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Sorin Dumitrascu

The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management.

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The course Operations Management: Supply Chains, Products and Services is constructed, based on student feedback, from two already successful courses: Operations and Supply Chain Management and Product and Service Management.

Operations and Supply Chain Management

The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain.

As a part of their overall strategy, organizations also employ many supply chain strategies to survive and compete in a dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies.

After completing this course, you will be able to:

  • sequence the components of the supply chain,
  • identify the key drivers of supply chain management,
  • identify the characteristics of supply chain management in service organizations,
  • match supply chain strategies of service organizations with their key characteristics,
  • identify criteria for selecting and combining different supply chain strategies, and
  • match supply chain areas with key indicators of their performance.

You will have not much more than 2 hours of video lessons, written documents, quizzes, examples and exercises, and a small course project.

This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for their selection are also presented. This course also introduces key performance metrics for supply chain management.

Product and Service Management

Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle. It involves a wide range of operations, marketing, and sales related activities.

These activities encompass the entire range of product life cycle – from the conception of a new product or service idea, to its design and launch, and later through its growth, maturity, and decline stages.

After completing this course, you will be able to:

  • match phases of the product life cycle to actions that should be taken at each phase,
  • sequence the stages of the new product development process,
  • match current best practices in new product development with their description, and
  • and match strategies used to manage existing and mature products and services with examples of the ways they are used.

Operations aspects of product management are vital to the success of new and existing products and services. Every organization conducts product management activities, whether knowingly or unknowingly, that integrate operations, marketing, and sales functions to deliver desired products and services to customers.

This course provides a broad overview of the product and service management functions from an operations management perspective. More specifically, it walks you through the phases of product life-cycle and stages of new product development. This course also introduces some examples of strategies for managing existing and mature products and services.

The target of this course is anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization.

You will have 4 hours of video lessons, and written documents, quizzes, examples and exercises, but also a small course project.

Now, go ahead, and register. Or, if you want, try a few minutes of course preview and decide after. See you inside the course.

Enroll now

What's inside

Learning objectives

  • Sequence the components of the supply chain and identify the key drivers of supply chain management
  • Identify the characteristics of supply chain management in service organizations
  • Match supply chain strategies of service organizations with their key characteristics
  • Identify criteria for selecting and combining different supply chain strategies and match supply chain areas with key indicators of their performance
  • Understand phases of the product life cycle to actions that should be taken at each phase
  • Sequence the stages of the new product development process
  • Match current best practices in new product development with their description
  • Apply strategies used to manage existing and mature products and services with examples of the ways they are used

Syllabus

Understand course structure, content and guidelines

The supply chain is a network of operations running across an organization, which are needed to design, make, deliver, and service products or services for customers. Production, inventory, location, transportation, and information are performance drivers that can be managed to produce the capabilities for a given supply chain.

Read more

Effective Learning

Course Choice, Skill Development and Prior Knowledge

FAQs

There are several methods to illustrate supply chains that are related to services and products in an organization. These methods differ from organization to organization, as well as between manufacturing and service industries.

Understand course structure, content and guidelines

Sequence the components of the supply chain and identify the key drivers of supply chain management

These supply chain components are representative of the most common factors involved in supply chain management. However, supply chains can differ from company to company depending on a variety of factors.

Effective supply chain management can have a positive ripple effect through all areas of business, from procurement of raw material to delivery of products and services to customers. It also enables companies to meet customers' individual needs efficiently and effectively.

The Science of Better Learning

Effective supply chain management is the result of a combination of choices involving a number of underlying variables or drivers. Decisions affecting any of these drivers have an impact on the supply chain, its effectiveness, and its alignment with the company's overall goals.

Sequence the components of the supply chain and identify the key drivers of supply chain management

Identify the characteristics of supply chain management in service organizations

The effectiveness of your production and delivery processes depends on the efficiency, quality, and structure of your supply chain. An effective supply chain can reduce your costs and help you streamline your business processes.

A business's reliance on people plays a key role in the effectiveness of the value delivery process for services. The delivery of a company's services greatly depends on people and their ability to produce quality work for their customers on time.

Review the four characteristics of supply chain management in service organizations. Supply chains in service organizations have four main characteristics.

Identify the characteristics of supply chain management in service organizations

Match supply chain strategies of service organizations with their key characteristics and identify criteria for selecting and combining different supply chain strategies

A supply chain strategy provides the plan for an organization's supply chain. While business strategies provide direction and guidelines for company processes, a supply chain strategy implements these guidelines by integrating business plans and extending them throughout all aspects of the company.

Lean production is a value-added methodology that aims to eliminate waste and bottlenecks in a process to improve process flow and reduce cost.

Agile is based on the principles of postponement and mass customization. These principles allow for flexibility in the supply chain process, which enables companies to cope with the number of variables that could negatively impact standardized methods. These variables could otherwise cost companies time and money.

Implementing a rigid system to handle fluctuating demand will do more harm than good to a company. Companies must be able to re-evaluate their strategies in response to changing market demand.

The Lean continuous replenishment approach is relevant in situations where replenishment lead times are brief and demand is predictable. Good communication with suppliers helps companies to replenish their stock quickly.

By allowing suppliers to have a clear view of their supply chains, companies can create more certainty over their processes. Taking a Lean approach to supply chains helps eliminate unwanted supplies.

Evaluating the time constraints and the needs of the market will help companies to identify problems in their supply chain management system.

Match supply chain strategies of service organizations with their key characteristics and identify criteria for selecting and combining different supply chain strategies

Concepts, Insights and Inquiries
Match supply chain areas with key indicators of their performance

If you want the operation of your supply chain to be successful, it's not enough to simply select the correct strategy. Analysis of your supply chain's functions is essential to current and future success.

Companies can choose from many measurement methods. And, as a company's needs change, it may need to consider using different performance measurement methods.

Supply chain performance measurement is based on four significant areas: planning, operations, delivery, and post-delivery.

Think about your company's current supply chain performance. What areas can be improved upon, and how can they be improved to achieve better results in the future?

Match supply chain areas with key indicators of their performance

Understand course structure, content and delivery method

Product and service management is the process of designing, creating, and maintaining a product or service through all stages of its lifecycle.

Each product's journey to the market has been strategically planned, revised, and supervised in great detail. This process is known as product and service management. It is a managerial approach that companies use to understand how best to develop new products and services, and manage existing and mature ones.

Understand course structure, content and delivery method

Understand phases of the product life cycle to actions that should be taken at each phase

Think of a product or service that your organization provides. Now think about the recurring activities that manage and support that product or service. These activities are known as product and service management. Your company might not classify these activities under the product and service management umbrella, but every organization carries out this management practice.

Understanding the product life cycle is a crucial step in formulating a successful product strategy. Operations management is responsible for the majority of the stages in the life cycle, with marketing handling the remainder.

The four stages of the product life cycle are: introduction, growth, maturity, and decline. For each stage of the product life cycle, there are a number of correlating actions that should be taken.

Understand phases of the product life cycle to actions that should be taken at each phase

Practical Activity: Product Life Cycles
Sequence the stages of the new product development process and match current best practices in new product development with their description

There is a simple business truism: a product or service company is only as strong as the products or services it provides. This is why companies invest so much money and time in developing new products. The success or failure of a product can have serious implications for a company, which is why the comp

Now that various methods for developing new products have been explored, it's time to focus on the most widely accepted one – the New Product Development, or NPD, method. It's a market-led approach to product design and development, and forms part of a company's critically important innovation function.

The New Product Development process has four best practices, each of which will be addressed.

The list of activities required to prepare a business case for a product concept.

Sequence the stages of the new product development process and match current best practices in new product development with their description.

Apply strategies used to manage existing and mature products and services with examples of the ways they are used

The new product development, or NPD, process deals with the management of new products and services, and the associated challenges, solutions, and pitfalls. But when it comes to existing and mature products, some very different, and sometimes challenging, managerial strategies are required. The three types of strategies are maintenance, revitalization, and rationalization, and each has a number of approaches that can be applied.

The second type of strategy for managing existing and mature products is revitalization. This requires lots of planning and supervision, and is the most commonly used strategy when managing existing and mature products.

Rationalization is the third strategy for managing existing and mature products, and it should be applied to all product lines. Rationalization seeks to keep the product lines operating in a lean and efficient manner, while also ensuring that they properly align with the long term goals the company has set for them.

There are three strategies for managing existing and mature products and services. Within each strategy, several approaches can be used. These approaches can often be used in combination with each other.

Apply strategies used to manage existing and mature products and services with examples of the ways they are used

Course wrap up

Optional section project

Optional course project.

Section review and wrap-up

Course wrap up

Operations Management: Supply Chains, Products and Services

To further your understanding of product and service management, this course covers the product and service life cycle, the development of new products, and how to manage existing and mature products.

Takeaways, Practical Applications and Endorsements

What's next?

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Develops skills applicable to management of supply chains in manufacturing and service sectors
Geared towards a broad audience including operations managers and individuals in related functional areas
Provides hands-on learning through interactive materials and exercises
Offers a mix of media, including videos, readings, and discussions
Covers a comprehensive range of topics relevant to operations management
Can be helpful for learners seeking to gain a working understanding of operations functions

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Reviews summary

Detailed operations management

According to students, Operations Management: Supply Chains, Products and Services offers detailed and engaging content that covers a wide range of topics, including supply chains, products, and services. While there are no major complaints, some students have mentioned that the dark gray squares that appear in the first half of the course can be distracting
In-depth coverage
"Awesome content, this course includes almost everything."
"Great content on video and explained examples"
Dark gray squares
"The first 1/2 part of the course includes [...] dark gray squares moving across the screen"
"it is really distracting"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Operations Management: Supply Chains, Products and Services with these activities:
Create a comprehensive study guide
By compiling your own study guide, you will reinforce your understanding of the key concepts and improve your ability to retain information covered in this course.
Browse courses on Supply Chain Management
Show steps
  • Review course materials, including lectures, notes, and readings.
  • Organize and summarize key concepts, definitions, and examples.
  • Include practice questions, case studies, and other relevant resources.
  • Regularly review and update your study guide.
Participate in a discussion group with other students
Participating in discussions with peers will provide diverse perspectives, foster critical thinking, and enhance your overall understanding of course concepts.
Browse courses on Supply Chain Management
Show steps
  • Join an online discussion forum or create a study group with fellow students.
  • Engage in discussions on key topics, share insights, and ask questions.
  • Collaborate on projects or assignments to gain different viewpoints and approaches.
Follow a tutorial on New Product Development (NPD)
Following this tutorial will expand your knowledge of NPD and provide practical steps to apply to your own projects within this course.
Browse courses on New Product Development
Show steps
  • Identify a relevant tutorial on New Product Development.
  • Follow the steps outlined in the tutorial to gain a better understanding of the NPD process.
  • Apply the concepts learned to your own projects or research.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice solving supply chain case studies
Solving case studies will allow you to apply the concepts and strategies you learn in this course to real-world situations and improve your decision-making skills.
Browse courses on Supply Chain Management
Show steps
  • Find case studies related to supply chain management.
  • Analyze the case studies and identify the key issues and challenges.
  • Develop and evaluate potential solutions.
Read Operations and Supply Chain Management by William J. Stevenson
By reviewing key concepts in Operations and Supply Chain Management, you will be able to approach this course with a more holistic understanding of the learning objectives.
Show steps
  • Read the introduction and first chapter to gain an overview of the topics covered in the book.
  • Focus on understanding the key concepts of supply chain management, such as production, inventory, location, transportation, and information.
  • Make notes and highlight important sections for future reference.
Create a supply chain map for a real-world company
Creating a supply chain map will reinforce your understanding of supply chain components and enhance your ability to analyze real-world supply chains.
Browse courses on Supply Chain Management
Show steps
  • Choose a company to analyze.
  • Research the company's supply chain and gather data on its suppliers, manufacturers, distributors, and customers.
  • Create a visual representation of the supply chain, including key metrics and performance indicators.
Mentor a junior student or colleague
Mentoring others not only benefits the mentee but also reinforces your own understanding of the concepts and enhances your communication and interpersonal skills.
Show steps
  • Identify a junior student or colleague who would benefit from your guidance.
  • Share your knowledge and experience in supply chain management.
  • Provide feedback and support on their assignments and projects.
Contribute to an open-source supply chain project
Making contributions to an open-source supply chain project will give you hands-on experience, connect you with experts, and provide practical insights.
Browse courses on Supply Chain Management
Show steps
  • Identify an open-source supply chain project that aligns with your interests.
  • Review the project's documentation and codebase.
  • Identify areas where you can make contributions, such as bug fixes, feature enhancements, or documentation improvements.

Career center

Learners who complete Operations Management: Supply Chains, Products and Services will develop knowledge and skills that may be useful to these careers:
Product Manager
Product Managers are responsible for the entire lifecycle of a product, from concept development to launch and beyond. This course will equip you with the skills and knowledge you need to succeed in this role, including an understanding of product life cycles, new product development processes, and strategies for managing existing and mature products. With this foundation, you'll be able to bring innovative products to market and drive business growth.
Supply Chain Analyst
Supply Chain Analysts play a vital role in optimizing supply chains and improving business performance. This course will provide you with a deep understanding of supply chain management, including the key drivers of success, different strategies, and performance measurement techniques. With this knowledge, you'll be able to analyze supply chains, identify areas for improvement, and develop solutions that drive efficiency and profitability.
Operations Manager
As an Operations Manager, you will oversee the supply chain, ensuring that products and services are delivered to customers efficiently and effectively. This course will provide you with a comprehensive understanding of supply chain management, including the key drivers of success, different strategies, and performance measurement techniques. With this knowledge, you'll be able to make informed decisions that optimize your supply chain and drive business results.
Operations Research Analyst
Operations Research Analysts use mathematical and analytical techniques to solve complex problems in business and industry. This course will provide you with a strong foundation in operations research, including linear programming, queuing theory, and simulation. With this knowledge, you'll be able to develop and implement solutions that improve efficiency, reduce costs, and drive business performance.
Management Consultant
Management Consultants help organizations improve their performance by providing advice and guidance on a wide range of issues, including operations management, supply chain management, and product development. This course will provide you with a broad understanding of business and management, as well as the skills you need to succeed in this challenging and rewarding career.
Business Analyst
Business Analysts work with businesses to identify and solve problems, improve processes, and increase efficiency. This course will provide you with a strong foundation in business analysis, including requirements gathering, process mapping, and data analysis. With this knowledge, you'll be able to help businesses achieve their goals and drive success.
Data Analyst
Data Analysts use data to identify trends, patterns, and insights that can help businesses make better decisions. This course will provide you with a strong foundation in data analysis, including data collection, data cleaning, and statistical analysis. With this knowledge, you'll be able to extract valuable insights from data and help businesses improve their performance.
Software Engineer
Software Engineers design, develop, and maintain software applications. This course will provide you with a strong foundation in software engineering, including software design, programming languages, and software testing. With this knowledge, you'll be able to develop high-quality software applications that meet the needs of businesses and users.
Project Manager
Project Managers plan, execute, and close projects. This course will provide you with a strong foundation in project management, including project planning, risk management, and stakeholder management. With this knowledge, you'll be able to successfully manage projects and deliver results on time, within budget, and to the required quality.
Industrial Engineer
Industrial Engineers design, improve, and install integrated systems of people, materials, information, equipment, and energy. This course will provide you with a strong foundation in industrial engineering, including process improvement, ergonomics, and supply chain management. With this knowledge, you'll be able to help businesses improve their efficiency and productivity.
Quality Control Inspector
Quality Control Inspectors ensure that products and services meet quality standards. This course will provide you with a strong foundation in quality control, including inspection techniques, quality control charts, and corrective action. With this knowledge, you'll be able to help businesses improve their product and service quality.
Purchasing Manager
Purchasing Managers are responsible for purchasing goods and services for their organizations. This course will provide you with a strong foundation in purchasing management, including supplier selection, contract negotiation, and inventory management. With this knowledge, you'll be able to help your organization get the best possible value for its money.
Warehouse Manager
Warehouse Managers oversee the operations of warehouses and distribution centers. This course will provide you with a strong foundation in warehouse management, including inventory management, warehouse layout, and shipping and receiving. With this knowledge, you'll be able to help your organization improve its warehouse efficiency and productivity.
Transportation Manager
Transportation Managers oversee the transportation of goods and people. This course will provide you with a strong foundation in transportation management, including transportation modes, logistics, and freight forwarding. With this knowledge, you'll be able to help your organization improve its transportation efficiency and reduce its costs.
Logistics Manager
Logistics Managers oversee the flow of goods from suppliers to customers. This course will provide you with a strong foundation in logistics management, including transportation, warehousing, and inventory management. With this knowledge, you'll be able to help your organization improve its logistics efficiency and reduce its costs.

Reading list

We've selected nine books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Operations Management: Supply Chains, Products and Services.
Classic in the field of innovation. It explains why large companies often fail to innovate and provides a framework for how to overcome this challenge. It is essential reading for anyone who wants to understand innovation in the modern economy.
Practical guide to building a successful startup. It is based on the principles of lean manufacturing and agile development. It must-read for anyone who wants to start their own business.
Novel about a group of IT professionals who are working to save their company from a disastrous software project. It great way to learn about the challenges of managing IT projects and how to overcome them.
Provides a comprehensive overview of logistics management. It covers all the key topics, from transportation to warehousing. It useful reference for anyone who wants to understand the role of logistics in the supply chain.
Provides a structured approach to product development. It covers all the key stages of the product development process, from concept generation to launch. It useful reference for anyone who wants to learn how to develop new products.
Classic in the field of design. It explains the principles of good design and how to apply them to everyday products. It is essential reading for anyone who wants to understand the importance of design in the modern world.
Provides a framework for developing an innovator's mindset. It is based on the latest research in neuroscience and psychology. It must-read for anyone who wants to learn how to be more creative and innovative.
Provides a practical guide to implementing Lean Six Sigma in service organizations. It is based on the latest research and best practices. It valuable resource for anyone who wants to improve the quality and efficiency of their service operations.

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