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James Lenz

This course will highlight the potential of quantitative marketing research for assessing new product opportunities. In addition to focusing on the skills and practices for a successful New Product Development (NPD), the course will illustrate the multi-faceted challenges of NPD using authentic business situations. The first module will provide business practice foundations to help learners devise creative solutions to problems using a design-thinking framework. Learners will experience the idea creation process and then apply the role of surveys for evaluating consumer responses to an idea before introducing a product to market. The second module will explore the technique of conjoint analysis for quantifying the customer benefits, customer values, and the trade-off he or she is willing to make between the price of the product and desired features of the product or service. Concept testing identifies perceptions, wants, and needs of a product or service as the foundation of targeting and positioning a product in the marketplace. The third module will describe a multitude of tools for assessing technology readiness and defining the product features to target the key customer need requirements. Learners will hear an in-depth interview with one of the leading U.S. business executives on the management challenges of innovation. Learners will develop a survey (with appropriate data privacy agreements) and analyze the data for decisions about the pricing and positioning a new product into a focused market. The fourth module will illustrate the use of the tools to create a sales and pricing forecast for a new product. Three new product ideas representing three different types of market unknowns will be analyzed using market research tools. Upon completion of this course, the learner will have defined and redefined their product idea and created a credible sales forecast for use in an overall business case.

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What's inside

Syllabus

Welcome
This course will highlight the potential of quantitative marketing research for assessing new product opportunities. The first three modules will provide the foundations to help learners identify creative solutions to problems using a design thinking framework, introduced in Module 4.
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Module 1: Idea Generation
In this first module, we will help learners understand the role of surveys and the ability to evaluate consumer responses to an idea before introducing a product to market. Concept testing identifies perceptions, wants, and needs of a product or service as the foundation of targeting and positioning a product in the marketplace.
Module 2: Concept Testing
This second module will explore a method for quantifying the customer benefits, customer values, and the trade-off they are willing to make between the price of the product and desired features of the product or service. Using the technique of conjoint analysis, learners will be able to use the information to determine product positioning, price, and development of product extensions.
Module 3: Test Marketing Processes
In this third module, we will discuss examples of how to test market a product idea on a small scale in order to get customer feedback on the feasibility of a product or business idea.
MODULE 4: Estimating the Size of the Market
This final module will expose learners to the techniques used to determine the market and sales potential for a new product or idea.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Examines the methods used to calculate new product sales forecasts, which is a valuable skill for product managers
Illustrates the application of survey tools to determine the size and scope of a target market for a new product

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Reviews summary

Practical customer insights

Learners say this course offers practical, real-world knowledge in developing new products. Students describe its assignments as engaging and challenging. However, a few students express dissatisfaction with the peer-reviewed assignment process.
Students appreciate the course's practical approach.
"Very interesting and not just plain knowledge transfer, liked the real world view and assignment."
"This course gives you a good primary perspective of what you should do to develop a new products."
"I find really challenging the assignments and I really like doing something practical."
A few students express frustration about the peer review process.
"hard to get w​eek 4 peer-reviewed assignment graded by peers!"

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Customer Insights: Quantitative Techniques with these activities:
Review basic statistics
This will reduce the amount of cognitive load and make learning market research techniques more efficient
Browse courses on Statistics
Show steps
  • Review Central Limit Theorem
  • Review concepts of Statistical Significance
Organize course materials
This activity will help you stay organized and keep track of course materials.
Show steps
  • Create a system for organizing notes, assignments, and other materials.
  • Regularly review and update your materials.
Complete a tutorial on using conjoint analysis software
This activity will help you learn how to use software to conduct conjoint analysis.
Browse courses on Conjoint Analysis
Show steps
  • Identify a software tutorial that meets your needs.
  • Complete the tutorial and practice using the software.
Six other activities
Expand to see all activities and additional details
Show all nine activities
Complete ANOVA tutorial
This technique is covered in the second module which makes it imperative to have a good foundation in it
Browse courses on ANOVA
Show steps
  • Find an online tutorial covering ANOVA
  • Complete the tutorial
  • Complete practice exercises provided in the tutorial
Read 'The Innovation Stack' by Jim McKelvey
This book provides insights into the process of innovation and can help you develop creative solutions to problems.
Show steps
  • Read Chapter 1-3 and take notes on the core concepts of innovation.
  • Identify an innovation challenge that your company is facing.
  • Apply the innovation principles from the book to develop a potential solution to the challenge.
Discuss conjoint analysis with peers
Will help students understand the technique better as it can be conceptually difficult for some
Browse courses on Conjoint Analysis
Show steps
  • Find a peer group to discuss the topic with
  • Prepare questions and discussion points
  • Attend the discussion session
  • Actively participate in the discussion
Solve conjoint analysis problems
This activity will help you develop the skills needed to analyze conjoint analysis data.
Browse courses on Conjoint Analysis
Show steps
  • Review the basics of conjoint analysis.
  • Solve practice problems using real-world data.
Conduct a conjoint analysis project
There is no better way to master the technique than by doing
Browse courses on Conjoint Analysis
Show steps
  • Identify a product or service to analyze
  • Develop a list of attributes and levels
  • Create a conjoint analysis survey
  • Collect data
  • Analyze the data
  • Develop recommendations
Develop a marketing plan for a new product
This activity will help you apply the concepts of marketing research to a real-world scenario.
Browse courses on Marketing Strategy
Show steps
  • Identify the target market for the new product.
  • Conduct market research to gather data on customer needs and preferences.
  • Develop a marketing strategy that outlines the target market, marketing objectives, and marketing mix.
  • Create a marketing budget and timeline for the launch of the new product.

Career center

Learners who complete Customer Insights: Quantitative Techniques will develop knowledge and skills that may be useful to these careers:
Marketing Manager
The course Customer Insights: Quantitative Techniques can be extremely helpful to a Marketing Manager. You will use quantitative market research to assess new product opportunities. The course also teaches foundational skills in design thinking, which is the process of using a human-centered approach to problem-solving. This course will help build a foundation in the fundamentals of marketing management and can help prepare you for a career as a Marketing Manager.
Market Research Analyst
The course Customer Insights: Quantitative Techniques will help prepare you for a career as a Market Research Analyst. Market Research Analysts collect, analyze, and interpret data about customers and markets. The course will teach you the skills needed to conduct market research and analyze data. This course will help you build a foundation in the fundamentals of market research and can help prepare you for a career as a Market Research Analyst.
Product Manager
Customer Insights: Quantitative Techniques may be useful for a Product Manager. Product Managers are responsible for the development and launch of new products. The course teaches the technique of conjoint analysis for quantifying customer benefits and values. This course will help you develop the skills needed to be successful as a Product Manager.
Brand Manager
Customer Insights: Quantitative Techniques may be useful for a Brand Manager. Brand Managers are responsible for the development and execution of marketing campaigns. The course will teach you how to use surveys to evaluate consumer responses to a product before introducing it to market. This course will help build a foundation in the fundamentals of brand management and can help prepare you for a career as a Brand Manager.
Advertising Manager
Customer Insights: Quantitative Techniques may be useful for an Advertising Manager. Advertising Managers are responsible for the development and execution of advertising campaigns. The course will teach you how to use surveys to evaluate consumer responses to a product before introducing it to market. This course will help build a foundation in the fundamentals of advertising management and can help prepare you for a career as an Advertising Manager.
Sales Manager
The course Customer Insights: Quantitative Techniques may be useful to a Sales Manager. Sales Managers are responsible for leading and motivating a sales team. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of sales management and can help prepare you for a career as a Sales Manager.
Business Analyst
Customer Insights: Quantitative Techniques may be useful for a Business Analyst. Business Analysts analyze business processes and make recommendations for improvements. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of business analysis and can help prepare you for a career as a Business Analyst.
Data Analyst
Customer Insights: Quantitative Techniques may be useful for a Data Analyst. Data Analysts collect, analyze, and interpret data. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of data analysis and can help prepare you for a career as a Data Analyst.
Customer Success Manager
The course Customer Insights: Quantitative Techniques may be useful to a Customer Success Manager. Customer Success Managers are responsible for ensuring that customers are satisfied with a company's products or services. The course will teach you how to use surveys to evaluate consumer responses to a product before introducing it to market. This course will help build a foundation in the fundamentals of customer success management and can help prepare you for a career as a Customer Success Manager.
Public relations manager
Customer Insights: Quantitative Techniques may be useful for a Public Relations Manager. Public Relations Managers are responsible for managing the public image of a company or organization. The course will teach you how to use surveys to evaluate consumer responses to a product before introducing it to market. This course will help build a foundation in the fundamentals of public relations management and can help prepare you for a career as a Public Relations Manager.
Entrepreneur
Customer Insights: Quantitative Techniques may be useful for an Entrepreneur. Entrepreneurs start and run their own businesses. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of entrepreneurship and can help prepare you for a career as an Entrepreneur.
Financial Analyst
Customer Insights: Quantitative Techniques may be useful for a Financial Analyst. Financial Analysts provide advice to businesses on financial matters. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of financial analysis and can help prepare you for a career as a Financial Analyst.
Consultant
The course Customer Insights: Quantitative Techniques may be useful to a Consultant. Consultants provide advice to businesses on a variety of topics. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of consulting and can help prepare you for a career as a Consultant.
Operations Manager
Customer Insights: Quantitative Techniques may be useful for an Operations Manager. Operations Managers are responsible for the day-to-day operations of a business. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of operations management and can help prepare you for a career as an Operations Manager.
Software Engineer
Customer Insights: Quantitative Techniques may be useful for a Software Engineer. Software Engineers design, develop, and test software. The course will teach you how to use quantitative market research to assess new product opportunities. This course will help build a foundation in the fundamentals of software engineering and can help prepare you for a career as a Software Engineer.

Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Customer Insights: Quantitative Techniques.
Provides a guide to assessing the technology readiness level of new products. It would be a useful resource for students who want to learn more about how to evaluate the potential of new technologies.
Provides a classic framework for understanding the challenges of innovation. It would be a valuable resource for students who want to learn more about how to avoid the pitfalls of the innovator's dilemma.
Provides a practical guide to design thinking, a human-centered approach to problem solving. It would be a useful resource for students who want to learn more about how to use design thinking to develop new products and services.
Provides a practical guide to the lean startup methodology, a process for developing new products and services quickly and efficiently. It would be a useful resource for students who want to learn more about how to use the lean startup methodology to launch their own businesses.
Provides a behind-the-scenes look at IDEO, one of the world's leading design firms. It would be a valuable resource for students who want to learn more about the creative process and how to use it to develop innovative products and services.
Provides a framework for understanding the five skills of disruptive innovators. It would be a valuable resource for students who want to learn more about how to develop the skills they need to be successful innovators.
Provides a practical guide to the lean product development process. It would be a useful resource for students who want to learn more about how to use the lean product development process to develop new products and services quickly and efficiently.
Provides a practical guide to value proposition design. It would be a useful resource for students who want to learn more about how to develop value propositions that are relevant and compelling to customers.
Provides a framework for understanding the role of design thinking in business. It would be a valuable resource for students who want to learn more about how to use design thinking to create innovative products and services that meet the needs of customers.
Provides a practical guide to the lean startup methodology. It would be a useful resource for students who want to learn more about how to use the lean startup methodology to develop new products and services quickly and efficiently.

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