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Angelo Paolillo
In this 1-hour long project-based course, you will learn how to design and structure a customer satisfaction survey, create it on Typeform and collect answers immediately.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/d8lnoq/create
What's inside
Syllabus
Project Overview
In this course, you will learn how to design and structure a customer satisfaction survey, create it on Typeform and collect answers immediately.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Demonstrates how to create a customer satisfaction survey on Typeform
Provides hands-on experience in designing customer satisfaction surveys
Suitable for learners looking to improve their customer satisfaction survey creation skills
Save this course
Save Create a Customer Satisfaction Survey with Typeform to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Create a Customer Satisfaction Survey with Typeform with these
activities:
Review Statistics Concepts
Show steps
Refreshes your knowledge of statistical concepts essential for understanding and analyzing survey data.
Browse courses on
Statistics
Show steps
-
Review core statistical concepts such as mean, median, and standard deviation.
-
Practice applying statistical methods to analyze data using online tools or exercises.
Organize and Review Course Materials
Show steps
Helps you stay organized and engaged with the course materials throughout the learning process.
Browse courses on
Note-Taking
Show steps
-
Organize notes, assignments, and other course materials into folders or binders.
-
Review the materials regularly to reinforce your understanding of the concepts covered.
Connect with Survey Experts
Show steps
Connecting with survey experts can provide you with valuable guidance and insights.
Show steps
-
Identify potential mentors in the field of survey design
-
Reach out to them via email or LinkedIn
-
Request a meeting or video call to discuss survey best practices
-
Build a relationship with your mentors
Nine other activities
Expand to see all activities and additional details
Show all 12 activities
Guided Tutorial: Creating Effective Online Surveys
Show steps
Offers a structured learning experience on the essential elements of online survey creation, helping you apply best practices.
Browse courses on
Online Surveys
Show steps
-
Enroll in a guided tutorial on online survey creation.
-
Follow the tutorial's step-by-step instructions.
-
Create a practice survey based on the tutorial's guidance.
Create Sample Questionnaires
Show steps
Creating sample questionnaires will help you understand the structure and components of effective surveys.
Browse courses on
Questionnaire Design
Show steps
-
Identify the purpose and objectives of your survey
-
Review different types of survey questions
-
Draft a list of questions that align with your objectives
-
Organize the questions in a logical flow
-
Test your questionnaire with a small group
Design and Create a Survey Template
Show steps
Helps you grasp the fundamentals of survey design and the tools used to create effective customer surveys.
Browse courses on
Survey Design
Show steps
-
Review survey design principles and best practices.
-
Identify the purpose and audience of your survey.
-
Draft a list of questions that will effectively gather the necessary feedback.
-
Create a survey template using Typeform.
Practice: Writing Clear and Engaging Survey Questions
Show steps
Provides an opportunity to refine your ability to craft survey questions that accurately capture customer feedback.
Browse courses on
Question Types
Show steps
-
Review different types of survey questions and their effectiveness.
-
Practice writing survey questions that are clear, concise, and unbiased.
-
Seek feedback on your survey questions from peers or instructors.
Peer Discussion: Survey Design and Implementation
Show steps
Encourages collaboration and exchange of ideas with peers, fostering a deeper understanding of survey design and implementation.
Show steps
-
Join a peer discussion group focused on survey design and implementation.
-
Share your survey design or implementation challenges with the group.
-
Receive feedback and insights from peers.
-
Incorporate peer feedback into your survey design or implementation approach.
Conduct a Customer Satisfaction Survey
Show steps
Conducting a customer satisfaction survey will provide you with valuable insights into customer feedback.
Browse courses on
Customer Satisfaction Surveys
Show steps
-
Define the target audience for your survey
-
Develop a survey questionnaire using Typeform
-
Distribute the survey to your target audience
-
Collect and analyze the survey responses
-
Generate a report summarizing the findings
Create and Share a Survey Report
Show steps
Challenges you to analyze survey results, draw insights, and present them in a clear and compelling report.
Browse courses on
Data Analysis
Show steps
-
Collect and analyze survey responses.
-
Identify key trends and insights from the data.
-
Create a visually appealing and informative survey report.
-
Share the survey report with stakeholders or target audience.
Contribute to Open-Source Survey Tools
Show steps
Provides an opportunity to engage with the open-source community and contribute to the development of survey tools.
Browse courses on
Software Development
Show steps
-
Identify open-source survey tools that align with your interests.
-
Review the documentation and contribution guidelines for the selected tools.
-
Make code contributions or provide feedback on existing features.
-
Attend virtual or in-person meetups or conferences related to open-source survey tools.
Contribute to Open Source Survey Projects
Show steps
Contributing to open source survey projects can enhance your understanding of survey development.
Show steps
-
Identify open source survey projects on platforms like GitHub
-
Review the project documentation and codebase
-
Identify areas where you can contribute
-
Submit pull requests with your contributions
-
Collaborate with other contributors
Review Statistics Concepts
Show steps
Refreshes your knowledge of statistical concepts essential for understanding and analyzing survey data.
Browse courses on
Statistics
Show steps
Show steps
Show steps
- Review core statistical concepts such as mean, median, and standard deviation.
- Practice applying statistical methods to analyze data using online tools or exercises.
Organize and Review Course Materials
Show steps
Helps you stay organized and engaged with the course materials throughout the learning process.
Browse courses on
Note-Taking
Show steps
Show steps
Show steps
- Organize notes, assignments, and other course materials into folders or binders.
- Review the materials regularly to reinforce your understanding of the concepts covered.
Connect with Survey Experts
Show steps
Connecting with survey experts can provide you with valuable guidance and insights.
Show steps
Show steps
Show steps
- Identify potential mentors in the field of survey design
- Reach out to them via email or LinkedIn
- Request a meeting or video call to discuss survey best practices
- Build a relationship with your mentors
Nine other activities
Expand to see all activities and additional details
Show all 12 activities
Guided Tutorial: Creating Effective Online Surveys
Show steps
Offers a structured learning experience on the essential elements of online survey creation, helping you apply best practices.
Browse courses on
Online Surveys
Show steps
Show steps
Show steps
- Enroll in a guided tutorial on online survey creation.
- Follow the tutorial's step-by-step instructions.
- Create a practice survey based on the tutorial's guidance.
Create Sample Questionnaires
Show steps
Creating sample questionnaires will help you understand the structure and components of effective surveys.
Browse courses on
Questionnaire Design
Show steps
Show steps
Show steps
- Identify the purpose and objectives of your survey
- Review different types of survey questions
- Draft a list of questions that align with your objectives
- Organize the questions in a logical flow
- Test your questionnaire with a small group
Design and Create a Survey Template
Show steps
Helps you grasp the fundamentals of survey design and the tools used to create effective customer surveys.
Browse courses on
Survey Design
Show steps
Show steps
Show steps
- Review survey design principles and best practices.
- Identify the purpose and audience of your survey.
- Draft a list of questions that will effectively gather the necessary feedback.
- Create a survey template using Typeform.
Practice: Writing Clear and Engaging Survey Questions
Show steps
Provides an opportunity to refine your ability to craft survey questions that accurately capture customer feedback.
Browse courses on
Question Types
Show steps
Show steps
Show steps
- Review different types of survey questions and their effectiveness.
- Practice writing survey questions that are clear, concise, and unbiased.
- Seek feedback on your survey questions from peers or instructors.
Peer Discussion: Survey Design and Implementation
Show steps
Encourages collaboration and exchange of ideas with peers, fostering a deeper understanding of survey design and implementation.
Show steps
Show steps
Show steps
- Join a peer discussion group focused on survey design and implementation.
- Share your survey design or implementation challenges with the group.
- Receive feedback and insights from peers.
- Incorporate peer feedback into your survey design or implementation approach.
Conduct a Customer Satisfaction Survey
Show steps
Conducting a customer satisfaction survey will provide you with valuable insights into customer feedback.
Browse courses on
Customer Satisfaction Surveys
Show steps
Show steps
Show steps
- Define the target audience for your survey
- Develop a survey questionnaire using Typeform
- Distribute the survey to your target audience
- Collect and analyze the survey responses
- Generate a report summarizing the findings
Create and Share a Survey Report
Show steps
Challenges you to analyze survey results, draw insights, and present them in a clear and compelling report.
Browse courses on
Data Analysis
Show steps
Show steps
Show steps
- Collect and analyze survey responses.
- Identify key trends and insights from the data.
- Create a visually appealing and informative survey report.
- Share the survey report with stakeholders or target audience.
Contribute to Open-Source Survey Tools
Show steps
Provides an opportunity to engage with the open-source community and contribute to the development of survey tools.
Browse courses on
Software Development
Show steps
Show steps
Show steps
- Identify open-source survey tools that align with your interests.
- Review the documentation and contribution guidelines for the selected tools.
- Make code contributions or provide feedback on existing features.
- Attend virtual or in-person meetups or conferences related to open-source survey tools.
Contribute to Open Source Survey Projects
Show steps
Contributing to open source survey projects can enhance your understanding of survey development.
Show steps
Show steps
Show steps
- Identify open source survey projects on platforms like GitHub
- Review the project documentation and codebase
- Identify areas where you can contribute
- Submit pull requests with your contributions
- Collaborate with other contributors
Career center
Learners who complete Create a Customer Satisfaction Survey with Typeform will develop knowledge and skills
that may be useful to these careers:
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns. They work closely with other departments to ensure that marketing campaigns are aligned with business goals. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Marketing Managers can gather valuable feedback that will help them better understand customer needs and develop marketing campaigns that will drive business growth.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and motivating sales teams. They develop sales strategies and work closely with customers to close deals. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Sales Managers can gather valuable feedback that will help them better understand customer needs and close more deals.
Business Analyst
Business Analyst
Business Analysts are responsible for analyzing business processes and identifying areas for improvement. They use data and research to develop solutions that will help businesses operate more efficiently and effectively. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Business Analysts can gather valuable feedback that will help them understand customer needs and develop solutions that will improve the customer experience.
Data Analyst
Data Analyst
Data Analysts are responsible for collecting, cleaning, and analyzing data. They use this information to identify trends and patterns and to develop insights that can help businesses make better decisions. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Data Analysts can gather valuable feedback that will help them better understand customer needs and develop insights that can drive business growth.
Technical Support Specialist
Technical Support Specialist
Technical Support Specialists are responsible for providing technical support to customers. They work closely with customers to resolve issues and to ensure that they are able to use products or services effectively. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Technical Support Specialists can gather valuable feedback that will help them better understand customer needs and improve the delivery of technical support.
Service Manager
Service Manager
Service Managers are responsible for overseeing the delivery of customer service. They work closely with customers to resolve issues and to ensure that they are satisfied with their experience. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Service Managers can gather valuable feedback that will help them better understand customer needs and improve the delivery of customer service.
Customer Advocate
Customer Advocate
Customer Advocates are responsible for representing the voice of the customer within an organization. They work closely with customers to understand their needs and to ensure that they are satisfied with their products or services. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Customer Advocates can gather valuable feedback that will help them better understand customer needs and ensure customer satisfaction.
Customer Education Manager
Customer Education Manager
Customer Education Managers are responsible for developing and delivering training programs for customers. They work closely with customers to ensure that they are able to use products or services effectively. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Customer Education Managers can gather valuable feedback that will help them better understand customer needs and develop training programs that will improve the customer experience.
Customer Success Manager
Customer Success Manager
Customer Success Managers are responsible for ensuring that customers are satisfied with their products or services. They work closely with customers to identify and resolve any issues and to provide support and training. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Customer Success Managers can gather valuable feedback that will help them identify areas for improvement and ensure customer satisfaction.
UX Researcher
UX Researcher
UX Researchers are responsible for conducting user research to understand user needs and to improve the user experience of products or services. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, UX Researchers can gather valuable feedback that will help them better understand user needs and improve the user experience.
Product Marketing Manager
Product Marketing Manager
Product Marketing Managers are responsible for developing and executing product marketing strategies. They work closely with product development teams to ensure that products are marketed effectively. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Product Marketing Managers can gather valuable feedback that will help them better understand customer needs and develop marketing strategies that will drive product adoption.
Product Manager
Product Manager
Product Managers are responsible for overseeing the development and launch of new products. They work closely with engineers, designers, and marketers to ensure that products meet the needs of customers. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Product Managers can gather valuable feedback that will help them improve the quality and marketability of their products.
User Experience (UX) Designer
User Experience (UX) Designer
User Experience (UX) Designers are responsible for creating user-friendly interfaces for websites and apps. They use research and data to understand user needs and then design interfaces that are easy to use and navigate. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, UX Designers can gather valuable feedback that will help them improve the user experience of their products.
Market Researcher
Market Researcher
Market Researchers are responsible for gathering and analyzing data about consumers. They use this information to help businesses understand their target market, develop new products and services, and improve marketing campaigns. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Market Researchers can gather valuable feedback that will help them better understand their target market and make informed decisions about product development and marketing strategies.
Customer Experience Analyst
Customer Experience Analyst
A Customer Experience Analyst is responsible for overseeing customer satisfaction. The primary goal of this role is to reduce customer churn by improving the overall experience. Using data and qualitative feedback, a Customer Experience Analyst can identify trends, patterns, and areas of improvement within a business or organization. This course, Create a Customer Satisfaction Survey with Typeform, may be useful for this role, as it teaches learners how to design and structure effective customer satisfaction surveys. By creating actionable surveys, Customer Experience Analysts can gather valuable feedback that will help them improve customer satisfaction and drive business growth.
For more career information including salaries, visit:
OpenCourser.com/course/d8lnoq/create
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Create a Customer Satisfaction Survey with Typeform.
Provides a comprehensive overview of customer satisfaction metrics and their importance in measuring and managing the customer experience. Serves as a valuable reference tool to supplement the course's coverage of customer satisfaction measurement.
Save
A comprehensive guide to customer success strategies. Provides valuable insights and real-world examples that complement the course's coverage of customer retention and satisfaction.
Save
A practical guide to building a customer-centric culture within an organization. Offers real-world examples and case studies that enhance the course's teachings on customer satisfaction.
Save
A comprehensive guide to designing products and services that customers love. Provides valuable insights and practical advice for creating exceptional customer experiences, which aligns with the course's focus on customer satisfaction.
An updated guide to the Net Promoter System (NPS), a customer loyalty metric. Provides valuable insights and case studies that complement the course's coverage of customer satisfaction measurement.
A classic work on the emerging experience economy. Provides valuable insights into the importance of creating memorable customer experiences, which aligns with the course's focus on customer satisfaction.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/d8lnoq/create
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Effort
1 hour
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Angelo Paolillo
Language
English
Good to know
Demonstrates how to create a customer satisfaction survey on Typeform
Provides hands-on experience in designing customer satisfaction surveys
Suitable for learners looking to improve their customer satisfaction survey creation skills
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