Understanding Confluence for users, managers and admins from Udemy

This Introduction to Confluence course is intended to be to get you up to speed on how to be more productive and effective in Confluence. With almost 5 hours of content, we'll focus on the three main types of users in Confluence. The modules in this course are broken up for each of these types, so no matter which one you are you'll be able to quickly access the things you need.

In the second module, we'll look at Confluence from an end user's perspective. What are the key things you'll need to know as someone who's just using Confluence at your company? That's what we'll look at in the second module.

When you're a team leader or manager using Confluence, there's some things you can do to help your team be more effective. So we'll look at some of these things in the third module.

Finally, as a Confluence administrator there's a lot of ways you can help your company by setting them up for success in Confluence. In the fourth module, we'll look at JIRA from an administrator's perspective.

Now even though this course is organized for different types of users, I wanted to make it so no matter what type of user you are you'll benefit from watching all of it if you wanted. For example, even if you're only using Confluence as an end user you can find it beneficial to understand how Confluence workflows and processes work so you can "speak the language" when you're asking your Confluence administrator for something.

What's inside

Learning objectives

Understand confluence's core features and how it works.
Use confluence more productively.

Benefit from confluence as a team leader or manager.
Set confluence up for your team or company as an administrator.

Understand confluence's core features and how it works.
Use confluence more productively.
Benefit from confluence as a team leader or manager.
Set confluence up for your team or company as an administrator.

Syllabus

Course Introduction

Course introduction

What is Confluence?

How to use this course successfully

Using Confluence

Section introduction

Confluence's interface overview

Customizing our account in Confluence

Understanding spaces

Creating and deleting a personal space

Controlling who can see our personal space

Overview of our space settings

Overview of our content tools

Creating a page

Setting a new home page

Editing an existing page

Drafts and unpublished versions

Finding page information

Creating hierarchies and reordering pages

Working with attachments

Importing Word documents as pages

Getting to pages quickly with stars

Using the watch page feature

Commenting tips and tricks

Task management in Confluence

Using blogs

Page restrictions

Exporting pages out of Confluence

Using the Confluence mobile app

Confluence for managers and team leads

Permissions for managers

Spaces configuration overview

Working with teams in Confluence

Collaborative editing

Sharing pages with our team

Confluence for administrators

User management overview

Working with groups

Controlling user permissions in Confluence

Creating a new space

Creating templates for our users

Moving and reordering pages

Working with Jira and Confluence together

Archiving and deleting

Exporting and space backups

In this section we'll cover some additional topics and features in Confluence

Using whiteboards in Confluence

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops the fundamentals and core competencies for end users, managers, and administrators

Provides a practical understanding of the tools and features available in Confluence

Teaches how Confluence can be used to support teamwork and improve communication

In-depth training on managing teams, permissions, and user groups

Requires extensive knowledge of the Confluence platform

Involves advanced configuration and customization techniques that may not be suitable for all users

Reviews summary

Informative but outdated visuals

Learners say that this course has good information but that its videos are outdated. They recommend that the course creator update them with the latest version of the software.

The written course content is useful.

"I think that the information is good, but the videos are of a different Confluence than what is in the cloud arena."

Videos are of an older version of Confluence, which differs from the current one.

"I think that the information is good, but the videos are of a different Confluence than what is in the cloud arena."

"I would think that you should update the videos with the newer look and feel."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Understanding Confluence for users, managers and admins with these activities:

Refresh your understanding of core Confluence concepts

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Reviewing key concepts and terms will help you build a stronger foundation for learning in this course.

Browse courses on Confluence

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Read through the course introduction and syllabus
Review the Confluence Help Center for a general overview of the platform
Watch a few introductory videos or tutorials on Confluence

Attend online webinars or meetups focused on Confluence

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Connect with other Confluence users and experts to share knowledge, ask questions, and learn about best practices.

Browse courses on Networking

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Search for upcoming webinars or meetups on Confluence
Register and attend the event
Participate in discussions and ask questions to learn from others

Experiment with Confluence's features in a sandbox environment

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Gain hands-on experience with Confluence's features and functionality in a safe and controlled environment.

Browse courses on Hands-on Practice

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Create a test space within Confluence
Experiment with creating and editing pages, adding attachments, and collaborating with others
Test out different features and settings to get a feel for the platform

Four other activities

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Show all seven activities

Create a study pack or reference guide for key Confluence concepts

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Compile and organize course materials, notes, and other resources to enhance your learning experience.

Browse courses on Knowledge Organization

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Gather and organize relevant course materials, such as lecture notes, presentations, and handouts
Create a study pack or reference guide that summarizes key concepts and terms
Use your study pack or reference guide to review and reinforce your learning

Follow guided tutorials to learn about advanced Confluence features

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Seek out and follow tutorials for further refining or developing skills in advanced Confluence features.

Browse courses on Advanced Techniques

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Search for tutorials on specific Confluence features that you want to learn more about
Follow the instructions and complete the exercises provided in the tutorials
Experiment with the features and techniques you learn in your Confluence sandbox

Create a knowledge base article or tutorial on a specific Confluence feature

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By creating your own content, you'll reinforce your understanding of a specific Confluence feature and share your knowledge with others.

Browse courses on Knowledge Base

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Choose a specific Confluence feature or topic that you want to focus on
Gather information and resources on the topic
Create a well-organized and informative article or tutorial
Publish your content on the Confluence wiki or share it with others

Mentor a new or junior Confluence user

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Share your knowledge and expertise with others to deepen your own understanding of Confluence while helping others grow.

Browse courses on Mentoring

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Identify a new or junior Confluence user who would benefit from your guidance
Offer your support and mentorship
Provide guidance and answer questions on Confluence features and best practices
Track your progress and provide feedback to the mentee

Career center

Learners who complete Understanding Confluence for users, managers and admins will develop knowledge and skills that may be useful to these careers:

Content Writer

A Content Writer is responsible for creating written content for websites, blogs, social media, and other marketing materials. They work with a team of editors, designers, and marketers to develop and implement content strategies that engage target audiences. This course provides a foundation in content creation and management, which is essential for success in this field.

See salaries and explore the career path for Content Writer

Social Media Manager

A Social Media Manager is responsible for the planning, development, and execution of social media campaigns. They work with a team to develop and implement strategies to reach target markets, increase brand awareness, and generate leads. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for social media marketers.

See salaries and explore the career path for Social Media Manager

Marketing Manager

A Marketing Manager is responsible for the planning, development, and execution of marketing campaigns. They work with a team to develop and implement strategies to reach target markets, increase brand awareness, and generate leads. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for marketers.

See salaries and explore the career path for Marketing Manager

Product Manager

A Product Manager is responsible for the planning, development, and launch of new products or features. They work with a team of engineers, designers, and marketers to ensure that products meet the needs of target markets. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for product managers.

See salaries and explore the career path for Product Manager

Web Designer

A Web Designer is responsible for the design and development of websites. They work with a team of developers and content writers to create websites that are visually appealing, user-friendly, and meet the needs of target markets. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for web designers.

See salaries and explore the career path for Web Designer

Customer Success Manager

A Customer Success Manager is responsible for ensuring that customers are satisfied with the products or services provided. They work with customers to resolve issues, provide support, and identify opportunities for growth. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for customer success managers.

See salaries and explore the career path for Customer Success Manager

Account Manager

An Account Manager is responsible for managing relationships with clients. They work with clients to understand their needs, develop solutions, and ensure that they are satisfied with the products or services provided. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for account managers.

See salaries and explore the career path for Account Manager

Sales Manager

A Sales Manager is responsible for the planning, development, and execution of sales strategies. They work with a team of sales representatives to reach sales targets, increase market share, and generate revenue. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for sales managers.

See salaries and explore the career path for Sales Manager

Project Manager

A Project Manager is responsible for the planning, execution, and completion of projects. They work with a team to develop project plans, track progress, and ensure that projects are completed on time and within budget. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for project managers.

See salaries and explore the career path for Project Manager

Business Analyst

A Business Analyst is responsible for analyzing business processes and identifying opportunities for improvement. They work with a team to develop and implement solutions that improve efficiency, reduce costs, and increase revenue. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for business analysts.

See salaries and explore the career path for Business Analyst

Data Analyst

A Data Analyst is responsible for collecting, analyzing, and interpreting data. They work with a team to develop and implement data-driven solutions that improve decision-making and increase revenue. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for data analysts.

See salaries and explore the career path for Data Analyst

Software Engineer

A Software Engineer is responsible for the design, development, and maintenance of software applications. They work with a team to develop and implement software solutions that meet the needs of users. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for software engineers.

See salaries and explore the career path for Software Engineer

IT Manager

An IT Manager is responsible for the planning, development, and implementation of IT systems. They work with a team to ensure that IT systems are reliable, efficient, and meet the needs of the organization. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for IT managers.

See salaries and explore the career path for IT Manager

Operations Manager

An Operations Manager is responsible for the planning, development, and implementation of operational processes. They work with a team to ensure that operations are efficient, effective, and meet the needs of the organization. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for operations managers.

See salaries and explore the career path for Operations Manager

Human Resources Manager

A Human Resources Manager is responsible for the planning, development, and implementation of human resources policies and procedures. They work with a team to ensure that human resources processes are compliant with laws and regulations, and that employees are treated fairly and equitably. This course may be useful for those who want to enter or advance in this field as it provides a foundation in content creation and management, which are essential skills for human resources managers.

See salaries and explore the career path for Human Resources Manager