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Brenda Bailey-Hughes,
Ray Luther,
Tatiana Kolovou,
and
Timothy Baldwin (1958-2022)
This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.
What you'll learn
- Manage team communication and conflict
- Build a culture of customer service
- Facilitate effective meetings
- Inspire and evaluate employee performance
Register for this course and see more details by visiting:
OpenCourser.com/course/geqmg3/effective
What's inside
Learning objectives
- Manage team communication and conflict
- Build a culture of customer service
- Facilitate effective meetings
- Inspire and evaluate employee performance
- Manage team communication and conflict
- Build a culture of customer service
- Facilitate effective meetings
- Inspire and evaluate employee performance
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Suitable for individuals seeking to enhance their management skills, regardless of industry or level of experience
Taught by seasoned professionals with extensive experience in management and leadership
Provides tools and techniques for effective conflict resolution and team collaboration
Emphasizes the development of a positive and supportive work environment
Applicable to practical work situations and challenges faced by managers
Save this course
Save Effective Management and Communication to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Effective Management and Communication with these
activities:
Review the principles of effective communication.
Show steps
Taking some time to review the foundational principles covered in this course can increase the likelihood that you will be successful with the more complex topics introduced later on.
Browse courses on
Communication
Show steps
-
Read an article or blog post about effective communication.
-
Watch a video about effective communication.
-
Practice active listening skills.
-
Practice verbal and nonverbal communication skills.
Create flashcards to reinforce the key concepts covered in the course.
Show steps
Creating simple tools such as flashcards can increase the likelihood that you will commit the course material to memory and increase your ability to successfully recall it later.
Browse courses on
Review
Show steps
-
Identify the most important concepts covered in the course.
-
Create a series of flashcards that summarize these concepts.
-
Review the flashcards regularly to reinforce your learning.
Complete the online tutorial on 'How to Lead a Meeting'.
Show steps
Guided tutorials can often introduce new perspectives or show new ways of approaching the techniques described in this course.
Browse courses on
Leadership
Show steps
-
Find an online tutorial on 'How to Lead a Meeting'.
-
Complete the tutorial.
-
Apply the tips and techniques you learned from the tutorial to your own work.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Join a study group and discuss the course material with other students.
Show steps
Discussing and explaining information to others can aid in retention for both parties. Additionally, it can reveal areas in your understanding that you may not have realized.
Browse courses on
Collaboration
Show steps
-
Find a study group to join or start your own.
-
Meet with the group regularly to discuss the course material.
-
Take turns leading the discussion and presenting the material to the group.
-
Listen to the other students' perspectives and ask questions.
Review 'Managing the People Side of Business'
Show steps
Reading this book will help you further establish and reinforce fundamental management theories and practices.
Show steps
-
Find a quiet place to read.
-
Read Chapter 1 and take notes.
-
Apply the concepts you have learned to your work.
-
Discuss the topics and strategies covered in the book with your supervisor.
Volunteer at a local non-profit organization.
Show steps
Working at a non-profit will allow you to put your skills into action, expand your network, and build your resume.
Browse courses on
Customer Service
Show steps
-
Research local non-profit organizations.
-
Contact the organization and ask about volunteer opportunities.
-
Commit to a regular volunteer schedule and show up on time.
-
Participate in volunteer activities and learn from other volunteers.
Create a presentation on your personal leadership style.
Show steps
Creating tangible assets tied to course material can aid in memorization and integration.
Browse courses on
Leadership
Show steps
-
Identify your leadership style.
-
Research different leadership styles.
-
Create a presentation that describes your leadership style.
-
Share your presentation with others and ask for feedback.
Write a blog post about a conflict you have mediated.
Show steps
Writing about personal experiences is a great way to reflect on your learning and solidify your understanding. Try to focus on the steps you took and the outcome of the intervention.
Browse courses on
Conflict Resolution
Show steps
-
Choose a conflict that you have mediated and that you feel comfortable writing about.
-
Write a blog post that describes the conflict and how you resolved it.
-
Share your blog post with others and ask for feedback.
-
Reflect on the feedback that you receive and make changes to your blog post as needed.
Review the principles of effective communication.
Show steps
Taking some time to review the foundational principles covered in this course can increase the likelihood that you will be successful with the more complex topics introduced later on.
Browse courses on
Communication
Show steps
Show steps
Show steps
- Read an article or blog post about effective communication.
- Watch a video about effective communication.
- Practice active listening skills.
- Practice verbal and nonverbal communication skills.
Create flashcards to reinforce the key concepts covered in the course.
Show steps
Creating simple tools such as flashcards can increase the likelihood that you will commit the course material to memory and increase your ability to successfully recall it later.
Browse courses on
Review
Show steps
Show steps
Show steps
- Identify the most important concepts covered in the course.
- Create a series of flashcards that summarize these concepts.
- Review the flashcards regularly to reinforce your learning.
Complete the online tutorial on 'How to Lead a Meeting'.
Show steps
Guided tutorials can often introduce new perspectives or show new ways of approaching the techniques described in this course.
Browse courses on
Leadership
Show steps
Show steps
Show steps
- Find an online tutorial on 'How to Lead a Meeting'.
- Complete the tutorial.
- Apply the tips and techniques you learned from the tutorial to your own work.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Join a study group and discuss the course material with other students.
Show steps
Discussing and explaining information to others can aid in retention for both parties. Additionally, it can reveal areas in your understanding that you may not have realized.
Browse courses on
Collaboration
Show steps
Show steps
Show steps
- Find a study group to join or start your own.
- Meet with the group regularly to discuss the course material.
- Take turns leading the discussion and presenting the material to the group.
- Listen to the other students' perspectives and ask questions.
Review 'Managing the People Side of Business'
Show steps
Reading this book will help you further establish and reinforce fundamental management theories and practices.
Show steps
Show steps
Show steps
- Find a quiet place to read.
- Read Chapter 1 and take notes.
- Apply the concepts you have learned to your work.
- Discuss the topics and strategies covered in the book with your supervisor.
Volunteer at a local non-profit organization.
Show steps
Working at a non-profit will allow you to put your skills into action, expand your network, and build your resume.
Browse courses on
Customer Service
Show steps
Show steps
Show steps
- Research local non-profit organizations.
- Contact the organization and ask about volunteer opportunities.
- Commit to a regular volunteer schedule and show up on time.
- Participate in volunteer activities and learn from other volunteers.
Create a presentation on your personal leadership style.
Show steps
Creating tangible assets tied to course material can aid in memorization and integration.
Browse courses on
Leadership
Show steps
Show steps
Show steps
- Identify your leadership style.
- Research different leadership styles.
- Create a presentation that describes your leadership style.
- Share your presentation with others and ask for feedback.
Write a blog post about a conflict you have mediated.
Show steps
Writing about personal experiences is a great way to reflect on your learning and solidify your understanding. Try to focus on the steps you took and the outcome of the intervention.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Choose a conflict that you have mediated and that you feel comfortable writing about.
- Write a blog post that describes the conflict and how you resolved it.
- Share your blog post with others and ask for feedback.
- Reflect on the feedback that you receive and make changes to your blog post as needed.
Career center
Learners who complete Effective Management and Communication will develop knowledge and skills
that may be useful to these careers:
Office Manager
Office Manager
Office Managers typically have a bachelor's degree. This course will be useful for individuals wishing to be an Office Manager as it will help them to learn to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.
Customer Service Manager
Customer Service Manager
Customer Service Managers typically have a bachelor's degree. This course may be useful for those wishing to be a Customer Service Manager.
Consultant
Consultant
A bachelor's degree is often required for Consultants. This course will be helpful for individuals wishing to be a Consultant, as it will help them to learn to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support. These are skills crucial for success in consulting.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers typically need a bachelor's degree. Those wishing to become a Nonprofit Manager may find this course useful.
Trainer
Trainer
Trainers typically need a bachelor's degree. This course may be useful for those wishing to be a Trainer.
Event Planner
Event Planner
Event Planners typically need a bachelor's degree. This course may be useful for those wishing to be a Event Planner.
Communications Manager
Communications Manager
Communications Managers typically need to have at least a bachelor's degree. This course may be useful for those wishing to be a Communications Manager.
Project Manager
Project Manager
Most Project Managers have a bachelor's degree, often in business. Those wishing to become a Project Manager may find this course useful.
Social Worker
Social Worker
Many Social Workers have a master's degree. This course may be useful for those wishing to be a Social Worker.
Human Resources Manager
Human Resources Manager
Human Resources Managers typically need a bachelor's degree. 33% of Human Resources Managers have a master's degree. This course may be useful for those wishing to be a Human Resources Manager.
Marketing Manager
Marketing Manager
Marketing Managers typically need to have at least a bachelor's degree. This course may be useful for those wishing to be a Marketing Manager.
Operations Manager
Operations Manager
Operations Managers typically need a bachelor's degree. This course may be useful for those wishing to be a Operations Manager.
Teacher
Teacher
At least a bachelor's degree is required for Teachers. This course may be useful for those wishing to be a Teacher.
Sales Manager
Sales Manager
Sales Managers typically need a bachelor's degree. This course may be useful for those wishing to be a Sales Manager.
Manager
Manager
. An advanced degree is required for 50% of Managers. This course may be useful for those wishing to be a Manager.
For more career information including salaries, visit:
OpenCourser.com/course/geqmg3/effective
Reading list
We've selected 13 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Effective Management and Communication.
This classic text provides a comprehensive overview of the principles and practices of effective management. It valuable resource for students and practitioners alike.
Provides a step-by-step process for having difficult conversations in a productive way. It valuable resource for anyone who wants to improve their conflict management skills.
This popular book provides a framework for personal and professional effectiveness. It great resource for those looking to improve their communication and management skills.
Save
Explores the culture of high-performing teams. It provides insights into what makes great teams tick and how to create a culture of success.
Provides a practical guide to the lean startup methodology. It valuable resource for anyone who wants to start a new business or improve the performance of an existing one.
Save
Provides insights into the process of building a successful startup. It valuable resource for anyone who wants to start a new business or take their existing business to the next level.
Provides a raw and honest account of the challenges of building a successful business. It valuable resource for anyone who is serious about starting or running a business.
Save
Explores the factors that distinguish great companies from good companies. It valuable resource for anyone who wants to build a successful and lasting business.
Provides a practical guide to running a successful business. It valuable resource for anyone who wants to start a new business or improve the performance of an existing one.
Save
This novel provides a fictionalized account of the challenges of IT and DevOps. It valuable resource for anyone who wants to improve the performance of their IT department or better understand the challenges of DevOps.
Save
Explores the importance of trust in the workplace. It provides practical advice on how to build trust, repair broken trust, and create a culture of trust.
Save
Explores the science of motivation. It provides insights into what really motivates people and how to create a workplace that is conducive to high performance.
Explores the challenges that established companies face when they try to innovate. It provides insights into how to overcome these challenges and create a culture of innovation.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/geqmg3/effective
Share
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Effort
2 to 3 hours per week for 4 weeks
Level
Introductory
Via
edX
Institution
Indiana University
Instructors
Brenda Bailey-Hughes
Ray Luther
Tatiana Kolovou
Timothy Baldwin (1958-2022)
Language
English
Transcript
English
This course belongs to a
collection
called
The Exceptional New Manager’s Toolkit. It's comprised of three courses:
- Becoming a People Manager: Taking Charge with Care
- Effective Management and Communication (viewing)
- Developing Your Personal Leadership Style
Good to know
Suitable for individuals seeking to enhance their management skills, regardless of industry or level of experience
Taught by seasoned professionals with extensive experience in management and leadership
Provides tools and techniques for effective conflict resolution and team collaboration
Emphasizes the development of a positive and supportive work environment
Applicable to practical work situations and challenges faced by managers
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