Aspectos conceptuales y operativos de la Telesalud from Coursera

En este curso se busca brindar las herramientas básicas para cualquier profesional de salud que desee ofrecer atención virtual por cualquier plataforma que le permita una videollamada. Cómo todo principiante esto representa un desafío al incorporar nuevas herramientas en la atención clínica del paciente. Pero lo más importante es dar el primer paso y descubrir las nuevas posibilidades que las tecnologías en comunicación pueden ofrecer.

Estar detrás de un monitor puede en un primer instante considerarse una barrera para acercarnos al paciente angustiado y para esto se han planteado una serie de recomendaciones para conducir entrevistas empáticas en entornos virtuales. A su vez también debemos reconocer que posiblemente la telemedicina irá incorporándose como una modalidad estándar de cuidado a los pacientes por lo que es necesario integrarlo a nuestra práctica de forma paulatina y con guía de expertos en el tema.

En este curso también se revisará que Asociaciones Médicas e Instituciones Educativas han girado su mirada a la necesidad de solventar las limitantes de la lejanía geográfica de poblaciones que se encuentran en localidades distantes para impulsar la equidad en atención a salud y puedan tener un acceso oportuno a los servicios de salud de alta calidad.

What's inside

Syllabus

Comunicación efectiva en entornos virtuales y a distancia

Trasladar un encuentro clínico con el paciente hacia un escenario virtual puede representar un reto para profesionales de la salud novatos o experimentados por igual, ya que mucho de los recursos que eran utilizados para hacer efectiva la comunicación como el tacto, la postura o los movimientos de las manos, son imposibles de trasladar a una interacción por tecnología. No obstante, esto no significa que todo está perdido, sino que debemos incorporar nuevos recursos para facilitar dinámicas que tengan al paciente en el centro.

Conducción de una entrevista empática

Un reto al conducir entrevistas en entornos virtuales es lograr que los pacientes puedan ver al profesional de la salud detrás de la pantalla. Esto se refiere a demostrar todos los atributos que hacen a este profesional único, el trato y cercanía que demuestra es lo que hace que regresen a esta consulta teniendo diferentes opciones para elegir. Trasladar los elementos como la empatía, que hacen de este encuentro clínico único es una tarea que requiere práctica para su planeación, pero sobre todo consciencia de las dinámicas y estrategias que pueden favorecerla o obstaculizarla.

Estrategias de educación para el apego a tratamiento médico

La pandemia ha condicionado totalmente nuestra práctica médica asistencial y la telemedicina ha adquirido un inusitado protagonismo, conviviendo en el momento actual con el modelo tradicional presencial. Este nuevo enfoque en la valoración de nuestros pacientes no puede competir con la entrevista clínica presencial y la exploración física de algunas especialidades médicas. Sin embargo, la telemedicina cada vez adquirirá mayor importancia, por lo que es necesario gestionar de manera adecuada su integración en nuestra práctica del día a día.

Modelos integrados de teleeducación y telesalud

Las universidades tradicionalmente forman a sus alumnos en un modelo de atención personal presencial. En la mayoría de las instituciones de salud se ofrecen servicios en los que el paciente acude a una cita que depende de la capacidad física de las instalaciones del hospital, clínica o centro de salud. En la actualidad, las instituciones educativas han girado su mirada a la necesidad de solventar las limitantes del espacio físico de manera que las personas que se encuentran en localidades distantes puedan tener acceso oportuno a servicios de salud de alta calidad.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines componentes para una atención sanitaria virtual

Instruye sobre formas de mejorar la comunicación no verbal

Incluye consejos para fortalecer las relaciones empáticas con el paciente

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Aspectos conceptuales y operativos de la Telesalud with these activities:

Práctica de Habilidades Básicas de Comunicación

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Refrescar las habilidades básicas de comunicación mejora la confianza y la eficacia en las interacciones con los pacientes.

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Practicar hablar con claridad y concisión.
Usar el lenguaje corporal y el tono de voz apropiados.
Escuchar activamente y hacer preguntas aclaratorias.
Practicar la resolución de conflictos.

Review communication skills for healthcare practice

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Prepares you for the course by ensuring you have a foundation in communication skills essential for healthcare practice.

Browse courses on Communication Skills

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Read a book or article on communication skills in healthcare.
Watch a video or presentation on healthcare communication.
Practice communication skills with a friend, family member, or colleague.

Visita al sitio web del curso

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Familiarízate con el formato y los recursos del curso.

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Ve a la página principal del curso
Explora los distintos módulos y lecciones
Accede a los materiales de apoyo

Two other activities

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Carpeta de Recursos

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Crear y organizar una carpeta de recursos ayuda a consolidar el conocimiento adquirido y proporciona un recurso de referencia valioso para futuras consultas.

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Crear una carpeta o usar una aplicación para recopilar materiales.
Organizar los materiales por tema o tipo.
Incluir notas, resúmenes y recursos adicionales.
Revisar y actualizar la carpeta regularmente.

Taller de Habilidades de Comunicación

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Participar en un taller de habilidades de comunicación mejora las habilidades de comunicación verbal y no verbal, lo que lleva a interacciones más efectivas con los pacientes.

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Asistir al taller y participar activamente en las actividades.
Practicar las técnicas y estrategias enseñadas en el taller.
Aplicar las habilidades aprendidas en interacciones con los pacientes.
Solicitar retroalimentación de colegas y pacientes para mejorar continuamente.

Career center

Learners who complete Aspectos conceptuales y operativos de la Telesalud will develop knowledge and skills that may be useful to these careers:

Telemedicine Physician

Telemedicine Physicians provide medical care to patients remotely using telecommunications technology. This course provides a strong foundation for individuals interested in this role, as it covers essential aspects of virtual patient care, including communication strategies, interview techniques, and strategies for fostering patient engagement and adherence to treatment plans.

See salaries and explore the career path for Telemedicine Physician

Virtual Health Coach

Virtual Health Coaches provide support and guidance to individuals seeking to improve their health and well-being. This course can be useful for individuals in this role as it provides strategies for effective communication and building rapport in virtual settings, which is essential for establishing a strong coach-client relationship.

See salaries and explore the career path for Virtual Health Coach

Health Literacy Specialist

Health Literacy Specialists work to improve the ability of individuals to understand and use health information. This course may be useful for individuals in this role as it provides strategies for effective communication and patient education in virtual environments, which is important for ensuring that patients have the knowledge and skills they need to manage their health.

See salaries and explore the career path for Health Literacy Specialist

Project Manager

Project Managers plan, execute and close projects to achieve specific goals and objectives. This course may be useful for individuals in this role as it provides an overview of emerging technologies in healthcare, including telemedicine and virtual health platforms, and strategies for managing projects related to the implementation and integration of these technologies.

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Medical Researcher

Medical Researchers conduct research to advance the understanding of diseases and develop new treatments. This course may be useful for individuals in this role as it provides an overview of emerging technologies in healthcare, including telemedicine and virtual health platforms, and strategies for designing and conducting research studies using these technologies.

See salaries and explore the career path for Medical Researcher

Health Informatics Specialist

Health Informatics Specialists design, implement and manage health information systems to improve healthcare delivery and patient outcomes. This course may be useful for individuals in this role as it provides an overview of emerging technologies in healthcare, including telemedicine and virtual health platforms, and strategies for integrating these technologies into healthcare systems.

See salaries and explore the career path for Health Informatics Specialist

Health Policy Analyst

Health Policy Analysts research, develop and evaluate health policies and programs. This course may be useful for individuals in this role as it provides an overview of the evolving healthcare landscape, including the increasing use of technology in healthcare delivery. The course also provides strategies for analyzing and evaluating health policies and programs, which is essential for ensuring that policies are effective and equitable.

See salaries and explore the career path for Health Policy Analyst

Physician Assistant

Physician Assistants practice medicine under the supervision of a physician and perform a variety of tasks, including diagnosing and treating illnesses, prescribing medications, and providing patient counseling. This course may be useful for individuals in this role as it provides strategies for conducting empathetic interviews in virtual environments, which is important for building strong patient relationships and ensuring continuity of care.

See salaries and explore the career path for Physician Assistant

Patient Care Coordinator

Patient Care Coordinators facilitate patient care by working closely with patients and their families to provide education and support, and by coordinating care plans with healthcare providers. This course may be useful for individuals in this role as it covers strategies for conducting empathetic interviews in virtual environments, which is important for building strong patient relationships and ensuring continuity of care.

See salaries and explore the career path for Patient Care Coordinator

Registered Nurse

Registered Nurses provide direct patient care in a variety of settings, including hospitals, clinics, and home health agencies. This course may be useful for individuals in this role as it provides strategies for conducting empathetic interviews in virtual environments, which is important for building strong patient relationships and ensuring continuity of care.

See salaries and explore the career path for Registered Nurse

Nurse Practitioner

Nurse Practitioners provide primary and specialized healthcare services to patients across the lifespan. This course may be useful for individuals in this role as it provides strategies for conducting empathetic interviews in virtual environments, which is important for building strong patient relationships and ensuring continuity of care.

See salaries and explore the career path for Nurse Practitioner

Medical Writer

Medical Writers create and edit medical content for a variety of audiences, including patients, healthcare professionals, and the public. This course may be useful for individuals in this role as it provides strategies for effective communication in virtual and distant environments, which is increasingly used for patient education and outreach.

See salaries and explore the career path for Medical Writer

Public Health Educator

Public Health Educators develop and implement educational programs and materials to promote health and prevent disease. This course may be useful for individuals in this role as it provides strategies for effective communication in virtual and distant environments, which is increasingly used for health education and outreach.

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Pharmacist

Pharmacists dispense and manage medications and provide patient counseling on medication use. This course may be useful for individuals in this role as it provides strategies for effective communication in virtual and distant environments, which is increasingly used for patient counseling and medication management.

See salaries and explore the career path for Pharmacist

Healthcare Communications Manager

Healthcare Communications Managers are responsible for planning, directing and overseeing strategic communications initiatives to enhance the organization's brand and reputation. This course may be useful for individuals in this role as it provides strategies for effective communication in virtual and distant environments, which is increasingly used for patient engagement and outreach.

See salaries and explore the career path for Healthcare Communications Manager

Aspectos conceptuales y operativos de la Telesalud

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