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CareerCatalyst
Whether you are an aspiring or established leader, emotional intelligence is critical in the workplace. In this course, you'll learn about the core human emotions, how to effectively read and respond to emotional situations, and applying emotional reasoning in professional settings. Complete with interactive exercise, job aids, and other resources, this course will prepare you to navigate challenging emotional situations with confidence.
Register for this course and see more details by visiting:
OpenCourser.com/course/zs0g0c/emotional
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What's inside
Syllabus
Start Here
Perceiving emotions
Reasoning with emotions
Read more
Syllabus
Start Here
Perceiving emotions
Reasoning with emotions
Read more
Understanding emotions
Managing emotions
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Suitable for both aspiring and experienced leaders seeking to enhance their emotional intelligence in the professional context
Covers fundamental human emotions, their effective recognition, and strategic application in various professional scenarios
Incorporates interactive exercises and practical resources to enhance understanding and provide hands-on experience
Save this course
Save Emotional Intelligence to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Emotional Intelligence with these
activities:
Use an Emotional Intelligence Assessment Tool
Show steps
Provides valuable self-reflection and helps you identify areas for improvement, enabling you to develop a personalized plan for enhancing your emotional intelligence.
Browse courses on
Emotional Intelligence
Show steps
-
Choose a reputable emotional intelligence assessment tool.
-
Take the assessment and review your results carefully.
Review 'Emotional Intelligence 2.0' by Travis Bradberry
Show steps
Sets a foundation for understanding the core concepts of emotional intelligence, providing valuable insights that will enhance your ability to navigate workplace emotions effectively.
View
Leadership 2.0 (Superlead)
on Amazon
Show steps
-
Read the book attentively, highlighting key concepts and insights.
-
Summarize the main takeaways from each chapter in your own words.
Complete Coursera's 'Emotional Intelligence in the Workplace' Course
Show steps
Provides structured and guided learning through interactive exercises and job aids, reinforcing your understanding of emotional intelligence in a professional setting.
Browse courses on
Emotional Intelligence
Show steps
-
Enroll in the Coursera course and complete all modules.
-
Take detailed notes and engage in discussions to deepen your understanding.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Engage in Peer Discussions on Emotional Intelligence
Show steps
Fosters collaboration and diverse perspectives, allowing you to learn from the experiences and insights of others, broadening your understanding of emotional intelligence in different contexts.
Browse courses on
Emotional Intelligence
Show steps
-
Join or form a study group with classmates or colleagues.
-
Set regular meeting times to discuss course materials and share experiences.
Attend Industry Events Focused on Emotional Intelligence
Show steps
Provides an opportunity to connect with professionals in your field, learn about best practices, and gain valuable insights into the role of emotional intelligence in the workplace.
Browse courses on
Emotional Intelligence
Show steps
-
Research and identify industry events related to emotional intelligence.
-
Attend these events, actively participate in discussions, and network with attendees.
Create a Workplace Emotional Intelligence Guide
Show steps
Enhances your comprehension and retention by actively applying your knowledge to create a practical resource that can serve as a valuable reference in your workplace.
Browse courses on
Emotional Intelligence
Show steps
-
Identify the key principles and strategies of emotional intelligence relevant to the workplace.
-
Develop practical examples and case studies to illustrate these principles in action.
Implement an Emotional Intelligence Improvement Plan
Show steps
Provides a structured approach to enhancing your emotional intelligence by setting goals, tracking progress, and making adjustments based on feedback.
Browse courses on
Emotional Intelligence
Show steps
-
Identify specific areas where you want to improve your emotional intelligence.
-
Develop a plan outlining strategies and actions you will take to achieve your goals.
Mentor Others to Enhance Their Emotional Intelligence
Show steps
Strengthens your understanding by teaching and guiding others, reinforcing the core principles of emotional intelligence while simultaneously contributing to the growth of your mentees.
Browse courses on
Emotional Intelligence
Show steps
-
Identify opportunities to mentor colleagues, students, or individuals seeking to improve their emotional intelligence.
-
Provide guidance, support, and feedback to help them develop their skills.
Use an Emotional Intelligence Assessment Tool
Show steps
Provides valuable self-reflection and helps you identify areas for improvement, enabling you to develop a personalized plan for enhancing your emotional intelligence.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Choose a reputable emotional intelligence assessment tool.
- Take the assessment and review your results carefully.
Review 'Emotional Intelligence 2.0' by Travis Bradberry
Show steps
Sets a foundation for understanding the core concepts of emotional intelligence, providing valuable insights that will enhance your ability to navigate workplace emotions effectively.
View
Leadership 2.0 (Superlead)
on Amazon
Show steps
Show steps
Show steps
- Read the book attentively, highlighting key concepts and insights.
- Summarize the main takeaways from each chapter in your own words.
Complete Coursera's 'Emotional Intelligence in the Workplace' Course
Show steps
Provides structured and guided learning through interactive exercises and job aids, reinforcing your understanding of emotional intelligence in a professional setting.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Enroll in the Coursera course and complete all modules.
- Take detailed notes and engage in discussions to deepen your understanding.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Engage in Peer Discussions on Emotional Intelligence
Show steps
Fosters collaboration and diverse perspectives, allowing you to learn from the experiences and insights of others, broadening your understanding of emotional intelligence in different contexts.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Join or form a study group with classmates or colleagues.
- Set regular meeting times to discuss course materials and share experiences.
Attend Industry Events Focused on Emotional Intelligence
Show steps
Provides an opportunity to connect with professionals in your field, learn about best practices, and gain valuable insights into the role of emotional intelligence in the workplace.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Research and identify industry events related to emotional intelligence.
- Attend these events, actively participate in discussions, and network with attendees.
Create a Workplace Emotional Intelligence Guide
Show steps
Enhances your comprehension and retention by actively applying your knowledge to create a practical resource that can serve as a valuable reference in your workplace.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Identify the key principles and strategies of emotional intelligence relevant to the workplace.
- Develop practical examples and case studies to illustrate these principles in action.
Implement an Emotional Intelligence Improvement Plan
Show steps
Provides a structured approach to enhancing your emotional intelligence by setting goals, tracking progress, and making adjustments based on feedback.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Identify specific areas where you want to improve your emotional intelligence.
- Develop a plan outlining strategies and actions you will take to achieve your goals.
Mentor Others to Enhance Their Emotional Intelligence
Show steps
Strengthens your understanding by teaching and guiding others, reinforcing the core principles of emotional intelligence while simultaneously contributing to the growth of your mentees.
Browse courses on
Emotional Intelligence
Show steps
Show steps
Show steps
- Identify opportunities to mentor colleagues, students, or individuals seeking to improve their emotional intelligence.
- Provide guidance, support, and feedback to help them develop their skills.
Career center
Learners who complete Emotional Intelligence will develop knowledge and skills
that may be useful to these careers:
Human Resources Manager
Human Resources Manager
Human Resources Managers oversee all aspects of human resources for an organization. They recruit, hire, and train employees, as well as manage benefits, compensation, and performance evaluations. Emotional Intelligence can help candidates in this role better understand the needs of employees, resolve conflicts, and create a positive work environment.
Customer Service Manager
Customer Service Manager
Customer Service Managers oversee all aspects of customer service for an organization. They manage customer complaints, resolve issues, and ensure that customers have a positive experience. Emotional Intelligence can help candidates in this role better understand the needs of customers, resolve conflicts, and create a positive customer experience.
Project Manager
Project Manager
Project Managers plan, execute, and close projects. They work with stakeholders to define project scope, develop timelines, and manage budgets. Emotional Intelligence can help candidates in this role build strong relationships with stakeholders, manage conflict, and motivate teams.
Management Consultant
Management Consultant
Management Consultants help organizations improve their performance. They analyze business processes, identify problems, and develop and implement solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, build strong relationships, and manage complex projects.
Sales Manager
Sales Manager
Sales Managers oversee sales teams and work with clients to ensure the best products and services are offered to the client. They negotiate contracts and resolve complaints. Emotional Intelligence can help candidates in this role build strong relationships with clients, better understand their needs, and manage difficult conversations.
Marketing Manager
Marketing Manager
Marketing Managers develop and execute marketing campaigns to promote products and services. They oversee budgets, manage teams, and collect and analyze data to determine the effectiveness of marketing efforts. Emotional Intelligence can help candidates in this role better understand their target audience, create more effective campaigns, and manage team dynamics.
Business Analyst
Business Analyst
Business Analysts analyze business processes and identify opportunities for improvement. They work with stakeholders to develop and implement solutions. Emotional Intelligence can help candidates in this role better understand the needs of stakeholders, communicate complex information, and manage relationships with stakeholders.
Data Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to identify trends and patterns. They work with stakeholders to develop and implement data-driven solutions. Emotional Intelligence can help candidates in this role better understand the needs of stakeholders, communicate complex data, and manage relationships with stakeholders.
Financial Analyst
Financial Analyst
Financial Analysts analyze financial data to make recommendations on investments and financial decisions. They work with clients to develop financial plans and manage investments. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex financial information, and manage relationships with clients.
Operations Manager
Operations Manager
Operations Managers oversee the day-to-day operations of an organization. They ensure that all departments are running smoothly and efficiently. Emotional Intelligence can help candidates in this role better understand the needs of employees and customers, resolve conflicts, and create a positive work environment.
Network Administrator
Network Administrator
Network Administrators design, implement, and maintain computer networks. They work with clients to understand their needs and develop network solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex technical information, and manage relationships with clients.
Systems Administrator
Systems Administrator
Systems Administrators design, implement, and maintain computer systems. They work with clients to understand their needs and develop system solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex technical information, and manage relationships with clients.
Software Engineer
Software Engineer
Software Engineers design, develop, and test software applications. They work with clients to understand their needs and develop software solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex technical information, and manage relationships with clients.
Database Administrator
Database Administrator
Database Administrators design, implement, and maintain databases. They work with clients to understand their needs and develop database solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex technical information, and manage relationships with clients.
Web Developer
Web Developer
Web Developers design, develop, and maintain websites and web applications. They work with clients to understand their needs and develop web solutions. Emotional Intelligence can help candidates in this role better understand the needs of clients, communicate complex technical information, and manage relationships with clients.
For more career information including salaries, visit:
OpenCourser.com/course/zs0g0c/emotional
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Emotional Intelligence.
Save
Provides a practical guide to understanding and managing emotions, with a focus on developing emotional literacy and building healthy relationships.
Explores the role of emotional intelligence in leadership, decision-making, and career advancement, offering practical strategies for enhancing emotional capabilities.
Save
Introduces the concept of emotional agility, which involves the ability to navigate emotions and adapt to changing circumstances, providing tools for building resilience and thriving in challenging environments.
A classic self-help book that offers principles for personal and professional effectiveness, including the importance of emotional self-awareness and interpersonal communication.
Save
Examines the power of vulnerability and its role in building meaningful connections, fostering empathy, and developing emotional resilience, which are essential aspects of emotional intelligence.
A groundbreaking work that popularized the concept of emotional intelligence, exploring its significance in various areas of life, including relationships, leadership, and personal well-being.
Explores the relationship between happiness and success, emphasizing the role of positive emotions in enhancing productivity, creativity, and resilience, which are important aspects of emotional intelligence.
A concise and accessible guide to emotional intelligence, providing a quick overview of its core concepts and practical tips for developing emotional skills.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/zs0g0c/emotional
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Effort
5 weeks of study, 2 hours/week
Level
Introductory
Via
Coursera
Institution
Arizona State University
Instructor
CareerCatalyst
Language
English
Good to know
Suitable for both aspiring and experienced leaders seeking to enhance their emotional intelligence in the professional context
Covers fundamental human emotions, their effective recognition, and strategic application in various professional scenarios
Incorporates interactive exercises and practical resources to enhance understanding and provide hands-on experience
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