Emotional Intelligence at Work from FutureLearn

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings. It is suitable for those with a background in business, psychology or with relevant work experience and for those who wish to expand their existing knowledge of emotional intelligence. It is part of the MSc Business and Organisational Psychology, which is accredited by the Association for Business Psychology. Please note that the individuals detailed in the ‘Who will you learn with?’ section below, are current staff members and may be subject to change.

Topics Covered

The origins of emotional intelligence
The trait, ability and mixed models of emotional intelligence
How to measure emotional intelligence
Criticisms of emotional intelligence research
How emotional intelligence can be applied in organisational settings
Emotional intelligence interventions

Reviews summary

Practical emotional intelligence for workplace success

According to students, this course is a largely positive experience, offering a solid introduction to emotional intelligence specifically tailored for workplace settings. Many found the instructor's explanations clear and engaging, with practical strategies and real-world examples that were immediately applicable. While excellent for beginners looking for a strong foundation, some advanced learners felt the content could be basic in areas, desiring more in-depth coverage or advanced techniques beyond the foundational topics. The application exercises and discussions on measuring emotional intelligence were frequently highlighted as beneficial.

Effectively covers key models, origins, and measurement of EI.

"I appreciated the discussions on 'how to measure emotional intelligence' and the different models."

"The part about the 'trait, ability and mixed models' was clearly explained."

"It helped me identify my own emotional triggers and understand my colleagues better."

Serves as an excellent foundational course for newcomers to EI.

"A solid introduction to Emotional Intelligence for the workplace."

"Good course for beginners in EI. I learned a lot about the different models and origins."

"I found this course provided a comprehensive framework for understanding emotional intelligence."

The instructor's delivery and explanations are consistently praised.

"The instructor's explanations were clear, concise, and the case studies really brought the concepts to life."

"The videos were engaging and the instructor's delivery was excellent."

"The instructor was engaging and the pace was perfect."

Provides actionable strategies for immediate use in professional settings.

"I found the module on 'emotional self-regulation' particularly valuable, offering clear strategies that I could immediately apply in my team meetings."

"The sections on 'applying emotional intelligence in organizational settings' were spot on and immediately useful. A true gem for professional development."

"I learned how to use practical tools and strategies that I could apply immediately to my work."

May feel too basic for those with prior knowledge or seeking advanced topics.

"The content felt a bit basic at times, especially for someone who has already read a few books on the topic."

"I felt it lacked depth in certain areas, particularly when it came to 'emotional intelligence interventions'."

"If you are an advanced learner, this might feel a bit slow and basic. I wish there were more advanced practical scenarios."

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