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Service Design

Getting Started

This course will teach you how to determine your service design scope, successfully develop and implement ethnographic studies, while effectively managing all of your stakeholders.

Before kicking off a service design project, you'll want to plan around some key stages in order to increase your success. In this course, Service Design Getting Started, you’ll learn how to kick-off a successful service design project by defining a clear project scope, identifying the necessary resources, creating and implementing valuable ethnographic studies, and efficiently managing all stakeholders. First, you’ll explore how to define the project scope and identify the necessary resources. Next, you’ll discover how to develop successful mobile and video ethnographic studies. Finally, you’ll learn how to efficiently manage your stakeholders. When you’re finished with this course, you’ll have the skills and knowledge around getting started with service design needed to implement a highly impactful service design approach.

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What's inside

Syllabus

Course Overview

Defining the Service Design Project

Developing Ethnographic Studies

Managing Stakeholders

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops a solid foundation for understanding service design, which is vital for successful projects

Emphasizes the importance of defining project scope and identifying resources to enhance project success

Provides guidance on developing successful ethnographic studies, using mobile and video techniques

Covers stakeholder management, providing strategies for effective stakeholder engagement

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Service Design: Getting Started with these activities:

Read 'Service Design Thinking' by Marc Stickdorn and Jakob Schneider

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Gain a comprehensive understanding of service design principles and methodologies through this foundational text.

View This Is Service Design Doing: Applying Service... on Amazon

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Review the key concepts and frameworks presented in the book.
Identify examples of service design thinking in practice.

Review methods in Ethnographic Studies

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Ensure foundational knowledge of ethnographic studies techniques to facilitate course participation.

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Revisit key concepts and theories in ethnographic studies.
Practice conducting ethnographic interviews.
Analyze and interpret ethnographic data.

Conduct Mock Ethnographic Interviews

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Refine ethnographic research skills through mock interviews, improving data collection techniques.

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Develop interview questions based on research objectives.
Conduct mock interviews with colleagues or research participants.
Analyze and refine interview techniques.

Four other activities

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Explore Best Practices in Service Design Stakeholder Management

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Enhance understanding of stakeholder management techniques specific to service design, improving project effectiveness.

Browse courses on Stakeholder Management

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Review case studies of successful stakeholder engagement in service design projects.
Identify common challenges in managing stakeholders and develop strategies to address them.

Develop a Service Design Project Plan

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Apply course concepts to a practical project, solidifying understanding of service design scope and planning.

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Define the project goals and objectives.
Identify stakeholders and their involvement.
Develop a research plan for ethnographic studies.
Create a timeline and budget for the project.

Participate in a Service Design Case Study Discussion

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Engage in peer discussions to analyze and learn from real-world service design projects.

Browse courses on Case Studies

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Join a study group or online forum focused on service design case studies.
Share insights and perspectives on different case studies.

Contribute to Service Design Open-Source Projects

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Apply knowledge and gain practical experience by contributing to open-source service design projects.

Browse courses on Open Source

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Identify open-source service design projects that align with interests and goals.
Review project documentation and contribute to codebase.
Participate in project discussions and provide feedback.

Career center

Learners who complete Service Design: Getting Started will develop knowledge and skills that may be useful to these careers:

Service Designer

Service Design: Getting Started is a must-have for Service Designers, who need to know how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the customer experience.

See salaries and explore the career path for Service Designer

Project Manager

Service Design: Getting Started may be useful for Project Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that are successful.

See salaries and explore the career path for Project Manager

Business Analyst

Service Design: Getting Started may be useful for Business Analysts, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the business.

See salaries and explore the career path for Business Analyst

Product Manager

Service Design: Getting Started may be useful for Product Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the customer experience.

See salaries and explore the career path for Product Manager

Consultant

Service Design: Getting Started may be useful for Consultants, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that help your clients achieve their goals.

See salaries and explore the career path for Consultant

Market Research Analyst

Service Design: Getting Started may be useful for Market Research Analysts, who need to understand how to conduct ethnographic studies to gather data about consumer behavior. This course will teach you how to design and implement ethnographic studies, which can be used to gather insights about consumer needs and wants. This information can then be used to develop new products and services that meet the needs of the target market.

See salaries and explore the career path for Market Research Analyst

Entrepreneur

Service Design: Getting Started may be useful for Entrepreneurs, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that help you launch and grow your business.

See salaries and explore the career path for Entrepreneur

User Experience Designer

Service Design: Getting Started may be useful for User Experience Designers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the user experience.

See salaries and explore the career path for User Experience Designer

Program Manager

Service Design: Getting Started may be useful for Program Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that achieve their goals.

See salaries and explore the career path for Program Manager

Strategic Planner

Service Design: Getting Started may be useful for Strategic Planners, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that align with the organization's strategic goals.

See salaries and explore the career path for Strategic Planner

Design Researcher

Service Design: Getting Started may be useful for Design Researchers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that generate valuable insights.

See salaries and explore the career path for Design Researcher

Innovation Manager

Service Design: Getting Started may be useful for Innovation Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that lead to new and innovative services.

See salaries and explore the career path for Innovation Manager

Customer Experience Manager

Service Design: Getting Started may be useful for Customer Experience Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the customer experience.

See salaries and explore the career path for Customer Experience Manager

Marketing Manager

Service Design: Getting Started may be useful for Marketing Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the customer experience.

See salaries and explore the career path for Marketing Manager

Service Operations Manager

Service Design: Getting Started may be useful for Service Operations Managers, who need to understand how to design and implement service design projects. This course will teach you how to define the scope of a service design project, identify the necessary resources, and manage stakeholders. This knowledge will help you to create and implement service design projects that improve the efficiency and effectiveness of your service operations.

See salaries and explore the career path for Service Operations Manager

Reading list

We've selected 16 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Service Design: Getting Started.

This Is Service Design Doing

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Provides a comprehensive overview of the service design process, from identifying customer needs to developing and implementing service solutions. It is written by two leading experts in the field and is packed with practical advice and case studies.

Service Design

Getting Started

What's inside

Syllabus

Good to know

Save this course

Activities

Career center

Reading list

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