Nützliches Feedback geben (Giving Helpful Feedback) from Coursera

Dieser Kurs vermittelt Ihnen die einfachen Prinzipien, mit denen Führungskräfte die Leistung ihrer Mitarbeiter verbessern und sie gleichzeitig motivieren. Von jetzt an müssen Sie Situationen, in denen Sie Ihren Mitarbeitern „unangenehme Nachrichten“ überbringen, nicht mehr meiden. Wir zeigen Ihnen sieben Methoden, mit deren Hilfe Ihre Mitarbeiter weder eine Abwehrhaltung einnehmen noch Angst bekommen. Als Führungskraft oder jemand, der gerne eine sein möchte, lernen Sie auch speziell, was Feedback ist und warum negatives Feedback schwerer wiegt als positives Feedback. Außerdem erfahren Sie, wie positives Feedback Eigenschaften wie Kreativität und Teamwork fördert.

Feedback zu geben, ist eine Fähigkeit, die sich im Laufe der Zeit entwickelt. Wir geben Ihnen einen Prozess an die Hand, mit dem Sie Ihre Fähigkeit, Feedback zu geben, verbessern und mit Zuversicht umsetzen können. Sie werden sehen, dass es für Ihre Beobachtungen und Ihr Gespür für Feedback eine wissenschaftliche Erklärung gibt. So zum Beispiel, dass es schwierig ist, nützliches Feedback zu geben, und dass Menschen nicht gerne Feedback erhalten usw.

Dies hilft Ihnen dabei zu lernen, diese Schwierigkeiten zu überwinden. Wir hoffen, dass Sie Spaß daran haben, eine bessere Führungskraft zu werden.

What's inside

Syllabus

Einführung: nützliches und positives Feedback geben

Das Ziel dieses Kurses ist es, Ihnen die Sicherheit zu geben, sowohl negatives als auch positives Feedback erfolgreich abzugeben und die Feedback erhaltende Person dabei nicht persönlich anzugreifen. Um Ihre Motivation zu steigern, zeigen wir Ihnen in der ersten Woche die spezifischen Vorteile der Beherrschung von Fähigkeiten zum Abgeben von Feedback auf. Außerdem geben wir Ihnen Beispiele von Personen, deren Karriere sich durch zum richtigen Zeitpunkt abgegebenes Feedback verändert hat. Wir sprechen außerdem über positives Feedback und Erwartungen. Diese stellen effektive Werkzeuge dar, die Personen dabei helfen, bei der Arbeit zu lernen. Sie können beides definieren und wissen, wie Sie die Leistung Ihrer Mitarbeiter verbessern. Sie lernen, wie positives Feedback in vielen Situationen vermittelt werden kann und wissen um den Effekt von positivem Feedback, der die Kreativität und Teamfähigkeit der Mitarbeiter steigert. Wir hoffen, dass Sie das neue Wissen sofort anwenden können.

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Read about what's good

what should give you pause

and possible dealbreakers

Develops essential feedback skills for improving employee performance and motivation in any professional setting

Offers a practical and actionable process for providing constructive feedback effectively

Empowers learners to overcome the challenges of giving and receiving feedback

Provides a scientific basis for understanding the complexities of feedback, making it more accessible and applicable

Designed to enhance leadership skills and promote a positive and productive work environment

Taught by instructors with extensive expertise in feedback theory and practice

Reviews summary

Giving helpful feedback for professionals

According to learners, this course, "Giving Helpful Feedback," offers valuable insights and practical strategies for improving communication skills, particularly for those in or aspiring to leadership roles. Students highlight the clear structure and the applicability of the techniques learned, finding them immediately useful in professional settings. While many find the content helpful for new managers seeking a solid foundation, some more experienced professionals suggest parts might be too basic.

Solid foundation for those new to feedback.

"As a new manager, this course provided an excellent starting point for understanding how to give effective feedback."

"If you're just starting out in a leadership role, this course gives you the confidence and tools you need."

"It's a great course for beginners who haven't had formal training in giving feedback before."

"Explains the basics of positive and negative feedback very clearly for someone unfamiliar with the concepts."

Well-organized modules, easy to follow.

"The course is very well-structured, breaking down the feedback process into manageable parts over the weeks."

"I appreciated how the material progressed logically from basics to more nuanced skills."

"The modules were easy to navigate, and each lesson built effectively on the last one."

"The syllabus outline really matches the content delivered, making it easy to follow along."

Content is highly relevant for work and leadership.

"This course is perfect for anyone in a management or leadership position looking to enhance their communication."

"As someone who gives feedback regularly, I found the focus on professional contexts extremely valuable."

"The examples and scenarios used were very relatable to workplace situations."

"Highly recommended for professionals wanting to improve team dynamics and individual performance through better feedback."

Provides immediately applicable tools and methods.

"I found the strategies for giving feedback to be incredibly practical; I can use these tips in my next team meeting."

"The course offers actionable steps that I could apply right away in my role as a team lead."

"This course gave me specific techniques to handle difficult feedback conversations more effectively."

"It's not just theory; the course provides concrete examples and methods that work in real situations."

May be basic for experienced leaders.

"For experienced leaders, some of the foundational concepts might be a review rather than new information."

"While helpful, I felt some parts could have gone deeper into complex feedback scenarios."

"If you've already had extensive training in leadership and communication, you might find parts of this course less challenging."

"The core principles are sound, but seasoned professionals might crave more advanced techniques."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Nützliches Feedback geben (Giving Helpful Feedback) with these activities:

Watch a tutorial on how to give feedback

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Watching a tutorial can help you to learn the basics of giving feedback.

Browse courses on Feedback

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Search for a tutorial on how to give feedback
Watch the tutorial
Take notes on the key points

Attend a workshop on how to give feedback

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Attending a workshop on how to give feedback can help you to learn from experts and to improve your skills.

Browse courses on Feedback

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Search for a workshop on how to give feedback
Register for the workshop
Attend the workshop

Read "Crucial Conversations: Tools for Talking When Stakes Are High"

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This book will help you understand the dynamics of difficult conversations and provide you with tools for having these conversations more effectively.

View Crucial Conversations: Tools for Talking When... on Amazon

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Read the book
Summarize the key points
Identify situations in your work life where you could use the tools from the book

Five other activities

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Practice giving feedback using the STAR method

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The STAR method is a structured way of giving feedback that can help you provide specific, timely, actionable, and relevant feedback.

Browse courses on Feedback

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Identify a situation where you gave feedback
Break down the feedback using the STAR method
Identify areas where you could improve your feedback

Practice giving and receiving feedback with a peer

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Practicing giving and receiving feedback with a peer can help you to improve your skills.

Browse courses on Feedback

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Find a peer who is willing to practice giving and receiving feedback
Set up a time to meet
Give each other feedback on a specific task

Create a feedback plan

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Creating a feedback plan can help you to be more consistent and effective in giving feedback.

Browse courses on Feedback

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Identify the purpose of the feedback
Determine the frequency of feedback
Identify the methods of feedback
Develop a process for giving feedback

Create a presentation on how to give feedback

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Creating a presentation on how to give feedback can help you to consolidate your learning and to share your knowledge with others.

Browse courses on Feedback

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Identify the key points of how to give feedback
Create a presentation outline
Develop the presentation
Practice the presentation

Contribute to an open-source project

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Contributing to an open-source project can help you to develop your skills in giving and receiving feedback.

Browse courses on Feedback

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Find an open-source project to contribute to
Read the project documentation
Identify an area where you can contribute
Make a contribution
Get feedback from the project community

Career center

Learners who complete Nützliches Feedback geben (Giving Helpful Feedback) will develop knowledge and skills that may be useful to these careers:

Teacher

Feedback is essential for student learning, and this course can help you develop the skills you need to give helpful and effective feedback to your students. You will learn how to provide feedback that is specific, timely, and actionable, and how to deliver feedback in a way that is both supportive and motivating. This course can also help you develop the communication and interpersonal skills that are essential for success as a Teacher.

See salaries and explore the career path for Teacher

Manager

Giving and receiving feedback is a key part of being a successful Manager. This course can help you develop the skills you need to give helpful and effective feedback, and to create a culture of feedback in your team. You will learn how to provide feedback that is specific, timely, and actionable, and how to deliver feedback in a way that is both supportive and motivating. This course can also help you develop the communication and interpersonal skills that are essential for success as a Manager.

See salaries and explore the career path for Manager

Organizational Development Consultant

Organizational Development Consultants help organizations improve their performance by providing feedback and support. This course can help you develop the skills you need to be an effective Organizational Development Consultant. You will learn how to diagnose organizational problems, and how to develop and implement solutions that can improve performance. This course can also help you develop the communication and interpersonal skills that are essential for success as an Organizational Development Consultant.

See salaries and explore the career path for Organizational Development Consultant

Performance Management Specialist

Performance Management Specialists help organizations improve the performance of their employees. This course can help you develop the skills you need to be an effective Performance Management Specialist. You will learn how to design and implement performance management systems, and how to provide feedback that is constructive and actionable. This course can also help you develop the communication and interpersonal skills that are essential for success as a Performance Management Specialist.

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Mentor

Mentors help people develop their careers and personal lives, and feedback is an essential part of this role. This course can help you develop the skills you need to be an effective Mentor. You will learn how to provide feedback to mentees, and how to create a supportive and encouraging environment for growth. This course can also help you develop the communication and interpersonal skills that are essential for success as a Mentor.

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Learning and Development Manager

Giving and receiving feedback is essential for professional growth and development, and this course can help you develop the skills you need to be an effective Learning and Development Manager. You will learn how to create a culture of feedback in your organization, and how to provide feedback that is constructive and actionable. This course can also help you develop the communication and interpersonal skills that are essential for success as a Learning and Development Manager.

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Counselor

Counselors help people overcome personal and professional challenges, and feedback is an essential part of this role. This course can help you develop the skills you need to be an effective Counselor. You will learn how to provide feedback to clients, and how to create a safe and supportive environment for growth. This course can also help you develop the communication and interpersonal skills that are essential for success as a Counselor.

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Coach

Coaches help people achieve their goals, and feedback is an essential part of this role. This course can help you develop the skills you need to be an effective Coach. You will learn how to provide feedback to clients, and how to create a supportive and motivating environment for growth. This course can also help you develop the communication and interpersonal skills that are essential for success as a Coach.

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Trainer

Trainers help people learn new skills and knowledge, and feedback is an essential part of the training process. This course can help you develop the skills you need to give helpful and effective feedback to your trainees. You will learn how to provide feedback that is specific, timely, and actionable, and how to deliver feedback in a way that is both supportive and motivating. This course can also help you develop the communication and interpersonal skills that are essential for success as a Trainer.

See salaries and explore the career path for Trainer

Educational Consultant

Educational Consultants help individuals and organizations improve their educational outcomes. This course can help you develop the skills you need to be an effective Educational Consultant. You will learn how to assess educational needs, and how to develop and implement solutions that can improve outcomes. This course can also help you develop the communication and interpersonal skills that are essential for success as an Educational Consultant.

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Human Resources Manager

Human Resources Managers are responsible for managing the human capital of an organization, and feedback is an essential part of this role. This course can help you develop the skills you need to be an effective Human Resources Manager. You will learn how to provide feedback to employees, and how to create a culture of feedback in your organization. This course can also help you develop the communication and interpersonal skills that are essential for success as a Human Resources Manager.

See salaries and explore the career path for Human Resources Manager

Employee Engagement Specialist

Employee Engagement Specialists help organizations improve the engagement of their employees, and feedback is an essential part of this role. This course can help you develop the skills you need to be an effective Employee Engagement Specialist. You will learn how to gather and interpret feedback from employees, and how to develop and implement strategies to improve engagement. This course can also help you develop the communication and interpersonal skills that are essential for success as an Employee Engagement Specialist.

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Organizational Psychologist

Organizational Psychologists help organizations improve their performance by understanding and addressing the psychological factors that influence employee behavior. Feedback is an essential part of this role, as it allows Organizational Psychologists to assess employee needs and develop interventions to improve performance. This course can help you develop the skills you need to be an effective Organizational Psychologist. You will learn how to provide feedback to employees, and how to create a culture of feedback in your organization. This course can also help you develop the communication and interpersonal skills that are essential for success as an Organizational Psychologist.

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Instructional Designer

Providing feedback is a key part of the instructional design process, and this course can help you develop the skills you need to give helpful and effective feedback. You will learn how to design feedback that is specific, timely, and actionable, and how to deliver feedback in a way that is both supportive and motivating. This course can also help you develop the communication and interpersonal skills that are essential for success as an Instructional Designer.

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Feedback Analyst

Giving helpful feedback is a skill that can be learned and developed, and this course can help you build a foundation for success as a Feedback Analyst. You will learn how to gather and interpret feedback, and how to provide feedback that is constructive and actionable. This course can also help you develop the communication and interpersonal skills that are essential for success in this role.

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