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Jason Alba
Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and...
Read more
Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and...
Read more
Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.
Register for this course and see more details by visiting:
OpenCourser.com/course/m28fer/effective
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops core phone communication skills, which are essential for many professions
Explores body language's impact on phone interactions, expanding understanding beyond just spoken word
Offers guidance on planning and preparing for phone calls, strategies often overlooked
Includes instructions on post-call follow-ups and note-taking, ensuring effective documentation
Taught by Jason Alba, who is recognized for their work in communication training
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Effective Phone Skills.
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Career center
Learners who complete Effective Phone Skills will develop knowledge and skills
that may be useful to these careers:
Call Center Representative
Call Center Representative
Call Center Representatives spend most of their day on the phone. Effective communication skills are essential in this profession, and the Effective Phone Skills course is an excellent resource. It can help you build a strong foundation in effective communication skills and prepare you for success as a Call Center Representative.
Project Manager
Project Manager
Project Managers often find themselves on calls with clients, team members, and other stakeholders. Effective communication is key to building strong relationships and bringing a project to completion. Effective Phone Skills helps build a foundation for effective communication. It is a good fit for anyone looking to enhance their phone skills in order to achieve career success.
Account Manager
Account Manager
Account Managers build and maintain important client relationships. Taking the Effective Phone Skills course may help you achieve success in this role. By learning how to use your voice effectively, you can make a lasting impression and build strong bonds with clients. Additionally, planning for better calls can lead to more productive and successful outcomes.
Inside Sales Representative
Inside Sales Representative
Inside Sales Representatives spend most of their day on the phone. Effective communication skills can help you achieve your goals, leading to higher commissions and better performance reviews. This course may be useful as it can help you learn more about using your voice effectively. You will also discover better ways to plan and follow up on calls, which can help you build a strong foundation as an Inside Sales Representative.
Recruiter
Recruiter
Recruiters are often on the phone, so building a strong foundation in effective communication can help you find success in this role. Effective Phone Skills may be useful as it can help you learn to use your voice more effectively. This can be helpful when screening candidates, scheduling interviews, and presenting job opportunities. Additionally, the skills you learn in this course can help you build strong relationships with potential candidates, which can lead to a more successful career as a Recruiter.
Technical Support Representative
Technical Support Representative
Technical Support Representatives need to be able to communicate effectively with clients who are experiencing technical issues. Effective Phone Skills is a good fit for this role as it can help you learn how to use your voice effectively. The course also teaches you how to build a foundation in effective communication, which is valuable for any Technical Support Representative.
Business Development Manager
Business Development Manager
Business Development Managers focus on building and maintaining relationships, in order to increase sales or promote a business. Effective Phone Skills may be useful in this role. The skills learned can help you plan for better calls and use your voice effectively. Learning how to follow up effectively can also help you nurture relationships with potential business partners.
Sales Manager
Sales Manager
Sales Managers who want to improve their communication skills may find that Effective Phone Skills is useful. The course helps you develop a foundation in effective communication. You will learn how to use your voice effectively, plan for better calls, and follow up effectively. These skills can be applied to all areas of sales management, from managing clients to mentoring new hires.
Marketing Manager
Marketing Manager
Marketing Managers often use phones to build strong relationships with clients, partners, and team members. Effective Phone Skills can help you build a foundation in effective communication and learn how to use your voice effectively. These skills are valuable in any marketing role, especially for those who want to advance their career.
Public relations manager
Public relations manager
Public Relations Managers often use phones to communicate with the media, clients, and other stakeholders. Effective Phone Skills can help you build a foundation in effective communication and learn how to use your voice effectively. These skills can help you excel in this role and build a successful career.
Event Planner
Event Planner
Event Planners often use phones to communicate with clients, vendors, and other stakeholders. Effective Phone Skills can help you build a foundation in effective communication: you will learn how to use your voice effectively and plan for better calls. These skills can be applied to all aspects of event planning, from initial client contact to post-event follow-up.
Customer Service Representative
Customer Service Representative
Customer Service Representatives must be able to build rapport with clients and callers. Effective Phone Skills helps build a foundation for successful communication. Learning how to use your voice effectively and plan for better calls can boost your career prospects in this field. The skills you learn in this course may also help you during the hiring process, where strong phone skills are often required.
Administrative Assistant
Administrative Assistant
Administrative Assistants often use phones to communicate with clients, team members, and other stakeholders. Effective Phone Skills may be useful in this role as it can help you build a foundation in effective communication. The skills learned can help you plan for better calls and use your voice effectively. You will also learn how to follow up effectively, which can be helpful when managing a team or a project.
Human Resources Manager
Human Resources Manager
Human Resources Managers often use phones to communicate with employees, candidates, and other stakeholders. Effective Phone Skills may be useful in this role as it can help you build a foundation in effective communication. The skills learned can help you plan for better calls and use your voice effectively. You will also learn how to follow up effectively, which can be helpful when managing a team or a project.
Operations Manager
Operations Manager
Operations Managers often use phones to communicate with clients, team members, and other stakeholders. Effective Phone Skills may be useful in this role as it can help you build a foundation in effective communication. The skills learned can help you plan for better calls and use your voice effectively. You will also learn how to follow up effectively, which can be helpful when managing a team or a project.
For more career information including salaries, visit:
OpenCourser.com/course/m28fer/effective
Reading list
We've selected 14 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Effective Phone Skills.
Provides a step-by-step guide to having difficult conversations effectively.
Provides a framework for personal and professional effectiveness, including how to communicate effectively with others.
Provides a comprehensive overview of business communication, covering both verbal and nonverbal communication, and includes tips on how to build relationships and manage conflict.
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Provides insights into how to give effective presentations, including how to use body language and storytelling to engage your audience.
Provides insights into the presentation style of Steve Jobs, including how he used storytelling and visuals to engage his audience.
Provides insights into the challenges of running a startup.
Provides a step-by-step guide to building a successful product.
Provides insights into how to build a successful business from scratch.
Provides a comprehensive overview of the art of persuasion, including how to use effective communication to influence others.
Provides a comprehensive overview of body language, including how to read and interpret body language cues.
Save
Provides a framework for developing good strategy.
Provides a step-by-step guide to building a successful startup.
Provides insights into how companies can innovate and avoid the innovator's dilemma.
This classic management book provides insights into how to manage effectively, including how to communicate effectively with employees.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/m28fer/effective
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Time
1 hours
Via
Pluralsight
Instructor
Jason Alba
Good to know
Develops core phone communication skills, which are essential for many professions
Explores body language's impact on phone interactions, expanding understanding beyond just spoken word
Offers guidance on planning and preparing for phone calls, strategies often overlooked
Includes instructions on post-call follow-ups and note-taking, ensuring effective documentation
Taught by Jason Alba, who is recognized for their work in communication training
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