إدارة المعرفة | Knowledge Management from Coursera

إدارة المعرفة (Knowledge Management) هي عملية إنشاء واستخدام وإدارة المعرفة والمعلومات داخل المؤسسة (Organization)، وهي عبارة عن مجموعة من الطرق والأساليب التي تهدف إلى تحقيق الأهداف الاستراتيجية للمنشأة، من خلال الاستفادة المثلى من المعرفة (Knowledge) المتاحة، ومحاولة توفير نوعية المعرفة (Knowledge) التي تسهم بشكل إيجابي في ذلك، فعلى سبيل المثال أهم العوامل التي يجب التركيز عليها في إدارة المعرفة (Knowledge Management) هي ضمان سهولة تدفق المعلومات بين المستويات الإدارية المختلفة، مما يساعد المؤسسة (Organization) على الوصول لمستويات أداء تسمح لها بتحقيق مستوى تنافسي (Competitive Position) جيد في السوق.

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بفهم إدارة المعرفة، أو كان مجال عملك يتطلب توظيف ذلك في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك بشكل فعال ومؤثر.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على تنفيذ وتطبيق إدارة المعرفة، فهم عناصر وأدوات إدارة المعرفة، التعرف على مفهوم وأنواع المعرفة.

What's inside

Syllabus

إدارة المعرفة (Knowledge Management)

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على تنفيذ وتطبيق إدارة المعرفة، فهم عناصر وأدوات إدارة المعرفة، التعرف على مفهوم وأنواع المعرفة.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores إدارة المعرفة (Knowledge Management), which is standard in many organizations

Covers the core concepts, such as knowledge, information, and knowledge management processes

Provides a comprehensive overview of إدارة المعرفة (Knowledge Management), suitable for beginners

Taught by Alfaisal.KLD, who has a strong reputation in the field of إدارة المعرفة (Knowledge Management)

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in إدارة المعرفة | Knowledge Management with these activities:

Build a Knowledge Repository for Personal Reference

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Create a systematic way to store, organize, and retrieve relevant information for future use.

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Gather materials from textbooks, articles, online resources, and other sources.
Categorize and organize information using a logical structure.
Use note-taking tools, spreadsheets, or databases for storage.
Regularly review and update the repository.

Explore Practical Case Studies in KM

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Engage with real-world examples to understand how organizations effectively manage knowledge.

Browse courses on Implementation Strategies

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Identify and review industry reports on successful KM initiatives.
Follow case studies published in academic journals.
Attend online webinars or workshops on KM implementation.

Contribute to Open Knowledge Initiatives

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Support the development and dissemination of knowledge by contributing to open-source repositories.

Browse courses on Open Access

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Identify open knowledge platforms such as Wikipedia or GitHub.
Find areas where you can contribute your expertise.
Create or edit content, provide feedback, or participate in discussions.
Collaborate with others to enhance the quality of open knowledge resources.

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Career center

Learners who complete إدارة المعرفة | Knowledge Management will develop knowledge and skills that may be useful to these careers:

Knowledge Manager

Knowledge Managers are responsible for developing and implementing knowledge management strategies within an organization. They work to identify, capture, and share knowledge within the organization to improve decision-making and innovation. This course provides a comprehensive overview of knowledge management, including its principles, tools, and techniques. It will help learners develop the skills and knowledge needed to succeed in this role.

See salaries and explore the career path for Knowledge Manager

Information Architect

Information Architects design and organize information systems to make them easy to find and use. They work with knowledge managers to develop taxonomies and ontologies that can be used to classify and retrieve information. This course will help learners understand the principles of information architecture and how it can be used to improve knowledge management.

See salaries and explore the career path for Information Architect

Learning and Development Manager

Learning and Development Managers are responsible for developing and delivering training programs that help employees learn new skills and knowledge. They work with knowledge managers to identify the knowledge and skills that employees need to succeed in their roles. This course will help learners understand the principles of learning and development, and how it can be used to support knowledge management.

See salaries and explore the career path for Learning and Development Manager

Content Strategist

Content Strategists develop and manage content for websites, social media, and other digital platforms. They work with knowledge managers to ensure that content is accurate, up-to-date, and relevant to the target audience. This course will help learners understand the principles of content strategy and how it can be used to support knowledge management.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They work with knowledge managers to identify and extract knowledge from data. This course will help learners understand the principles of data analysis and how it can be used to support knowledge management.

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Records Manager

Records Managers are responsible for managing and preserving an organization's records. They work with knowledge managers to ensure that records are accurate, complete, and accessible. This course will help learners understand the principles of records management and how it can be used to support knowledge management.

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Information Security Analyst

Information Security Analysts protect an organization's information systems from unauthorized access and attack. They work with knowledge managers to ensure that sensitive information is protected from unauthorized access. This course will help learners understand the principles of information security and how it can be used to support knowledge management.

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Business Analyst

Business Analysts analyze business processes to identify opportunities for improvement. They work with knowledge managers to identify and capture knowledge that can be used to improve business processes. This course will help learners understand the principles of business analysis and how it can be used to support knowledge management.

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Program Manager

Program Managers oversee the planning, implementation, and evaluation of programs. They work with knowledge managers to ensure that programs are aligned with the organization's goals and objectives. This course will help learners understand the principles of program management and how it can be used to support knowledge management.

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Project Manager

Project Managers plan, execute, and close projects. They work with knowledge managers to ensure that projects are completed on time, within budget, and to the required quality. This course will help learners understand the principles of project management and how it can be used to support knowledge management.

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Marketing Manager

Marketing Managers develop and execute marketing campaigns to promote products and services. They work with knowledge managers to ensure that marketing campaigns are aligned with the organization's goals and objectives. This course will help learners understand the principles of marketing and how it can be used to support knowledge management.

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Sales Manager

Sales Managers lead and motivate sales teams to achieve sales goals. They work with knowledge managers to ensure that sales teams have the knowledge and skills needed to succeed. This course will help learners understand the principles of sales management and how it can be used to support knowledge management.

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Customer Success Manager

Customer Success Managers ensure that customers are satisfied with their products and services. They work with knowledge managers to ensure that customers have the knowledge and support they need to succeed. This course will help learners understand the principles of customer success management and how it can be used to support knowledge management.

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Operations Manager

Operations Managers oversee the day-to-day operations of an organization. They work with knowledge managers to ensure that operations are efficient and effective. This course will help learners understand the principles of operations management and how it can be used to support knowledge management.

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Supply Chain Manager

Supply Chain Managers oversee the planning, execution, and control of the supply chain. They work with knowledge managers to ensure that the supply chain is efficient and effective. This course will help learners understand the principles of supply chain management and how it can be used to support knowledge management.

See salaries and explore the career path for Supply Chain Manager