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Christian Terwiesch
了解如何提升工作效率和提高质量标准，学会分析和改善服务业或制造业商务流程。主要概念包括流程分析、瓶颈、流程速率和库存量等。成功完成本课程后，您可以运用所学技能处理现实商务挑战，这也是沃顿商学院商务基础专项课程的组成部分。
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What's inside
Syllabus
第 1 单元 - 简介
为了让您能对课程和老师有一些基本了解，我们特别制作了这个短小的概述模块！
第 2 单元 - 流程分析
您将在本模块中学习如何找到过程分析的关键因素：流速（flow rate）和流程时间（flow time）；如何找到瓶颈；如何优化劳力和库存；如何处理有多个流动单元的复杂情况。本模块教学结束后，您将能将运营分解为了流程，然后改进流程使利润和效率最大化。
Read more
Syllabus
第 1 单元 - 简介
为了让您能对课程和老师有一些基本了解，我们特别制作了这个短小的概述模块！
第 2 单元 - 流程分析
您将在本模块中学习如何找到过程分析的关键因素：流速（flow rate）和流程时间（flow time）；如何找到瓶颈；如何优化劳力和库存；如何处理有多个流动单元的复杂情况。本模块教学结束后，您将能将运营分解为了流程，然后改进流程使利润和效率最大化。
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
面向服务业或制造业人员，讲解操作流程分析的改善方法，即识别瓶颈、改善劳动生产率和库存管理。
课程内容包含流程分析、生产率、质量三大类别，内容全面。
课程由沃顿商学院教授 Christian Terwiesch 授课，师资力量雄厚。
属于沃顿商学院商务基础专项课程的组成部分，课程内容具有权威性。
课程内容帮助学员了解运营管理中与质量相关的主要方面，提升质量管理能力。
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Reviews summary
运营管理基础核心概论
学生们说，这门沃顿商学院出品的运营管理概论（中文版）课程是学习关键运营管理基础知识的一个非常良好的起点。课程精心设计且结构清晰，循序渐进地涵盖了核心的流程分析技巧、衡量生产率的方法以及保障质量的关键实践等重要概念。许多学生表示课程内容通俗易懂，特别是对于之前没有接触过运营管理的完全初学者而言，感觉非常友好。他们赞扬讲师的讲解生动清晰，提供的案例也很实用贴近实际，有助于学习者快速将抽象理论与日常商务实践相结合。然而，也有部分已有一定运营基础或经验的学生评论说，课程内容相对基础，如果期望获得更深入的理论探讨或高级技巧，可能会觉得深度不够，需要结合其他资源进行补充学习。但总的来说，对于希望快速、系统地掌握运营管理基本框架和重要工具的学习者群体，这门课程被认为是非常有价值的，能够为今后进一步深入学习打下扎实的理论基础。这门课程整体评价较高，其入门友好性和实践启发性尤其受到好评。
对于有经验者可能深度不够。
"如果你已经有一些运营基础，这门课可能内容会比较基础。"
"课程确实是概论，适合零基础，想深入学习需要其他资源。"
"内容比较泛，没有特别深入的数学模型或高级分析。"
学到的知识可以直接应用于工作实践。
"课程中的流程分析方法立刻在我的工作中派上了用场。"
"学到了如何找到瓶颈，这对优化我的团队流程很有帮助。"
"课程提供了很多实用的工具和技巧，不是空讲理论。"
讲师能够把复杂概念讲得明白。
"老师讲课条理清晰，声音也很好听。"
"复杂的运营概念通过案例讲得很生动。"
"我觉得讲师的讲解非常到位，很容易跟上思路。"
适合初学者快速掌握运营管理基础。
"对于完全没有运营背景的我来说，这门课是很好的入门，概念讲得很清楚。"
"非常适合想了解运营管理基础的人。"
"课程内容由浅入深，帮助我建立了对运营管理的初步认知框架。"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in 运营管理概论（中文版） with these
activities:
整理学习材料
Show steps
整理学习资料将帮助你保持井然有序并在需要时轻松找到信息。
Show steps
-
收集课程材料
-
组织笔记和作业
流程改进头脑风暴
Show steps
与同学一起头脑风暴流程改进想法将激发你的创造力并拓展你的视野。
Show steps
-
组建学习小组
-
选择要改进的流程
-
头脑风暴改进想法
Show all two activities
整理学习材料
Show steps
整理学习资料将帮助你保持井然有序并在需要时轻松找到信息。
Show steps
Show steps
Show steps
- 收集课程材料
- 组织笔记和作业
流程改进头脑风暴
Show steps
与同学一起头脑风暴流程改进想法将激发你的创造力并拓展你的视野。
Show steps
Show steps
Show steps
- 组建学习小组
- 选择要改进的流程
- 头脑风暴改进想法
Show all two activities
Career center
Learners who complete 运营管理概论（中文版） will develop knowledge and skills
that may be useful to these careers:
Business Process Analyst
Business Process Analyst
A **Business Process Analyst** studies and analyzes business processes with the goal of improving efficiency and productivity. For successful **Business Process Analysts**, they must have the ability to identify, evaluate, and improve processes, as well as strong analytical and problem-solving skills. An in-depth understanding of operations management is essential for this role. This course, which covers topics like process analysis, efficiency, productivity, and quality, helps to build a strong foundation for grasping the core concepts of business process management.
Operations Research Analyst
Operations Research Analyst
An **Operations Research Analyst** uses analytical techniques to solve complex problems in a variety of industries, including manufacturing, healthcare, and finance. They develop and implement mathematical models to optimize processes and improve efficiency. A strong understanding of operations management is essential for this role. This course helps to build a strong foundation for grasping the core concepts of operations research, making it a suitable choice for those interested in this career.
Manufacturing Engineer
Manufacturing Engineer
A **Manufacturing Engineer** designs, develops, and improves production processes in manufacturing environments. They use their knowledge of engineering principles and operations management to optimize processes, improve quality, and reduce costs. This course, with its focus on process analysis, efficiency, productivity, and quality, may be useful for those interested in this career.
Supply Chain Manager
Supply Chain Manager
A **Supply Chain Manager** plans, implements, and manages the flow of goods and services from suppliers to customers. They use their knowledge of operations management to optimize inventory levels, reduce costs, and improve customer service. An understanding of operations management is highly beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Project Manager
Project Manager
A **Project Manager** plans, executes, and closes projects. They use their knowledge of project management principles and operations management to ensure that projects are completed on time, within budget, and to the required quality standards. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career.
Quality Control Inspector
Quality Control Inspector
A **Quality Control Inspector** ensures that products and services meet quality standards. They use their knowledge of quality control principles and operations management to identify and correct defects, and to improve processes. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career.
Inventory Manager
Inventory Manager
An **Inventory Manager** plans, implements, and manages inventory levels. They use their knowledge of inventory management principles and operations management to optimize inventory levels, reduce costs, and improve customer service. An understanding of operations management is highly beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Production Manager
Production Manager
A **Production Manager** plans, implements, and manages production processes. They use their knowledge of production management principles and operations management to optimize production levels, reduce costs, and improve quality. An understanding of operations management is essential for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Process Engineer
Process Engineer
A **Process Engineer** designs, develops, and improves processes in a variety of industries, including manufacturing, healthcare, and finance. They use their knowledge of engineering principles and operations management to optimize processes, improve quality, and reduce costs. An understanding of operations management is highly beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Business Analyst
Business Analyst
A **Business Analyst** analyzes business processes and systems to identify areas for improvement. They use their knowledge of business analysis principles and operations management to develop and implement solutions that improve efficiency, productivity, and quality. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Management Consultant
Management Consultant
A **Management Consultant** advises businesses on how to improve their operations and performance. They use their knowledge of management principles and operations management to help businesses identify and solve problems, and to develop and implement solutions that improve efficiency, productivity, and quality. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Financial Analyst
Financial Analyst
A **Financial Analyst** analyzes financial data to make recommendations on investments and other financial decisions. They use their knowledge of financial analysis principles and operations management to evaluate the financial performance of companies and to identify opportunities for growth. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Marketing Manager
Marketing Manager
A **Marketing Manager** plans, implements, and manages marketing campaigns. They use their knowledge of marketing principles and operations management to develop and implement marketing strategies that reach target audiences, generate leads, and drive sales. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Sales Manager
Sales Manager
A **Sales Manager** plans, implements, and manages sales teams. They use their knowledge of sales principles and operations management to develop and implement sales strategies that generate leads, close deals, and build relationships with customers. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
Human Resources Manager
Human Resources Manager
A **Human Resources Manager** plans, implements, and manages human resources programs. They use their knowledge of human resources principles and operations management to develop and implement HR strategies that attract, retain, and develop employees. An understanding of operations management is beneficial for this role. This course may be helpful for those interested in this career as it provides an overview of key operations management concepts.
For more career information including salaries, visit:
OpenCourser.com/course/8k60n8/Yun
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
运营管理概论（中文版）.
Provides a comprehensive overview of operations management, covering key concepts such as process analysis, quality management, and supply chain management. It valuable resource for students and practitioners alike.
Explores the role of operations management in achieving sustainability and competitiveness. It covers topics such as green supply chain management, lean manufacturing, and sustainable product design.
Provides a comprehensive overview of operations management from a supply chain perspective. It covers topics such as supplier management, inventory management, and logistics.
Focuses on the unique challenges of managing service operations. It covers topics such as service quality, customer satisfaction, and employee motivation.
Provides a comprehensive overview of operations management theory and practice. It valuable resource for students and practitioners alike.
Provides a quick reference guide to 100 Lean Six Sigma tools. It valuable resource for practitioners who want to improve quality and speed.
Provides a comprehensive overview of quality management tools and techniques. It valuable resource for practitioners who want to improve quality.
Provides a comprehensive overview of supply chain management. It valuable resource for students and practitioners alike.
Save
Novel that teaches the principles of operations management. It valuable resource for students and practitioners alike.
Tells the story of the development of lean manufacturing. It valuable resource for practitioners who want to learn more about lean.
Provides a quantitative approach to operations management. It valuable resource for practitioners who want to use quantitative methods to improve operations.
Provides a global perspective on operations management. It valuable resource for practitioners who work in global supply chains.
Provides a decision-making approach to operations management. It valuable resource for practitioners who want to make better decisions about operations.
Provides a process approach to operations management. It valuable resource for practitioners who want to improve processes.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/8k60n8/Yun
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Similar courses
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Effort
4 weeks of study, 4-6 hours a week
Via
Coursera
Institution
University of Pennsylvania
Instructor
Christian Terwiesch
Language
中文
Transcripts
English
Español
This course belongs to a
collection
called
商务基础 (中文版). It's comprised of five courses:
- 市场营销概论 (中文版）
- 运营管理概论（中文版） (viewing)
- 沃顿商务基础毕业项目 (中文版)
- 财务会计概论（中文版）
- 企业金融概论（中文版）
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