Cultural intelligence: Become a global citizen from Coursera

What's inside

Syllabus

Globalisation of people

We are living in an increasingly globalised world, with growing flows of capital/business and people across national boundaries. What are the current state of development of global migration of capital and people? What are the important implications to businesses, communities and individuals? This week you will be introduced to the recent development in global migration of capital and people; the contributing factors to the changes over time; and consequences of global migration of capital and people. You will start by review the contemporary literature in these areas. You will also be exposed to the theoretical perspectives such as institutional approach and structural inequality framework in understanding global migration of business and people.

Affinities and diversities

Our communities and workplaces have become more diverse in terms of gender, age, ethnicity, religion, and country of origin. How do you perceive diversity in your communities and workplaces? Does diversity mean different? This week you will be introduced the concepts of affinities in addition to diversities. You will have the opportunities to examine the commonalities that diverse groups of people share in their daily life and in workplaces. You will also apply the theoretical framework “cultural capital” (in Pierre Bourdieu’s “The Forms of Capital”) in understanding how diversity contribute to the societies and businesses.

Developing Cultural Intelligence (CQ): Improving self

Employees and business leaders nowadays are constantly interacting with people and stakeholders from diverse backgrounds. The cultural inclusion approach is adopted by many businesses and organizations to promote equity and fairness. What is your understanding of cultural diversity? Is diversity inclusion approach only for promoting the rights and opportunities for those who are disadvantaged? Are you aware of the values and benefits that people from diverse cultural backgrounds could bring to an organization? Do you know how to develop your cultural intelligence (CQ)? This week you will learn the importance of cultural intelligence (CQ) and the steps that you will need to take to develop your cultural strategic thinking and to cultivate your behavioural cultural intelligence.

Applying and leveraging CQ: Leading others

Being culturally intelligent is a key future-focused capability for today’s business leaders. In addition to developing their own cultural intelligence, business leaders need to learn how to leverage their cultural intelligence to effectively motivate and lead others in workplaces. This week you will learn the approaches and programs through which you apply cultural intelligence to effectively manage and lead culturally diverse teams or effectively interact with culturally diverse stakeholders. You will develop the competencies of evaluating cultural environments and strategizing responses accordingly. Attention will also be on the approach and framework for developing high-performing global teams

Global citizenship challenges

Being a citizen of our globalised and interconnected world could also face a series of challenges. Traditional institutions, such as the state, community, workplace, and family have all been affected one way or another by the global forces. The boundaries of nation states become increasing blurry and weakened with increasing dominance of transnational business activities and migration of people. For many, traditional family structures are disrupted and family members scattered around globe. All these changes affect individual behaviour and the interactions with each other. This week you will examine the major challenges brought about by globalised forces and develop the awareness of these challenges in a range of institutional settings.

Global mindset and competence: Becoming a Global Citizen

Cultural intelligence (CQ) is a competitive advantage that current and future business leaders need to acquire and cultivate. By consciously or unconsciously practicing and applying CQ in your workplace and daily life, you will become a true global citizen and business leader in a globalized world. In the final week of this course, you will apply all the knowledge we have learned so far and focus on some practical exercises on how to develop the mindset that is globally oriented and culturally sensitive. You will also further develop some skills in translating your individual global mindset to ethical conducts of businesses and organizations.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores cultural intelligence, which is key for success in diverse organizations

Taught by Professor Fei Guo, recognized expert in cultural intelligence

Develops skills that are highly relevant for future business leaders

Examines challenges posed by globalization, providing valuable insights

Emphasizes the importance of developing a global mindset

Offers practical exercises for developing cultural intelligence

Reviews summary

Valuable course on cultural intelligence

Learners say that this engaging course provides a strong foundation in cultural intelligence. The course is well-received, with learners appreciating its informative, well-structured lectures, and challenging quizzes. Students also value the course's focus on practical skills and real-world examples.

Quizzes are challenging but rewarding

"The course taught me about being more culturally aware, especially when working with people from different cultural backgrounds or internationally. Quizzes are challenging and the satisfaction upon course completion is rewarding."

"this was an amazing program"

Course is excellent with strong content

"Very useful course! I learned new and very interesting concepts. I recommend for all those interested in becoming truly global citizens."

"Impressively well-researched course about cultural intelligence."

"Very high leve and a good introduction into a very complicated subject that is very often overlooked."

Instructor is clear and engaging

"Tuve algunas dificultades con el lenguaje, pero la instructora es muy clara"

"the course was great because of it's topiccs, the instructor interact effectivelly with us"

"very helpful and carefully structured lecture"

Course focuses on practical skills and real-world examples

"I was able to find ways to understand and handle cross cultural situation!"

"From an intercultural perspective, the content was enriching and backed up by theories and research"

"I personally think that we need way more cultural education and this course offers just that"

There are grammar mistakes in the course

"Fairly informative course. I find the concept of cultural intelligence fascinating. I wish there were discussion questions and several written assignments in order to put in practice the knowledge acquired in this course. Besides, there were numerous grammar mistakes both in subtitles and videos."

"There were grammatical mistakes in the tests and I found the topic unclear and all over the place."

Career center

Learners who complete Cultural intelligence: Become a global citizen will develop knowledge and skills that may be useful to these careers:

Consultant

Consultants are hired to provide expert advice to businesses and organizations. They may work on a variety of projects, from developing new strategies to improving operational efficiency. The Cultural Intelligence: Become a Global Citizen course can help Consultants develop the skills they need to succeed in this role. The course will teach Consultants how to understand and adapt to different cultures, which is essential for working with clients from around the world. The course will also help Consultants develop the critical thinking and problem-solving skills they need to provide sound advice to their clients.

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International Business Manager

International Business Managers are responsible for overseeing the international operations of their companies. They may work in a variety of industries, from manufacturing to retail. The Cultural Intelligence: Become a Global Citizen course can help International Business Managers develop the skills they need to succeed in this role. The course will teach International Business Managers how to understand and adapt to different cultures, which is essential for working with clients and partners from around the world. The course will also help International Business Managers develop the leadership and management skills they need to lead their teams to success.

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Diplomat

Diplomats represent their countries abroad. They work to build relationships with other countries and to promote their country's interests. The Cultural Intelligence: Become a Global Citizen course can help Diplomats develop the skills they need to succeed in this role. The course will teach Diplomats how to understand and adapt to different cultures, which is essential for working with people from around the world. The course will also help Diplomats develop the communication and negotiation skills they need to be effective in their roles.

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Foreign Correspondent

Foreign Correspondents report on international news stories for their home countries. They may work in print, broadcast, or online media. The Cultural Intelligence: Become a Global Citizen course can help Foreign Correspondents develop the skills they need to succeed in this role. The course will teach Foreign Correspondents how to understand and adapt to different cultures, which is essential for reporting on stories from around the world. The course will also help Foreign Correspondents develop the research and writing skills they need to produce high-quality journalism.

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Human Resources Manager

Human Resources Managers oversee the human resources department of their organizations. They are responsible for a variety of tasks, including recruiting, hiring, training, and employee development. The Cultural Intelligence: Become a Global Citizen course can help Human Resources Managers develop the skills they need to succeed in this role. The course will teach Human Resources Managers how to understand and adapt to different cultures, which is essential for working with employees from around the world. The course will also help Human Resources Managers develop the leadership and management skills they need to lead their teams to success.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns for their organizations. They may work in a variety of industries, from consumer products to financial services. The Cultural Intelligence: Become a Global Citizen course can help Marketing Managers develop the skills they need to succeed in this role. The course will teach Marketing Managers how to understand and adapt to different cultures, which is essential for developing marketing campaigns that resonate with audiences around the world.

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Sales Manager

Sales Managers are responsible for leading and motivating their sales teams to achieve their sales goals. They may work in a variety of industries, from technology to healthcare. The Cultural Intelligence: Become a Global Citizen course can help Sales Managers develop the skills they need to succeed in this role. The course will teach Sales Managers how to understand and adapt to different cultures, which is essential for building relationships with clients and customers from around the world. The course will also help Sales Managers develop the leadership and management skills they need to lead their teams to success.

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Public relations manager

Public Relations Managers are responsible for managing the public image of their organizations. They may work in a variety of industries, from entertainment to non-profit. The Cultural Intelligence: Become a Global Citizen course can help Public Relations Managers develop the skills they need to succeed in this role. The course will teach Public Relations Managers how to understand and adapt to different cultures, which is essential for building relationships with the media and the public. The course will also help Public Relations Managers develop the communication and crisis management skills they need to be effective in their roles.

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Teacher

Teachers educate students in a variety of subjects. They may work in public or private schools, or in colleges and universities. The Cultural Intelligence: Become a Global Citizen course may be useful for Teachers who want to develop the skills they need to teach in a diverse classroom. The course will help Teachers understand and adapt to different cultures, which is essential for creating a positive and inclusive learning environment for all students. The course will also help Teachers develop the communication and classroom management skills they need to be effective in their roles.

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Social Worker

Social Workers help people in need. They may work in a variety of settings, including schools, hospitals, and community centers. The Cultural Intelligence: Become a Global Citizen course may be useful for Social Workers who want to develop the skills they need to work with people from diverse backgrounds. The course will help Social Workers understand and adapt to different cultures, which is essential for building relationships with clients and providing effective services. The course will also help Social Workers develop the communication and counseling skills they need to be effective in their roles.

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Nurse

Nurses provide care to patients in a variety of settings, including hospitals, clinics, and nursing homes. The Cultural Intelligence: Become a Global Citizen course may be useful for Nurses who want to develop the skills they need to work with patients from diverse backgrounds. The course will help Nurses understand and adapt to different cultures, which is essential for providing culturally competent care. The course will also help Nurses develop the communication and patient care skills they need to be effective in their roles.

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Doctor

Doctors diagnose and treat patients with a variety of illnesses and injuries. They may work in a variety of settings, including hospitals, clinics, and private practices. The Cultural Intelligence: Become a Global Citizen course may be useful for Doctors who want to develop the skills they need to work with patients from diverse backgrounds. The course will help Doctors understand and adapt to different cultures, which is essential for providing culturally competent care. The course will also help Doctors develop the communication and patient care skills they need to be effective in their roles.

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Lawyer

Lawyers advise clients on legal matters and represent them in court. They may work in a variety of settings, including private law firms, corporations, and government agencies. The Cultural Intelligence: Become a Global Citizen course may be useful for Lawyers who want to develop the skills they need to work with clients from diverse backgrounds. The course will help Lawyers understand and adapt to different cultures, which is essential for building relationships with clients and providing effective legal advice. The course will also help Lawyers develop the communication and negotiation skills they need to be effective in their roles.

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Engineer

Engineers design, build, and maintain a variety of structures and systems. They may work in a variety of industries, including construction, manufacturing, and transportation. The Cultural Intelligence: Become a Global Citizen course may be useful for Engineers who want to develop the skills they need to work on international projects. The course will help Engineers understand and adapt to different cultures, which is essential for building relationships with colleagues and clients from around the world. The course will also help Engineers develop the communication and project management skills they need to be effective in their roles.

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Scientist

Scientists conduct research to advance our understanding of the natural world. They may work in a variety of fields, including biology, chemistry, and physics. The Cultural Intelligence: Become a Global Citizen course may be useful for Scientists who want to develop the skills they need to collaborate with colleagues from around the world. The course will help Scientists understand and adapt to different cultures, which is essential for building relationships with colleagues and sharing research findings. The course will also help Scientists develop the communication and writing skills they need to be effective in their roles.

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