Microsoft MS-700 Certification: Managing Teams from Udemy

What's inside

Learning objectives

Plan and configure a microsoft teams environment
Manage chat, calling, and meetings

Manage teams and app policies
Administer microsoft teams to your organization

Plan and configure a microsoft teams environment
Manage chat, calling, and meetings
Manage teams and app policies
Administer microsoft teams to your organization

Syllabus

Course Introduction MS-700: Managing Microsoft Teams

Links:

Details on the exam can be found here: https://docs.microsoft.com/en-us/learn/certifications/m365-teams-administrator-associate
Full Skills Measurement for the Examination for details: https://query.prod.cms.rt.microsoft.com/cms/api/am/binary/RE43VcF

Links from this module:

Start planning for your upgrade...

Project Goals
Understand Coexistence
Islands Mode
Skype for Business Only
Teams Only
Teams Only mode considerations

Overlapping Capabilities vs. Selected Capabilities:

https://docs.microsoft.com/en-us/MicrosoftTeams/upgrade-and-coexistence-of-skypeforbusiness-and-teams#summary-of-upgrade-methods

Plan and troubleshoot meeting migration:

Use Meeting Migration Service
Grant-CSTeamsUpgradePolicy
Managing MMS

Upgrade notifications and meeting app choices:

Notify all at once…
Notifying users

Configure co-existence modes and upgrade settings:

Can be set for all users in the org
Can be set for specific users

Links

Requirements

Network Planner

Example Scenario

Network Testing Companion

URLs and IPs

Call quality dashboard

Link to MS Docs Base Template types : https://docs.microsoft.com/en-us/microsoftteams/get-started-with-teams-templates#what-are-base-template-types

Checklist Link

Licensing Prerequisite Link

Permissions Link

Performing Access Reviews Link

Links:

Roles
PowerShell cmdlets available
Retention Policies
Retention Labels
Created in Security and Compliance Center
Using Sensitivity Labels in Teams
Some known issues
Can also apply labels to M365 Groups
Helpful to know the Information Protection Architecture
Requires E5 licensing and certain permissions
Know the prerequisites
Leverage some of the examples

Links:

Consider the required components
Can run in persistent or non-persistent modes
Performance Considerations
Easy to deploy to the VM
Use PowerShell to manage policies
Set-CSTeamsCallingPolicy
Set-CSTeamsMeetingPolicy
Deploy with M365 Apps
Can exclude Teams from new installations
Manage via GPO
Client Deployment Options
Windows 10 (desktop client) (32 or 64 bit)
Mac (pkg file)
Linux (.deb and .rpm packages)
Web Client
Mobile Clients
Manage phones and collaboration bars in Teams
Check list of certified IP phones and collaboration bars
Knowing how to check your Firmware is key too
Site readiness
Service readiness
Configuration and deployment

Links:

Interpret the reports
Knowing how to interpret that data
What is Call Analytics?
What is CQD?
Myriad of features for Teams and SfB Online
Know which roles to assign to access CQD
Has out-of-the-box or custom-built reporting
Install and setup the Power BI connector to use templates
Call Count Summary (main page)
PSTN Overview

Links:

Manage Messaging Policies
Myriad of settings to configure
What is External Access?
No simple task – You need to plan for it…
If using both SfB Online and Teams…
Refer to the common scenarios for more info
Channels are where it gets done!
Channel Moderators??? Why???
As easy as Creating or Editing a custom Teams policy
Use CsTeamsChannelsPolicy in PowerShell
Can also use Graph API to control private channel creation in Teams
Can also get a list of URLs or messages for private channels
Org-Wide Settings > Teams Settings
Email Integration
Verify external sharing in SPO
Control guest access for groups
Can be managed at the team site level
Org-Wide Settings > Teams Settings
Files

Links:

Manage Meeting Settings
Meeting Policies control features to meeting participants
Created in Teams Admin Center or PowerShell
General
Audio & Video
Content Sharing
Participants and Guests
Live Events require some network preparations
Know who can schedule/watch Live Events
Use policies to control who can hold live events
Setup distribution solution for live events
Setup Support URL
Setup that distribution provider
Can also use PowerShell
Set-CSTeamsMeetingBroadcastConfiguration
Manage entry/exit notifications
Email users if the audio configuration changes
Manage via PowerShell using
Set-CSDialInConferencingBridge cmdlet

Links:

Plan based on your needs!!!
Is using Microsoft: Consider Core Decisions
Ensure licensing, plans, and numbers are in place
Is using your own: Use and Learn Direct Routing
Ensure you have all required licensing
No one… Not without phone numbers…
Four ways to get phone numbers for your organization
Getting new user numbers via Admin Center
Getting new service numbers in the Admin Center
Transfer phone number to Teams (preview/early release)
Use request form for new numbers
More details around how many phone numbers you can get
Add, change, or remove emergency location
Add, change, or remove a place for emergency location
Assign or change emergency location for users
Assign or change the place for a user
Assign a phone number
Change a phone number
Remove a phone number
Group call pickup
Audio Conferencing Settings
See Send an email to a user with their Audio Conferencing information.
Reset a conference ID for a user.
Reset the Audio Conferencing PIN
Configure & route emergency calls
Supported Clients
Configure Network, Location, and Policies

Links:

Resource Accounts serve many needs
Can be assigned with a phone number or not
Created in Admin Center or PowerShell
New-CsOnlineApplicationInstance
Lots of customized options
Redirecting calls to Online users must have appropriate license
Can use PowerShell to create and manage call queues
Ability to Search for Users
Multiple languages supported
Some common scenarios
Can be managed via PowerShell
Troubleshooting breakdown
Many different settings to configure
Set-CSTeamsCallingPolicy
Create, Modify, or assign policies to users and groups
Many different options to configure
Use New-CsCallingLineIdentity
Monitor health info about the SBC, telephony service, etc.
Dive into detailed info for each SBC

Links:

First time? Consider some suggestions…
Creating teams…
Teams need an owner
Use channels to chat and collaborate
Create a Team from an existing O365 group
Education Tenants have different options too
Use Set-Team to set discoverability in PowerShell
Control which users can discover private teams
Org-wide team
Consider best practices for org-wide teams

Links:

Two main role types
Moderator capabilities
Easy to assign a user role
Know what permissions are needed…
Dynamic Groups function in AAD
Groups use Dynamic Membership Rules to manage membership
Can modify a static (existing) group membership in AAD
Membership can be changed via PowerShell
Be mindful on Team size limits
What are Access Reviews?
Created in Azure AD Identity Governance

Links:

Allow or Block specific apps by publisher
Create a custom app permission policy
Easily edit an existing policy
Assign a custom policy to users or group
Create a custom app setup policy
Easily edit an existing policy
Assign a custom policy to users or group

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Aims to equip learners with the skills to administer Microsoft Teams environments, which is increasingly relevant with the rise of remote work

Instructor is a Senior Technical Account Manager at Microsoft, which suggests the course will offer practical insights and real-world applications

Covers upgrading from Skype for Business to Microsoft Teams, which is a common migration scenario for many organizations

Includes planning and configuring network settings, governance, guest access, security, compliance, and endpoint deployment for Microsoft Teams

Recommends a Microsoft 365 subscription for hands-on experience, which may present a barrier to entry for some learners

Previous fundamental knowledge of Teams and other M365 services is recommended, suggesting that this course is not designed for absolute beginners

Reviews summary

Preparation for ms-700 certification exam

According to learners, this course serves as a strong foundation for passing the MS-700 exam. Students frequently praise the instructor, David Hood, for his clear explanations and knowledgeable presentation. The course content is described as comprehensive, covering the official Microsoft objectives well. Many find the demos and hands-on labs helpful for understanding practical applications. Some students mention the pace can be fast at times, potentially requiring pauses or rewatches, and a few feel that prior M365 knowledge is beneficial despite the description. Overall, it is considered a valuable resource for certification preparation and learning Teams administration for professionals.

Practical demonstrations enhance learning.

"The demos were crucial for seeing how things work in a real Teams environment."

"I appreciated the practical demonstrations; they helped solidify my understanding."

"The hands-on parts are really helpful for applying the concepts from the lectures."

"Seeing the actual configuration steps in the demos made a big difference for me."

Provides solid understanding for administration.

"This course gave me a solid understanding of managing Teams from an administrator's perspective."

"I feel much more confident in my ability to manage Teams settings after completing this."

"It's a great course for building foundational knowledge in Teams administration, whether for the exam or work."

"Provided a lot of useful information that I can use in my daily job administering Teams."

Course aligns well with MS-700 exam objectives.

"This course covers almost every single objective needed for the MS-700 exam."

"I found the course content directly relevant to the topics tested on the certification exam."

"It followed the Microsoft Skills Measured curriculum closely, which was exactly what I needed for exam prep."

"Everything I needed to know for the MS-700 exam was covered here."

David Hood is praised for clear, expert teaching.

"David Hood is an extremely knowledgeable and articulate instructor."

"The instructor explains concepts really well and makes the material easy to digest."

"I really enjoyed David's teaching style and felt he was very engaging throughout."

"Instructor was excellent, covering all the key topics in a logical flow."

Recommended prior M365 experience helps.

"While the course description mentions prior knowledge is recommended, I found it almost necessary for certain modules."

"If you're completely new to Microsoft 365 or Teams administration, this might be a tough starting point."

"Having some background in M365 administration concepts really helps you grasp the material faster."

"Coming in without any M365 background made some initial parts confusing."

Some sections move quickly for beginners.

"Sometimes the pace was a bit too fast, and I had to pause or rewatch segments."

"I felt like certain topics were rushed through, especially if you're new to M365 administration."

"The course moves along quite briskly; be prepared to hit the pause button frequently."

"It can be challenging to keep up with the information flow if you don't have prior admin experience."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Microsoft MS-700 Certification: Managing Teams with these activities:

Review Microsoft 365 Fundamentals

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Reinforce your understanding of core Microsoft 365 concepts. This will provide a solid foundation for managing Teams effectively.

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Review the core services offered in Microsoft 365.
Familiarize yourself with the different subscription plans.
Understand the basic security and compliance features.

Read 'Microsoft Teams for Dummies'

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Gain a broader understanding of Microsoft Teams features and functionalities. This book can supplement the course material and provide practical insights.

View Putting Knowledge to Work on Amazon

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Obtain a copy of 'Microsoft Teams for Dummies'.
Read the chapters relevant to the course syllabus.
Take notes on key concepts and features.

Configure Teams settings in a test environment

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Solidify your understanding of Teams administration by practicing configuration tasks. This hands-on experience will improve your ability to manage Teams environments.

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Set up a Microsoft 365 trial account.
Create a test Teams environment.
Configure various Teams settings based on the course modules.
Document the configuration process and any challenges encountered.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Help others in online forums

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Reinforce your understanding by helping others with their Teams-related questions. Teaching others is a great way to solidify your own knowledge.

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Find online forums or communities related to Microsoft Teams.
Regularly check the forums for questions from other users.
Provide helpful and accurate answers to the questions.

Create a Teams Administration Guide

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Deepen your understanding of Teams administration by creating a comprehensive guide. This will force you to synthesize the course material and present it in a clear and concise manner.

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Outline the key topics to be covered in the guide.
Research and gather information from the course materials and other resources.
Write clear and concise explanations of each topic.
Include screenshots and diagrams to illustrate key concepts.
Review and edit the guide for accuracy and clarity.

Design a Teams Governance Plan

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Apply your knowledge of Teams governance to create a practical plan. This will help you understand the complexities of managing a Teams environment in a real-world scenario.

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Define the scope and objectives of the governance plan.
Identify the key stakeholders and their roles.
Develop policies and procedures for managing Teams settings, access, and security.
Create a communication plan to inform users about the governance policies.
Document the governance plan and present it to stakeholders.

Reference 'Mastering Microsoft Teams'

Show steps

Expand your knowledge of advanced Teams administration techniques. This book offers a deeper dive into the platform's capabilities.

View Putting Knowledge to Work on Amazon

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Obtain a copy of 'Mastering Microsoft Teams'.
Focus on chapters covering advanced administration topics.
Experiment with the techniques described in the book in a test environment.

Career center

Learners who complete Microsoft MS-700 Certification: Managing Teams will develop knowledge and skills that may be useful to these careers:

Teams Administrator

A Teams Administrator is responsible for managing and maintaining an organization's Microsoft Teams environment. This individual ensures smooth communication and collaboration for all users within the organization. This course directly helps a Teams Administrator by providing comprehensive training on the specific skills and knowledge needed for the role, such as planning, configuring, and managing Teams environments, including chat, calls, meetings, and app policies. This course on managing Teams will help you to become skilled in all the areas a Teams Administrator needs to be proficient in. Specifically, this course provides deep dives into how to configure and manage every aspect of the platform.

See salaries and explore the career path for Teams Administrator

Telecommunications Specialist

A Telecommunications Specialist manages the communication technologies for an organization, including systems like Microsoft Teams. This course is a good fit, as it covers key aspects of telecommunications within Microsoft Teams, such as managing phone numbers and phone systems. This course also addresses meeting experiences, which is important in many modern organizations. The specialists will be better equipped to handle the day-to-day operations of the platform with the knowledge gained from this course.

See salaries and explore the career path for Telecommunications Specialist

Unified Communications Specialist

A Unified Communications Specialist oversees the implementation and management of various communication platforms, often including Microsoft Teams. This specialist works to create a seamless communication experience for employees. This course on managing Teams is a great fit because it covers how to configure and manage chat, calling, and meetings within Microsoft Teams, which are core components of unified communication systems. The course also discusses planning and deployment considerations for the Teams platform. With this course, a Unified Communications Specialist will gain a better understanding of the underlying mechanisms of the platform.

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Collaboration Specialist

A Collaboration Specialist focuses on improving how teams work together, often through the use of technology, with Microsoft Teams often being a central tool. This course will help a Collaboration Specialist understand how to effectively manage Microsoft Teams, including configuring features to optimize collaboration. The course is a good fit because it focuses on the administration of Teams, something the specialist needs to be fluent in. Topics covered in this course such as managing chat, meetings, and app policies will assist this person in their work.

See salaries and explore the career path for Collaboration Specialist

Digital Workplace Specialist

A Digital Workplace Specialist focuses on optimizing the technological tools that employees use to collaborate, and this often includes Microsoft Teams. This course will help a Digital Workplace Specialist understand how to effectively manage Teams. The course is appropriate for this role as it describes how to implement and manage all aspects of the Teams platform. Topics such as user management, and policy management, are all areas that the Digital Workplace Specialist must be mindful of. This course provides a relevant overview of the system.

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IT Support Specialist

An IT Support Specialist provides technical assistance to users, often including troubleshooting issues with Microsoft Teams. This role requires a broad understanding of various IT systems. This course on managing Teams may be useful since it offers insights into the inner workings of Microsoft Teams, including how to manage user access, phone systems, and app policies. This Specialist can use the knowledge to better assist users experiencing issues and quickly diagnose problems. Because the course directly parallels the management tasks within the day-to-day of an IT Support Specialist, this course may be a good fit.

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Technical Support Engineer

A Technical Support Engineer provides advanced technical support to customers and may handle complex issues with Microsoft Teams implementations. This course may be useful because it goes into detail about the technical workings of the platform. The topics within the course, such as how to manage the platform, will help the engineer pinpoint the root causes of issues. This will enable this person to formulate solutions more readily. Because of the technical nature of the topics covered, this course may help a Technical Support Engineer.

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System Administrator

A System Administrator is responsible for the maintenance and reliable operation of computer systems including servers and applications within an organization. This course may help a System Administrator as it includes modules on managing Teams environments, including user access, security, and compliance. These areas are all within the scope of a typical system administrator role. The course provides specific information relevant to the administration of the Teams platform, and it may help them better manage user experience. Because the course content aligns with a System Administrator's duties, it makes this course a potential fit.

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Network Administrator

A Network Administrator manages an organization's network infrastructure, which may include ensuring optimal performance for applications like Microsoft Teams. This course may be useful to a Network Administrator because it covers the network settings needed for optimal performance of Microsoft Teams. The course also discusses monitoring and analyzing service usage which is helpful in gaining visibility into network usage and its impact on Teams performance. These are important considerations for a Network Administrator who needs to ensure that network settings are optimized for communications applications like Teams. This course may provide specific insights that this role can utilize.

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Service Desk Analyst

A Service Desk Analyst provides technical support to users, and they will likely support Microsoft Teams as well as other technologies. This course can help a Service Desk Analyst because it describes many areas within the Microsoft Teams platform that may have support requests. This course provides the analyst with knowledge of the system so that they are better equipped to handle user requests. Though this role is more focused on day-to-day support, a high degree of understanding about the platform is useful for quicker resolutions.

See salaries and explore the career path for Service Desk Analyst

Help Desk Technician

A Help Desk Technician provides first-line technical support to users, addressing common issues with software and hardware. A Help Desk Technician will need to know the common areas of concern within Microsoft Teams. This course may assist a technician because it covers troubleshooting within Microsoft Teams. It also describes how to manage various components of a Teams environment including chat, calling, and meetings which can assist a technician in identifying the sources of common problems. They would be able to provide better user support with the knowledge in this course since many issues stem from misconfigurations or user errors.

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IT Project Manager

An IT Project Manager oversees the planning, execution, and delivery of IT projects, which might include deploying or upgrading Microsoft Teams. This course may help an IT Project Manager by providing a better understanding of the technical aspects of a Teams deployment. While the course does not delve into project management, the technical insights it provides, such as upgrade planning, network settings, and security measures, could be useful for better project planning and execution. The IT Project Manager must coordinate technical teams, and this course provides the PM the necessary background to do so effectively.

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Cloud Solutions Architect

A Cloud Solutions Architect designs and oversees the implementation of cloud-based solutions, and this might include the deployment of Microsoft Teams. This course may be useful since it offers a clear understanding of the Teams platform from a management and administration perspective. While the solutions architect is not involved in the day-to-day administration, an understanding of the capabilities of the platform is important. This course may help a Cloud Solutions Architect make more informed decisions when planning and deploying solutions that include Microsoft Teams. With the knowledge of this course, they can build better solutions.

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Software Trainer

A Software Trainer educates users on how to use software applications, such as Microsoft Teams. This course may help a Software Trainer understand the Microsoft Teams platform more deeply so that they can better address student questions. The course provides the knowledge to teach users how to properly use the platform because the course covers how to manage all of its features. The Software Trainer benefits from a deeper understanding of the platform, making this course a potentially good fit.

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IT Consultant

An IT Consultant provides expert advice on IT systems and strategies, and might assist organizations in deploying or optimizing their Microsoft Teams environment. This course may be useful for the IT Consultant because it provides a comprehensive overview of Microsoft Teams, including its management and administration. Though this role does not directly administer the platform, a better understanding of the capabilities of the software allows the consultant to provide more accurate recommendations. This course may be helpful for the consultant in this respect.

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Microsoft MS-700 Certification

Managing Teams

What's inside

Learning objectives

Syllabus

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Reviews summary

Preparation for ms-700 certification exam

Activities

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