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Fatima Rebaie
في هذه الدورة التدريبية القائمة على المشروع والتي تستغرق ساعة واحدة، ستتعلم كيفية تحسين رضا العملاء/الزبائن والاهتمام بهم والتواصل معهم بشكل دائم. كما و سوف تدرك كيفية تحسين تجربة العميل و إنشاء موقع فايسبوك فعال من أجل استقطاب العملاء و الحصول على نتائج أفضل.كما و ستمتلك القدرة على ملىء الاستبيان على جداول غوغل البيانية من أجل معرفة رضا العملاء في الشركة بحيث سنتطبق ذلك معاً خلال الدورة .و أخيراً سوف تدرك أهمية تجربة ما بعد الشراء و أهمية الالتزام بالهدف و الوقت المناسب من أجل عمليات بيع ناجحة.
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في هذه الدورة التدريبية القائمة على المشروع والتي تستغرق ساعة واحدة، ستتعلم كيفية تحسين رضا العملاء/الزبائن والاهتمام بهم والتواصل معهم بشكل دائم. كما و سوف تدرك كيفية تحسين تجربة العميل و إنشاء موقع فايسبوك فعال من أجل استقطاب العملاء و الحصول على نتائج أفضل.كما و ستمتلك القدرة على ملىء الاستبيان على جداول غوغل البيانية من أجل معرفة رضا العملاء في الشركة بحيث سنتطبق ذلك معاً خلال الدورة .و أخيراً سوف تدرك أهمية تجربة ما بعد الشراء و أهمية الالتزام بالهدف و الوقت المناسب من أجل عمليات بيع ناجحة.
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في هذه الدورة التدريبية القائمة على المشروع والتي تستغرق ساعة واحدة، ستتعلم كيفية تحسين رضا العملاء/الزبائن والاهتمام بهم والتواصل معهم بشكل دائم. كما و سوف تدرك كيفية تحسين تجربة العميل و إنشاء موقع فايسبوك فعال من أجل استقطاب العملاء و الحصول على نتائج أفضل.كما و ستمتلك القدرة على ملىء الاستبيان على جداول غوغل البيانية من أجل معرفة رضا العملاء في الشركة بحيث سنتطبق ذلك معاً خلال الدورة .و أخيراً سوف تدرك أهمية تجربة ما بعد الشراء و أهمية الالتزام بالهدف و الوقت المناسب من أجل عمليات بيع ناجحة.
في نهاية هذه الدورة، ستكون قادراً على تطبيق محتوى هذه الدورة والتمكُّن من تجربة تحسين رضى العملاء.
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What's inside
Syllabus
Module 1
في هذه الدورة التدريبية القائمة على المشروع والتي تستغرق ساعة واحدة، ستتعلم كيفية تحسين رضا العملاء/الزبائن والاهتمام بهم والتواصل معهم بشكل دائم. كما و سوف تدرك كيفية تحسين تجربة العميل و إنشاء موقع فايسبوك فعال من أجل استقطاب العملاء و الحصول على نتائج أفضل.كما و ستمتلك القدرة على ملىء الاستبيان على جداول غوغل البيانية من أجل معرفة رضا العملاء في الشركة بحيث سنتطبق ذلك معاً خلال الدورة .و أخيراً سوف تدرك أهمية تجربة ما بعد الشراء و أهمية الالتزام بالهدف و الوقت المناسب من أجل عمليات بيع ناجحة.
في نهاية هذه الدورة، ستكون قادراً على تطبيق محتوى هذه الدورة والتمكُّن من تجربة تحسين رضى العملاء.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Builds a solid foundation for professionals seeking to improve customer satisfaction and engagement in their organizations
Taught by Fatima Rebaie, an experienced professional in customer satisfaction and engagement
Utilizes project-based learning, allowing learners to apply concepts and techniques in real-world scenarios
Examines the importance of post-purchase experiences and emphasizes the value of timely follow-ups and feedback collection
Provides learners with a comprehensive understanding of customer satisfaction and engagement strategies
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك with these
activities:
Review Basic Marketing Concepts
Show steps
Strengthen your understanding of foundational marketing concepts to enhance your learning experience.
Browse courses on
Marketing Fundamentals
Show steps
-
Review textbooks or online resources on marketing basics.
-
Attend a refresher workshop or webinar.
Read the Coursera Course Guide
Show steps
Become familiar with the course structure, schedule, and expectations.
Show steps
-
Locate and open the Course Guide.
-
Review the course overview, modules, and schedule.
-
Identify key concepts and learning objectives.
Follow the Coursera Learning Path
Show steps
Enhance your understanding of the course material through interactive tutorials and exercises.
Browse courses on
Customer Relationship Management
Show steps
-
Access the Coursera Learning Path.
-
Complete the recommended tutorials and activities.
-
Review and reflect on the concepts covered.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Participate in Discussion Forums
Show steps
Engage with fellow students to share insights, ask questions, and learn from different perspectives.
Browse courses on
Customer Experience
Show steps
-
Join the course discussion forums.
-
Participate in discussions by posting comments and asking questions.
-
Read and respond to comments from other students.
Analyze Customer Feedback Surveys
Show steps
Develop your skills in interpreting and using customer feedback to improve customer experiences.
Browse courses on
Customer Feedback
Show steps
-
Gather customer feedback surveys.
-
Analyze the data using statistical methods.
-
Identify key trends and patterns.
-
Develop recommendations for improvement.
Attend an Industry Conference or Workshop
Show steps
Expand your knowledge and network by attending industry events focused on customer experience and marketing.
Browse courses on
Customer Relationship Management
Show steps
-
Research and identify relevant industry events.
-
Register and attend the event.
-
Participate in sessions and workshops.
-
Connect with professionals in the field.
Design a Social Media Campaign
Show steps
Apply your knowledge of customer engagement and social media marketing to create a compelling campaign.
Browse courses on
Social Media Marketing
Show steps
-
Define your target audience and campaign goals.
-
Develop a creative concept and content strategy.
-
Choose appropriate social media platforms.
-
Create and publish engaging content.
-
Monitor and evaluate campaign performance.
Develop a Customer Experience Strategy
Show steps
Integrate your knowledge of customer behavior, touchpoints, and best practices to create a comprehensive strategy for improving customer experiences.
Show steps
-
Conduct a customer journey mapping exercise.
-
Identify areas for improvement and develop strategies to address them.
-
Create a detailed implementation plan.
-
Present your strategy to stakeholders.
Review Basic Marketing Concepts
Show steps
Strengthen your understanding of foundational marketing concepts to enhance your learning experience.
Browse courses on
Marketing Fundamentals
Show steps
Show steps
Show steps
- Review textbooks or online resources on marketing basics.
- Attend a refresher workshop or webinar.
Read the Coursera Course Guide
Show steps
Become familiar with the course structure, schedule, and expectations.
Show steps
Show steps
Show steps
- Locate and open the Course Guide.
- Review the course overview, modules, and schedule.
- Identify key concepts and learning objectives.
Follow the Coursera Learning Path
Show steps
Enhance your understanding of the course material through interactive tutorials and exercises.
Browse courses on
Customer Relationship Management
Show steps
Show steps
Show steps
- Access the Coursera Learning Path.
- Complete the recommended tutorials and activities.
- Review and reflect on the concepts covered.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Participate in Discussion Forums
Show steps
Engage with fellow students to share insights, ask questions, and learn from different perspectives.
Browse courses on
Customer Experience
Show steps
Show steps
Show steps
- Join the course discussion forums.
- Participate in discussions by posting comments and asking questions.
- Read and respond to comments from other students.
Analyze Customer Feedback Surveys
Show steps
Develop your skills in interpreting and using customer feedback to improve customer experiences.
Browse courses on
Customer Feedback
Show steps
Show steps
Show steps
- Gather customer feedback surveys.
- Analyze the data using statistical methods.
- Identify key trends and patterns.
- Develop recommendations for improvement.
Attend an Industry Conference or Workshop
Show steps
Expand your knowledge and network by attending industry events focused on customer experience and marketing.
Browse courses on
Customer Relationship Management
Show steps
Show steps
Show steps
- Research and identify relevant industry events.
- Register and attend the event.
- Participate in sessions and workshops.
- Connect with professionals in the field.
Design a Social Media Campaign
Show steps
Apply your knowledge of customer engagement and social media marketing to create a compelling campaign.
Browse courses on
Social Media Marketing
Show steps
Show steps
Show steps
- Define your target audience and campaign goals.
- Develop a creative concept and content strategy.
- Choose appropriate social media platforms.
- Create and publish engaging content.
- Monitor and evaluate campaign performance.
Develop a Customer Experience Strategy
Show steps
Integrate your knowledge of customer behavior, touchpoints, and best practices to create a comprehensive strategy for improving customer experiences.
Show steps
Show steps
Show steps
- Conduct a customer journey mapping exercise.
- Identify areas for improvement and develop strategies to address them.
- Create a detailed implementation plan.
- Present your strategy to stakeholders.
Career center
Learners who complete كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك will develop knowledge and skills
that may be useful to these careers:
Customer Service Manager
Customer Service Manager
Customer service managers are responsible for the quality of customer service provided by a company. They may oversee a team of customer service representatives or work independently. In either case, customer service managers need to have a strong understanding of customer satisfaction and how to improve it. This course can help customer service managers learn how to use Facebook to improve the customer experience.
Product Manager
Product Manager
Product managers are responsible for developing and launching new products. They need to have a strong understanding of customer needs and how to meet them. This course can help product managers learn how to use Facebook to gather customer feedback and improve product development.
UX Designer
UX Designer
UX designers are responsible for designing the user experience for websites and apps. They need to have a strong understanding of customer behavior and how to create a positive user experience. This course can help UX designers learn how to use Facebook to gather customer feedback and improve the user experience.
Marketing Manager
Marketing Manager
Marketing managers are responsible for developing and implementing marketing campaigns. They need to have a strong understanding of customer behavior and how to reach them. This course can help marketing managers learn how to use Facebook to target customers and improve customer satisfaction.
Sales Manager
Sales Manager
Sales managers are responsible for overseeing a team of sales representatives and developing sales strategies. They need to have a strong understanding of customer needs and how to meet them. This course can help sales managers learn how to use Facebook to generate leads and close deals.
Data Analyst
Data Analyst
Data analysts are responsible for collecting, analyzing, and interpreting data. They need to have a strong understanding of customer behavior and how to use data to improve decision-making. This course can help data analysts learn how to use Facebook to collect customer data and improve data analysis.
Customer Success Manager
Customer Success Manager
Customer success managers are responsible for ensuring that customers are satisfied with a company's products or services. They need to have a strong understanding of customer behavior and how to resolve customer issues. This course can help customer success managers learn how to use Facebook to improve customer communication and satisfaction.
E-commerce Manager
E-commerce Manager
E-commerce managers are responsible for overseeing an online store. They need to have a strong understanding of customer behavior and how to create a positive online shopping experience. This course can help e-commerce managers learn how to use Facebook to drive traffic to their online store and improve customer satisfaction.
Social Media Manager
Social Media Manager
Social media managers are responsible for managing a company's social media presence. They need to have a strong understanding of customer behavior and how to use social media to reach them. This course can help social media managers learn how to use Facebook to improve customer engagement and satisfaction.
Freelance Writer
Freelance Writer
Freelance writers write content for websites, blogs, and other publications. They need to have a strong understanding of customer behavior and how to write persuasive content. This course can help freelance writers learn how to use Facebook to market their services and improve customer communication.
Project Manager
Project Manager
Project managers are responsible for planning and executing projects. They need to have a strong understanding of customer needs and how to meet them. This course can help project managers learn how to use Facebook to manage customer expectations and improve project outcomes.
Business Analyst
Business Analyst
Business analysts are responsible for analyzing business needs and developing solutions. They need to have a strong understanding of customer behavior and how to improve business processes. This course can help business analysts learn how to use Facebook to gather customer feedback and improve business analysis.
Consultant
Consultant
Consultants provide advice and guidance to businesses. They need to have a strong understanding of customer behavior and how to help businesses improve their operations. This course can help consultants learn how to use Facebook to gather customer feedback and improve consulting services.
Entrepreneur
Entrepreneur
Entrepreneurs start and run their own businesses. They need to have a strong understanding of customer behavior and how to create a successful business. This course can help entrepreneurs learn how to use Facebook to market their businesses and improve customer satisfaction.
Program Manager
Program Manager
Program managers are responsible for planning and executing programs. They need to have a strong understanding of customer needs and how to meet them. This course can help program managers learn how to use Facebook to manage customer expectations and improve program outcomes.
For more career information including salaries, visit:
OpenCourser.com/course/xzs1fz/kyfy@
Reading list
We've selected 20 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
كيفية تحسين رضى العملاء مع تجربة ما بعد الشراء على فايسبوك.
Will be a helpful read for anyone who wants to learn more about how to measure and improve customer satisfaction and loyalty, and how to ask the ultimate question: "Would you recommend us to a friend?" It will also help you to think more critically about how to use this feedback to improve your post-purchase experience strategy.
Save
Will be a helpful read for anyone who wants to learn more about post-purchase customer success, customer experience, and customer service and support, which will help in optimizing your post-purchase experience strategy. It will also help you to think more critically about how to execute this strategy most effectively.
Save
Will be a helpful read for anyone who wants to learn more about how to create a remarkable post-purchase experience that will make your customers want to come back for more.
Save
Will be a helpful read for anyone who wants to learn more about how to get customers for your post-purchase experience.
Will be a helpful read for anyone who wants to learn more about how to create a memorable and engaging post-purchase experience for your customers.
Provides a comprehensive overview of the new rules of marketing and PR in the digital age. It covers how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly.
Will be a helpful read for anyone who wants to learn more about how to market and sell your post-purchase experience to mainstream customers.
Will be a helpful read for anyone who wants to learn more about how to use lean principles to build a successful post-purchase experience.
Will be a helpful read for anyone who wants to learn more about how to avoid the innovator's dilemma and create a successful post-purchase experience.
Provides a practical guide to social media marketing. It covers all aspects of social media marketing, from creating a social media strategy to measuring results.
Save
Will be a helpful read for anyone who wants to learn more about how to develop a good strategy for your post-purchase experience.
Save
Provides a practical guide to measuring the ROI of social media marketing efforts. It covers all aspects of social media ROI, from setting goals to tracking results.
Save
Will be a helpful read for anyone who wants to learn more about the history of Facebook and how it has become such a powerful force in the world.
Save
Will be a helpful read for anyone who wants to learn more about how habits work and how to create good habits for your customers.
Provides a fundamental overview of social media marketing. It covers all aspects of social media marketing, from creating a social media presence to running social media campaigns.
Will be a helpful read for anyone who wants to learn more about how people make decisions and how to influence those decisions.
Provides a comprehensive guide to social media marketing for dummies. It covers all aspects of social media marketing, from creating a social media presence to running social media campaigns.
Save
Will be a helpful read for anyone who wants to learn more about how to avoid the paradox of choice and create a simple and easy-to-use post-purchase experience.
Save
Will be a helpful read for anyone who wants to learn more about how people think and how to communicate with your customers in a way that is most effective.
Save
Will be a helpful read for anyone who wants to learn more about how to make better choices and how to help your customers make better choices.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/xzs1fz/kyfy@
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Effort
ساعتين
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Fatima Rebaie
Language
العربية
Good to know
Builds a solid foundation for professionals seeking to improve customer satisfaction and engagement in their organizations
Taught by Fatima Rebaie, an experienced professional in customer satisfaction and engagement
Utilizes project-based learning, allowing learners to apply concepts and techniques in real-world scenarios
Examines the importance of post-purchase experiences and emphasizes the value of timely follow-ups and feedback collection
Provides learners with a comprehensive understanding of customer satisfaction and engagement strategies
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