Calidad en la atención clínica from Coursera

La calidad en la atención clínica surge ante la necesidad de reducir y prevenir los eventos adversos en la atención del paciente. Existen diferentes mecanismos para una adecuada planeación de los procesos de intervención y tratamiento los cuales posibilitan las oportunidades de mejora e innovación en los contextos clínicos de los diferentes niveles de atención.

Aunque tradicionalmente los servicios de salud no incluían los temas de satisfacción al cliente como parte de los indicadores, hoy en día el paciente debe convertirse en el centro de la atención y ser escuchado sobre las áreas de oportunidad de los procesos de intervención.

Es así como la atención interprofesional se vuelve relevante para ampliar el diálogo entre los miembros del equipo de salud y del paciente para lograr objetivos en común en donde todas las partes participen en la toma de decisiones, lo cual debe incluirse como parte de los objetivos educativos profesionales y a lo largo de la vida.

Los objetivos del curso 2 son los siguientes:

• Proporcionar herramientas de calidad para la mejora continua del proceso de atención centrado en el paciente.

• Reconocer la importancia de la atención interprofesional para la democratización de las voces que participan en el proceso clínico, incluyendo al paciente mismo.

• Establecer planes educativos para la formación interprofesional y la atención centrada en el paciente a lo largo de la vida.

What's inside

Syllabus

Calidad en el servicio

Actualmente, una práctica clínica exige asegurar que los procesos clínicos de diagnóstico y terapéutica estén basados en la mejor evidencia científica disponible y que sean aplicados de manera correcta y sin errores. Todos los hospitales trabajan en ambientes variables y es aquí donde la gestión estratégica de la calidad juega un papel prioritario para alcanzar estándares óptimos de calidad y seguridad, que permitan un óptimo desempeño para los hospitales tanto públicos y privados de nuestro país. Derivado de la gestión por procesos existen modelos de calidad institucional, algunos ampliamente implementados tanto por la industria no médica como por las instituciones de salud.

Importancia de la atención interprofesional

Una mejora en la atención médica que pueda ser frente a los retos mundiales requiere de una fuerza de trabajo que preste servicios de calidad y que responda a las necesidades locales en un entorno dinámico. Para ello es necesario potenciar las competencias de los profesionales de la salud en beneficio de los pacientes, sus familiares y las comunidades en todos los entornos de salud. Es decir, el primer paso es la formación de las personas que participan en la atención primaria a la salud desde una visión interprofesional para después pasar a la conformación de equipos de trabajo que colaboren y no sólo participen, en la atención integral de los pacientes.

Desarrollo Profesional Continuo

El Desarrollo Profesional Continuo constituye una de las etapas más importantes y largas dentro de la vida de los profesionales de la salud. Inicia en el momento que se culmina con el periodo de formación ya sea de pregrado o posgrado y es el que determina la vigencia de competencias que les permite una práctica profesional de calidad. Puede ser concebido como la base para el éxito profesional, es complejo, y requiere una actitud de vida.

Escenarios y Ambientes educativos

Los avances científicos-tecnológicos que han dominado las diversas esferas de la humanidad han generado un cambio dramático en los escenarios y ambientes educativos dentro de las Ciencias de la Salud. En los últimos 20 años la forma de aprender y enseñar medicina, ciencias de la salud y clínica es completamente diferente; lo que ha requerido de la adquisición de nuevas habilidades en el profesorado para lograr un aprendizaje significativo en los alumnos. Con la llegada de la pandemia por COVID 19, la realidad de la educación cambió por completo y ahora hay nuevos escenarios y ambientes que generan un proceso enseñanza aprendizaje aún más complejo.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provee herramientas de calidad para la mejora continua del proceso de atención centrado en el paciente

Reconoce la importancia de la atención interprofesional para la democratización de las voces que participan en el proceso clínico, incluyendo al paciente mismo

Establece planes educativos para la formación interprofesional y la atención centrada en el paciente a lo largo de la vida

Se enfoca en la calidad del servicio en el sector salud

Examina la importancia de la atención interprofesional en la mejora de la atención médica

Explora el desarrollo profesional continuo para los profesionales de la salud

Career center

Learners who complete Calidad en la atención clínica will develop knowledge and skills that may be useful to these careers:

Quality Improvement Consultant

Quality Improvement Consultants help healthcare organizations improve the quality of their care. This course may be useful in helping you build a foundation in quality improvement principles and methodologies, which are essential for success in this role. The course also covers topics such as patient satisfaction, interprofessional collaboration, and lifelong learning, all of which are important for Quality Improvement Consultants.

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Clinical Nurse Specialist

Clinical Nurse Specialists are advanced practice nurses who provide direct patient care and specialize in a particular area of nursing, such as critical care, oncology, or pediatrics. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Clinical Nurse Specialists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Patient Safety Analyst

Patient Safety Analysts work to identify and mitigate risks to patient safety in healthcare settings. This course may be useful in helping you build a foundation in patient safety principles and practices. The course also covers topics such as quality improvement, interprofessional collaboration, and lifelong learning, all of which are important for Patient Safety Analysts.

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Registered Nurse

Registered Nurses provide direct patient care in a variety of settings, such as hospitals, clinics, and long-term care facilities. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Registered Nurses. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Nurse Practitioner

Nurse Practitioners are advanced practice nurses who provide direct patient care and specialize in a particular area of nursing, such as family practice, pediatrics, or geriatrics. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Nurse Practitioners. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Healthcare Administrator

Healthcare Administrators plan, direct, and coordinate healthcare delivery in a variety of settings, such as hospitals, clinics, and long-term care facilities. This course may be useful in helping you build a foundation in quality improvement, patient satisfaction, and interprofessional collaboration, all of which are important for Healthcare Administrators. The course also covers topics such as lifelong learning, which is also important for success in this role.

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Physician Assistant

Physician Assistants are healthcare professionals who work under the supervision of a physician to provide patient care. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Physician Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Medical Assistant

Medical Assistants perform a variety of administrative and clinical tasks in a healthcare setting. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Medical Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Certified Nursing Assistant

Certified Nursing Assistants provide basic patient care under the supervision of a nurse or other healthcare professional. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Certified Nursing Assistants. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Medical Quality Manager

A Medical Quality Manager is responsible for planning, developing, and implementing quality improvement programs in healthcare organizations. This course may be useful in helping you build a foundation in quality improvement principles and methodologies, which are essential for success in this role. The course also covers topics such as patient satisfaction, interprofessional collaboration, and lifelong learning, all of which are important for Medical Quality Managers.

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Pharmacy Technician

Pharmacy Technicians assist pharmacists in dispensing medications and providing patient care. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Pharmacy Technicians. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Occupational Therapist

Occupational Therapists help people with physical, mental, or developmental disabilities to improve their ability to perform everyday activities. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Occupational Therapists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Dental Hygienist

Dental Hygienists provide preventive and therapeutic dental care under the supervision of a dentist. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Dental Hygienists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Health Information Technician

Health Information Technicians manage and maintain health information records. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Health Information Technicians. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Physical Therapist

Physical Therapists help people with physical disabilities to improve their mobility, function, and quality of life. This course may be useful in helping you build a foundation in quality improvement and interprofessional collaboration, both of which are important for Physical Therapists. The course also covers topics such as patient satisfaction and lifelong learning, which are also important for success in this role.

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Calidad en la atención clínica

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