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Rebecca Payne-Passmore and Dr. Katharine Nielson

In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.

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In this course, you will learn how to get in touch with all the people in your life by phone, email, text, and even social media. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.

Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between friends and colleagues. By the end of the course you’ll have the confidence to call, message, and email in any situation!

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What's inside

Syllabus

Course Introduction & Voxy Orientation
This week, you will learn about this course and understand how to use Voxy's innovative platform.
Using Social Media
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This week, you will learn how to use social media to connect to people, get help, network, and tell stories.
Staying in Touch
This week, you will practice getting in touch with friends and keeping up the connection over the phone, by text, or by email.
Phone Calls
This week, you will learn how to make all kinds of professional phone calls at work.
Emails to Colleagues
This week, you will learn how to write emails of all kinds to your colleagues at work.
Course Project: Independent Study
This week, you will have the chance to choose the topic you study for your End of Course project.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers highly relevant topics of social media and staying in touch professionally
Is multi-modal, utilizing Voxy's innovative platform for reading, listening, speaking, grammar, and vocabulary exercises
Develops professional emailing, phone call, and time management skills for the workplace
Explicitly requires students to have prior knowledge of using social media, which may not be the case for all learners

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Reviews summary

Helpful calls & messaging course

According to students, Low Intermediate English: Calls & Messaging is a helpful course for learners looking to improve their English conversation and messaging skills. Learners say the course is particularly effective for developing vocabulary and improving communication in professional settings. This course uses real-life examples, conversations, and articles to help you develop the skills needed to communicate effectively in English. You will also have the opportunity to practice your new skills through a variety of interactive exercises and assignments. Overall, this course is a great resource for learners looking to improve their English conversation and messaging skills.
The course offers interactive exercises and assignments.
"You will also have the opportunity to practice your new skills through a variety of interactive exercises and assignments"
The course uses real-life examples and articles.
"I love that this course uses recent news and articles as learning materials."
"It's is also useful to practice listening through real life conversation rather than textbook context. "
The course is effective for improving English skills.
"so fun and interactive and makes leaning easy"
"This course can effectively improve English skills"
"It was definitely an education that added a lot to me."
The course is helpful for learning.
"very helpful"
"really helpful"
"I make it so happy"
Some learners experienced technical issues with the course.
"Have to use an App named Voxy to finish every task, it is not handy!"
"Everything is great. But the Java exercises sometimes fail and there no way to help it. You may get a bad grade."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Low Intermediate English: Calls & Messaging with these activities:
Read 'Crucial Conversations: Tools for Talking When Stakes Are High'
Gain valuable insights and practical strategies for effective communication in challenging situations.
Show steps
  • Purchase or borrow the book
  • Set aside time for reading
  • Take notes and highlight key concepts
Practice email writing
Reinforce your email writing skills by writing emails to colleagues and friends to practice different scenarios.
Show steps
  • Choose a scenario to practice
  • Write an email draft
  • Review your draft and make revisions
Practice phone calls
Improve your phone communication skills by making practice calls to colleagues or friends and simulate different scenarios.
Show steps
  • Choose a scenario to practice
  • Make a practice call
  • Review your performance and make improvements
Five other activities
Expand to see all activities and additional details
Show all eight activities
Explore online resources for communication skills
Enhance your understanding of communication skills by accessing online tutorials and articles.
Browse courses on Communication Skills
Show steps
  • Search for online tutorials on communication skills
  • Review the tutorials and take notes
Join an online forum or discussion group
Connect with peers and engage in discussions to exchange knowledge and perspectives on communication skills.
Browse courses on Communication Skills
Show steps
  • Search for relevant online forums or discussion groups
  • Join the group and participate in discussions
Create a blog or vlog about communication skills
Deepen your understanding and share your knowledge by creating a blog or vlog on communication skills.
Browse courses on Communication Skills
Show steps
  • Choose a topic to focus on
  • Research and gather information
  • Develop your content
  • Publish your blog or vlog
Participate in a communication skills competition
Challenge yourself and showcase your skills by participating in a communication skills competition.
Browse courses on Communication Skills
Show steps
  • Identify relevant competitions
  • Prepare for the competition
  • Participate in the competition
Record a podcast episode on a communication skills topic
Expand your knowledge and share your insights by creating a podcast episode on a communication skills topic.
Browse courses on Communication Skills
Show steps
  • Choose a topic to focus on
  • Research and gather information
  • Develop your content
  • Record and edit your podcast

Career center

Learners who complete Low Intermediate English: Calls & Messaging will develop knowledge and skills that may be useful to these careers:
Customer Service Representative
Customer Service Representatives help customers with inquiries and complaints. They also provide information about products and services. This course can be helpful for Customer Service Representatives because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with customers and provide support.
Sales Associate
Sales Associates help customers find products and services that meet their needs. They also process sales and provide customer service. This course can be helpful for Sales Associates because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with customers and promote products and services.
Social Media Manager
Social Media Managers help organizations develop and implement social media strategies. They also create and manage social media content. This course can be helpful for Social Media Managers because it teaches them how to use social media to connect with customers, promote products and services, and build relationships.
Public Relations Specialist
Public Relations Specialists help organizations build and maintain relationships with the public. They also develop and implement public relations campaigns. This course can be helpful for Public Relations Specialists because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with the public and promote organizations.
Administrative Assistant
Administrative Assistants provide administrative support to executives and other professionals. They also manage calendars, schedule appointments, and answer phones. This course can be helpful for Administrative Assistants because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Marketing Assistant
Marketing Assistants help with marketing campaigns and initiatives. They also provide administrative support to marketing teams. This course can be helpful for Marketing Assistants because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to promote products and services.
Event Planner
Event Planners help plan and execute events. They also manage budgets and coordinate vendors. This course can be helpful for Event Planners because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to promote events and connect with attendees.
UX Designer
UX Designers design and evaluate user experiences. They also work with customers to gather requirements and provide support. This course may be helpful for UX Designers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Customer Success Manager
Customer Success Managers help customers achieve success with products and services. They also provide support and guidance to customers. This course may be helpful for Customer Success Managers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with customers and provide support.
Business Analyst
Business Analysts help organizations improve their business processes. They also analyze data and make recommendations for improvements. This course may be helpful for Business Analysts because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Software Engineer
Software Engineers design, develop, and test software. They also work with customers to gather requirements and provide support. This course may be helpful for Software Engineers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Data Analyst
Data Analysts collect, analyze, and interpret data. They also make recommendations for improvements. This course may be helpful for Data Analysts because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Web Developer
Web Developers design and develop websites. They also work with customers to gather requirements and provide support. This course may be helpful for Web Developers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with clients and colleagues.
Technical Writer
Technical Writers create documentation for software, hardware, and other products. They also write training materials and user guides. This course may be helpful for Technical Writers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with customers and provide support.
Project Manager
Project Managers plan and execute projects. They also manage budgets and resources. This course may be helpful for Project Managers because it teaches them how to communicate effectively by phone, email, and text. The course also teaches them how to use social media to connect with team members and stakeholders.

Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Low Intermediate English: Calls & Messaging.
Classic guide to writing clear, concise, and effective prose. It valuable resource for anyone who wants to improve their writing skills, especially in a business or academic setting.
Provides practical advice on how to write clearly and effectively in a variety of contexts. It useful reference tool for anyone who wants to improve their writing skills, especially in a business or academic setting.
Provides a basic introduction to design principles and techniques. It useful resource for anyone who wants to learn more about design, especially for those who are not designers by trade.
Provides a framework for personal and professional effectiveness. It valuable resource for anyone who wants to improve their productivity and achieve their goals.
Save
Provides a system for managing time and tasks effectively. It valuable resource for anyone who wants to improve their productivity and achieve their goals.
Provides a framework for understanding why large companies often fail to innovate. It valuable resource for anyone who wants to understand the challenges of innovation and how to overcome them.
Provides a framework for building successful startups. It valuable resource for anyone who wants to start their own business or learn more about the principles of lean thinking.
Provides a candid look at the challenges of running a startup. It valuable resource for anyone who wants to understand the challenges of entrepreneurship and how to overcome them.
Provides a framework for building a successful startup. It valuable resource for anyone who wants to start their own business or learn more about the principles of innovation.
Provides a broad overview of human history. It valuable resource for anyone who wants to understand the origins of our species and how we have evolved over time.
Explores the possible future of our species. It valuable resource for anyone who wants to understand the challenges and opportunities that we will face in the years to come.

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