Competencias en Telesalud para el profesional de la salud from Coursera

Desde la aparición del nuevo coronavirus a finales del 2019, el virus se ha extendido a todos los rincones de la tierra. Los costos han sido altísimos porque los contagios han ido aumentando y la pérdida de vidas humanas, lo que forzó una nueva “normalidad” de cómo hacer la atención en salud. El reto de cuidar la salud de los pacientes y sus familias, y nuestras comunidades aledañas, es titánico. ¿Cómo ofrecer servicios de salud de calidad durante esta crisis?, ¿cómo hacerle para no descuidar la atención a pacientes con enfermedades crónicas mientras evitamos exponerlos a riesgos innecesarios?

Algunas de las soluciones más socorridas se han construido sobre la telesalud, estrategia que hemos de abordar en este curso. La telesalud se refiere a la estrategia integral de ofrecer atención a la salud, capacitación para profesionales de la salud en desarrollo, reuniones administrativas o mantenimiento de un expediente electrónico, y servicios proporcionados de educación al paciente por trabajadores sociales de forma remota.

Los objetivos del curso son los siguientes:

• Identificar estrategias para la comunicación efectiva con el paciente y su familia en entornos virtuales y a distancia.

• Discutir los principios que rigen el trabajo interdisciplinario para la atención de la salud de forma remota.

• Evaluar las tendencias de tecnología que habilitan la interacción remota con el paciente.

• Analizar la interrelación de la formación de recursos humanos de salud y la prestación de atención en el contexto de la telesalud.

What's inside

Syllabus

Tema 1. Habilidades blandas y competencias para comunicación en entornos virtuales y a distancia

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Se dirige a profesionales de la salud que brindan atención en diversos entornos, incluidos hospitales, clínicas y organizaciones sin fines de lucro

Proporciona capacitación en telemedicina, un conjunto integral de estrategias para brindar atención médica remota

Desarrolla habilidades de comunicación para interacciones efectivas con pacientes y sus familias en entornos virtuales

Enseña principios de trabajo interdisciplinario para la prestación de atención médica coordinada desde lejos

Analiza las tendencias tecnológicas que permiten la interacción remota con el paciente

Ofrece modelos de integración para capacitar recursos humanos en el contexto de la telemedicina

Reviews summary

Competencias clave en telesalud para profesionales

Según los estudiantes, este curso de Tecnológico de Monterrey es una excelente base para profesionales de la salud que buscan integrar la telesalud en su práctica. Los participantes valoran su enfoque en habilidades blandas para la comunicación virtual y la importancia del trabajo interdisciplinario. Se destaca la relevancia actual del contenido, especialmente en el contexto post-pandemia. Algunos sugieren que, si bien cubre la tecnología como facilitador, podrían explorarse más a fondo ejemplos prácticos de plataformas específicas o casos de uso avanzados. En general, es considerado muy útil y aplicable, proporcionando herramientas esenciales para la atención remota.

Adecuado para principiantes e intermedios, quizás básico para expertos.

"Para mí, que soy nueva en telesalud, fue perfecto. Todo muy claro y bien explicado."

"Si ya tienes experiencia en telesalud, algunas secciones pueden parecer un repaso. Más profundidad habría sido buena."

"El curso sienta bases sólidas. Ideal para quienes inician o buscan reforzar sus conocimientos."

Subraya la importancia del trabajo colaborativo en telesalud.

"Me gustó cómo se aborda la necesidad de trabajar en equipo con otras especialidades. Es clave para la telesalud efectiva."

"Comprendí mejor cómo coordinar la atención a distancia entre diferentes profesionales de la salud, algo que no había considerado a fondo antes."

"El módulo sobre colaboración es excelente, enfatiza la visión integral del paciente."

El material es relevante y responde a las necesidades actuales del sector.

"El curso es súper relevante, especialmente en la "nueva normalidad". Me ayudó a entender cómo aplicar la telesalud post-pandemia."

"La información es muy pertinente al panorama actual de la salud. Se siente muy al día y aplicable."

"Agradezco que el contenido esté tan alineado con los desafíos de hoy en día, muy aplicable a mi práctica."

Desarrolla competencias esenciales para la atención remota y comunicación.

"El curso me proporcionó herramientas muy útiles para mejorar mi comunicación con los pacientes a distancia. Siento que ahora estoy mucho más preparado."

"Realmente se enfocan en lo que necesitas saber para aplicar la telesalud de inmediato, desde la empatía hasta la tecnología."

"Aprendí estrategias efectivas para interactuar con pacientes y sus familias en un entorno virtual, lo cual es crucial hoy día."

Ofrece una visión general de la tecnología, pero podría profundizar.

"Aunque se habla de tecnología, me hubiera gustado ver más ejemplos prácticos de plataformas específicas o demos en vivo."

"Siento que el módulo de tecnología es un buen inicio, pero para usuarios más avanzados podría carecer de detalle técnico."

"La cobertura de herramientas tecnológicas es útil, pero esperaba ir más allá de los principios generales hacia la implementación real."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Competencias en Telesalud para el profesional de la salud with these activities:

Review communication skills

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Review active listening, empathy, and virtual communication techniques to enhance communication in virtual settings.

Browse courses on Communication

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Identify key communication skills
Practice active listening
Develop empathy and emotional intelligence
Enhance virtual communication skills

Explore virtual collaboration tools

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Become familiar with virtual collaboration tools and platforms to enhance team coordination and communication in remote healthcare settings.

Browse courses on Virtual Collaboration

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Identify essential virtual collaboration tools
Explore and evaluate different platforms
Practice using tools for effective collaboration

Create an infographic on telehealth benefits

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Design an infographic that visually presents the advantages and impact of telehealth in healthcare, raising awareness among patients and providers.

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Gather data and research telehealth benefits
Design the infographic using visual storytelling techniques
Share the infographic on social media or online platforms

Four other activities

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Engage in virtual study groups

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Collaborate with peers in virtual study groups to discuss course concepts, share insights, and enhance understanding.

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Identify potential group members
Set regular meeting times and agendas
Establish group norms and expectations
Facilitate constructive discussions and knowledge exchange

Attend virtual workshops on telehealth

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Participate in virtual workshops to gain insights into the latest advances in telehealth technology, best practices, and regulatory considerations.

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Identify relevant telehealth workshops
Register and prepare for participation
Attend and actively engage in workshops
Reflect on and apply learnings to practice

Contribute to a telehealth open-source project

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Engage in real-world telehealth projects by contributing to open-source initiatives, fostering collaboration and innovation in the field.

Browse courses on Telehealth

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Identify suitable telehealth open-source projects
Learn about the project and its goals
Contribute through code contributions, documentation, or outreach
Collaborate with the project community

Develop a virtual care plan for a chronic patient

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Apply knowledge of telehealth to create a comprehensive virtual care plan that addresses the needs of a chronic patient, fostering continuity of care.

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Gather patient information and assess needs
Develop a telehealth-based care plan
Implement the care plan using virtual tools
Monitor and evaluate patient progress remotely

Career center

Learners who complete Competencias en Telesalud para el profesional de la salud will develop knowledge and skills that may be useful to these careers:

Telehealth Coordinator

Telehealth Coordinators manage the day-to-day operations of a telehealth program. They work with patients, providers, and other staff to ensure that telehealth services are delivered smoothly and efficiently. This course in telehealth competencies for healthcare professionals may be useful for Telehealth Coordinators as it can help them develop the skills and knowledge needed to manage a telehealth program effectively. The course covers topics such as how to develop and implement a telehealth program, how to manage telehealth technology, and how to provide customer service to patients and providers.

See salaries and explore the career path for Telehealth Coordinator

Telehealth Physician

Telehealth Physicians provide medical care to patients via videoconferencing or other electronic means. They work with patients to assess their needs, diagnose their conditions, and prescribe treatment. This course in telehealth competencies for healthcare professionals may be useful for Telehealth Physicians as it can help them develop the skills and knowledge needed to provide effective and efficient telehealth care. The course covers topics such as how to conduct a telehealth visit, how to use telehealth technology, and how to manage patient care in a remote setting.

See salaries and explore the career path for Telehealth Physician

Telehealth Nurse

Telehealth Nurses provide nursing care to patients via videoconferencing or other electronic means. They work with patients to assess their needs, provide education and counseling, and monitor their progress. This course in telehealth competencies for healthcare professionals may be useful for Telehealth Nurses as it can help them develop the skills and knowledge needed to provide effective and efficient telehealth care. The course covers topics such as how to conduct a telehealth visit, how to use telehealth technology, and how to manage patient care in a remote setting.

See salaries and explore the career path for Telehealth Nurse

Physician Assistant

Physician Assistants (PAs) are healthcare professionals who work under the supervision of a physician. They provide a variety of medical services, including diagnosing and treating illnesses, prescribing medications, and performing minor surgeries. This course in telehealth competencies for healthcare professionals may be useful for PAs as they increasingly use telehealth to provide care to patients in remote or underserved areas. The course can help PAs develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Physician Assistant

Nurse Practitioner

Nurse Practitioners (NPs) are advanced practice registered nurses who provide primary and specialty care to patients. This course in telehealth competencies for healthcare professionals may be useful for NPs as they increasingly use telehealth to provide care to patients in remote or underserved areas. The course can help NPs develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Nurse Practitioner

Registered Nurse

Registered Nurses (RNs) provide and coordinate patient care, educate patients and the public about various health conditions, and provide support to the healthcare team. This course in telehealth competencies for healthcare professionals may be useful for RNs as they increasingly use telehealth to provide care to patients in remote or underserved areas. The course can help RNs develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Registered Nurse

Health Informatics Specialist

Health Informatics Specialists are responsible for managing and analyzing health data to improve patient care. This course in telehealth competencies for healthcare professionals may be useful for Health Informatics Specialists as they increasingly use telehealth to collect and analyze patient data. The course can help Health Informatics Specialists develop the skills and knowledge needed to use telehealth technology to collect, manage, and analyze patient data effectively and efficiently.

See salaries and explore the career path for Health Informatics Specialist

Clinical Nurse Specialist

Clinical Nurse Specialists (CNSs) are advanced practice registered nurses who provide direct patient care and work as part of a healthcare team. This course in telehealth competencies for healthcare professionals may be useful for CNSs as they increasingly use telehealth to provide care to patients in remote or underserved areas. The course can help CNSs develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Clinical Nurse Specialist

Rehabilitation Counselor

Rehabilitation Counselors help people with disabilities to achieve their full potential. They provide a variety of services, including counseling, job training, and support services. This course in telehealth competencies for healthcare professionals may be useful for Rehabilitation Counselors as they increasingly use telehealth to provide services to clients in remote or underserved areas. The course can help Rehabilitation Counselors develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate client care and how to collaborate with other professionals in a remote setting.

See salaries and explore the career path for Rehabilitation Counselor

Respiratory Therapist

Respiratory Therapists help people with breathing problems. They provide a variety of services, including administering oxygen therapy, performing chest physiotherapy, and teaching patients how to manage their breathing problems. This course in telehealth competencies for healthcare professionals may be useful for Respiratory Therapists as they increasingly use telehealth to provide services to patients in remote or underserved areas. The course can help Respiratory Therapists develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Respiratory Therapist

Social Worker

Social Workers help people cope with social and emotional problems. They provide a variety of services, including counseling, case management, and advocacy. This course in telehealth competencies for healthcare professionals may be useful for Social Workers as they increasingly use telehealth to provide services to clients in remote or underserved areas. The course can help Social Workers develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate client care and how to collaborate with other professionals in a remote setting.

See salaries and explore the career path for Social Worker

Speech-Language Pathologist

Speech-Language Pathologists help people with speech, language, and swallowing problems. They provide a variety of services, including evaluation, diagnosis, and treatment. This course in telehealth competencies for healthcare professionals may be useful for Speech-Language Pathologists as they increasingly use telehealth to provide services to clients in remote or underserved areas. The course can help Speech-Language Pathologists develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate client care and how to collaborate with other professionals in a remote setting.

See salaries and explore the career path for Speech-Language Pathologist

Physical Therapist

Physical Therapists help people who have been injured or disabled to regain their mobility and function. This course in telehealth competencies for healthcare professionals may be useful for Physical Therapists as they increasingly use telehealth to provide services to patients in remote or underserved areas. The course can help Physical Therapists develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Physical Therapist

Occupational Therapist

Occupational Therapists help people who have been injured or disabled to regain their independence and improve their quality of life. This course in telehealth competencies for healthcare professionals may be useful for Occupational Therapists as they increasingly use telehealth to provide services to patients in remote or underserved areas. The course can help Occupational Therapists develop the skills and knowledge needed to provide effective and efficient telehealth services, including how to use technology to facilitate patient care and how to collaborate with other healthcare professionals in a remote setting.

See salaries and explore the career path for Occupational Therapist

Medical Assistant

Medical Assistants perform a variety of administrative and clinical tasks in a healthcare setting. This course in telehealth competencies for healthcare professionals may be useful for Medical Assistants as they increasingly use telehealth to support healthcare providers. The course can help Medical Assistants develop the skills and knowledge needed to use telehealth technology to support healthcare providers effectively and efficiently, including how to use telehealth to schedule appointments, collect patient information, and provide basic medical care.

See salaries and explore the career path for Medical Assistant

Competencias en Telesalud para el profesional de la salud

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What's inside

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Competencias clave en telesalud para profesionales

Activities

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