Change Management for Google Workspace

Google Cloud Training

This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

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What's inside

Syllabus

Course Introduction

Introduce course learning objectives, prerequisites, and the importance of change management

Change Management Methodology

This module introduces the change management methodology and provides an overview of the purpose and deliverables of each phase within the methodology framework.

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Change Management for Google Workspace with these activities:

Read 'Leading Change' by John Kotter

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Gain insights from a seminal work on change management to complement the course material.

View HBR's 10 Must Reads for Executive Teams on Amazon

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Identify key concepts and models for leading change.
Reflect on the author's experiences and case studies.
Develop a personal action plan for applying the principles in the book.

Review Fundamental Principles of Organizational Change Management

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Refresh foundational concepts in change management to establish a deeper understanding of the course material.

Browse courses on Organizational Change Management

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Review definitions and key concepts of organizational change management.
Summarize the different models and theories of change management.
Identify the stages and processes involved in successful change initiatives.

Explore Online Resources on Change Management

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Expand knowledge by exploring additional resources that provide diverse perspectives on change management.

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Identify reputable websites and platforms offering content on change management.
Review articles, case studies, and videos to gain insights from industry experts and practitioners.
Bookmark valuable resources for future reference and continued learning.

Three other activities

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Facilitated Discussion on Change Management Strategies

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Engage in discussions with peers to exchange insights and enhance understanding of various change management strategies.

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Prepare by reviewing course material and identifying specific questions or topics for discussion.
Participate actively in the discussion, sharing your perspectives and experiences.
Listen attentively to others' contributions and ask clarifying questions.
Summarize key points and identify areas for further exploration.

Develop a Change Management Plan

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Reinforce the planning and execution process of change management.

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Implement the change plan and monitor its progress.
Conduct a stakeholder analysis and identify resistance points.
Define clear goals, objectives, and metrics for the change initiative.
Develop a communication and training strategy to support the change.
Create a risk management plan to address potential challenges.

Case Study: Analyze a Real-World Change Management Initiative

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Apply knowledge by analyzing a real-world case study and developing recommendations for effective change management.

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Select a case study of a successful or unsuccessful change initiative.
Analyze the case study using change management principles and theories.
Identify the key drivers and challenges of the change initiative.
Develop recommendations for how the change could have been managed more effectively.
Present your findings and recommendations to the class.