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Google Cloud Training
This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.
Register for this course and see more details by visiting:
OpenCourser.com/course/q0wvlx/change
What's inside
Syllabus
Course Introduction
Introduce course learning objectives, prerequisites, and the importance of change management
Change Management Methodology
This module introduces the change management methodology and provides an overview of the purpose and deliverables of each phase within the methodology framework.
Read more
Syllabus
Course Introduction
Introduce course learning objectives, prerequisites, and the importance of change management
Change Management Methodology
This module introduces the change management methodology and provides an overview of the purpose and deliverables of each phase within the methodology framework.
Read more
Sponsorship and Engagement
This module describes the workflow of the Sponsorship and Engagement workstream, as well as the requirements for the final deliverables of the workstream, which are the Sponsorship Assessment and the Sponsorship Engagement Plan.
Organizational Analysis
This module describes the workflow of the Organizational Analysis workstream, as well as the requirements for the final deliverable of the workstream, which is the Organizational Analysis.
Communications
This module describes the workflow of the Communications workstream, as well as the requirements for the final deliverable of the workstream, which is the Communications Plan.
Training
This module describes the workflow of the Training workstream, as well as the requirements for the final deliverable of the workstream, which is the Training Plan.
Summary and Call to Action
This module reviews the four phases in the change management methodology framework and provides resources to continue learning on this topic.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Studies change management, which is standard in customer service
Taught by Google Cloud Training, a recognized leader in cloud technologies and consulting
Develops skills core in managing customer adoption of Google Workspace
Provides a comprehensive guide to change management methodology
Covers sponsorship and engagement, organizational analysis, communications, and training
May require prior knowledge of Google Workspace or change management concepts
Save this course
Save Change Management for Google Workspace to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Change Management for Google Workspace with these
activities:
Read 'Leading Change' by John Kotter
Show steps
Gain insights from a seminal work on change management to complement the course material.
View
HBR's 10 Must Reads for Executive Teams
on Amazon
Show steps
-
Identify key concepts and models for leading change.
-
Reflect on the author's experiences and case studies.
-
Develop a personal action plan for applying the principles in the book.
Review Fundamental Principles of Organizational Change Management
Show steps
Refresh foundational concepts in change management to establish a deeper understanding of the course material.
Browse courses on
Organizational Change Management
Show steps
-
Review definitions and key concepts of organizational change management.
-
Summarize the different models and theories of change management.
-
Identify the stages and processes involved in successful change initiatives.
Explore Online Resources on Change Management
Show steps
Expand knowledge by exploring additional resources that provide diverse perspectives on change management.
Show steps
-
Identify reputable websites and platforms offering content on change management.
-
Review articles, case studies, and videos to gain insights from industry experts and practitioners.
-
Bookmark valuable resources for future reference and continued learning.
Three other activities
Expand to see all activities and additional details
Show all six activities
Facilitated Discussion on Change Management Strategies
Show steps
Engage in discussions with peers to exchange insights and enhance understanding of various change management strategies.
Show steps
-
Prepare by reviewing course material and identifying specific questions or topics for discussion.
-
Participate actively in the discussion, sharing your perspectives and experiences.
-
Listen attentively to others' contributions and ask clarifying questions.
-
Summarize key points and identify areas for further exploration.
Develop a Change Management Plan
Show steps
Reinforce the planning and execution process of change management.
Show steps
-
Implement the change plan and monitor its progress.
-
Conduct a stakeholder analysis and identify resistance points.
-
Define clear goals, objectives, and metrics for the change initiative.
-
Develop a communication and training strategy to support the change.
-
Create a risk management plan to address potential challenges.
Case Study: Analyze a Real-World Change Management Initiative
Show steps
Apply knowledge by analyzing a real-world case study and developing recommendations for effective change management.
Browse courses on
Case study
Show steps
-
Select a case study of a successful or unsuccessful change initiative.
-
Analyze the case study using change management principles and theories.
-
Identify the key drivers and challenges of the change initiative.
-
Develop recommendations for how the change could have been managed more effectively.
-
Present your findings and recommendations to the class.
Read 'Leading Change' by John Kotter
Show steps
Gain insights from a seminal work on change management to complement the course material.
View
HBR's 10 Must Reads for Executive Teams
on Amazon
Show steps
Show steps
Show steps
- Identify key concepts and models for leading change.
- Reflect on the author's experiences and case studies.
- Develop a personal action plan for applying the principles in the book.
Review Fundamental Principles of Organizational Change Management
Show steps
Refresh foundational concepts in change management to establish a deeper understanding of the course material.
Browse courses on
Organizational Change Management
Show steps
Show steps
Show steps
- Review definitions and key concepts of organizational change management.
- Summarize the different models and theories of change management.
- Identify the stages and processes involved in successful change initiatives.
Explore Online Resources on Change Management
Show steps
Expand knowledge by exploring additional resources that provide diverse perspectives on change management.
Show steps
Show steps
Show steps
- Identify reputable websites and platforms offering content on change management.
- Review articles, case studies, and videos to gain insights from industry experts and practitioners.
- Bookmark valuable resources for future reference and continued learning.
Three other activities
Expand to see all activities and additional details
Show all six activities
Facilitated Discussion on Change Management Strategies
Show steps
Engage in discussions with peers to exchange insights and enhance understanding of various change management strategies.
Show steps
Show steps
Show steps
- Prepare by reviewing course material and identifying specific questions or topics for discussion.
- Participate actively in the discussion, sharing your perspectives and experiences.
- Listen attentively to others' contributions and ask clarifying questions.
- Summarize key points and identify areas for further exploration.
Develop a Change Management Plan
Show steps
Reinforce the planning and execution process of change management.
Show steps
Show steps
Show steps
- Implement the change plan and monitor its progress.
- Conduct a stakeholder analysis and identify resistance points.
- Define clear goals, objectives, and metrics for the change initiative.
- Develop a communication and training strategy to support the change.
- Create a risk management plan to address potential challenges.
Case Study: Analyze a Real-World Change Management Initiative
Show steps
Apply knowledge by analyzing a real-world case study and developing recommendations for effective change management.
Browse courses on
Case study
Show steps
Show steps
Show steps
- Select a case study of a successful or unsuccessful change initiative.
- Analyze the case study using change management principles and theories.
- Identify the key drivers and challenges of the change initiative.
- Develop recommendations for how the change could have been managed more effectively.
- Present your findings and recommendations to the class.
Career center
Learners who complete Change Management for Google Workspace will develop knowledge and skills
that may be useful to these careers:
For more career information including salaries, visit:
OpenCourser.com/course/q0wvlx/change
Reading list
We haven't picked any books for this reading list yet.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/q0wvlx/change
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Level
Intermediate
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Session
August 5, 2024
- September 30, 2024
Language
English
Good to know
Studies change management, which is standard in customer service
Taught by Google Cloud Training, a recognized leader in cloud technologies and consulting
Develops skills core in managing customer adoption of Google Workspace
Provides a comprehensive guide to change management methodology
Covers sponsorship and engagement, organizational analysis, communications, and training
May require prior knowledge of Google Workspace or change management concepts
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