Calidad en la atención clínica from Coursera

La calidad en la atención clínica surge ante la necesidad de reducir y prevenir los eventos adversos en la atención del paciente. Existen diferentes mecanismos para una adecuada planeación de los procesos de intervención y tratamiento los cuales posibilitan las oportunidades de mejora e innovación en los contextos clínicos de los diferentes niveles de atención.

Aunque tradicionalmente los servicios de salud no incluían los temas de satisfacción al cliente como parte de los indicadores, hoy en día el paciente debe convertirse en el centro de la atención y ser escuchado sobre las áreas de oportunidad de los procesos de intervención.

Es así como la atención interprofesional se vuelve relevante para ampliar el diálogo entre los miembros del equipo de salud y del paciente para lograr objetivos en común en donde todas las partes participen en la toma de decisiones, lo cual debe incluirse como parte de los objetivos educativos profesionales y a lo largo de la vida.

Los objetivos del curso 2 son los siguientes:

• Proporcionar herramientas de calidad para la mejora continua del proceso de atención centrado en el paciente.

• Reconocer la importancia de la atención interprofesional para la democratización de las voces que participan en el proceso clínico, incluyendo al paciente mismo.

• Establecer planes educativos para la formación interprofesional y la atención centrada en el paciente a lo largo de la vida.

What's inside

Syllabus

Calidad en el servicio

Actualmente, una práctica clínica exige asegurar que los procesos clínicos de diagnóstico y terapéutica estén basados en la mejor evidencia científica disponible y que sean aplicados de manera correcta y sin errores. Todos los hospitales trabajan en ambientes variables y es aquí donde la gestión estratégica de la calidad juega un papel prioritario para alcanzar estándares óptimos de calidad y seguridad, que permitan un óptimo desempeño para los hospitales tanto públicos y privados de nuestro país. Derivado de la gestión por procesos existen modelos de calidad institucional, algunos ampliamente implementados tanto por la industria no médica como por las instituciones de salud.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Provee herramientas de calidad para la mejora continua del proceso de atención centrado en el paciente

Reconoce la importancia de la atención interprofesional para la democratización de las voces que participan en el proceso clínico, incluyendo al paciente mismo

Establece planes educativos para la formación interprofesional y la atención centrada en el paciente a lo largo de la vida

Se enfoca en la calidad del servicio en el sector salud

Examina la importancia de la atención interprofesional en la mejora de la atención médica

Explora el desarrollo profesional continuo para los profesionales de la salud

Reviews summary

Calidad clínica: enfoque práctico y al paciente

Según los estudiantes, 'Calidad en la atención clínica' es un curso altamente pertinente y bien estructurado que equipa a los profesionales de la salud con herramientas prácticas para mejorar la atención. Los alumnos destacan el enfoque centrado en el paciente y la crucial importancia de la atención interprofesional, señalando que el curso es fácil de entender y aplicable en su práctica diaria. Muchos aprecian cómo resalta la necesidad del desarrollo profesional continuo en el sector salud. Aunque algunos mencionan que ofrece una sólida introducción, un sector menor de opiniones indica que podría profundizar más en temas avanzados.

Ideal para quienes se inician en calidad clínica.

"Como alguien nuevo en el tema, encontré que el curso sentó una base sólida para mí."

"Si bien es muy bueno, quizá me gustaría un poco más de profundidad en ciertos aspectos avanzados."

"Creo que es un excelente punto de partida para entender los fundamentos de la calidad en salud."

Subraya la necesidad de formación y actualización constante.

"Me hizo reflexionar sobre la importancia de no dejar de aprender en nuestra profesión."

"Entendí que el desarrollo continuo es vital para mantener la calidad en la práctica clínica."

"El curso me motiva a buscar más oportunidades de crecimiento profesional."

Temas presentados de forma clara y fácil de entender.

"La forma en que está organizado el material hace que los conceptos sean muy accesibles."

"Me pareció un curso muy claro y conciso, ideal para afianzar conocimientos."

"Las explicaciones son directas, sin rodeos, lo que facilita mucho el aprendizaje."

Fomenta el diálogo y colaboración entre profesionales de la salud.

"Aprendí la relevancia de la colaboración entre diferentes disciplinas para una mejor atención."

"Me ayudó a entender cómo mi rol se integra con el de otros profesionales en el cuidado."

"El enfoque interprofesional es clave hoy en día y el curso lo aborda excelentemente."

Destaca la importancia de la voz del paciente en la atención.

"Realmente cambia la perspectiva sobre cómo el paciente debe ser el centro de todo."

"La relevancia que se le da a la opinión del paciente es fundamental y bien abordada."

"Comprendí a fondo la necesidad de escuchar y empoderar al paciente en su proceso de salud."

Proporciona estrategias aplicables en entornos clínicos.

"Las herramientas que presenta son muy útiles y las puedo aplicar directamente en mi día a día."

"Aprendí estrategias que puedo implementar de inmediato para mejorar la calidad de la atención."

"El curso me dio una visión clara de cómo llevar la teoría a la práctica clínica."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Calidad en la atención clínica with these activities:

Revise research methods

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Knowing basic concepts in research methods will support your understanding of quality in healthcare delivery.

Browse courses on Research Methods

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Review guidelines for qualitative and quantitative research methods.
Practice summarizing research articles.

Revise concepts of quality management

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Reviewing the fundamentals of quality management will help you better understand its application in healthcare.

Browse courses on Quality Management

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Review notes and textbooks from previous courses on quality management.
Attend a workshop or webinar on quality management in healthcare.
Read journal articles and case studies on quality improvement initiatives in healthcare.

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Career center

Learners who complete Calidad en la atención clínica will develop knowledge and skills that may be useful to these careers:

Clinical Nurse Specialist

Clinical Nurse Specialists are advanced practice nurses who provide direct patient care and specialize in a particular area of nursing, such as critical care, oncology, or pediatrics. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Clinical Nurse Specialists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

See salaries and explore the career path for Clinical Nurse Specialist

Quality Improvement Consultant

Quality Improvement Consultants help healthcare organizations improve the quality of their care. This course may be useful in helping you build a foundation in quality improvement principles and methodologies, which are essential for success in this role. The course also covers topics such as patient satisfaction, interprofessional collaboration, and lifelong learning, all of which are important for Quality Improvement Consultants.

See salaries and explore the career path for Quality Improvement Consultant

Registered Nurse

Registered Nurses provide direct patient care in a variety of settings, such as hospitals, clinics, and long-term care facilities. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Registered Nurses. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

See salaries and explore the career path for Registered Nurse

Physician Assistant

Physician Assistants are healthcare professionals who work under the supervision of a physician to provide patient care. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Physician Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

See salaries and explore the career path for Physician Assistant

Nurse Practitioner

Nurse Practitioners are advanced practice nurses who provide direct patient care and specialize in a particular area of nursing, such as family practice, pediatrics, or geriatrics. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Nurse Practitioners. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

See salaries and explore the career path for Nurse Practitioner

Healthcare Administrator

Healthcare Administrators plan, direct, and coordinate healthcare delivery in a variety of settings, such as hospitals, clinics, and long-term care facilities. This course may be useful in helping you build a foundation in quality improvement, patient satisfaction, and interprofessional collaboration, all of which are important for Healthcare Administrators. The course also covers topics such as lifelong learning, which is also important for success in this role.

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Patient Safety Analyst

Patient Safety Analysts work to identify and mitigate risks to patient safety in healthcare settings. This course may be useful in helping you build a foundation in patient safety principles and practices. The course also covers topics such as quality improvement, interprofessional collaboration, and lifelong learning, all of which are important for Patient Safety Analysts.

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Medical Quality Manager

A Medical Quality Manager is responsible for planning, developing, and implementing quality improvement programs in healthcare organizations. This course may be useful in helping you build a foundation in quality improvement principles and methodologies, which are essential for success in this role. The course also covers topics such as patient satisfaction, interprofessional collaboration, and lifelong learning, all of which are important for Medical Quality Managers.

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Certified Nursing Assistant

Certified Nursing Assistants provide basic patient care under the supervision of a nurse or other healthcare professional. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Certified Nursing Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Medical Assistant

Medical Assistants perform a variety of administrative and clinical tasks in a healthcare setting. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Medical Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Health Information Technician

Health Information Technicians manage and maintain health information records. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Health Information Technicians. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Pharmacy Technician

Pharmacy Technicians assist pharmacists in dispensing medications and providing patient care. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Pharmacy Technicians. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Dental Hygienist

Dental Hygienists provide preventive and therapeutic dental care under the supervision of a dentist. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Dental Hygienists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Occupational Therapist

Occupational Therapists help people with physical, mental, or developmental disabilities to improve their ability to perform everyday activities. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Occupational Therapists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Physical Therapist

Physical Therapists help people with physical disabilities to improve their mobility, function, and quality of life. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Physical Therapists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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