الذكاء العاطفي | Emotional Intelligence from Coursera

كثيراً ما نقابل في حياتنا أشخاصاً على قدر عالٍ من الذكاء العقلي، ورغم أنهم كانوا ناجحين ومتفوقين جداً في حياتهم الدراسية، لكنهم فشلوا تماماً في حياتهم العملية والأسرية، وهذا ما أثار فضول الباحثين، حيث بعد سنوات طويلة من البحث اكتشف الباحثون أن القدرات السلوكية لهؤلاء الأشخاص ضعيفة جداً، مما أثر على تعاملاتهم وقدرتهم على التأقلم مع الآخرين، وهذا ما يقيسه نوع آخر من الذكاء يُسمى بالذكاء العاطفي (Emotional Intelligence).

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بفهم الذكاء العاطفي، أو كان مجال عملك يتطلب توظيف ذلك في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك بشكل فعال ومؤثر.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: استعراض أمثلة عن مجالات تطبيق الذكاء العاطفي في الحياة الشخصية والعملية، استيعاب خطوات تعزيز مستوى الذكاء العاطفي وطرق تنميته، فهم مكونات الذكاء العاطفي والمهارات التي يتحلى بها أصحابه، الذكاء العاطفي وأهميته ومبادؤه الأساسية.

What's inside

Syllabus

الذكاء العاطفي

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: استعراض أمثلة عن مجالات تطبيق الذكاء العاطفي في الحياة الشخصية والعملية، استيعاب خطوات تعزيز مستوى الذكاء العاطفي وطرق تنميته، فهم مكونات الذكاء العاطفي والمهارات التي يتحلى بها أصحابه، الذكاء العاطفي وأهميته ومبادؤه الأساسية.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines emotional intelligence, which is highly relevant in career and personal life

Explores real-world examples of emotional intelligence in personal and professional settings

Focuses on key components and skills associated with emotional intelligence

Introduces core principles and foundations of emotional intelligence

Suitable for those seeking to comprehend and develop their emotional intelligence

Course is preliminary and introductory in nature

Career center

Learners who complete الذكاء العاطفي | Emotional Intelligence will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

Human resources managers oversee the hiring, training, and development of employees. They also create and implement policies and procedures that ensure compliance with labor laws. Emotional Intelligence can help human resources managers build relationships with employees, create a positive work environment, and resolve conflicts. This course may be useful for those seeking a career in human resources management.

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Social Worker

Social workers help people cope with difficult life situations. They provide counseling, support, and resources to individuals and families. Emotional Intelligence can help social workers understand and empathize with their clients, build strong relationships with them, and advocate for their needs. This course may be useful for those seeking a career in social work.

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Counselor

Counselors provide guidance and support to individuals and families who are facing challenges. They help people understand and cope with their emotions, make decisions, and solve problems. Emotional Intelligence can help counselors build strong relationships with their clients, create a safe and supportive environment, and facilitate personal growth. This course may be useful for those seeking a career in counseling.

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Marketing Manager

Marketing managers develop and implement marketing campaigns to promote products and services. They work with other departments to create marketing materials, conduct market research, and track results. Emotional Intelligence can help marketing managers understand consumer behavior, develop effective marketing campaigns, and build relationships with customers. This course may be useful for those seeking a career in marketing management.

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Event Planner

Event planners plan and coordinate events, such as weddings, conferences, and parties. They work with clients to determine their needs, develop a budget, and book vendors. Emotional Intelligence can help event planners build relationships with clients, understand their vision, and manage the stress of planning an event. This course may be useful for those seeking a career in event planning.

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Customer Service Manager

Customer service managers oversee the customer service team and are responsible for ensuring that customers have a positive experience. They develop and implement customer service policies and procedures, train and supervise customer service representatives, and monitor customer satisfaction. Emotional Intelligence can help customer service managers build relationships with customers, understand their needs, and resolve complaints. This course may be useful for those seeking a career in customer service management.

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Public relations manager

Public relations managers manage the public image of organizations. They develop and implement public relations campaigns, write press releases, and manage media relations. Emotional Intelligence can help public relations managers build relationships with the media, understand public opinion, and manage crises. This course may be useful for those seeking a career in public relations management.

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Sales Manager

Sales managers oversee the sales team and are responsible for achieving sales targets. They motivate and train their team, develop sales strategies, and forecast sales. Emotional Intelligence can help sales managers build relationships with customers and clients, understand their needs, and close deals. This course may be useful for those seeking a career in sales management.

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Project Manager

Project managers plan and execute projects. They work with stakeholders to define the scope of the project, develop a budget, and create a timeline. They also monitor the progress of the project and make adjustments as needed. Emotional Intelligence can help project managers build relationships with stakeholders, motivate their team, and resolve conflicts. This course may be useful for those seeking a career in project management.

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Business Analyst

Business analysts help organizations improve their business processes. They analyze data, identify problems, and develop solutions. Emotional Intelligence can help business analysts build relationships with stakeholders, understand their needs, and communicate complex information. This course may be useful for those seeking a career in business analysis.

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Consultant

Consultants provide advice and support to organizations on a variety of topics, such as strategy, operations, and technology. Emotional Intelligence can help consultants build relationships with clients, understand their needs, and develop effective solutions. This course may be useful for those seeking a career in consulting.

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School Administrator

School administrators oversee the day-to-day operations of schools. They work with teachers, students, and parents to ensure that the school is running smoothly. Emotional Intelligence can help school administrators build relationships with staff and students, create a positive school climate, and resolve conflicts. This course may be useful for those seeking a career in education administration.

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Teacher

Teachers plan and deliver lessons to students. They assess student learning, provide feedback, and create a positive learning environment. Emotional Intelligence can help teachers build relationships with students, understand their learning styles, and motivate them to succeed. This course may be useful for those seeking a career in teaching.

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Entrepreneur

Entrepreneurs start and run their own businesses. They develop a business plan, raise capital, and manage the day-to-day operations of their business. Emotional Intelligence can help entrepreneurs build relationships with customers, employees, and investors, understand market trends, and make sound business decisions. This course may be useful for those seeking to start their own business.

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Professor

Professors teach and mentor college students. They conduct research and publish their findings in academic journals. Their work may lead to new discoveries, products, and technologies. Emotional Intelligence can help professors understand and relate to their students, create a positive learning environment, and motivate them to succeed. This course may be useful for those seeking a career in academia.

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