We may earn an affiliate commission when you visit our partners.
Pluralsight LIVE
Hear about how Zions Bank pivoted and adapted quickly to better serve its customers during these unprecedented times.
Hear about how Zions Bank pivoted and adapted quickly to better serve its customers during these unprecedented times.
Register for this course and see more details by visiting:
OpenCourser.com/course/tt0n93/fireside
What's inside
Syllabus
Fireside Chat with Zions Bank
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Delves into the real-world experiences of Zions Bank, making it particularly relevant to banking professionals and learners interested in industry best practices
Short and concise, making it a time-efficient learning experience for busy professionals
Provides insights into how Zions Bank successfully adapted during challenging times, making it valuable for businesses and organizations seeking to enhance their resilience
Save this course
Save Fireside Chat with Zions Bank to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Fireside Chat with Zions Bank with these
activities:
Read and summarize 'Exceptional Service, Exceptional Profit'
Show steps
Reading this book will provide you with a comprehensive understanding of the principles and practices of delivering exceptional customer service
View
Exceptional Service, Exceptional Profit
on Amazon
Show steps
-
Read each chapter carefully
-
Take notes on key concepts and insights
-
Summarize the main points of each chapter
Explore online tutorials or courses on customer service excellence
Show steps
Seeking out tutorials and courses on customer service will provide you with valuable insights and best practices to enhance your customer-facing skills
Show steps
-
Identify reputable online platforms or resources
-
Choose tutorials or courses that align with your learning goals
-
Set aside dedicated time for learning
-
Take notes and practice the techniques
Engage in discussions or role-playing exercises with colleagues or peers
Show steps
Engaging in discussions or role-playing exercises with peers will provide you with opportunities to exchange perspectives, learn from others' experiences, and develop your communication and teamwork skills
Show steps
-
Identify colleagues or peers who are willing to participate
-
Choose a topic or scenario for discussion or role-playing
-
Prepare and research the topic
-
Engage in active discussion or role-playing
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice active listening techniques
Show steps
Practice active listening techniques such as paraphrasing and summarizing will enhance your ability to comprehend and retain information
Show steps
-
Engage in conversations with peers or colleagues
-
Pay attention to both verbal and nonverbal cues
-
Reflect on what you have heard before responding
-
Summarize the key points of the conversation
Attend industry conferences or meetups related to customer service
Show steps
Networking events will allow you to connect with professionals in the field, exchange ideas, and stay updated on industry trends and best practices
Show steps
-
Identify relevant industry events
-
Register for attendance
-
Prepare an elevator pitch and business cards
-
Actively engage in conversations and discussions
-
Follow up with new connections
Attend workshops on topics related to customer experience or service management
Show steps
Attending workshops will provide you with in-depth knowledge and practical skills in specific areas of customer experience or service management that are relevant to your role
Show steps
-
Identify relevant workshops
-
Register for attendance
-
Prepare for active participation
-
Engage in discussions and activities
-
Apply the knowledge and skills gained in your role
Create a resource library of best practices, case studies, and articles on customer service
Show steps
Compiling a resource library will provide you with a valuable repository of information and best practices that you can refer to and share with colleagues to enhance your customer service strategies
Show steps
-
Identify and collect relevant materials
-
Organize and categorize the materials
-
Create a system for easy access
-
Share the resource library with colleagues
Develop a presentation on a case study related to Zions Bank's transformation
Show steps
Creating a presentation on a case study will allow you to delve into the details of Zions Bank's transformation and present your findings effectively
Show steps
-
Research and analyze a specific case study
-
Identify key lessons learned and best practices
-
Develop a clear and concise presentation outline
-
Create visually appealing slides
-
Practice your presentation and seek feedback
Read and summarize 'Exceptional Service, Exceptional Profit'
Show steps
Reading this book will provide you with a comprehensive understanding of the principles and practices of delivering exceptional customer service
View
Exceptional Service, Exceptional Profit
on Amazon
Show steps
Show steps
Show steps
- Read each chapter carefully
- Take notes on key concepts and insights
- Summarize the main points of each chapter
Explore online tutorials or courses on customer service excellence
Show steps
Seeking out tutorials and courses on customer service will provide you with valuable insights and best practices to enhance your customer-facing skills
Show steps
Show steps
Show steps
- Identify reputable online platforms or resources
- Choose tutorials or courses that align with your learning goals
- Set aside dedicated time for learning
- Take notes and practice the techniques
Engage in discussions or role-playing exercises with colleagues or peers
Show steps
Engaging in discussions or role-playing exercises with peers will provide you with opportunities to exchange perspectives, learn from others' experiences, and develop your communication and teamwork skills
Show steps
Show steps
Show steps
- Identify colleagues or peers who are willing to participate
- Choose a topic or scenario for discussion or role-playing
- Prepare and research the topic
- Engage in active discussion or role-playing
Five other activities
Expand to see all activities and additional details
Show all eight activities
Practice active listening techniques
Show steps
Practice active listening techniques such as paraphrasing and summarizing will enhance your ability to comprehend and retain information
Show steps
Show steps
Show steps
- Engage in conversations with peers or colleagues
- Pay attention to both verbal and nonverbal cues
- Reflect on what you have heard before responding
- Summarize the key points of the conversation
Attend industry conferences or meetups related to customer service
Show steps
Networking events will allow you to connect with professionals in the field, exchange ideas, and stay updated on industry trends and best practices
Show steps
Show steps
Show steps
- Identify relevant industry events
- Register for attendance
- Prepare an elevator pitch and business cards
- Actively engage in conversations and discussions
- Follow up with new connections
Attend workshops on topics related to customer experience or service management
Show steps
Attending workshops will provide you with in-depth knowledge and practical skills in specific areas of customer experience or service management that are relevant to your role
Show steps
Show steps
Show steps
- Identify relevant workshops
- Register for attendance
- Prepare for active participation
- Engage in discussions and activities
- Apply the knowledge and skills gained in your role
Create a resource library of best practices, case studies, and articles on customer service
Show steps
Compiling a resource library will provide you with a valuable repository of information and best practices that you can refer to and share with colleagues to enhance your customer service strategies
Show steps
Show steps
Show steps
- Identify and collect relevant materials
- Organize and categorize the materials
- Create a system for easy access
- Share the resource library with colleagues
Develop a presentation on a case study related to Zions Bank's transformation
Show steps
Creating a presentation on a case study will allow you to delve into the details of Zions Bank's transformation and present your findings effectively
Show steps
Show steps
Show steps
- Research and analyze a specific case study
- Identify key lessons learned and best practices
- Develop a clear and concise presentation outline
- Create visually appealing slides
- Practice your presentation and seek feedback
Career center
Learners who complete Fireside Chat with Zions Bank will develop knowledge and skills
that may be useful to these careers:
Management Consultant
Management Consultant
Management Consultants provide advice and services to businesses on how to improve their performance. They work with clients to identify and solve problems, develop strategies, and implement changes. This course may be useful as it can help Management Consultants understand the banking industry and stay up-to-date on trends affecting the financial sector.
Marketing Manager
Marketing Manager
Marketing Managers develop and execute marketing campaigns to promote products and services. They work with stakeholders to identify target markets, develop marketing strategies, and measure marketing results. This course may be useful as it can help Marketing Managers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Project Manager
Project Manager
Project Managers plan, execute, and control projects to achieve specific goals. They work with stakeholders to identify project requirements, develop project plans, and manage project risks. This course may be useful as it can help Project Managers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Sales Manager
Sales Manager
Sales Managers lead and motivate sales teams to achieve revenue goals. They develop sales strategies, create sales plans, and manage sales pipelines. This course may be useful as it can help Sales Managers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Business Analyst
Business Analyst
Business Analysts identify, analyze, and solve business problems. They work with stakeholders to improve processes and achieve organizational goals. This course may be useful as it can help Business Analysts understand the banking industry and stay up-to-date on trends affecting the financial sector.
Data Analyst
Data Analyst
Data Analysts collect, clean, and analyze data to identify trends and patterns. They work with businesses to improve decision-making and achieve their goals. This course may be useful as it can help Data Analysts understand the banking industry and stay up-to-date on trends affecting the financial sector.
Financial Analyst
Financial Analyst
Financial Analysts help make strategic business decisions by understanding the impact of financial risks and opportunities. Professionals in this role evaluate the performance of financial assets, make recommendations on investments and advise clients on financial planning. This course may be useful as it can help Financial Analysts understand the banking industry and stay up-to-date on trends affecting the financial sector.
Actuary
Actuary
Actuaries use mathematical and statistical techniques to assess and manage financial risks. They work with insurance companies, pension funds, and other financial institutions. This course may be useful as it can help Actuaries understand the banking industry and stay up-to-date on trends affecting the financial sector.
Investment Banker
Investment Banker
Investment Bankers advise corporations and governments on raising capital and making strategic financial decisions. They work on mergers and acquisitions, initial public offerings (IPOs), and other complex transactions. This course may be useful as it can help Investment Bankers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Risk Manager
Risk Manager
Risk Managers identify, assess, and mitigate financial risks for organizations. They work with stakeholders to develop and implement risk management strategies. This course may be useful as it can help Risk Managers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Auditor
Auditor
Auditors examine and evaluate financial records to ensure accuracy and compliance. They work with organizations to identify and mitigate financial risks. This course may be useful as it can help Auditors understand the banking industry and stay up-to-date on trends affecting the financial sector.
Compliance Officer
Compliance Officer
Compliance Officers ensure that organizations comply with applicable laws and regulations. They work with stakeholders to develop and implement compliance programs. This course may be useful as it can help Compliance Officers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Financial Advisor
Financial Advisor
Financial Advisors provide financial advice and services to individuals, families, and businesses. They work with clients to develop financial plans, manage investments, and achieve their financial goals. This course may be useful as it can help Financial Advisors understand the banking industry and stay up-to-date on trends affecting the financial sector.
Commercial Banker
Commercial Banker
Commercial Bankers provide financial services to businesses, such as loans, lines of credit, and cash management services. They work with businesses to understand their financial needs and develop tailored solutions. This course may be useful as it can help Commercial Bankers understand the banking industry and stay up-to-date on trends affecting the financial sector.
Private Banker
Private Banker
Private Bankers provide financial advice and services to high-net-worth individuals and families. They work with clients to manage their wealth, plan for retirement, and achieve their financial goals. This course may be useful as it can help Private Bankers understand the banking industry and stay up-to-date on trends affecting the financial sector.
For more career information including salaries, visit:
OpenCourser.com/course/tt0n93/fireside
Reading list
We've selected 13 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Fireside Chat with Zions Bank.
Examines the concept of disruptive innovation and how large, established companies can avoid being outmaneuvered by smaller, more agile competitors.
Save
Provides a practical framework for developing and evaluating effective strategies.
Introduces the concept of lean startup and provides a step-by-step guide to building a successful startup.
Challenges the idea of incremental innovation and argues that true success comes from creating something truly new.
Examines the challenges of marketing and selling new products and services to mainstream customers.
Provides practical advice on how to build and lead a successful technology company.
Save
Provides a practical guide to getting traction for your startup.
Provides a hands-on guide to building and launching successful products.
Provides a practical framework for developing and articulating your value proposition.
Provides a practical framework for developing and evaluating business models.
Provides a practical guide to fostering innovation within organizations.
Save
Examines the science of habit formation and provides practical tips for changing your habits.
Save
Examines the science of motivation and provides practical tips for motivating yourself and others.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/tt0n93/fireside
Share
Similar courses
Here are nine courses similar to
Fireside Chat with Zions Bank.
Foundations of Effective Project Management
OpenCourser.com/course/vkue4j/foundations
Foundations of Effective Project Management
Uplifting Your Team's Capability by Improving the Culture of Learning at IAG
OpenCourser.com/course/83frl7/uplifting
Uplifting Your Team's Capability by Improving the Culture...
Efficiently Serving LLMs
OpenCourser.com/course/0umlmh/efficiently
Efficiently Serving LLMs
Building Advanced Tech Talent: Insights from Engineering, L&D, and DEI
OpenCourser.com/course/2t039r/building
Building Advanced Tech Talent: Insights from Engineering,...
Trading for Development in the Age of Global Value Chains - Word Development Report 2020
OpenCourser.com/course/ix8dw6/trading
Trading for Development in the Age of Global Value Chains...
Keynote: Pluralsight Flow
OpenCourser.com/course/dbov2r/keynote
Keynote: Pluralsight Flow
DevOps on AWS: Code, Build, and Test
OpenCourser.com/course/kqi2b6/devops
DevOps on AWS: Code, Build, and Test
The New Developer: Help Your Engineering Org Navigate Issues of Trust, Agency, & Skill Threat as They Adopt Generative AI
OpenCourser.com/course/qvxrf4/the
The New Developer: Help Your Engineering Org Navigate...
Technology Is the New Normal
OpenCourser.com/course/s4ligl/technology
Technology Is the New Normal
Time
24 hours
Level
Introductory
Via
Pluralsight
Instructor
Pluralsight LIVE
Language
English
Good to know
Delves into the real-world experiences of Zions Bank, making it particularly relevant to banking professionals and learners interested in industry best practices
Short and concise, making it a time-efficient learning experience for busy professionals
Provides insights into how Zions Bank successfully adapted during challenging times, making it valuable for businesses and organizations seeking to enhance their resilience
Our mission
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
Affiliate disclosure
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.
© 2016 - 2024 OpenCourser