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Rebecca Canino, Brian Hasselfeld, and Helen Hughes

Telemedicine has proven itself to be an important part of the future of healthcare. In this course, students will be introduced to the key components and considerations needed to design and implement a successful telemedicine program at both the practice and health system levels. The course emphasizes operational design principles and highlights a team based approach. Key content areas include clinical considerations, patient safety, technology needs, patient satisfaction, legal, government affairs, regulatory and compliance, and billing considerations.

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What's inside

Syllabus

A Primer on Telemedicine
Health System Strategy and Telemedicine Operations
Billing, Regulatory and Legal Considerations
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Explores clinical considerations, which are key for the implementation of telemedicine programs in practice and health system levels
Focuses on operational design principles, which help telemedicine programs run effectively and efficiently
Emphasizes technology needs and patient satisfaction, which are crucial factors for successful telemedicine programs

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Reviews summary

Comprehensive telehealth foundation for professionals

According to students, this course offers a comprehensive and essential overview of telehealth, proving particularly valuable for current and aspiring healthcare professionals. Learners consistently highlight the practical operational design principles and the crucial insights into billing, regulatory, and legal considerations as key strengths, enabling immediate application. While it serves as an excellent starting point for understanding the multifaceted telehealth landscape, some reviewers noted a desire for more hands-on examples and felt certain technology information could be more current. Overall, it's highly regarded for providing a solid foundation.
Instructors effectively convey complex information.
"The instructors were knowledgeable and presented complex topics clearly."
"The content is relevant and the instructors are experts."
"The material is well-organized and presented in a clear manner by the instructors."
Provides a broad and essential understanding of telehealth.
"This course provided an excellent, comprehensive overview of telehealth."
"A very good introductory course. It covers a broad range of topics from clinical aspects to legal frameworks."
"Solid foundational course. It truly lives up to its 'foundations' title. I gained a solid understanding of the landscape."
"I appreciated the strong understanding of the multidisciplinary nature of telehealth that I gained."
Offers crucial information on legal, billing, and operational aspects.
"I particularly appreciated the modules on billing and regulatory considerations, which are crucial for implementation."
"The operational design principles were very well explained, and I can immediately apply what I've learned to my practice."
"The module on 'Billing, Regulatory and Legal Considerations' to be particularly invaluable. This is critical information."
"This course provided a deep dive into the regulatory landscape, which is constantly evolving."
Some felt technology aspects could use an update.
"Some of the technology information felt a little dated."
"I felt there could have been more discussion on emerging technologies and AI in telehealth. A refresh would make it better."
Learners desired more practical implementation guidance.
"I was hoping for more practical, hands-on examples of implementing telehealth solutions. It's very theoretical in parts."
"I expected more practical guidance. The course felt too high-level and theoretical."
"I needed more 'how-to' and less 'what is'."
"While it covers many topics, it doesn't go deep enough for someone who needs to implement a system from scratch."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Foundations of Telehealth with these activities:
Review medical terminology
Reviewing medical terminology will help you better understand the language used in the course and in the field of telemedicine.
Browse courses on Medical Terminology
Show steps
  • Go through your old notes or textbooks.
  • Take practice quizzes or flashcards.
  • Attend a medical terminology workshop or webinar.
Develop a patient education handout
Creating patient education materials will help you think about how to communicate telemedicine concepts to patients and their families.
Browse courses on Patient Education
Show steps
  • Choose a topic related to telemedicine that you want to cover.
  • Research the topic and gather information from reliable sources.
  • Develop the content in a clear and concise manner, using language that is easy for patients to understand.
  • Design the handout using visually appealing elements and a logical flow of information.
Show all two activities

Career center

Learners who complete Foundations of Telehealth will develop knowledge and skills that may be useful to these careers:
Telehealth Nurse
Telehealth Nurses provide care to patients remotely using technology. They work with other healthcare professionals to ensure that patients receive the best possible care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Telemedicine Manager
Telemedicine Managers plan, develop, and implement telemedicine programs. They work with other healthcare professionals to ensure that patients have access to high-quality care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Telehealth Specialist
Telehealth Specialists provide technical support to healthcare professionals who use telemedicine. They also help patients to use telemedicine technology. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Informatics Analyst
Health Informatics Analysts review data to improve efficiency in the health care system. They often work as part of a team of analysts and use data integration tools to manage and organize information. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Information Manager
Health Information Managers use data to improve the quality and efficiency of health care. They oversee the collection, storage, and retrieval of patient data. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Informatics Specialist
Health Informatics Specialists collect, analyze, and interpret health care data. They use this data to improve the quality and efficiency of health care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Care Administrator
Health Care Administrators plan, direct, and coordinate health care services. They work with other healthcare professionals to ensure that patients receive the best possible care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Medical Records Technician
Medical Records Technicians manage and organize patient health information. They work with other healthcare professionals to ensure that patients have access to their medical records. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Care Consultant
Health Care Consultants advise health care organizations on how to improve their operations. They work with clients to identify areas for improvement and develop solutions. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Clinical Trials Manager
Clinical Trials Managers oversee the day-to-day operations of clinical trials. They work with researchers, sponsors, and regulators to ensure that trials are conducted safely and efficiently. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Health Policy Analyst
Health Policy Analysts research and analyze health care policy. They use their findings to inform decision-makers about the best ways to improve the health care system. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Physician
Physicians diagnose and treat patients. They work with other healthcare professionals to provide comprehensive care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Nurse
Nurses provide care to patients in a variety of settings. They work with other healthcare professionals to ensure that patients receive the best possible care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Pharmacist
Pharmacists dispense medication and provide information about medication to patients. They work with other healthcare professionals to ensure that patients receive the best possible care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.
Social Worker
Social Workers help patients cope with the challenges of illness and treatment. They work with other healthcare professionals to provide comprehensive care. In this course, you will learn about the key components needed to design and implement a successful telemedicine program at both the practice and health system levels.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Foundations of Telehealth.
Although published in 2010, this report from the National Research Council offers an in-depth analysis of the state of telemedicine at the time and identifies key challenges for the future.
While not directly applicable to this course, this book offers valuable insights into the use of telemedicine for mental health care, highlighting its benefits, challenges, and ethical considerations.
Provides a comprehensive overview of the quality and safety of telemedicine. It valuable resource for anyone interested in learning more about this important topic.
Provides a concise and accessible introduction to telemedicine. It valuable resource for anyone who is interested in learning more about this rapidly growing field.
Provides a practical guide to telehealth for healthcare providers. It covers a wide range of topics, from patient assessment to reimbursement.
Provides a comprehensive overview of telemedicine for rural health care providers. It covers a wide range of topics, from patient assessment to reimbursement.
Provides a concise overview of telemedicine for patients. It covers the basics of telemedicine, including its benefits, risks, and legal considerations.

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