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Fran Gilbane
and
Rich Gilbane
This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations...
Read more
This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations...
Read more
This course will enable you, as a manager, to have those difficult conversations with employees about sensitive topics in an appropriate and effective manner, thus reducing unnecessary business costs. This course, Management Course: Difficult Conversations and Friendlier Workplace, contains an examination of management styles which will enable you to appreciate more clearly not only how you currently manage your employees but also why it might not always be as effective as you, or the business, would like. This is supported by a detailed look at employee engagement, from what it is to why you should bother with it and the practicalities of how to actually do it. Finally, the course will demonstrate, through a series of bad and good role plays and supporting feedback, how to actually talk appropriately to your employees about sensitive issues; issues that will potentially have a negative impact on the business' costs if mismanaged. When you've finished this course, you will be able to use your new knowledge to create a friendlier work environment, which will enable you to manage those difficult conversations more effectively and so improve working relationships with your employees. Happy and supported employees do not cost businesses as much money as unhappy and disengaged employees, thus helping to reduce unnecessary business costs.
Register for this course and see more details by visiting:
OpenCourser.com/course/gwu2xv/management
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops skills for having difficult conversations with employees
Taught by instructors with experience in management training
Examines various employee management styles
Provides practical tips for fostering a supportive work environment
Suitable for managers seeking to enhance their communication skills
May require prior knowledge of management practices
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Management Course: Difficult Conversations and Friendlier Workplaces.
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Career center
Learners who complete Management Course: Difficult Conversations and Friendlier Workplaces will develop knowledge and skills
that may be useful to these careers:
Human Resources Manager
Human Resources Manager
Human Resources Managers are responsible for overseeing the human resources function of an organization. They need to be able to manage a team of employees and have difficult conversations with employees about a variety of topics, including performance, compensation, and benefits. This course would be particularly helpful for Human Resources Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Chief Executive
Chief Executive
Chief Executives oversee the organization's strategic direction and make decisions that impact the entire company. They need to be able to communicate effectively with employees at all levels, including having difficult conversations. This course would be particularly helpful for Chief Executives because it provides practical advice on how to have difficult conversations in a way that is productive and respectful. It also provides insights into employee engagement, which is essential for creating a positive and productive work environment.
Operations Manager
Operations Manager
Operations Managers are responsible for overseeing the day-to-day operations of a department or business unit. They need to be able to communicate effectively with employees at all levels, including having difficult conversations about performance and productivity. This course would be helpful for Operations Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Chief Operating Officer
Chief Operating Officer
Chief Operating Officers are responsible for the day-to-day operations of an organization. They need to be able to manage a team of employees and make decisions that impact the company's bottom line. This course would be helpful for Chief Operating Officers because it provides practical advice on how to have difficult conversations with employees. It also provides insights into employee engagement, which is essential for creating a positive and productive work environment.
Chief Financial Officer
Chief Financial Officer
Chief Financial Officers are responsible for overseeing the financial operations of an organization. They need to be able to communicate effectively with employees at all levels, including having difficult conversations about financial matters. This course would be particularly helpful for Chief Financial Officers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Project Manager
Project Manager
Project Managers are responsible for planning and executing projects. They need to be able to communicate effectively with team members, stakeholders, and clients. This course would be helpful for Project Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and motivating a team of sales representatives. They need to be able to communicate effectively with customers and clients, and have difficult conversations about sales targets and performance. This course would be helpful for Sales Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Customer Service Manager
Customer Service Manager
Customer Service Managers are responsible for managing a team of customer service representatives. They need to be able to communicate effectively with customers and clients, and have difficult conversations about customer complaints and issues. This course would be helpful for Customer Service Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Call Center Manager
Call Center Manager
Call Center Managers are responsible for managing a team of call center representatives. They need to be able to communicate effectively with customers and clients, and have difficult conversations about customer complaints and issues. This course would be helpful for Call Center Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for planning and executing marketing campaigns. They need to be able to communicate effectively with customers, clients, and the media. This course would be helpful for Marketing Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Public relations manager
Public relations manager
Public Relations Managers are responsible for managing the public image of an organization. They need to be able to communicate effectively with the media and the public. This course would be helpful for Public Relations Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers are responsible for managing a nonprofit organization. They need to be able to communicate effectively with donors, volunteers, and the community. This course would be helpful for Nonprofit Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Event Planner
Event Planner
Event Planners are responsible for planning and executing events. They need to be able to communicate effectively with clients, vendors, and attendees. This course would be helpful for Event Planners because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Government Relations Manager
Government Relations Manager
Government Relations Managers are responsible for managing relationships with government officials. They need to be able to communicate effectively with government officials and the public. This course would be helpful for Government Relations Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
Retail Manager
Retail Manager
Retail Managers are responsible for managing a team of retail employees. They need to be able to communicate effectively with customers and clients, and have difficult conversations about customer complaints and issues. This course would be helpful for Retail Managers because it provides practical advice on how to have difficult conversations in a way that is productive and respectful.
For more career information including salaries, visit:
OpenCourser.com/course/gwu2xv/management
Reading list
We've selected eight books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Management Course: Difficult Conversations and Friendlier Workplaces.
Provides a structured approach to having difficult conversations in a way that preserves relationships and achieves positive outcomes. It valuable resource for managers who need to address sensitive issues with employees.
Offers practical advice for navigating difficult conversations with empathy and respect. It provides a framework for understanding the underlying emotions and motivations that drive conflict, and strategies for resolving conflicts peacefully.
Save
Explores the elements that create a positive and productive workplace culture. It provides insights into how to build trust, encourage collaboration, and create a sense of purpose among employees.
Provides a comprehensive overview of employee engagement, covering its benefits, measurement, and strategies for improvement. It useful resource for managers who want to create a more engaged and productive workforce.
Save
Explains the importance of psychological safety in the workplace and provides practical guidance for creating a culture where employees feel safe to take risks, learn from mistakes, and innovate.
Provides a structured approach to measuring and improving HR performance. It includes tools and templates for developing and implementing an HR scorecard, and case studies of companies that have successfully used HR metrics to improve their business outcomes.
Introduces the concept of the HR value proposition and provides a framework for developing and measuring the value of HR. It valuable resource for HR professionals who want to demonstrate the impact of their work and become more strategic partners to their organizations.
Provides a comprehensive overview of HR metrics and analytics, including their benefits, challenges, and best practices. It valuable resource for HR professionals who want to develop and implement a data-driven HR strategy.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/gwu2xv/management
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Time
6 hours
Via
Pluralsight
Instructors
Fran Gilbane
Rich Gilbane
Good to know
Develops skills for having difficult conversations with employees
Taught by instructors with experience in management training
Examines various employee management styles
Provides practical tips for fostering a supportive work environment
Suitable for managers seeking to enhance their communication skills
May require prior knowledge of management practices
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