Los gerentes de primera línea ocupan el primer nivel de gestión en todas las operaciones y funciones de una empresa, y se utilizan en casi todos los sectores y mercados. Constituyen el 60% de los directivos de una empresa y supervisan directamente hasta el 80% de su personal. Son la representación de una marca: interactúan con los clientes, hablan con los proveedores, negocian contratos y gestionan a los empleados. Son, en esencia, la estrategia activa de una empresa y la clave de su éxito.
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Los gerentes de primera línea ocupan el primer nivel de gestión en todas las operaciones y funciones de una empresa, y se utilizan en casi todos los sectores y mercados. Constituyen el 60% de los directivos de una empresa y supervisan directamente hasta el 80% de su personal. Son la representación de una marca: interactúan con los clientes, hablan con los proveedores, negocian contratos y gestionan a los empleados. Son, en esencia, la estrategia activa de una empresa y la clave de su éxito.
Los gerentes de primera línea ocupan el primer nivel de gestión en todas las operaciones y funciones de una empresa, y se utilizan en casi todos los sectores y mercados. Constituyen el 60% de los directivos de una empresa y supervisan directamente hasta el 80% de su personal. Son la representación de una marca: interactúan con los clientes, hablan con los proveedores, negocian contratos y gestionan a los empleados. Son, en esencia, la estrategia activa de una empresa y la clave de su éxito.
Frontline Manager® se desarrollaron para ofrecer una formación vital en habilidades directivas básicas a los gerentes de primer nivel. Centrados en temas como la supervisión, el coaching, los estilos de liderazgo, la cultura organizativa y la gestión del tiempo, los cursos están diseñados para ayudar a que los directivos de primera línea se conviertan en verdaderos líderes dentro de una organización.
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Learning objectives
- El curso consta de 9 módulos y una simulación que se imparten en línea y a ritmo individual, ofreciendo flexibilidad en la entrega y el calendario:
- Frontline manager®: equilibrio vida-trabajo
- Frontline manager®: mejor comunicación
- Frontline manager®: coaching
- Frontline manager®: introducción a la supervisión
- Frontline manager®: estilos de liderazgo
- Frontline manager®: cómo navegar por su cultura organizativa
- Frontline manager®: disciplina progresiva
- Frontline manager®: equipos y grupos
- Frontline manager®: gestión del tiempo
- Frontline manager® simulation: liderar al equipo en dragonfly
- El curso consta de 9 módulos y una simulación que se imparten en línea y a ritmo individual, ofreciendo flexibilidad en la entrega y el calendario:
- Frontline manager®: equilibrio vida-trabajo
- Frontline manager®: mejor comunicación
- Frontline manager®: coaching
- Frontline manager®: introducción a la supervisión
- Frontline manager®: estilos de liderazgo
- Frontline manager®: cómo navegar por su cultura organizativa
- Frontline manager®: disciplina progresiva
- Frontline manager®: equipos y grupos
- Frontline manager®: gestión del tiempo
- Frontline manager® simulation: liderar al equipo en dragonfly
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Activities
Seek mentorship from experienced frontline managers
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Connect with individuals who have successfully navigated the challenges of frontline management and can provide valuable guidance.
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Supervision
Show steps
-
Identify potential mentors within your organization or network.
-
Reach out to them and request a mentorship opportunity.
-
Regularly meet with your mentor to discuss your progress and challenges.
Read 'The Frontline Manager' by Harvard Business Review
Show steps
Gain valuable insights and practical advice from a respected publication in the field of frontline management.
Show steps
-
Purchase or borrow the book.
-
Read the book thoroughly and take notes on key concepts.
-
Apply the lessons learned from the book to your own leadership practices.
Review the core principles of frontline management
Show steps
Solidify your understanding of the fundamental concepts and practices of frontline management.
Browse courses on
Supervision
Show steps
-
Watch the online tutorials provided by edX on key topics such as supervision, coaching, and leadership.
-
Read articles and books on frontline management to supplement your learning.
-
Take practice quizzes to test your understanding of the core principles.
Four other activities
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Attend industry events and conferences focused on frontline management
Show steps
Network with professionals, learn from industry experts, and stay up-to-date on the latest trends in frontline management.
Browse courses on
Supervision
Show steps
-
Identify relevant industry events and conferences.
-
Register for and attend the events.
-
Actively participate in sessions, workshops, and networking opportunities.
Participate in online discussion forums with your peers
Show steps
Engage with other students in discussions to exchange perspectives and insights on frontline management challenges.
Browse courses on
Supervision
Show steps
-
Join the discussion forums and introduce yourself.
-
Actively participate in discussions by sharing your thoughts and experiences.
-
Read and respond to the posts of your peers to broaden your understanding.
Contribute to open-source projects related to frontline management
Show steps
Engage in real-world projects and contribute your knowledge and skills to the frontline management community.
Browse courses on
Supervision
Show steps
-
Identify open-source projects that align with your interests in frontline management.
-
Join the project community and introduce your skills.
-
Take on tasks and contribute to the project's development.
-
Collaborate with other contributors and share your expertise.
Develop a personal leadership plan
Show steps
Apply the knowledge and skills you are learning to create a tailored plan for your personal leadership development.
Browse courses on
Coaching
Show steps
-
Identify your strengths, weaknesses, and areas for improvement as a leader.
-
Set specific and achievable leadership goals.
-
Develop a roadmap of actions to achieve your goals.
-
Monitor your progress and make adjustments as needed.
Seek mentorship from experienced frontline managers
Show steps
Connect with individuals who have successfully navigated the challenges of frontline management and can provide valuable guidance.
Browse courses on
Supervision
Show steps
- Identify potential mentors within your organization or network.
- Reach out to them and request a mentorship opportunity.
- Regularly meet with your mentor to discuss your progress and challenges.
Read 'The Frontline Manager' by Harvard Business Review
Show steps
Gain valuable insights and practical advice from a respected publication in the field of frontline management.
Show steps
- Purchase or borrow the book.
- Read the book thoroughly and take notes on key concepts.
- Apply the lessons learned from the book to your own leadership practices.
Review the core principles of frontline management
Show steps
Solidify your understanding of the fundamental concepts and practices of frontline management.
Browse courses on
Supervision
Show steps
- Watch the online tutorials provided by edX on key topics such as supervision, coaching, and leadership.
- Read articles and books on frontline management to supplement your learning.
- Take practice quizzes to test your understanding of the core principles.
Attend industry events and conferences focused on frontline management
Show steps
Network with professionals, learn from industry experts, and stay up-to-date on the latest trends in frontline management.
Browse courses on
Supervision
Show steps
- Identify relevant industry events and conferences.
- Register for and attend the events.
- Actively participate in sessions, workshops, and networking opportunities.
Participate in online discussion forums with your peers
Show steps
Engage with other students in discussions to exchange perspectives and insights on frontline management challenges.
Browse courses on
Supervision
Show steps
- Join the discussion forums and introduce yourself.
- Actively participate in discussions by sharing your thoughts and experiences.
- Read and respond to the posts of your peers to broaden your understanding.
Contribute to open-source projects related to frontline management
Show steps
Engage in real-world projects and contribute your knowledge and skills to the frontline management community.
Browse courses on
Supervision
Show steps
- Identify open-source projects that align with your interests in frontline management.
- Join the project community and introduce your skills.
- Take on tasks and contribute to the project's development.
- Collaborate with other contributors and share your expertise.
Develop a personal leadership plan
Show steps
Apply the knowledge and skills you are learning to create a tailored plan for your personal leadership development.
Browse courses on
Coaching
Show steps
- Identify your strengths, weaknesses, and areas for improvement as a leader.
- Set specific and achievable leadership goals.
- Develop a roadmap of actions to achieve your goals.
- Monitor your progress and make adjustments as needed.
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