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Rebecca Payne-Passmore
and
Dr. Katharine Nielson
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Read more
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Read more
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.
Register for this course and see more details by visiting:
OpenCourser.com/course/198luk/low
What's inside
Syllabus
Course Introduction & Voxy Orientation
This week, you will learn about this course and understand how to use Voxy's innovative platform.
Going Shopping
Read more
Syllabus
Course Introduction & Voxy Orientation
This week, you will learn about this course and understand how to use Voxy's innovative platform.
Going Shopping
Read more
This week, you will describe where, when, why, and how you shop the way you do.
Reviews
This week, you will share your opinions on what to buy and where to buy it in the form of business and product reviews.
Contacting Customer Service
This week, you will look at how to use phone calls and emails to provide customers with both general and specific information and resolve their problems.
Helping Customers in Person
This week, you will look again at how to provide customers with information and resolve their problems, but this time in person.
Course Project: Independent Study
This week, you will have the chance to choose the topic you study for your End of Course project.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Teaches you how to provide excellent customer service, across a range of communication channels
Taught by a professor who holds a Doctorate degree in Education
Provides a specific lesson on how to engage with customers in person
Uses the Voxy platform, which is an engaging and adaptive language learning platform
Provides you with the tools you need to describe how you shop, review products, and assist customers in English
Save this course
Save Low Intermediate English: Shopping & Customer Service to your list so you can find it easily later:
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Reviews summary
Beginner shopping & service english
Learners say this course offers learners an amazing opportunity to enhance English, shopping, and customer service skills, providing important language for everyday shopping needs.
This course is well-suited for shopping situations.
"An excellent Course to learn important language for almost all kind of Shopping and to deal with various customer service issues!"
This course may be particularly helpful for those interested in improving their customer service skills.
"An excellent Course to learn important language for almost all kind of Shopping and to deal with various customer service issues!"
Students applaud the quality of the course.
"An excellent Course to learn important language for almost all kind of Shopping and to deal with various customer service issues!"
"It's an amazing tool, Here you are going to learn a lot about shopping and customer service and get sells skills and of course you're going to improve your English"
Learners looking to improve their English may enjoy this course.
"An excellent Course to learn important language for almost all kind of Shopping and to deal with various customer service issues!"
"It's an amazing tool, Here you are going to learn a lot about shopping and customer service and get sells skills and of course you're going to improve your English"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Low Intermediate English: Shopping & Customer Service with these
activities:
Create a folder for course materials
Show steps
Keeps course materials organized and easily accessible for review and reference.
Show steps
-
Create a dedicated folder
-
Categorize and organize
Read 'Retail Management: A Strategic Approach' by Levy and Weitz
Show steps
Provides a comprehensive overview of retail management principles and best practices.
View
Retailing Management
on Amazon
Show steps
-
Read each chapter
-
Take notes on key concepts
-
Summarize the main ideas
Watch videos on customer service strategies
Show steps
Provides concrete examples of ways to approach and handle various customer service scenarios.
Browse courses on
Customer Service Skills
Show steps
Four other activities
Expand to see all activities and additional details
Show all seven activities
Complete Voxy exercises regularly
Show steps
Continuously reinforces and improves the language skills covered throughout the course.
Show steps
Join a study group
Show steps
Facilitates collaboration and peer learning, enhancing understanding and retention.
Show steps
-
Find or create a study group
-
Establish meeting times
Role-play customer service interactions
Show steps
Develops practical skills in handling customer inquiries and resolving issues.
Browse courses on
Customer Service Skills
Show steps
Volunteer at a retail store
Show steps
Provides hands-on experience in a retail environment, allowing students to practice and apply the skills learned in the course.
Show steps
-
Find a volunteer opportunity
-
Complete necessary training
-
Assist customers and staff
-
Reflect on the experience
Create a folder for course materials
Show steps
Keeps course materials organized and easily accessible for review and reference.
Show steps
Show steps
Show steps
- Create a dedicated folder
- Categorize and organize
Read 'Retail Management: A Strategic Approach' by Levy and Weitz
Show steps
Provides a comprehensive overview of retail management principles and best practices.
View
Retailing Management
on Amazon
Show steps
Show steps
Show steps
- Read each chapter
- Take notes on key concepts
- Summarize the main ideas
Watch videos on customer service strategies
Show steps
Provides concrete examples of ways to approach and handle various customer service scenarios.
Browse courses on
Customer Service Skills
Show steps
Show steps
Show steps
Four other activities
Expand to see all activities and additional details
Show all seven activities
Complete Voxy exercises regularly
Show steps
Continuously reinforces and improves the language skills covered throughout the course.
Show steps
Show steps
Show steps
Join a study group
Show steps
Facilitates collaboration and peer learning, enhancing understanding and retention.
Show steps
Show steps
Show steps
- Find or create a study group
- Establish meeting times
Role-play customer service interactions
Show steps
Develops practical skills in handling customer inquiries and resolving issues.
Browse courses on
Customer Service Skills
Show steps
Show steps
Show steps
Volunteer at a retail store
Show steps
Provides hands-on experience in a retail environment, allowing students to practice and apply the skills learned in the course.
Show steps
Show steps
Show steps
- Find a volunteer opportunity
- Complete necessary training
- Assist customers and staff
- Reflect on the experience
Career center
Learners who complete Low Intermediate English: Shopping & Customer Service will develop knowledge and skills
that may be useful to these careers:
Customer Service Representative
Customer Service Representative
As a Customer Service Representative, you'll be responsible for interacting with customers, answering questions, and resolving issues. The Low Intermediate English: Shopping & Customer Service course can help you build a foundation in customer service terminology and communication skills. You'll learn how to handle different types of customer inquiries and respond to complaints effectively. This course is particularly relevant for those who wish to enter the customer service field.
Sales Associate
Sales Associate
In the role of a Sales Associate, you'll provide assistance to customers and help them find the products they need. The Low Intermediate English: Shopping & Customer Service course can help you develop the communication and persuasion skills necessary for success in sales. You'll learn how to approach customers, build rapport, and close deals. This course is highly recommended for those interested in pursuing a career in sales.
Retail Manager
Retail Manager
As a Retail Manager, you'll oversee the operations of a retail store, including customer service, sales, and inventory management. The Low Intermediate English: Shopping & Customer Service course can help you build the skills needed to manage a retail team and provide excellent customer service. You'll learn about customer relationship management, inventory control, and sales techniques. This course is highly recommended for those who aspire to become Retail Managers.
Marketing Assistant
Marketing Assistant
In the role of a Marketing Assistant, you'll assist with marketing campaigns, including market research, content creation, and social media management. The Low Intermediate English: Shopping & Customer Service course can help you develop the communication and writing skills necessary for success in marketing. You'll learn how to write effective marketing copy, conduct market research, and use social media to reach target audiences. This course is recommended for those who wish to pursue a career in marketing.
Business Analyst
Business Analyst
As a Business Analyst, you'll analyze business processes and make recommendations for improvement. The Low Intermediate English: Shopping & Customer Service course can help you build the analytical and communication skills necessary for success in business analysis. You'll learn how to gather and interpret data, identify problems, and develop solutions. This course is recommended for those who wish to pursue a career in business analysis.
Product Manager
Product Manager
In the role of a Product Manager, you'll be responsible for managing the development and launch of new products. The Low Intermediate English: Shopping & Customer Service course can help you build the communication and customer service skills necessary for success in product management. You'll learn about customer needs, product development, and marketing strategies. This course is recommended for those who wish to pursue a career in product management.
Technical Writer
Technical Writer
As a Technical Writer, you'll create documentation for software, products, and services. The Low Intermediate English: Shopping & Customer Service course can help you develop the writing and communication skills necessary for success in technical writing. You'll learn how to write clear and concise documentation, organize information effectively, and use technical terminology correctly. This course is recommended for those who wish to pursue a career in technical writing.
UX Designer
UX Designer
In the role of a UX Designer, you'llデザインuser interfaces for websites and mobile apps. The Low Intermediate English: Shopping & Customer Service course can help you build the communication and customer service skills necessary for success in UX design. You'll learn about user experience principles, information architecture, and visual design. This course is recommended for those who wish to pursue a career in UX design.
Data Analyst
Data Analyst
As a Data Analyst, you'll analyze data to identify trends and patterns. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in data analysis. You'll learn how to present data findings clearly and effectively. This course may be useful for those who wish to pursue a career in data analysis.
Software Engineer
Software Engineer
As a Software Engineer, you'll design, develop, and test software applications. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in software engineering. You'll learn how to communicate technical information clearly and effectively. This course may be useful for those who wish to pursue a career in software engineering.
Web Developer
Web Developer
As a Web Developer, you'll design and develop websites. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in web development. You'll learn how to communicate technical information clearly andeffectively. This course may be useful for those who wish to pursue a career in web development.
Graphic designer
Graphic designer
As a Graphic Designer, you'll create visual concepts for a variety of media, including print, web, and social media. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in graphic design. You'll learn how to communicate your creative ideas clearly and effectively. This course may be useful for those who wish to pursue a career in graphic design.
Project Manager
Project Manager
As a Project Manager, you'll plan, execute, and close projects. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in project management. You'll learn how to communicate project plans, progress updates, and deliverables clearly and effectively. This course may be useful for those who wish to pursue a career in project management.
Event Planner
Event Planner
As an Event Planner, you'll plan and execute events, such as conferences, weddings, and parties. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in event planning. You'll learn how to communicate with clients, vendors, and attendees clearly and effectively. This course may be useful for those who wish to pursue a career in event planning.
Human Resources Manager
Human Resources Manager
As a Human Resources Manager, you'll manage the human resources function of an organization, including recruitment, training, and employee relations. The Low Intermediate English: Shopping & Customer Service course may help you build the communication skills necessary for success in human resources management. You'll learn how to communicate with employees, managers, and executives clearly and effectively. This course may be useful for those who wish to pursue a career in human resources management.
For more career information including salaries, visit:
OpenCourser.com/course/198luk/low
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Low Intermediate English: Shopping & Customer Service.
Provides a framework for understanding the evolving customer experience landscape. It valuable resource for anyone who wants to stay ahead of the curve in customer service.
Save
Provides a roadmap for creating a customer-centric culture within your organization. It valuable resource for anyone who wants to improve their customer service performance.
Save
Provides a comprehensive overview of customer service best practices, including tips on how to handle difficult customers and resolve complaints. It valuable resource for anyone who wants to improve their customer service skills.
Provides a framework for measuring and improving customer loyalty. It valuable resource for anyone who wants to build a sustainable business.
Provides a framework for understanding how disruptive technologies can impact businesses. It valuable resource for anyone who wants to stay ahead of the curve in customer service.
Save
Provides a framework for developing and executing effective strategies. It valuable resource for anyone who wants to improve their decision-making skills.
Provides a framework for building and growing successful businesses. It valuable resource for anyone who wants to start their own business or improve their existing business.
Provides a framework for building and growing successful businesses. It valuable resource for anyone who wants to start their own business or improve their existing business.
Save
Provides a framework for acquiring customers for your business. It valuable resource for anyone who wants to start their own business or improve their existing business.
Provides advice on how to build and grow a successful business. It valuable resource for anyone who is interested in entrepreneurship.
Save
Memoir by the founder of NIKE. It valuable resource for anyone who is interested in entrepreneurship.
Narrative account of the fall of RJR Nabisco. It valuable resource for anyone who is interested in business history.
Provides practical tips and advice on how to deliver exceptional customer service. It valuable resource for anyone who wants to improve their customer satisfaction scores.
Save
Provides insights into how to create memorable and meaningful customer experiences. It valuable resource for anyone who wants to build a stronger relationship with their customers.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/198luk/low
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Effort
6 weeks of study, 2-4 hours/week
Via
Coursera
Institution
Voxy
Instructors
Rebecca Payne-Passmore
Dr. Katharine Nielson
Language
English
Transcripts
Español
Français
Português
Deutsch
Italiano
中文
العربية
한국어
日本語
हिंदी
Nederlands
Svenska
Pусский
Türkçe
Polski
Ελληνικά
українська мова
Bahasa Indonesia
ไทย
қазақша
This course belongs to a
collection
called
English Language Skills A2-B1 CEFR: Low-Intermediate. It's comprised of seven courses:
- Low Intermediate English: Help & Information
- Low Intermediate English: Meet & Greet
- Low Intermediate English: Planning & Organization
- Low Intermediate English: Shopping & Customer Service (viewing)
- Low Intermediate English: Technology
- Low Intermediate English: Calls & Messaging
- Low Intermediate English: Personal Growth & Well-Being
Good to know
Teaches you how to provide excellent customer service, across a range of communication channels
Taught by a professor who holds a Doctorate degree in Education
Provides a specific lesson on how to engage with customers in person
Uses the Voxy platform, which is an engaging and adaptive language learning platform
Provides you with the tools you need to describe how you shop, review products, and assist customers in English
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