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The Emotional Side of Product Management

Nicole Castillo

Did you know that higher levels of emotional intelligence are more positively correlated to success than high IQ? This course will teach you to understand emotional intelligence and how to improve those areas with some basic tactics.

Managing stakeholders and empathizing with your customers is key to the product management discipline, but to truly master these you need to leverage the basics of EQ or Emotional Intelligence. In this course, The Emotional Side of Product Management, you’ll learn to what Emotional Intelligence is and why it’s critical to product management. First, you’ll explore the four core components of Emotional Intelligence. Next, you’ll discover how to apply it to the product management discipline. Finally, you’ll learn some techniques in each of the core areas to help you improve your Emotional Intelligence. When you’re finished with this course, you’ll have the skills and knowledge of Emotional Intelligence needed to successfully navigate the emotional side of product management.

This course is no longer available. Find something similar by browsing:

Emotional Intelligence Customer Empathy Stakeholder Management Leadership Communication

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Teaches Emotional Intelligence and how it relates to your success in product management

Introduces learners to four core components of Emotional Intelligence and how to use them for product management

Offers techniques for developing each of the core Emotional Intelligence areas in a way that positively influences your product management capabilities

Emphasizes the importance of Emotional Intelligence in stakeholder management and customer empathy, which are important aspects of product management

Suitable for those who want to improve their Emotional Intelligence and leadership skills in the product management domain

Provides a foundational understanding of Emotional Intelligence for beginners in the field or who need a refresher

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Reviews summary

Emotional intelligence for product managers

According to learners, this course is a largely positive exploration into an often-overlooked aspect of the product management discipline: Emotional Intelligence (EQ). Students praise its ability to fill a critical gap in traditional PM training, which often focuses solely on hard skills. Many found the content highly practical and immediately applicable, providing valuable techniques for self-awareness, empathy, and stakeholder management. The instructor's insights are often described as profound and engaging. While it's considered excellent for new or aspiring product managers, some seasoned professionals noted that the course can feel introductory and high-level, desiring more advanced case studies or deeper dives into specific PM-related emotional challenges.

Offers a strong foundation for new product managers.

"As a new product manager, this course was exactly what I needed."

"It's great for beginners, but might feel a bit introductory for seasoned professionals."

"This is a good introduction to emotional intelligence for PMs. It's well-organized and the concepts are presented clearly."

Provides immediately applicable techniques and insights.

"...the practical exercises really helped me understand how to apply these concepts daily."

"I immediately started applying the techniques for self-awareness and empathy in my team meetings, and I'm already seeing positive changes. This isn't just theory; it's extremely practical."

"I learned how to use practical tools and strategies that I could apply immediately to my work."

Addresses critical emotional intelligence for PMs.

"This course truly fills a void. Most PM training is all about hard skills. This one focuses on the essential soft skills..."

"It fills a critical gap, as I've always focused on technical and strategic aspects, but never truly appreciated the depth of emotional intelligence."

"This course highlighted aspects of the role I hadn't even considered. The emphasis on managing personal emotions and understanding team dynamics was eye-opening."

Some content felt general rather than PM-specific.

"While it touches on product management, it doesn't go deep enough into the unique emotional challenges PMs face."

"At times, it felt like a general EQ course with PM examples bolted on. More real-world product management scenarios would have been beneficial."

"I felt some parts were too generic and not tailored enough to the PM role specifically. The examples were a bit limited."

May feel basic for experienced product managers.

"I found this course a bit basic. Much of the content felt like common sense... Not for experienced PMs."

"I wished there were more advanced case studies or deeper dives into specific conflict resolution techniques. It might feel a bit introductory for seasoned professionals."

"The course felt a bit high-level for me... I was hoping for more actionable frameworks directly tied to product strategy, rather than general EQ concepts."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in The Emotional Side of Product Management with these activities:

Read Goleman's Emotional Intelligence

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Read one of the most influential books on emotional intelligence to gain a deep understanding of the topic.

View Emotional Intelligence on Amazon

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Purchase or borrow a copy of the book.
Read the book and take notes on the key points.
Apply what you learn to your own life.

Getting Started with EQ for Product Managers

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Help you understand the basics of EQ and how it applies to product management.

Browse courses on Emotional Intelligence

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Watch videos on emotional intelligence

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Learn from experts in the field of emotional intelligence by watching videos and tutorials.

Browse courses on Emotional Intelligence

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Search for videos on emotional intelligence topics.
Watch the videos and take notes on the key points.
Apply what you learn to your own life.

Five other activities

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Build an emotional intelligence toolkit

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Create a toolkit that will help you practice and develop your emotional intelligence skills throughout the course.

Browse courses on Emotional Intelligence

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Identify the different components of emotional intelligence.
Create a plan for practicing each component.
Track your progress and make adjustments as needed.

Create an emotional intelligence journal

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Use a journal to reflect on your emotional experiences and identify areas for improvement.

Browse courses on Emotional Intelligence

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Write about your emotions and experiences.
Identify patterns in your emotional responses.
Set goals for improving your emotional intelligence.

Practice empathy exercises

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Engage in exercises that help you to understand and share the feelings of others.

Browse courses on Emotional Intelligence

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Put yourself in someone else's shoes and try to see the world from their perspective.
Listen to others without interrupting and try to understand their point of view.
Ask questions to clarify your understanding of others' feelings.

Participate in a peer support group

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Connect with other students who are also learning about emotional intelligence.

Browse courses on Emotional Intelligence

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Find a peer support group or online forum.
Share your experiences and learn from others.
Give and receive support to other members of the group.

Develop an emotional intelligence action plan

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Create an action plan for developing your emotional intelligence skills.

Browse courses on Emotional Intelligence

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Identify your strengths and weaknesses in emotional intelligence.
Set goals for improving your emotional intelligence.
Develop a plan for achieving your goals.
Implement your plan and track your progress.

Career center

Learners who complete The Emotional Side of Product Management will develop knowledge and skills that may be useful to these careers:

Product Manager

Product Managers are responsible for managing the development and launch of new products and services. They must be able to manage stakeholders, including customers, engineers, and marketing teams. This course is designed specifically for Product Managers who want to improve their skills in managing stakeholders and empathizing with customers.

See salaries and explore the career path for Product Manager

Event Planner

Event Planners are responsible for planning and executing events, such as conferences, weddings, and parties. They must be able to manage stakeholders, including clients, vendors, and attendees. This course may be useful for Event Planners who want to improve their skills in managing stakeholders and empathizing with customers.

See salaries and explore the career path for Event Planner

User Experience Designer

User Experience Designers design the user interface and user experience for software applications and websites. They must be able to understand the needs of users and create designs that are both user-friendly and efficient. This course may be useful for User Experience Designers who want to improve their skills in managing stakeholders and empathizing with customers and users.

See salaries and explore the career path for User Experience Designer

Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns to promote products and services. They must be able to manage stakeholders, including customers, clients, and partners. This course may be useful for Marketing Managers who want to improve their skills in managing stakeholders and empathizing with customers.

See salaries and explore the career path for Marketing Manager

Project Manager

Project Managers are responsible for planning, organizing, and executing projects. They must be able to manage stakeholders, including team members, clients, and stakeholders. This course may be useful for Project Managers who want to improve their skills in managing stakeholders and empathizing with clients and team members.

See salaries and explore the career path for Project Manager

Public relations manager

Public Relations Managers are responsible for managing the public relations function of an organization. They must be able to manage stakeholders, including the media, customers, and employees. This course may be useful for Public Relations Managers who want to improve their skills in managing stakeholders and empathizing with customers and the media.

See salaries and explore the career path for Public relations manager

Human Resources Manager

Human Resources Managers are responsible for managing the human resources function of an organization. They oversee employee relations, recruitment, and training and development. This course may be useful for Human Resources Managers who want to improve their skills in managing stakeholders and empathizing with employees.

See salaries and explore the career path for Human Resources Manager

Nonprofit Manager

Nonprofit Managers are responsible for managing the operations of nonprofit organizations. They must be able to manage stakeholders, including donors, volunteers, and clients. This course may be useful for Nonprofit Managers who want to improve their skills in managing stakeholders and empathizing with clients and donors.

See salaries and explore the career path for Nonprofit Manager

Operations Manager

Operations Managers are responsible for planning, organizing, and directing the operations of an organization. They must be able to manage stakeholders, including employees, customers, and suppliers. This course may be useful for Operations Managers who want to improve their skills in managing stakeholders and empathizing with customers and employees.

See salaries and explore the career path for Operations Manager

Sales Manager

Sales Managers are responsible for managing sales teams and developing sales strategies. They must be able to manage stakeholders, including customers, clients, and partners. This course may be useful for Sales Managers who want to improve their skills in managing stakeholders and empathizing with customers and clients.

See salaries and explore the career path for Sales Manager

Web Developer

Web Developers design, develop, and maintain websites. They must be able to work with stakeholders, including customers, product managers, and other developers. This course may be useful for Web Developers who want to improve their skills in managing stakeholders and empathizing with customers and clients.

See salaries and explore the career path for Web Developer

Software Engineer

Software Engineers design, develop, and test software applications. They must be able to work with stakeholders, including customers, product managers, and other engineers. This course may be useful for Software Engineers who want to improve their skills in managing stakeholders and empathizing with customers and other engineers.

See salaries and explore the career path for Software Engineer

Technical Writer

Technical Writers create documentation for software, hardware, and other technical products. They must be able to communicate complex technical information to a variety of audiences. This course may be useful for Technical Writers who want to improve their skills in managing stakeholders and empathizing with customers and readers.

See salaries and explore the career path for Technical Writer

Financial Analyst

Financial Analysts provide financial advice to individuals and businesses. They analyze financial data and make recommendations on investments and financial planning. This course may be useful for Financial Analysts who want to improve their skills in managing stakeholders and empathizing with clients.

See salaries and explore the career path for Financial Analyst

Customer Service Representative

Customer Service Representatives are responsible for providing excellent customer service to customers who have questions, concerns, or need assistance. They may work in a variety of industries, including retail, healthcare, and technology. This course may be useful for Customer Service Representatives who want to improve their skills in managing stakeholders and empathizing with customers.

See salaries and explore the career path for Customer Service Representative

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in The Emotional Side of Product Management.

The Student EQ Edge Facilitator Set

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Is designed for those who want to apply EQ in business contexts. The authors provide extensive research and case studies to explain the practical ways Emotional Intelligence is used in business.

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The Emotional Side of Product Management

What's inside

Syllabus

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Save this course

Reviews summary

Emotional intelligence for product managers

Activities

Career center

Reading list

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