商务英语课程:管理与领导力英语 Management & Leadership from Coursera

在你的职业生涯中，你是需使用英文的商务执行主管或是经理吗 ? 那么你知道要有良好的商务英文沟通能力是需要有专注力、字汇和运用特定的语言语法。在本课程中，你将跟着刚升迁的经理来了解她如何建立和领导出成功的团队。同时，你会将用英文来练习沟通的语言和方式，并用于以下的需求情况:

● 以诚信和尊重来召聘和训练专业的团队共同合作

● 管理及参与有条理的会议

● 召开有效率的电话会议

● 书写专业也易懂的电子邮件

本课程的活动将提供机会来分享你的经验和接收来自全世界其他专业商务人士的回馈。

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for:

• Recruiting and training a professional team to work together with integrity and respect

• Managing and participating in well-organized meetings

• Making telephone conferences more efficient

• Writing professional emails that are easy to read

The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.

What's inside

Syllabus

人事与聘雇的决策 Staffing and Hiring Decisions

在本单元中，你将观察伊丽莎白如何建立她的团队的始末。你将观察她在各种情况下沟通的方法，分析她和团队的互动，从她选择的语言，无论是直接或间接的请求，你将学到更好沟通方式。经由讨论板和同侪之间评论的作业，你将综合优化你新学得的沟通技巧，并且运用在实际生活中的交谈以及活动。 In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

商务会议管理 Meeting Management

高效率的商务会议需要有规划、领导力与语言能力。如果缺乏这些技能，会议可能会流于无聊或缺乏生产力。虽然本单元涵盖商务会议管理的主题，但是一定不会无聊，因为我们有伊丽莎白和她的团队引导我们学习的过程。在本单元，你将观察伊丽莎白和她的团队并向他们学习。在学会商务会议管理后，你将能够规划及主持有效率的会议，重点总结会议议程的项目，然而开始发展出更好的沟通与表达的对策。 Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

领导与团队合作 Leading and Teaming

有自信地打断部署，请求澄清并且得到你要的答案，拥有发言权并保持住发言权。这些都是你在领导与团队合作中所能学得与应用的技能。 Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

规划、组织与委派 Planning, Organizing, and Delegating

如期维持业务或管理项目需要规划。这规划需要将信息组织成轻便的小套装信息，比如现况报告和电子邮件。因此，在执行规划、组织和委派时会高度专注于现况报告和电子邮件这两种文件所使用的语言。学完本单元之后，你将会运用简明的语言把大篇的重要信息总结成较小的套装文件。 Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

管理与指导 Managing and Coaching

当你使用第二语言沟通时，促进员工的成就的管理技能将会更具挑战性。在完成管理与指导单元，你将会注意到积极聆听的重要性，以及使用关键语句以促进指导或辅导的过程。 Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

回顾 Review

本单元将会帮助你成功地完成小组讨论 This module will help you to complete the discussion panel successfully.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Teaches business communication skills in English, which are highly relevant in the business world

Taught by Wanda Huber, Andrea Mürau Haraway, and Jenny Young, who are recognized for their work in business communication

Examines specific linguistic structures and vocabulary used in business communication, which is essential for effective communication

Covers a range of real-life business scenarios, providing practical application of the skills learned

Also comes with interactive activities, discussion boards, and peer-reviewed assignments, which promote engagement and feedback

This course is designed for business executives and managers who use English in their careers, and who need to improve their business communication skills

Reviews summary

Valuable business english

Reviews indicate that this course is a great resource for improving communication skills in business situations for non-native speakers. Students are particularly satisfied with the focus on practical skills, such as leading meetings, managing teams, and writing professional emails. However, some students have expressed concerns about the course content being too basic for experienced professionals.

Focuses on practical skills needed for business communication.

"Very useful course, and I recommended to the people who want to lean Management & Leadership of Business English."

May be too basic for experienced professionals.

"I think it´s very helpful for those who are recent graduated and have no labor experiences."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in 商务英语课程:管理与领导力英语 Management & Leadership with these activities:

Follow a tutorial on effective telephone conferencing

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In this course, you will be practicing having telephone conferences. To prepare, follow a tutorial on this type of communication.

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Search for a tutorial on how to have effective telephone conferences.
Watch the tutorial and take notes on any relevant tips and tricks.
Practice using the tips and tricks you learned from the tutorial.

Participate in a discussion forum

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Participating in discussion forums will give you an opportunity to interact with other students and the instructor, allowing you to practice your communication skills.

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Find a discussion forum that is related to the course material.
Post a question or comment in the forum.
Respond to other students' posts and comments.

Show all two activities

Career center

Learners who complete 商务英语课程:管理与领导力英语 Management & Leadership will develop knowledge and skills that may be useful to these careers:

Business Analyst

Business analysts help companies improve productivity and make better decisions by analyzing data, identifying problems, and recommending solutions. They may also develop and implement new systems and processes. This course can help you as a Business Analyst by providing you with the skills and knowledge to effectively communicate with stakeholders, manage projects, and lead teams.

See salaries and explore the career path for Business Analyst

Consultant

Consultants help organizations improve their performance by providing advice and expertise on a variety of topics, such as strategy, operations, and technology. They may also develop and implement new systems and processes. This course can help you succeed as a Consultant by providing you with the communication and leadership skills you need to succeed.

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Financial Analyst

Financial analysts help companies make sound financial decisions by analyzing data, identifying trends, and making recommendations. They may also develop and implement new financial strategies and products. This course can help you in your role as a Financial Analyst by providing you with the skills and knowledge to effectively communicate with stakeholders and senior management, and to understand financial concepts.

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Human Resources Manager

Human resources managers plan, direct, and coordinate the administrative functions of an organization. This includes recruiting, hiring, training, and developing employees, as well as managing employee relations and benefits. This course can help you as a Human Resources Manager by providing you with the skills and knowledge to effectively communicate with employees and senior management, and to understand the principles of human resources management.

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IT Manager

IT managers plan, direct, and coordinate the activities of an organization's IT department. This includes developing and implementing IT strategies and policies, managing IT staff, and ensuring that the organization's IT systems are running smoothly. This course can help you as an IT Manager by providing you with the skills and knowledge to effectively communicate with stakeholders, manage projects, and lead teams.

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Marketing Manager

Marketing managers plan and direct marketing campaigns to promote products and services. This includes developing marketing strategies, managing marketing budgets, and overseeing marketing staff. This course may be useful to you as a Marketing Manager by providing you with the skills and knowledge to effectively communicate with customers and stakeholders, and to understand the principles of marketing.

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Operations Manager

Operations managers plan, direct, and coordinate the activities of an organization's operations department. This includes developing and implementing operations strategies, managing operations staff, and ensuring that the organization's operations are running smoothly. This course may be useful to you as an Operations Manager by providing you with the skills and knowledge to effectively communicate with stakeholders, manage projects, and lead teams.

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Project Manager

Project managers plan, direct, and coordinate projects. They may also be responsible for managing budgets, schedules, and resources. This course can help you in your role as a Project Manager by providing you with the project management skills and knowledge that you need to effectively plan, execute, and close projects.

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Sales Manager

Sales managers plan, direct, and coordinate the activities of an organization's sales force. This includes developing and implementing sales strategies, managing sales staff, and ensuring that the organization's sales targets are being met. This course may be useful to you as a Sales Manager by providing you with the skills and knowledge to effectively communicate with customers and stakeholders, and to understand the principles of sales management.

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Strategy Consultant

Strategy consultants help organizations develop and implement strategies to achieve their goals. They may also provide advice on a variety of topics, such as business planning, market entry, and mergers and acquisitions. This course can help you as a Strategy Consultant by providing you with the skills and knowledge to effectively communicate with senior management, and to understand the principles of strategy consulting.

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Team Leader

Team leaders are responsible for leading and motivating a team of employees. They may also be responsible for setting goals, assigning tasks, and providing feedback. This course can help you in your role as a Team Leader by providing you with the communication and leadership skills you need to succeed.

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Instructional Designer

Instructional designers develop and deliver training programs for employees. They may also be responsible for evaluating the effectiveness of training programs. This course may be useful to you as an Instructional Designer by providing you with the skills and knowledge to effectively communicate with learners and stakeholders, and to understand the principles of instructional design.

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Teacher

Teachers plan and deliver lessons to students in a variety of settings. They may also be responsible for assessing student learning and providing feedback. This course may be useful to you as a Teacher by providing you with the skills and knowledge to effectively communicate with students and parents, and to understand the principles of teaching.

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Writer

Writers create and edit written content for a variety of purposes, such as marketing, journalism, and public relations. They may also be responsible for researching and organizing information. This course may be useful to you as a Writer by providing you with the skills and knowledge to effectively communicate with clients and stakeholders, and to understand the principles of writing.

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Public relations manager

Public relations managers plan and manage public relations campaigns to promote an organization's image and reputation. They may also be responsible for developing and executing public relations strategies, and managing public relations staff. This course may be useful to you as a Public Relations Manager by providing you with the skills and knowledge to effectively communicate with the public and stakeholders, and to understand the principles of public relations.

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