Intermediate English: Multichannel Communication from Coursera

In this course, you will develop your English conversational skills that you can use to build your personal and professional relationships. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.

Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from dozens of real-life examples of people communicating across different media. By the end of the course, you will feel confident texting, writing emails, making phone calls, leaving voicemails, and more in both personal and professional contexts.

What's inside

Syllabus

Course Introduction & Voxy Orientation

This week, you will learn about this course and understand how to use Voxy's innovative platform.

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Read about what's good

what should give you pause

and possible dealbreakers

Uses real-world examples of communication across different media, which helps learners improve their practical English skills

Focuses on developing conversational skills for building personal and professional relationships, which is useful for various contexts

Covers texting, writing emails, making phone calls, and leaving voicemails, which are essential skills for modern communication

Employs a task-based approach with short lessons, which allows learners to study anywhere and anytime

Requires learners to use Voxy, an adaptive language learning platform, which may require a subscription

Reviews summary

Practical english for multichannel communication

According to learners, the "Intermediate English: Multichannel Communication" course provides a practical foundation for improving English communication skills across various media. Students report gaining increased confidence in handling tasks like writing emails, making phone calls, and using messaging apps for both personal and professional interactions. The course's use of the Voxy platform is often highlighted for its adaptive learning approach and real-world content, which helps make lessons engaging. While many find it effective for building foundational skills, some reviewers indicate that the course may lack the depth required for more advanced intermediate learners or highly specific professional contexts.

Good for building confidence, some seek more depth.

"This course provided a solid foundation and built my confidence."

"While good for building confidence, I felt it sometimes lacked depth on specific professional topics."

"Suitable for those consolidating intermediate skills, maybe a bit basic for upper intermediate learners."

"It's a good stepping stone if you need practice in different communication methods."

Covers a useful range of communication methods.

"The structure with weekly modules covering different channels was well-organized."

"I liked that it included casual and professional contexts."

"The course covers a useful range of communication methods."

"Learning about conference calls and voicemails was specifically helpful for my job."

Adaptive platform with engaging, real-world content.

"The Voxy platform was very engaging, and the adaptive lessons kept me motivated."

"Using real-life examples on the platform made the lessons relatable."

"I found the adaptive learning on Voxy helped tailor the content to my level."

"Some initial technical glitches with Voxy, but overall a good learning experience."

Emphasizes practical, real-world communication.

"I really appreciated the focus on real-world scenarios like making phone calls and writing emails."

"The course helped me feel more confident handling daily communication tasks in English."

"Learning how to communicate across different channels like text and email was very useful."

"It covers the kind of communication I actually use in my job."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Intermediate English: Multichannel Communication with these activities:

Review English Grammar Fundamentals

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Strengthen your understanding of basic grammar rules to improve your written and spoken communication skills in English.

Browse courses on English Grammar

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Review basic grammar concepts such as verb tenses, sentence structure, and parts of speech.
Complete online grammar quizzes to assess your understanding.
Practice writing simple sentences and paragraphs, focusing on correct grammar.

Review 'English for Everyone: Level 3: Intermediate Course Book'

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Supplement your learning with a structured textbook that covers intermediate English concepts in detail.

View English for Everyone: Level 3: Intermediate,... on Amazon

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Read through the chapters relevant to the course topics.
Complete the exercises and quizzes in the book.
Review the grammar explanations and vocabulary lists.

Practice Casual Phone Conversations

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Improve your fluency and confidence in making casual phone calls by practicing common scenarios.

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Find a language partner or friend to practice with.
Role-play common phone call scenarios, such as making plans or asking for information.
Record yourself and listen back to identify areas for improvement.

Four other activities

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Create a Social Media Post in English

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Practice writing engaging social media posts in English to improve your written communication skills.

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Choose a topic that interests you.
Write a short, engaging post in English.
Include a relevant image or video.
Share your post on social media and engage with comments.

Review 'Business English Vocabulary Builder'

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Enhance your professional vocabulary to improve your communication in the workplace.

View Business Vocabulary Builder: Intermediate to... on Amazon

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Read through the chapters related to workplace communication.
Complete the vocabulary exercises and quizzes.
Practice using the new vocabulary in your own writing and speaking.

Start a Language Exchange Project

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Engage in a language exchange with a native English speaker to improve your conversational skills and cultural understanding.

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Find a language partner who is a native English speaker.
Schedule regular meetings to practice speaking English.
Discuss topics related to the course, such as casual conversations and professional communication.
Provide feedback to each other on grammar, pronunciation, and vocabulary.

Create a Presentation on Multichannel Communication

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Synthesize your knowledge of multichannel communication by creating a presentation that showcases different communication methods and their effectiveness.

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Research different communication methods, such as email, phone calls, and social media.
Create a presentation outline with key points and examples.
Design visually appealing slides with clear and concise information.
Practice your presentation and get feedback from others.

Career center

Learners who complete Intermediate English: Multichannel Communication will develop knowledge and skills that may be useful to these careers:

Administrative Assistant

An Administrative Assistant provides administrative support to an office or team, which involves tasks such as scheduling meetings, managing correspondence, and handling phone calls. This course directly helps in enhancing the communication skills necessary for an Administrative Assistant. The course's emphasis on professional communication and work calls prepares individuals to handle workplace interactions effectively. The focus on real-world communication examples, including writing emails, and making phone calls, helps build confidence in dealing with colleagues. The course helps build a foundation for clear and effective communication, essential for providing administrative support.

See salaries and explore the career path for Administrative Assistant

Virtual Assistant

A Virtual Assistant provides administrative, technical, or creative assistance to clients from a remote location. This course focuses on improving English conversational skills, precisely what a Virtual Assistant needs. The course's emphasis on professional communication and work calls prepares individuals to handle workplace interactions effectively. The focus on real-world communication examples, including writing emails, and making phone calls, helps build confidence in dealing with clients. This course helps build a foundation for clear and effective communication, essential for providing virtual assistance.

See salaries and explore the career path for Virtual Assistant

Customer Service Representative

A Customer Service Representative directly interacts with customers to address inquiries, resolve issues, and provide support. Since this course focuses on developing English conversational skills across various communication channels, it directly helps in becoming a successful Customer Service Representative. The course's emphasis on real-world communication examples, including texting, writing emails, and making phone calls, helps build confidence in dealing with customers through multiple platforms. The focus on professional communication and work calls specifically prepares individuals to handle workplace interactions effectively. This course helps build a foundation for clear and effective communication, essential for providing excellent customer service.

See salaries and explore the career path for Customer Service Representative

Client Relationship Manager

A Client Relationship Manager focuses on fostering strong relationships with clients to ensure satisfaction and retention. This course focuses on enhancing English conversational skills, which are crucial for success as a Client Relationship Manager. The course's emphasis on professional communication and work calls helps in developing the skills needed to communicate effectively with clients, address their concerns, and build trust. The focus on real-world examples and different communication methods used in the workplace helps the Client Relationship Manager to adapt their communication style based on the situation. This course helps build a foundation for clear and effective communication, essential for building client relationships.

See salaries and explore the career path for Client Relationship Manager

Social Media Manager

A Social Media Manager is responsible for creating and managing a company's social media presence, engaging with followers, and developing content strategies. This course focuses on building English conversational skills across various communication channels, directly supporting the needs of a Social Media Manager. The course's emphasis on various messaging methods and the different reasons that people post on social media empowers a Social Media Manager to craft effective posts that resonate with target audiences. The focus on real-world examples of communication across different media helps in staying current with trends. This course helps the Social Media Manager build a strong online presence.

See salaries and explore the career path for Social Media Manager

Communications Assistant

A Communications Assistant supports the communications team in various tasks, including writing content, managing social media, and coordinating internal communications. This course focuses on building English conversational skills that can be used to build personal and professional relationships. The course's emphasis on professional communication and the different communication methods used in the workplace helps in developing effective writing and interpersonal skills. Since this course also covers social media communications, it is beneficial in composing social media content. This course helps build a Communications Assistant's ability to convey clear, concise, and professional messages.

See salaries and explore the career path for Communications Assistant

Recruiter

A Recruiter is responsible for finding, screening, and interviewing candidates to fill job openings within a company. Effective communication is essential for a Recruiter to accurately assess candidate qualifications, explain job requirements, and build rapport with potential hires. This course focuses on enhancing English conversational skills, directly benefiting a Recruiter's abilities. The course's emphasis on professional communication and work calls helps improve their skills in conducting interviews, participating in conference calls, and leaving effective messages. The course helps build confidence in using various communication methods, crucial for successful recruiting.

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Public Relations Specialist

A Public Relations Specialist manages a company's public image by crafting press releases, organizing events, and developing communication strategies. This course focuses on building professional relationships and developing communication skills across different media. The course's emphasis on professional communication and the different communication methods used in the workplace helps in developing effective writing and interpersonal skills. The course helps build the Public Relations Specialist's ability to convey clear, concise, and professional messages to media and public.

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Writer

A Writer crafts written content for various platforms, including websites, blogs, and marketing materials. This course focuses on enhancing English conversational skills across various communication channels, which helps in becoming a successful Writer. The course's emphasis on professional communication and the different communication methods used in the workplace helps in developing effective workplace skills. The focus on real-world examples of communication across different media, including texting and writing emails, helps to craft effective written content. This course helps build a Writer's communication skills.

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Event Planner

An Event Planner is responsible for organizing and coordinating events. This course focuses on improving English conversational skills across various communication channels, which helps in becoming a successful Event Planner. The course's emphasis on professional communication and the different communication methods used in the workplace helps in developing effective workplace skills. The focus on real-world examples of communication across different media, including texting, writing emails, and making phone calls, helps to coordinate the different parts of planning and executing an event. This course helps build an Event Planner's communication skills.

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Human Resources Assistant

A Human Resources Assistant provides administrative support to the HR department, assisting with tasks such as recruiting, onboarding, and employee relations. This course focuses on enhancing English conversational skills across various communication platforms. The course's emphasis on professional communication and work calls helps in developing the skills needed to effectively communicate with employees, candidates, and other stakeholders. The focus on real-world examples and different communication methods used in the workplace helps the Human Resources Assistant adapt their communication style to different situations and audiences. The course helps in improving communication skills across different media, crucial for HR-related tasks.

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Project Coordinator

A Project Coordinator assists project managers in organizing, planning, and executing projects. This course focuses on enhancing English conversational skills across various communication platforms. The course's emphasis on professional communication and work calls helps in developing the skills needed to effectively communicate with team members, stakeholders, and clients. The focus on real-world examples and different communication methods helps the Project Coordinator in adapting their communication style. This course helps in improving communication skills across different media, crucial for project management-related tasks.

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Sales Representative

A Sales Representative is responsible for pitching products or services to potential clients and closing deals. This course may be useful, as it focuses on improving English conversational skills across various communication channels. The course's emphasis on professional communication and work calls helps in refining the skills needed to effectively communicate with clients, negotiate terms, and build rapport. The focus on real-world examples and different communication methods used in the workplace helps the Sales Representative to adapt their communication style based on the situation and audience. The course helps in improving communication skills across different media.

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Technical Support Specialist

A Technical Support Specialist provides assistance to users experiencing technical issues with software, hardware, or networks. This course may be useful, as it focuses on enhancing English conversational skills for both personal and professional interactions. A key aspect of this role involves clearly communicating technical solutions and troubleshooting steps to individuals with varying levels of technical expertise. The 'Work Calls' section, which teaches how to participate in successful conference and video calls, along with the module on leaving effective messages, helps to improve a Technical Support Specialist's ability to efficiently resolve technical problems and provide guidance remotely. The course helps in improving communication skills across different media.

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Copywriter

A Copywriter is responsible for writing compelling and persuasive content for various marketing and advertising materials. This course may be useful, as it focuses on building English conversational skills. The course's emphasis on professional communication and the different communication methods used in the workplace helps in developing effective writing and interpersonal skills, all beneficial. The course helps build a Copywriter's ability to convey clear, concise, and professional marketing messages.

See salaries and explore the career path for Copywriter

Intermediate English

Multichannel Communication

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Reviews summary

Practical english for multichannel communication

Activities

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