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Brenda Bailey-Hughes, Ray Luther, Tatiana Kolovou, and Timothy Baldwin (1958-2022)

This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.

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This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.

What you'll learn

  • Manage team communication and conflict
  • Build a culture of customer service
  • Facilitate effective meetings
  • Inspire and evaluate employee performance

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What's inside

Learning objectives

  • Manage team communication and conflict
  • Build a culture of customer service
  • Facilitate effective meetings
  • Inspire and evaluate employee performance

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Suitable for individuals seeking to enhance their management skills, regardless of industry or level of experience
Taught by seasoned professionals with extensive experience in management and leadership
Provides tools and techniques for effective conflict resolution and team collaboration
Emphasizes the development of a positive and supportive work environment
Applicable to practical work situations and challenges faced by managers

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Effective Management and Communication with these activities:
Review the principles of effective communication.
Taking some time to review the foundational principles covered in this course can increase the likelihood that you will be successful with the more complex topics introduced later on.
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Show steps
  • Read an article or blog post about effective communication.
  • Watch a video about effective communication.
  • Practice active listening skills.
  • Practice verbal and nonverbal communication skills.
Create flashcards to reinforce the key concepts covered in the course.
Creating simple tools such as flashcards can increase the likelihood that you will commit the course material to memory and increase your ability to successfully recall it later.
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Show steps
  • Identify the most important concepts covered in the course.
  • Create a series of flashcards that summarize these concepts.
  • Review the flashcards regularly to reinforce your learning.
Complete the online tutorial on 'How to Lead a Meeting'.
Guided tutorials can often introduce new perspectives or show new ways of approaching the techniques described in this course.
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Show steps
  • Find an online tutorial on 'How to Lead a Meeting'.
  • Complete the tutorial.
  • Apply the tips and techniques you learned from the tutorial to your own work.
Five other activities
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Join a study group and discuss the course material with other students.
Discussing and explaining information to others can aid in retention for both parties. Additionally, it can reveal areas in your understanding that you may not have realized.
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  • Find a study group to join or start your own.
  • Meet with the group regularly to discuss the course material.
  • Take turns leading the discussion and presenting the material to the group.
  • Listen to the other students' perspectives and ask questions.
Review 'Managing the People Side of Business'
Reading this book will help you further establish and reinforce fundamental management theories and practices.
Show steps
  • Find a quiet place to read.
  • Read Chapter 1 and take notes.
  • Apply the concepts you have learned to your work.
  • Discuss the topics and strategies covered in the book with your supervisor.
Volunteer at a local non-profit organization.
Working at a non-profit will allow you to put your skills into action, expand your network, and build your resume.
Browse courses on Customer Service
Show steps
  • Research local non-profit organizations.
  • Contact the organization and ask about volunteer opportunities.
  • Commit to a regular volunteer schedule and show up on time.
  • Participate in volunteer activities and learn from other volunteers.
Create a presentation on your personal leadership style.
Creating tangible assets tied to course material can aid in memorization and integration.
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Show steps
  • Identify your leadership style.
  • Research different leadership styles.
  • Create a presentation that describes your leadership style.
  • Share your presentation with others and ask for feedback.
Write a blog post about a conflict you have mediated.
Writing about personal experiences is a great way to reflect on your learning and solidify your understanding. Try to focus on the steps you took and the outcome of the intervention.
Browse courses on Conflict Resolution
Show steps
  • Choose a conflict that you have mediated and that you feel comfortable writing about.
  • Write a blog post that describes the conflict and how you resolved it.
  • Share your blog post with others and ask for feedback.
  • Reflect on the feedback that you receive and make changes to your blog post as needed.

Career center

Learners who complete Effective Management and Communication will develop knowledge and skills that may be useful to these careers:
Office Manager
Office Managers typically have a bachelor's degree. This course will be useful for individuals wishing to be an Office Manager as it will help them to learn to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.
Customer Service Manager
Customer Service Managers typically have a bachelor's degree. This course may be useful for those wishing to be a Customer Service Manager.
Consultant
A bachelor's degree is often required for Consultants. This course will be helpful for individuals wishing to be a Consultant, as it will help them to learn to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support. These are skills crucial for success in consulting.
Nonprofit Manager
Nonprofit Managers typically need a bachelor's degree. Those wishing to become a Nonprofit Manager may find this course useful.
Trainer
Trainers typically need a bachelor's degree. This course may be useful for those wishing to be a Trainer.
Event Planner
Event Planners typically need a bachelor's degree. This course may be useful for those wishing to be a Event Planner.
Communications Manager
Communications Managers typically need to have at least a bachelor's degree. This course may be useful for those wishing to be a Communications Manager.
Project Manager
Most Project Managers have a bachelor's degree, often in business. Those wishing to become a Project Manager may find this course useful.
Social Worker
Many Social Workers have a master's degree. This course may be useful for those wishing to be a Social Worker.
Human Resources Manager
Human Resources Managers typically need a bachelor's degree. 33% of Human Resources Managers have a master's degree. This course may be useful for those wishing to be a Human Resources Manager.
Marketing Manager
Marketing Managers typically need to have at least a bachelor's degree. This course may be useful for those wishing to be a Marketing Manager.
Operations Manager
Operations Managers typically need a bachelor's degree. This course may be useful for those wishing to be a Operations Manager.
Teacher
At least a bachelor's degree is required for Teachers. This course may be useful for those wishing to be a Teacher.
Sales Manager
Sales Managers typically need a bachelor's degree. This course may be useful for those wishing to be a Sales Manager.
Manager
. An advanced degree is required for 50% of Managers. This course may be useful for those wishing to be a Manager.

Reading list

We've selected 13 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Effective Management and Communication.
This classic text provides a comprehensive overview of the principles and practices of effective management. It valuable resource for students and practitioners alike.
Provides a step-by-step process for having difficult conversations in a productive way. It valuable resource for anyone who wants to improve their conflict management skills.
This popular book provides a framework for personal and professional effectiveness. It great resource for those looking to improve their communication and management skills.
Explores the culture of high-performing teams. It provides insights into what makes great teams tick and how to create a culture of success.
Provides a practical guide to the lean startup methodology. It valuable resource for anyone who wants to start a new business or improve the performance of an existing one.
Explores the factors that distinguish great companies from good companies. It valuable resource for anyone who wants to build a successful and lasting business.
Provides a practical guide to running a successful business. It valuable resource for anyone who wants to start a new business or improve the performance of an existing one.
This novel provides a fictionalized account of the challenges of IT and DevOps. It valuable resource for anyone who wants to improve the performance of their IT department or better understand the challenges of DevOps.
Save
Explores the science of motivation. It provides insights into what really motivates people and how to create a workplace that is conducive to high performance.
Explores the challenges that established companies face when they try to innovate. It provides insights into how to overcome these challenges and create a culture of innovation.

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