous improvement.
Provides insights into the importance of positive feedback and its impact on motivation and performance.
Provides a simple and effective framework for giving feedback that is clear, actionable, and motivating.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/7bxbzt/giving
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Effort
5 weeks of study, 1 hour/week
Level
Introductory
Via
Coursera
Institution
University of Colorado Boulder
Instructor
Tracy Jennings
Language
العربية
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