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Dr Chris Dewberry
The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
Read more
The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
Read more
The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.
Register for this course and see more details by visiting:
OpenCourser.com/course/tyxy7j/the
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What's inside
Syllabus
Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
Read more
Syllabus
Introduction
The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.
Read more
Interviews
This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.
Leadership and Decision making
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
Performance Management
This week we are looking at how a well designed performance management system can help both the employee and the organization.
Pay as a motivator
This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?
Managing conflict at work
Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Taught by Dr Chris Dewberry, who are recognized for their work in human resources management
Examines HR theories and how they translate into real-world work situations
Develops core people management skills that are applicable to various work environments
Provides guidance on how to select, motivate, and appraise team members
Explores methods for managing conflict and making informed decisions in the workplace
Delivers a comprehensive understanding of people management
Save this course
Save The Manager's Toolkit: A Practical Guide to Managing People at Work to your list so you can find it easily later:
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Reviews summary
People managers' toolkit
learners say this course is a concise collection of practical, evidence-based tools for managers navigating conflicts, performance, pay, and decision-making. The course covers essential topics like job interviews, employee motivation, and handling conflict effectively. Actual role-play examples enhance the learning process and demonstrate best practices in workplace scenarios, making this course a popular choice for managers looking to hone their skills and become more effective leaders.
Motivation is a key factor in employee performance. This course provides an overview of different motivational theories and how they can be applied in the workplace.
"Managers can use this knowledge to create a more motivating work environment for their employees."
"One of the most well-known motivational theories is Maslow's hierarchy of needs."
"This theory suggests that people are motivated by different needs at different stages of their lives."
Interviews are an essential part of the hiring process. This course provides a step-by-step guide to conducting effective interviews.
"The course covers topics such as how to prepare for an interview, how to ask the right questions, and how to evaluate candidates."
"The videos in the course are particularly helpful, as they provide examples of real-world interviews."
"This course is a valuable resource for anyone who is involved in the hiring process."
Conflict is a common occurrence in the workplace. This course provides a framework for resolving conflicts effectively.
"The course covers topics such as how to identify the source of a conflict, how to communicate with the parties involved, and how to negotiate a resolution."
"The videos in the course are particularly helpful, as they provide examples of real-world conflicts and how they were resolved."
"This course is a valuable resource for anyone who wants to learn how to resolve conflicts effectively."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in The Manager's Toolkit: A Practical Guide to Managing People at Work with these
activities:
Read 'Leading Change' by John Kotter
Show steps
Gain insights from a renowned expert on change management to enhance understanding of course concepts.
View
HBR's 10 Must Reads for Executive Teams
on Amazon
Show steps
-
Read the book and take notes on key concepts and theories.
-
Identify practical examples of change management in your own workplace or industry.
Refresh management skills
Show steps
Review foundational management concepts to enhance comprehension of course materials.
Show steps
-
Review notes and presentations from previous management courses or workshops.
-
Read articles and blog posts on best practices in modern management.
-
Practice active listening and communication skills in daily interactions.
Conduct mock interviews
Show steps
Gain practical experience in interviewing techniques to improve confidence and effectiveness.
Browse courses on
Interviewing
Show steps
-
Prepare a list of common interview questions and practice answering them.
-
Role-play mock interviews with a friend or colleague.
-
Seek feedback on interview performance and identify areas for improvement.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Explore online tutorials on conflict resolution
Show steps
Enhance understanding of conflict management strategies and techniques through guided online learning.
Browse courses on
Conflict Resolution
Show steps
-
Search for online tutorials or courses on conflict resolution.
-
Select a tutorial that aligns with your learning objectives.
-
Follow the tutorial steps and complete any exercises or assessments.
Develop a leadership development plan
Show steps
Create a personalized plan to enhance leadership skills and align them with career goals.
Browse courses on
Leadership Development
Show steps
-
Identify areas for leadership growth through self-assessment and feedback.
-
Research effective leadership practices and identify role models.
-
Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for leadership development.
-
Develop a plan outlining actions, resources, and timelines for achieving goals.
Attend a workshop on employee motivation
Show steps
Gain practical insights and learn effective strategies for motivating employees in the workplace.
Browse courses on
Employee Motivation
Show steps
-
Research and identify workshops on employee motivation.
-
Register and attend the workshop.
-
Actively participate in discussions and exercises.
-
Implement strategies learned from the workshop in your own workplace.
Implement a performance management system
Show steps
Gain hands-on experience in designing and implementing a performance management system to enhance employee motivation and organizational effectiveness.
Browse courses on
Performance Management
Show steps
-
Research and identify best practices in performance management.
-
Develop a performance management framework that aligns with organizational goals.
-
Implement the system, train managers, and provide ongoing support.
-
Monitor and evaluate the effectiveness of the system and make adjustments as needed.
Read 'Leading Change' by John Kotter
Show steps
Gain insights from a renowned expert on change management to enhance understanding of course concepts.
View
HBR's 10 Must Reads for Executive Teams
on Amazon
Show steps
Show steps
Show steps
- Read the book and take notes on key concepts and theories.
- Identify practical examples of change management in your own workplace or industry.
Refresh management skills
Show steps
Review foundational management concepts to enhance comprehension of course materials.
Show steps
Show steps
Show steps
- Review notes and presentations from previous management courses or workshops.
- Read articles and blog posts on best practices in modern management.
- Practice active listening and communication skills in daily interactions.
Conduct mock interviews
Show steps
Gain practical experience in interviewing techniques to improve confidence and effectiveness.
Browse courses on
Interviewing
Show steps
Show steps
Show steps
- Prepare a list of common interview questions and practice answering them.
- Role-play mock interviews with a friend or colleague.
- Seek feedback on interview performance and identify areas for improvement.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Explore online tutorials on conflict resolution
Show steps
Enhance understanding of conflict management strategies and techniques through guided online learning.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Search for online tutorials or courses on conflict resolution.
- Select a tutorial that aligns with your learning objectives.
- Follow the tutorial steps and complete any exercises or assessments.
Develop a leadership development plan
Show steps
Create a personalized plan to enhance leadership skills and align them with career goals.
Browse courses on
Leadership Development
Show steps
Show steps
Show steps
- Identify areas for leadership growth through self-assessment and feedback.
- Research effective leadership practices and identify role models.
- Set specific, measurable, achievable, relevant, and time-bound (SMART) goals for leadership development.
- Develop a plan outlining actions, resources, and timelines for achieving goals.
Attend a workshop on employee motivation
Show steps
Gain practical insights and learn effective strategies for motivating employees in the workplace.
Browse courses on
Employee Motivation
Show steps
Show steps
Show steps
- Research and identify workshops on employee motivation.
- Register and attend the workshop.
- Actively participate in discussions and exercises.
- Implement strategies learned from the workshop in your own workplace.
Implement a performance management system
Show steps
Gain hands-on experience in designing and implementing a performance management system to enhance employee motivation and organizational effectiveness.
Browse courses on
Performance Management
Show steps
Show steps
Show steps
- Research and identify best practices in performance management.
- Develop a performance management framework that aligns with organizational goals.
- Implement the system, train managers, and provide ongoing support.
- Monitor and evaluate the effectiveness of the system and make adjustments as needed.
Career center
Learners who complete The Manager's Toolkit: A Practical Guide to Managing People at Work will develop knowledge and skills
that may be useful to these careers:
Human Resource Manager
Human Resource Manager
Human Resource Managers oversee the employees of a company, often working with upper management to create big-picture plans and goals. This course will help you learn how to choose a suitable employee, motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis. If you want to get into a Human Resource Management role, this course is perfect for you.
Office Manager
Office Manager
An office manager is in charge of the day-to-day operations of an office, which can include managing employees, budgets, and projects. This course will help you to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place, and to lead and make decisions. These are all essential skills for any Office Manager, and this course will help you to develop them.
Project Manager
Project Manager
Project managers plan, organize, and execute projects, often working with a team of people. This course will help you to develop the skills you need to be a successful project manager, including how to make decisions, manage conflict, and motivate your team. Many projects rely on collaboration from HR and the tactics and ideas you can learn here can help grow your career.
Training and Development Manager
Training and Development Manager
Training and development managers oversee the training and development programs of a business, which can include developing training materials, delivering training sessions, and evaluating training programs. This course will help you to develop the skills you need to be a successful training and development manager, including how to develop training materials, deliver training sessions, and evaluate training programs. Knowing the intricacies of training from an HR perspective is invaluable.
Event Planner
Event Planner
Event planners coordinate and manage events, which can include everything from weddings to corporate conferences. This course will help you to develop the skills you need to be a successful event planner, including how to manage budgets, negotiate contracts, and work with vendors. Many events rely on HR for staffing, so knowing human resource tactics can give you a leg-up in the industry.
Compensation and Benefits Manager
Compensation and Benefits Manager
Compensation and benefits managers oversee the compensation and benefits programs of a business, which can include developing compensation plans, administering benefits programs, and managing payroll. This course will help you to develop the skills you need to be a successful compensation and benefits manager, including how to develop compensation plans, administer benefits programs, and manage payroll. HR revolves heavily around compensation and benefits, so a course in this area will help you succeed.
Employee Relations Manager
Employee Relations Manager
Employee relations managers oversee the employee relations programs of a business, which can include developing employee relations policies, resolving employee grievances, and managing employee communications. This course will help you to develop the skills you need to be a successful employee relations manager, including how to develop employee relations policies, resolve employee grievances, and manage employee communications. Employee Relations is a branch of HR, so an HR background will help you excel in this role.
Customer Service Manager
Customer Service Manager
Customer service managers oversee the customer service department of a business, which can include managing employees, budgets, and projects. This course will help you to develop the skills you need to be a successful customer service manager, including how to manage a team, motivate employees, and resolve customer issues. A major aspect of customer service is interacting with and helping people, which is a skill developed through HR techniques.
Marketing Manager
Marketing Manager
Marketing managers develop and execute marketing campaigns, which can include advertising, public relations, and social media. This course will help you to develop the skills you need to be a successful marketing manager, including how to develop a marketing strategy, manage a budget, and measure the results of your campaigns. You can use your knowledge of human resources to help build and manage effective marketing teams.
Sales Manager
Sales Manager
Sales managers lead and motivate sales teams, which can include setting sales goals, developing sales strategies, and providing training. This course will help you to develop the skills you need to be a successful sales manager, including how to manage a team, motivate employees, and close deals. Being in sales often means interacting with HR departments and an expertise in the field can give you an advantage.
Operations Manager
Operations Manager
Operations managers oversee the day-to-day operations of a business, which can include managing employees, budgets, and projects. This course will help you to develop the skills you need to be a successful operations manager, including how to make decisions, manage conflict, and motivate your team. Operations and HR departments work hand-in-hand, so expertise in either field will make you a valuable asset.
Diversity and Inclusion Manager
Diversity and Inclusion Manager
Diversity and inclusion managers oversee the diversity and inclusion programs of a business, which can include developing diversity and inclusion policies, implementing diversity and inclusion initiatives, and managing diversity and inclusion training. This course will help you to develop the skills you need to be a successful diversity and inclusion manager, including how to develop diversity and inclusion policies, implement diversity and inclusion initiatives, and manage diversity and inclusion training. HR is responsible for diversity and inclusion in the workplace, so this course is a natural fit for a D&I role.
Recruitment Manager
Recruitment Manager
Recruitment managers oversee the recruitment programs of a business, which can include developing recruitment strategies, managing recruiting campaigns, and screening job applicants. This course will help you to develop the skills you need to be a successful recruitment manager, including how to develop recruitment strategies, manage recruiting campaigns, and screen job applicants. The first step in managing a team is hiring a great team, and you can learn how to better do that with this course.
Payroll Manager
Payroll Manager
Payroll managers oversee the payroll programs of a business, which can include processing payroll, managing payroll taxes, and issuing paychecks. This course may help you to develop the skills you need to be a successful payroll manager, including how to process payroll, manage payroll taxes, and issue paychecks. A course in this area may help you succeed in this role.
Benefits Manager
Benefits Manager
Benefits managers oversee the benefits programs of a business, which can include developing benefits plans, administering benefits programs, and managing benefits costs. This course may help you to develop the skills you need to be a successful benefits manager, including how to develop benefits plans, administer benefits programs, and manage benefits costs. A course in this area may help you succeed in this role.
For more career information including salaries, visit:
OpenCourser.com/course/tyxy7j/the
Reading list
We've selected 43 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
The Manager's Toolkit: A Practical Guide to Managing People at Work.
Classic in the field of management and provides a comprehensive overview of the principles and practices of effective management. It is particularly useful for managers who are looking to improve their performance and achieve better results.
Provides a comprehensive overview of human resource management concepts, practices, and theories. It covers a wide range of topics relevant to the course, including recruitment, selection, performance management, and conflict resolution.
Save
Provides a practical guide to managing people and teams effectively. It covers a wide range of topics, including motivation, communication, conflict resolution, and performance management.
A classic work on management, this book emphasizes the importance of setting clear goals, providing feedback, and creating a supportive work environment.
Explores the importance of emotional intelligence in leadership and provides practical strategies for developing this essential skill. It must-read for managers who want to build strong and effective teams.
Provides a comprehensive overview of human resource management practices and strategies. It good resource for those who want to learn more about the strategic role of HR.
Provides a clear and concise introduction to human resource management. It covers the core concepts and practices of HR, and good resource for those who are new to the field.
Provides a solid foundation in organizational behavior, which is essential for effective management. It covers topics such as motivation, leadership, communication, and conflict management.
Provides a framework for HR professionals to align their work with the strategic goals of the organization. It valuable resource for HR professionals who want to make a significant contribution to their organizations.
Challenges traditional management practices and argues that the best managers focus on their employees' strengths rather than their weaknesses.
Practical guide to human resource management. It provides answers to common HR questions, and valuable resource for HR professionals.
Save
Provides a framework for building a great company. It is based on research that Collins conducted on a group of companies that made the transition from good to great.
Save
Challenges traditional notions of motivation and explores the importance of intrinsic rewards, purpose, and autonomy in the workplace.
Save
Provides a research-based framework for transforming a good company into a great company.
Provides a comprehensive overview of performance management and offers practical strategies for improving individual and organizational performance. It valuable resource for managers and HR professionals who want to create a high-performance workplace.
Provides a set of principles for personal and professional effectiveness. It classic in the field of self-help and has been translated into more than 30 languages.
Save
Provides a comprehensive overview of compensation and benefits and offers practical guidance on designing and implementing pay programs. It valuable resource for HR professionals and managers who want to create a fair and equitable compensation system.
Save
Argues that emotional intelligence is more important than IQ for success in life. It provides a framework for developing emotional intelligence and shows how it can be used to improve relationships, communication, and decision-making.
Provides a comprehensive overview of HR practices and offers practical tools and resources for HR professionals. It valuable resource for HR professionals at all levels.
Provides a simple and practical guide to coaching. It is perfect for managers who want to improve their coaching skills and help their employees develop and grow.
This engaging parable illustrates the key dysfunctions that can hinder team performance and provides practical advice for building cohesive and effective teams.
Save
Emphasizes the importance of trust in building high-performing teams and organizations.
Provides a simple and effective system for managing people. It is based on the idea that managers should focus on setting goals, providing feedback, and recognizing and rewarding good performance.
A candid and insightful account of the challenges and rewards of leadership, this book offers valuable lessons for managers facing difficult decisions and situations.
Is highly regarded in the field of change management and provides a proven framework for leading successful change initiatives in organizations.
Provides a step-by-step guide to developing and implementing a performance appraisal system. It covers topics such as setting goals, providing feedback, and conducting performance reviews.
Provides a set of principles for effective leadership. It is based on Maxwell's research on the habits of successful leaders.
Save
Provides a roadmap for managers to develop their skills and advance their careers.
Save
Argues that trust is the foundation of all successful relationships. It provides a framework for building trust and shows how it can be used to improve communication, collaboration, and decision-making.
Explores the qualities and behaviors of trusted leaders, offering practical advice for gaining the respect and trust of colleagues, employees, and stakeholders.
Provides a framework for diagnosing and solving the five dysfunctions that can prevent teams from achieving their full potential.
Save
Provides a comprehensive guide to compensation and benefits management. It covers topics such as job evaluation, pay structures, and employee benefits.
Offers practical strategies for overcoming procrastination and increasing productivity, which can be beneficial for managers seeking to optimize their time and efficiency.
Save
Provides a framework for creating a positive and productive organizational culture.
Save
Challenges conventional wisdom about power and provides insightful strategies for acquiring and wielding power effectively in organizational settings.
Provides a framework for understanding why successful companies fail to innovate. It must-read for managers who want to stay ahead of the competition.
Save
Provides insights into the science of habit formation and how to change our habits for the better.
Provides a framework for developing and testing new products and services. It must-read for entrepreneurs and managers who want to bring new products to market quickly and efficiently.
Provides a comprehensive guide to employee benefits management. It covers topics such as health insurance, retirement plans, and paid time off.
Provides a framework for understanding why successful companies can fail when faced with disruptive innovation.
Save
Provides a framework for developing and executing a marketing and sales strategy. It must-read for entrepreneurs and managers who want to grow their business.
Has been used extensively in leadership development programs and offers valuable insights into the qualities and behaviors of effective leaders.
Practical guide to the essentials of effective management. It provides insights into the key responsibilities of managers and how to carry them out effectively.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/tyxy7j/the
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Effort
6 weeks of study, 1-3 hours/week
Via
Coursera
Institutions
University of London
Birkbeck, University of London
Instructor
Dr Chris Dewberry
Language
English
Transcripts
Español
Français
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Deutsch
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中文
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한국어
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हिंदी
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آذربایجان دیلی
Good to know
Taught by Dr Chris Dewberry, who are recognized for their work in human resources management
Examines HR theories and how they translate into real-world work situations
Develops core people management skills that are applicable to various work environments
Provides guidance on how to select, motivate, and appraise team members
Explores methods for managing conflict and making informed decisions in the workplace
Delivers a comprehensive understanding of people management
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