The Emotional Side of Product Management from Pluralsight

Did you know that higher levels of emotional intelligence are more positively correlated to success than high IQ? This course will teach you to understand emotional intelligence and how to improve those areas with some basic tactics.

Managing stakeholders and empathizing with your customers is key to the product management discipline, but to truly master these you need to leverage the basics of EQ or Emotional Intelligence. In this course, The Emotional Side of Product Management, you’ll learn to what Emotional Intelligence is and why it’s critical to product management. First, you’ll explore the four core components of Emotional Intelligence. Next, you’ll discover how to apply it to the product management discipline. Finally, you’ll learn some techniques in each of the core areas to help you improve your Emotional Intelligence. When you’re finished with this course, you’ll have the skills and knowledge of Emotional Intelligence needed to successfully navigate the emotional side of product management.

What's inside

Syllabus

The Emotional Side of Product Management

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches Emotional Intelligence and how it relates to your success in product management

Introduces learners to four core components of Emotional Intelligence and how to use them for product management

Offers techniques for developing each of the core Emotional Intelligence areas in a way that positively influences your product management capabilities

Emphasizes the importance of Emotional Intelligence in stakeholder management and customer empathy, which are important aspects of product management

Suitable for those who want to improve their Emotional Intelligence and leadership skills in the product management domain

Provides a foundational understanding of Emotional Intelligence for beginners in the field or who need a refresher

Career center

Learners who complete The Emotional Side of Product Management will develop knowledge and skills that may be useful to these careers:

Product Manager

Product Managers are responsible for managing the development and launch of new products and services. They must be able to manage stakeholders, including customers, engineers, and marketing teams. This course is designed specifically for Product Managers who want to improve their skills in managing stakeholders and empathizing with customers.

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Event Planner

Event Planners are responsible for planning and executing events, such as conferences, weddings, and parties. They must be able to manage stakeholders, including clients, vendors, and attendees. This course may be useful for Event Planners who want to improve their skills in managing stakeholders and empathizing with customers.

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User Experience Designer

User Experience Designers design the user interface and user experience for software applications and websites. They must be able to understand the needs of users and create designs that are both user-friendly and efficient. This course may be useful for User Experience Designers who want to improve their skills in managing stakeholders and empathizing with customers and users.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns to promote products and services. They must be able to manage stakeholders, including customers, clients, and partners. This course may be useful for Marketing Managers who want to improve their skills in managing stakeholders and empathizing with customers.

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Project Manager

Project Managers are responsible for planning, organizing, and executing projects. They must be able to manage stakeholders, including team members, clients, and stakeholders. This course may be useful for Project Managers who want to improve their skills in managing stakeholders and empathizing with clients and team members.

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Human Resources Manager

Human Resources Managers are responsible for managing the human resources function of an organization. They oversee employee relations, recruitment, and training and development. This course may be useful for Human Resources Managers who want to improve their skills in managing stakeholders and empathizing with employees.

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Sales Manager

Sales Managers are responsible for managing sales teams and developing sales strategies. They must be able to manage stakeholders, including customers, clients, and partners. This course may be useful for Sales Managers who want to improve their skills in managing stakeholders and empathizing with customers and clients.

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Operations Manager

Operations Managers are responsible for planning, organizing, and directing the operations of an organization. They must be able to manage stakeholders, including employees, customers, and suppliers. This course may be useful for Operations Managers who want to improve their skills in managing stakeholders and empathizing with customers and employees.

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Public relations manager

Public Relations Managers are responsible for managing the public relations function of an organization. They must be able to manage stakeholders, including the media, customers, and employees. This course may be useful for Public Relations Managers who want to improve their skills in managing stakeholders and empathizing with customers and the media.

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Nonprofit Manager

Nonprofit Managers are responsible for managing the operations of nonprofit organizations. They must be able to manage stakeholders, including donors, volunteers, and clients. This course may be useful for Nonprofit Managers who want to improve their skills in managing stakeholders and empathizing with clients and donors.

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Software Engineer

Software Engineers design, develop, and test software applications. They must be able to work with stakeholders, including customers, product managers, and other engineers. This course may be useful for Software Engineers who want to improve their skills in managing stakeholders and empathizing with customers and other engineers.

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Web Developer

Web Developers design, develop, and maintain websites. They must be able to work with stakeholders, including customers, product managers, and other developers. This course may be useful for Web Developers who want to improve their skills in managing stakeholders and empathizing with customers and clients.

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Technical Writer

Technical Writers create documentation for software, hardware, and other technical products. They must be able to communicate complex technical information to a variety of audiences. This course may be useful for Technical Writers who want to improve their skills in managing stakeholders and empathizing with customers and readers.

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Customer Service Representative

Customer Service Representatives are responsible for providing excellent customer service to customers who have questions, concerns, or need assistance. They may work in a variety of industries, including retail, healthcare, and technology. This course may be useful for Customer Service Representatives who want to improve their skills in managing stakeholders and empathizing with customers.

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Financial Analyst

Financial Analysts provide financial advice to individuals and businesses. They analyze financial data and make recommendations on investments and financial planning. This course may be useful for Financial Analysts who want to improve their skills in managing stakeholders and empathizing with clients.

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