Formal Email Writing - Business English from Udemy

What's inside

Learning objectives

Write proper formal emails
Follow good email etiquette
Avoid common and embarrassing mistakes
Use standard phrases and vocabulary

Apply new grammar knowledge
Stay away from bad punctuation
Compose much more effective emails
Write better informal emails as well

Write proper formal emails
Follow good email etiquette
Avoid common and embarrassing mistakes
Use standard phrases and vocabulary
Apply new grammar knowledge
Stay away from bad punctuation
Compose much more effective emails
Write better informal emails as well

Syllabus

Introduction

Find out why formal email writing is important, and who needs to take this course.

Find out what exactly is included in this email writing course.

Find out about your instructor, and why he is qualified to teach you.

Watch this video only if you really want to learn, remember, and get the most from this course.

FAQ about technical support, creating discussions, video playback quality and speed, and leaving ratings and reviews.

Email Etiquette

Understand the difference between the formal and informal register in English. This is basic but essential information in order to differentiate everything that is presented in this course.

Being aware of email privacy issues allows you to manage potential risks and pitfalls that exist in the digital world.

Drawbacks of formatting such as using bold, color, and capital letters.

Pitfalls of using and misusing different sender fields in an email.

Unknown irritations that arise from improperly replying to emails.

Knowing if, when, and how to properly forward an email may be critical for your good reputation.

All there is to say about these two rarely used functions.

Your quick reference booklet for the Email Etiquette section.

Here's a quick and easy Email Etiquette quiz to verify that you were paying attention in class.

Email Structure

A quick introduction to explain how we're breaking down the email structure.

All you need to know about the subject length, what goes in it and what doesn't.

This is a very important part of your email, so you'll need to learn about capitalization, punctuation, phrases, what to avoid, what not to miss – the whole nine yards.

This explains how to start your email most effectively and gives you lots of typical openers that you can use.

Covering typical obstacles that come up in this main email section.

Understanding the technical challenges of attachments, learning some phrases, and getting etiquette related recommendations.

How to properly finish your email with lots of possible phrases to use. This lecture also includes best practices of email signatures.

This is your go-to printable for Email Structure and all the useful phrases that you've learned about.

Email Structure Quiz

Email Vocabulary

Some common but important vocabulary/grammar mistakes that you need to avoid.

Here we'll cover two important formal tone questions.

Examples of differences between formal and informal words.

How to stay neutral and politically correct in English.

Learn about different types of short word forms, how to avoid them in formal writing, and how to use those that can be used.

All the other rules and recommendations that have to do with formal or just correctly used vocabulary.

This PDF is an additional resource for the "More Suggestions" lecture. These are common redundancies that you will often encounter in English.

This is your downloadable cheat sheet for the Vocabulary section.

Email Vocabulary Quiz

Email Grammar

Create essential polite requests using modal verbs.

How to pose indirect questions in English.

Basic passive voice and why it's useful in formal writing.

How to get even more formal by avoiding personal pronouns.

Other ways to tone down your language.

Your printable booklet for the Grammar section.

Email Grammar Quiz

Email Punctuation

How to use a comma in the greeting and closing, and a few other punctuation rules for formal writing.

Four important ways of using a comma in any kind of writing.

Apostrophe uses and what to avoid in order not to embarrass yourself.

How to properly use quotation marks.

The quick reference PDF for the Punctuation section.

Email Punctuation Quiz

Special Offers

Bonus Lecture – discount coupons for my other courses

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches standard email etiquette techniques

Develops generally applicable email writing skills across different social contexts

Provides cheat sheets for key concepts

Designed for learners with no prior knowledge of professional email standards

Taught by an expert email writing instructor

Encourages learners to apply knowledge to personal and professional settings

Reviews summary

Course needs improvement

According to students, grammar and punctuation were not explained in enough detail, and there should have been more examples.

Insufficient detail about punctuation was provided.

"The explanation was not Grammar and punctuation should have been proper with more examples on their usage."

Insufficient detail about grammar was provided.

"The explanation was not Grammar and punctuation should have been proper with more examples on their usage."

Not enough examples were provided.

"The explanation was not Grammar and punctuation should have been proper with more examples on their usage."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Formal Email Writing - Business English with these activities:

Explore email etiquette best practices

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Supplement course material by exploring external resources on email etiquette.

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Research and identify reputable sources on email etiquette.
Review and summarize key best practices for formal and informal email communication.

Read 'The Elements of Style' by Strunk and White

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Reinforce the principles of clear and concise writing covered in the course.

View The Elements of Style, Fourth Edition on Amazon

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Read and analyze the key principles outlined in the book.
Apply the principles to your own formal email writing.

Organize course materials

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Create a comprehensive study guide by compiling and organizing course materials.

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Gather and review all lecture notes, assignments, and quizzes.
Summarize and condense key concepts into a single document.

Five other activities

Expand to see all activities and additional details

Show all eight activities

Practice using contractions vs. formal alternatives

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Enhance vocabulary and grammar skills by practicing the use of contractions and their formal alternatives.

Browse courses on Grammar

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Identify commonly used contractions and their formal equivalents.
Complete exercises to replace contractions with formal alternatives.

Practice comma placement

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Identify and practice placing commas correctly with a focus on formal email writing.

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Review the rules for comma usage in formal emails covered in the course.
Complete a series of comma placement exercises with immediate feedback.

Join a study group

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Engage in peer discussions to reinforce concepts and receive feedback on email writing.

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Find or form a study group with fellow learners.
Facilitate discussions on specific email writing topics.

Write a formal email response

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Apply the principles of formal email writing by drafting an email response to a given scenario.

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Identify the key elements of the formal email structure.
Choose an appropriate email template.
Craft the email response according to the scenario provided.

Develop an email writing style guide

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Synthesize knowledge gained in the course by creating a comprehensive guide to formal email writing.

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Compile and organize the principles of formal email writing.
Provide clear and concise guidelines for various email scenarios.

Career center

Learners who complete Formal Email Writing - Business English will develop knowledge and skills that may be useful to these careers:

Technical Writer

Technical writers are chartered with turning complex technical information into easy-to-understand content for a wider audience. Understanding how to write formal business emails as well as proper grammar and syntax is a baseline requirement and essential for the role. This course goes beyond the basics and will help you write superbly clear documentation, user guides, and other writing within the technical space. At the executive level, this skillset may be described as a business communication manager, which is responsible for developing and maintaining all external and internal communications for a business or organization.

See salaries and explore the career path for Technical Writer

Copywriter

Copywriters are responsible for writing marketing and advertising materials that persuade readers to take a desired action, such as making a purchase or signing up for a service. Creating effective marketing copy requires an understanding of email etiquette, marketing principles, grammar, and punctuation. This course can help you develop the skills necessary to write persuasive, results-driven copy that will help your business or clients succeed. At the executive level, this skillset may be described as a creative director, which is responsible for overseeing all aspects of a company's creative output.

See salaries and explore the career path for Copywriter

Content Writer

Content writers are responsible for creating and editing website content, blog posts, articles, and other written materials. This course will help you learn all the elements of email formality and provides a quick reference guide meant for use in professional settings. It provides rules and specific use cases for commas, semicolons, apostrophes, and quotation marks. While the course doesn't directly discuss content management, the skills taught are an essential foundation for success in this role.

See salaries and explore the career path for Content Writer

Social Media Manager

Social media managers are responsible for developing and executing social media strategies for businesses and organizations. This course can help you develop the skills necessary to write effective social media posts, tweets, and other content that will engage your audience and help you achieve your business goals.

See salaries and explore the career path for Social Media Manager

Public Relations Specialist

Public relations specialists are responsible for managing the public image of businesses and organizations. This course can help you develop the skills necessary to write effective press releases, media advisories, and other public relations materials that will help you build strong relationships with the media and the public.

See salaries and explore the career path for Public Relations Specialist

Sales Representative

Sales representatives are responsible for selling products and services to customers. This course can help you develop the skills necessary to write effective sales emails, proposals, and other sales materials that will help you close more deals.

See salaries and explore the career path for Sales Representative

Marketing Manager

Marketing managers are responsible for developing and executing marketing plans for businesses and organizations. This course can help you develop the skills necessary to write effective marketing materials, such as website content, blog posts, social media posts, and email campaigns.

See salaries and explore the career path for Marketing Manager

Customer Service Representative

Customer service representatives are responsible for providing customer service to customers via phone, email, and chat. This course can help you develop the skills necessary to write clear, concise, and helpful responses to customer inquiries. Additionally, the course covers in detail proper email etiquette and structure, which may be critical for success in this role.

See salaries and explore the career path for Customer Service Representative

Business Analyst

Business analysts are responsible for analyzing business processes and recommending ways to improve them. This course can help you develop the skills necessary to write clear, concise, and persuasive business documents, such as proposals, reports, and presentations.

See salaries and explore the career path for Business Analyst

Financial Analyst

Financial analysts are responsible for analyzing financial data and making recommendations to businesses and investors. This course can help you develop the skills necessary to write clear, concise, and persuasive financial reports and presentations.

See salaries and explore the career path for Financial Analyst

Project Manager

Project managers are responsible for planning, organizing, and executing projects. This course can help you develop the skills necessary to write effective project plans, status reports, and other project documents.

See salaries and explore the career path for Project Manager

Accountant

Accountants are responsible for preparing and maintaining financial records for businesses and organizations. This course can help you develop the skills necessary to write clear, concise, and accurate financial statements and other accounting documents.

See salaries and explore the career path for Accountant

Human Resources Manager

Human resources managers are responsible for managing the human resources function of a business or organization. This course can help you develop the skills necessary to write effective HR policies, procedures, and other HR documents.

See salaries and explore the career path for Human Resources Manager

Doctor

Doctors are responsible for providing medical care to patients. This course may be useful for doctors who need to improve their writing skills in order to write clear, concise, and accurate medical reports and other medical documents.

See salaries and explore the career path for Doctor

Lawyer

Lawyers are responsible for providing legal advice and representation to clients. This course may be useful for lawyers who need to improve their writing skills in order to draft clear, concise, and persuasive legal documents.

See salaries and explore the career path for Lawyer