An Introduction to Emotional Intelligence

This video gives details about this course on the Udemy platform and ways to get the most from it by using your emotional intelligence.

To make the course more fun, there are details of a specific practical activity - a competition - that will help you to work towards completing the course. Look for the letters that make up the word UDEMY that are hidden in some of the lectures to win a valuable prize. (No, it's not free access or a discount code for another course!)

Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.

This short video gives you some details about the aims and learning outcomes of this Emotional Intelligence course.

This booklet gives answers to a series of Frequently Asked Questions about the subject of emotional intelligence.

This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think.  

You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well.  Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.

Ideally, complete this activity with someone you trust at work.

If you are going to get the best out of this course, it is important that you complete this practical activity!  

(I know that it is very easy to ignore this but you will not develop your emotional intelligence from just watching the video lectures!)

This lesson gives an overview of emotional intelligence and a simple, straightforward definition of the term "emotional Intelligence".

You maybe confused about the terms EI and EQ and how the two seem to be readily interchanged.  This lesson helps to give a distinction between the two.

You maybe confused about the terms emotions and feelings and how the two seem to be readily interchanged. This lesson helps to give a distinction between the two.

Dr. David Caruso is a Senior Lecturer in Emotional Intelligence at Yale University.  This lecture is distilled from a conversation that I had with him about emotional intelligence.

Emotions are experienced and expressed readily in the workplace.  You may not be aware of this.  This lecture looks at how emotions can be used intelligently at work.

This lecture gives an insight into emotions and what they mean, including some quotes from famous people about emotions.

This lecture explores some of the limitations of artificial intelligence systems where emotional intelligence is concerned so that these technologies can be used effectively and responsibly.

This lecture will help you to understand how the emotional climate at work impacts upon teams and teamworking so that you are able to determine the best ways to work with it.

This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

Feedback can be a gift if it is delivered in the right manner and with the right intention.  This lesson looks at why giving constructive feedback is important rather than just being critical. 

A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

This is a quiz to test your knowledge about emotional intelligence.

The view of emotions has changed over the years.  This lesson looks at what these changes are and why emotions are an important consideration in success.

This lesson looks at why we have emotions from a biological perspective, why they are necessary and how they have evolved.

A one minute observation test to look at your emotional response.

This lecture investigates the structure of the brain with a very simple, but practical overview.  It looks at where emotions are generated.

Did you know you have three brains?  Your head brain, your heart brain, and your gut brain cooperate together with an ever-changing network of neurons.  They have obvious different physical functions and they also perform different mental and emotional roles.

This lecture looks at some new research into emotions that changes the way that we think the brain works with emotions.

There are seven basic human emotions as defined by Paul Ekman, an American psychologist and anthropologist. This lecture looks at the seven emotions in more detail.

Our understanding of emotion is increasing all the time.  Researchers are debating the extent of basic emotions and how they are expressed.

Robert Plutchik's Wheel of Emotions helps us to understand how the basic emotions blend and work together to form more complex emotions.

There are many factors that influence the expression of emotion and how you can determine the emotional state of someone else.  This lecture looks at a number of these influences.

People often talk about positive and negative emotions.  This is not that helpful as emotions cannot really be labelled in that way.  This lesson looks at why labelling emotions as positive or negative can be unhelpful. 

This lesson covers why it is important and necessary to understand your emotions and how you can use them to get better results.

This lecture looks at why it is important and necessary to identify how you respond to your emotions and how you can use them more effectively.

These questions will test your understanding of the basic human emotions.

Daniel Goleman is an American psychologist who wrote his bestselling books on emotional intelligence in the mid 90s. He developed a framework which is presented in this lecture.

In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework.

You can download a copy of the framework and the list of associated competencies.

This lesson presents the ability model of emotional intelligence developed by psychologists, John D. Mayer and Peter Salovey.

This lecture gives some examples of why emotional intelligence abilities are not necessarily relevant in every job role.

This model of emotional intelligence is the one used and favoured by the Six Seconds network.  It is very simple to understand by anyone of any age.

Download some fun posters about emotional intelligence featuring EI4C - the lightbulb robot featured in all the videos.

These are the fundamental principles that need to be applied to develop emotional intelligence.  Doing these well and consistently is NOT easy!  All of these principles involve the choices that you make.

Here are some ways that will help you to practise emotional intelligence.  These can be done anywhere and at any time.

A couple of helpful techniques that will help you to think about how you can build up and develop your skills in emotional intelligence.

Here are some do's and don'ts around working with emotional intelligence.

This is a practical activity to conclude the course.  It asks you to consider your goals and objectives for taking the course that you set for yourself at the beginning of the course.  It will help you to think about what you have learnt from this course and what you have got out of it.

This quiz will review your understanding of the course overall and will be a great check to see how much you have learnt.

A short review of this emotional intelligence course.  

These Lightbulb Moments resource cards have been created to provide you with handy reminders of key points around topics covered within the course.

The course notes from the course "Introduction to Emotional Intelligence" that you can download and refer to away from the course.

This video will help you if you are having issues accessing your Certificate of Completion.