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Sara Nefzaoui
Lors de ce projet, vous serez capable de créer en un seul clic, une enquête de satisfaction client avec Typeform qui est un outil de création de formulaires en ligne qui vous simplifie la réalisation de différents formulaires dédiés à la collecte de données. Vous pourrez évaluer le degré de satisfaction de votre clientèle cible, ce qui vous permettra d’entreprendre les actions nécessaires par la suite.
Register for this course and see more details by visiting:
OpenCourser.com/course/oe9x16/creer
What's inside
Syllabus
Présentation du projet
Lors de ce projet, vous serez capable de créer en un seul clic, une enquête de satisfaction client avec Typeform qui est un outil de création de formulaires en ligne qui vous simplifie la réalisation de différents formulaires dédiés à la collecte de données. Vous pourrez évaluer le degré de satisfaction de votre clientèle cible, ce qui vous permettra d’entreprendre les actions nécessaires par la suite.
Ce projet est destiné aux débutants et aux personnes désirant créer une enquête de satisfaction auprès de leurs clients.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Enseigne aux apprenants à créer des enquêtes de satisfaction client en utilisant l'outil Typeform
Développe des compétences en collecte et analyse de données
Améliore la compréhension des attentes et de la satisfaction des clients
Destiné aux débutants et à ceux qui souhaitent créer des enquêtes de satisfaction client
Nécessite une compréhension de base des outils de création de formulaires en ligne
Save this course
Save Créer une enquête de satisfaction client avec Typeform to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Créer une enquête de satisfaction client avec Typeform with these
activities:
Familiarize yourself with Typeform
Show steps
Review the basics of Typeform to ensure a smooth experience when creating your survey.
Browse courses on
Typeform
Show steps
-
Visit Typeform's website and explore their resources.
-
Create a free account to get hands-on experience with the platform.
Craft a compelling survey introduction
Show steps
Design an engaging and informative introduction to capture respondents' attention.
Browse courses on
Customer Satisfaction
Show steps
-
Define the purpose and goals of your survey.
-
Write a clear and concise introduction that sets the context.
-
Include a brief overview of the survey's contents.
Explore Typeform's question library
Show steps
Familiarize yourself with Typeform's diverse question types to enhance your survey's effectiveness.
Browse courses on
Survey Design
Show steps
-
Browse Typeform's question library and explore the available options.
-
Consider the different types of questions and their suitability for your survey.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Attend a webinar on best practices in survey design
Show steps
Enhance your knowledge of effective survey design and data collection techniques by attending a relevant workshop.
Browse courses on
Survey Design
Show steps
-
Identify and register for a webinar on survey design best practices.
-
Actively participate in the webinar and take notes on key takeaways.
Test-run your survey before distribution
Show steps
Ensure the accuracy and functionality of your survey by testing it thoroughly before sharing it with respondents.
Browse courses on
Data Collection
Show steps
-
Send out the survey to a small group of trusted individuals.
-
Gather feedback and address any issues identified during testing.
Consolidate your survey results
Show steps
Effectively organize and analyze the collected survey responses to draw meaningful insights.
Browse courses on
Data Analysis
Show steps
-
Export the survey data into a spreadsheet or analysis tool.
-
Clean and process the data to remove any inconsistencies or errors.
-
Analyze the data using appropriate methods to identify patterns and trends.
Develop a concise report on your survey findings
Show steps
Present the outcomes of your survey in a clear and actionable report to inform decision-making.
Browse courses on
Report Writing
Show steps
-
Summarize the key findings and insights from your survey analysis.
-
Create visualizations and charts to illustrate the results effectively.
-
Write a concise report that presents your findings and recommendations.
Familiarize yourself with Typeform
Show steps
Review the basics of Typeform to ensure a smooth experience when creating your survey.
Browse courses on
Typeform
Show steps
Show steps
Show steps
- Visit Typeform's website and explore their resources.
- Create a free account to get hands-on experience with the platform.
Craft a compelling survey introduction
Show steps
Design an engaging and informative introduction to capture respondents' attention.
Browse courses on
Customer Satisfaction
Show steps
Show steps
Show steps
- Define the purpose and goals of your survey.
- Write a clear and concise introduction that sets the context.
- Include a brief overview of the survey's contents.
Explore Typeform's question library
Show steps
Familiarize yourself with Typeform's diverse question types to enhance your survey's effectiveness.
Browse courses on
Survey Design
Show steps
Show steps
Show steps
- Browse Typeform's question library and explore the available options.
- Consider the different types of questions and their suitability for your survey.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Attend a webinar on best practices in survey design
Show steps
Enhance your knowledge of effective survey design and data collection techniques by attending a relevant workshop.
Browse courses on
Survey Design
Show steps
Show steps
Show steps
- Identify and register for a webinar on survey design best practices.
- Actively participate in the webinar and take notes on key takeaways.
Test-run your survey before distribution
Show steps
Ensure the accuracy and functionality of your survey by testing it thoroughly before sharing it with respondents.
Browse courses on
Data Collection
Show steps
Show steps
Show steps
- Send out the survey to a small group of trusted individuals.
- Gather feedback and address any issues identified during testing.
Consolidate your survey results
Show steps
Effectively organize and analyze the collected survey responses to draw meaningful insights.
Browse courses on
Data Analysis
Show steps
Show steps
Show steps
- Export the survey data into a spreadsheet or analysis tool.
- Clean and process the data to remove any inconsistencies or errors.
- Analyze the data using appropriate methods to identify patterns and trends.
Develop a concise report on your survey findings
Show steps
Present the outcomes of your survey in a clear and actionable report to inform decision-making.
Browse courses on
Report Writing
Show steps
Show steps
Show steps
- Summarize the key findings and insights from your survey analysis.
- Create visualizations and charts to illustrate the results effectively.
- Write a concise report that presents your findings and recommendations.
Career center
Learners who complete Créer une enquête de satisfaction client avec Typeform will develop knowledge and skills
that may be useful to these careers:
Data Analyst
Data Analyst
Data Analysts examine data to find meaningful insights and derive conclusions. They compile, sort, and organize data into easy-to-understand reports that can be used to solve problems or make informed decisions. The Typeform course can help future Data Analysts to better understand how to organize data from its initial collection.
Market Researcher
Market Researcher
Market Researchers determine consumer demands for products or services. They gather and analyze data, then make recommendations about how to best sell or improve goods and services accordingly. This Typeform course can help budding Market Researchers to refine their data collection procedures.
User Experience Researcher
User Experience Researcher
User Experience Researchers analyze user behavior to design and build better products and services. They conduct user interviews, surveys, and usability tests, then use the data they collect to make recommendations for improvement. Taking this course will be beneficial to User Experience Researchers because it will teach them how to collect high-quality data through surveys.
Customer Experience Manager
Customer Experience Manager
Customer Experience Managers build customer satisfaction through customer feedback. They analyze data, identify trends, and make recommendations to improve customer experiences.
Business Analyst
Business Analyst
Business Analysts work with businesses to identify ways to improve efficiency, cut costs, or increase profits. They research the market, perform data analysis, and make recommendations that address an enterprise's most pressing problems. Individuals seeking this career can benefit from this Typeform course because it will help them to be skilled at crafting efficient surveys.
Product Manager
Product Manager
Product Managers oversee the development and launch of new products or services. They work with engineers, designers, and marketers to ensure that products meet the needs of customers. Individuals seeking this career can benefit from this Typeform course because it will help them to be skilled at crafting surveys.
Marketing Manager
Marketing Manager
Marketing Managers develop and execute marketing campaigns to promote products or services. They work with other departments to ensure that marketing efforts are aligned with business goals. This Typeform course can help aspiring Marketing Managers to develop their data collection skills.
Sales Manager
Sales Manager
Sales Managers lead and motivate sales teams to achieve revenue goals. They develop sales strategies, hire and train salespeople, and track sales performance. This Typeform course may prove useful to those pursuing a career as a Sales Manager because it will help them to understand their customers' wants and needs better.
Operations Manager
Operations Manager
Operations Managers oversee the day-to-day operations of a business. They work with other departments to ensure that the business runs smoothly and efficiently. Individuals seeking this career can benefit from this Typeform course because it will help them develop their data collection skills.
Human Resources Manager
Human Resources Manager
Human Resources Managers oversee the human resources department of an organization. They work with employees to recruit, hire, train, and develop talent. This Typeform course can help aspiring Human Resources Manager to develop their data gathering skills.
Financial Analyst
Financial Analyst
Financial Analysts analyze financial data to make recommendations about investments. They work with clients to develop financial plans and manage portfolios. Individuals seeking this career can benefit from this Typeform course because it will help them to better understand how to collect and analyze data.
Management Consultant
Management Consultant
Management Consultants help businesses solve problems and improve performance. They work with clients to identify problems, develop solutions, and implement change. This course can help those seeking this career to pursue future professional development in data analysis and collection.
Web Developer
Web Developer
Web Developers design and develop websites. They work with designers and other developers to create websites that are user-friendly and meet the needs of the business. Individuals seeking this career may find this Typeform course helpful in their professional development of data collection.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. They work with other engineers to create and test software products. Individuals seeking this career can benefit from this Typeform course because it can help them gain a foundation in data collection methods..
Graphic designer
Graphic designer
Graphic Designers create visual concepts, using computer software or by hand, to communicate ideas that inspire, inform, and captivate consumers. Individuals seeking this career can benefit from this Typeform course because it can help them to improve their skills in gathering user feedback.
For more career information including salaries, visit:
OpenCourser.com/course/oe9x16/creer
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Créer une enquête de satisfaction client avec Typeform.
Ce livre fournit une vue d'ensemble complète de la satisfaction client, y compris la manière de concevoir et de mener des enquêtes de satisfaction.
Ce livre facile à lire offre un aperçu accessible des principes de la satisfaction client, y compris la manière d'utiliser les enquêtes pour recueillir des commentaires.
Ce livre influent explique l'importance du Net Promoter Score (NPS) comme mesure de la satisfaction client et fournit des conseils sur la manière d'améliorer le NPS.
Ce livre se concentre sur la fourniture d'un service client exceptionnel, avec des conseils sur la façon de créer une culture axée sur le client.
Save
Ce livre explore le rôle de l'expérience dans la création de valeur pour les clients, et soutient que les entreprises devraient se concentrer sur la fourniture d'expériences mémorables.
Save
Ce livre classique sur le service client explique comment créer des clients fidèles en créant des expériences client exceptionnelles.
Ce livre influent explique le lien entre la satisfaction client, la fidélisation et la rentabilité, et fournit des conseils sur la manière de créer une culture centrée sur le client.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/oe9x16/creer
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Effort
2 heures
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Sara Nefzaoui
Language
Français
Good to know
Enseigne aux apprenants à créer des enquêtes de satisfaction client en utilisant l'outil Typeform
Développe des compétences en collecte et analyse de données
Améliore la compréhension des attentes et de la satisfaction des clients
Destiné aux débutants et à ceux qui souhaitent créer des enquêtes de satisfaction client
Nécessite une compréhension de base des outils de création de formulaires en ligne
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