We may earn an affiliate commission when you visit our partners.

UX Management

For UX maturity to settle in an organization, there needs to be UX leadership. In this MOOC you will learn the specifics needed to manage a UX project, from managing UX professionals to talking about user experience to higher-ups, and advocating for users in your organization.

You will learn to relay UX strategy to the strategy team, present measurable proof of the value of UX, organize user-centered design activities, and staff UX teams with the appropriate talent.

HEC Montreal’s expertise in business and management brings depth to this MOOC, making sure you will earn a strong business-oriented approach to UX management. This way, you will be able to maintain a high degree of UX maturity in your organization.

No previous knowledge needed. Join us in the journey to become a UX advocate, through the UX Design and Evaluation MicroMasters, or as an individual course.

Enroll now

What's inside

Learning objectives

Planning a ux strategy,
Organizing ux activities and deliverables,
Staffing ux teams,

Leading ux efforts,
Controlling ux value,
Advocating for greater ux maturity.

Planning a ux strategy,
Organizing ux activities and deliverables,
Staffing ux teams,
Leading ux efforts,
Controlling ux value,
Advocating for greater ux maturity.

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Explores UX leadership, a key component for UX maturity in organizations

Provides guidance on managing UX professionals and advocating for users' needs

Teaches how to communicate UX strategy effectively to higher-ups

Prepares learners to organize user-centered design activities and manage UX teams

Offers a business-oriented approach to UX management, facilitated by HEC Montreal's expertise in business and management

Suitable as an individual course or part of the UX Design and Evaluation MicroMasters

Save this course

Create your own learning path. Save this course to your list so you can find it easily later.

Save

Reviews summary

Strategic ux leadership and advocacy

According to learners, this course provides a positive business-oriented approach to neutral UX management, enabling students to effectively positive advocate for user experience within organizations. Many appreciate its focus on positive strategic planning, positive team staffing, and demonstrating the positive measurable value of UX. While the course assumes neutral no prior knowledge, some suggest a basic understanding of UX design neutral enhances the learning experience. It is particularly valued by those aiming for or already in positive UX leadership roles, offering positive practical insights for bridging the gap between design and business.

Provides broad strategic overview, sometimes lacking granular detail.

"I felt the course provided a great strategic overview, but sometimes lacked deeper practical examples."

"The content is very informative, though occasionally the pace felt a bit slow for experienced managers."

"I wished for more specific case studies on how to control UX value in diverse scenarios."

Ideal for aspiring or current UX leaders, less for pure designers.

"While no previous knowledge is stated, I feel a basic understanding of UX concepts is beneficial."

"This course is ideal for those moving into management, less so for individual contributors."

"It's more strategic leadership focused than hands-on UX design or project management specifics."

Teaches how to champion UX and prove its organizational value.

"This course truly empowers you to advocate for users within your organization."

"I learned how to relay UX strategy to the strategy team and present measurable proof of value."

"It helped me understand how to maintain a high degree of UX maturity in my organization."

Offers actionable strategies for managing UX projects and teams.

"As a UX lead, I found the practical insights on managing UX professionals incredibly helpful."

"The sections on organizing user-centered design activities gave me clear, actionable steps."

"I now feel better equipped to staff UX teams with the appropriate talent and lead their efforts."

Emphasizes strategic and business aspects of UX.

"This course taught me how to bridge the gap between design thinking and business objectives effectively."

"I appreciated HEC Montreal's strong business-oriented approach to UX management; it's very relevant."

"It provided crucial frameworks for demonstrating UX value to senior leadership."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in UX Management with these activities:

Design of Everyday Things

Show steps

Strengthen your foundation in UX design by reviewing this classic text that provides insights into the principles of user-centered design.

View Design for a Better World: Meaningful,... on Amazon

Show steps

Read the book and take notes
Summarize key concepts and principles

UX Design Framework

Show steps

Improve your understanding of UX design principles and frameworks to strengthen foundational skills.

Show steps

Review core UX design principles
Explore different UX design frameworks

UX Study Group

Show steps

Engage with fellow learners and industry professionals to exchange ideas, discuss concepts, and collaborate on UX design projects.

Browse courses on User Experience

Show steps

Join or start a UX study group
Attend regular group meetings
Participate in discussions and activities

Five other activities

Expand to see all activities and additional details

Show all eight activities

UX Research Workshop

Show steps

Gain practical experience in conducting user research to enhance your understanding of user needs and behaviors.

Browse courses on UX Research

Show steps

Participate in a guided UX research workshop
Practice user interviewing techniques
Analyze and interpret research data

UX Design Exercises

Show steps

Gain hands-on experience in UX design by completing interactive exercises and challenges to enhance your practical skills.

Show steps

Find and complete online UX design exercises
Experiment with different design tools and techniques

UX Case Study

Show steps

Showcase your UX design skills and knowledge by creating a comprehensive case study that demonstrates your understanding of the design process.

Browse courses on UX Portfolio

Show steps

Select a UX design project
Document the design process
Analyze and present the results

UX Mentorship

Show steps

Accelerate your learning by connecting with experienced UX professionals who can provide guidance, feedback, and support on your UX journey.

Browse courses on User Experience

Show steps

Identify and reach out to potential mentors
Build a mutually beneficial relationship

UX Design Challenge

Show steps

Test and refine your UX design abilities by participating in a competitive design challenge, providing valuable feedback and exposure to industry best practices.

Browse courses on Design Thinking

Show steps

Identify and register for a UX design challenge
Work on the design solution
Submit your design and present it

Career center

Learners who complete UX Management will develop knowledge and skills that may be useful to these careers:

User Experience (UX) Researcher

UX Researchers study user behavior, needs, and motivations to improve the overall user experience of products and services. This course can help you develop the skills and knowledge needed to conduct user research, analyze data, and make recommendations for improvements. It can also help you build a foundation in human-computer interaction, which is essential for UX Researchers.

See salaries and explore the career path for User Experience (UX) Researcher

UX Designer

UX Designers use their understanding of user needs and behavior to design products and services that are easy to use and enjoyable. This course can help you develop the skills and knowledge needed to create user-centered designs, prototype and test designs, and work with developers to implement designs. It can also help you build a foundation in human-computer interaction, which is essential for UX Designers.

See salaries and explore the career path for UX Designer

Product Manager

Product Managers are responsible for the overall success of a product, from concept to launch and beyond. This course can help you develop the skills and knowledge needed to manage a product team, conduct market research, and develop and launch products. It can also help you build a foundation in business and management, which is essential for Product Managers.

See salaries and explore the career path for Product Manager

UX Strategy Consultant

UX Strategy Consultants help organizations develop and implement UX strategies. This course can help you develop the skills and knowledge needed to assess an organization's UX maturity, develop and implement UX strategies, and measure the impact of UX improvements. It can also help you build a foundation in business and management, which is essential for UX Strategy Consultants.

See salaries and explore the career path for UX Strategy Consultant

UX Architect

UX Architects design and oversee the implementation of UX strategies. This course can help you develop the skills and knowledge needed to design and implement UX solutions, evaluate the effectiveness of UX solutions, and work with stakeholders to ensure that UX goals are met. It can also help you build a foundation in information architecture, which is essential for UX Architects.

See salaries and explore the career path for UX Architect

UX Engineer

UX Engineers design and develop user interfaces for products and services. This course can help you develop the skills and knowledge needed to create user-centered designs, develop and test prototypes, and implement designs using front-end development technologies. It can also help you build a foundation in computer science, which is essential for UX Engineers.

See salaries and explore the career path for UX Engineer

UX Writer

UX Writers create and edit the text that users see in products and services. This course can help you develop the skills and knowledge needed to write clear, concise, and engaging UX copy. It can also help you build a foundation in writing and editing, which is essential for UX Writers.

See salaries and explore the career path for UX Writer

Human-Computer Interaction (HCI) Researcher

HCI Researchers study the interaction between humans and computers. This course can help you develop the skills and knowledge needed to conduct HCI research, analyze data, and make recommendations for improvements. It can also help you build a foundation in psychology, computer science, and design, which is essential for HCI Researchers.

See salaries and explore the career path for Human-Computer Interaction (HCI) Researcher

Interaction Designer

Interaction Designers design and develop the interactive elements of products and services. This course can help you develop the skills and knowledge needed to create user-centered designs, prototype and test designs, and work with developers to implement designs. It can also help you build a foundation in human-computer interaction, which is essential for Interaction Designers.

See salaries and explore the career path for Interaction Designer

Service Designer

Service Designers design and improve the overall experience of services. This course can help you develop the skills and knowledge needed to research and understand user needs, design and prototype service solutions, and evaluate the effectiveness of service improvements. It can also help you build a foundation in design thinking, which is essential for Service Designers.

See salaries and explore the career path for Service Designer

Product Owner

Product Owners are responsible for the vision and roadmap of a product. This course can help you develop the skills and knowledge needed to manage a product backlog, prioritize features, and work with the product team to deliver value to users. It can also help you build a foundation in business and management, which is essential for Product Owners.

See salaries and explore the career path for Product Owner

Project Manager

Project Managers plan and execute projects to achieve specific goals. This course can help you develop the skills and knowledge needed to manage projects, track progress, and ensure that projects are completed on time and within budget. It can also help you build a foundation in project management, which is essential for Project Managers.

See salaries and explore the career path for Project Manager

Business Analyst

Business Analysts gather and analyze business requirements to improve processes and systems. This course can help you develop the skills and knowledge needed to gather and analyze requirements, document requirements, and work with stakeholders to ensure that requirements are met. It can also help you build a foundation in business analysis, which is essential for Business Analysts.

See salaries and explore the career path for Business Analyst

Information Architect

Information Architects design and organize the structure and content of websites and other digital products. This course may help you develop the skills and knowledge needed to create sitemaps, wireframes, and other information architecture deliverables. It may also help you build a foundation in information architecture, which is essential for Information Architects.

See salaries and explore the career path for Information Architect

UX Evangelist

UX Evangelists promote and advocate for UX within their organizations. This course can help you develop the skills and knowledge needed to raise awareness of UX, build support for UX initiatives, and influence organizational culture. It can also help you build a foundation in communication and persuasion, which is essential for UX Evangelists.

See salaries and explore the career path for UX Evangelist

Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in UX Management.

The UX Book

Save

Provides a comprehensive overview of the UX design process, from user research to evaluation. It valuable resource for anyone who wants to learn more about UX design.

UX Management

What's inside

Learning objectives

Traffic lights

Save this course

Reviews summary

Strategic ux leadership and advocacy

Activities

Career center

Reading list

Share

Similar courses

edX Buyer Protection & Guarantee

Free Audit Track Available

14-Day Full Refund Window

Verified Academic & Industry Partner