Displaying results 1 - 20 of 10,000 results for "lynda quick fixes for poor customer service"
Don't Let Assumptions Kill Good Ideas
THAT Conference 2019Cost $35 · . Course Length: 0 hours estimated
In this talk, Lauren Liss helps you find methods to challenge assumptions and uncover better ideas. These quick workflow fixes can help you address where you should ask more questions, find different answers, work better as a team, and, ultimately, create better...
Offered through Pluralsight | Taught by THAT Conference
The Role of Empathy in Customer Experience
Cost $179 · . Course Length: 12 hours estimated
Customer satisfaction is central for the long term survival of any customer oriented business entity. Understanding its target customers, their composition, emotions, requirements, likes and dislikes, are some of the essential enablers for any organization in...
Offered through edX | and created by State Bank of India | Taught by Rajiv Seraphim
Dramatically Improve the Service Experience When Moving to Lightning
Snowforce 2020Cost $35 · . Course Length: 0 hours estimated
As #AwesomeAdmins, we are responsible for connecting what we know about Record Types, OmniChannel, Quick Actions, as well as solutions from the AppExchange with the business needs to improve the service experience. In this session, we will review the impact of...
Offered through Pluralsight | Taught by Snowforce
Understanding Customer Service Processes and Procedures
Fundamentals of IT OperationsCost $35 · . Course Length: 1 hours estimated
Do you strive to increase customer service satisfaction for your company? In this course, Understanding Customer Service Processes and Procedures, you will follow the path of a company that requires customer service processes to improve their overall customer...
Offered through Pluralsight | Taught by Theresa Miller
Customer Service Foundation
Rated 4.1★ stars based on | 31 ratings · . Cost $12 · . Course Length: 30 hours estimated
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There have been so many changes in customer expectations and with service delivery,...
Offered through Udemy | Taught by The Art Of Service
Introduction to Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 25 hours estimated
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you...
Offered through Coursera | and created by CVS Health | Taught by Ricky La
ST105: Customer Servi
. Course Length: 0 hours estimated
This course is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. This is the capstone course in the Saylor Customer Service certificate program, which aims to provide...
Offered through Saylor Academy
Microsoft Dynamics 365 for Customer Service
Cost $35 · . Course Length: 1 hours estimated
In business today, it may seem obvious that you need to make sales and get new customers. However, it’s equally important to provide great customer service to those customers once they’re onboard. Customers’ expectations are higher than ever, and they want fast,...
Offered through Pluralsight | Taught by Amber Israelsen
Preparing for Your Call Center Customer Service Role
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 15 hours estimated
Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Retail Customer Service
CVS Health Retail Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Call Center Customer Service
CVS Health Call Center Customer ServiceCost $49 · . Course Length: 30 hours estimated
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Preparing for Your Retail Customer Service Role
CVS Health Retail Customer ServiceCost $49 · . Course Length: 15 hours estimated
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Optimize Digital Experiences with Service Blueprints in Miro
Cost $9 · . Course Length: 2 hours estimated
By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to...
Offered through Coursera | and created by Coursera Project Network | Taught by Tricia Bagley, Freedom Learning Group
CVS Health Retail Customer Service
A Specialization from Coursera. Contains 2 courses · . Course Total length: 45 hours estimated
The demand for customer service representatives is huge, there are thousands of open job roles in the US alone. This program prepares you for a retail customer service role. Retail customer service is an exciting career where every day is a new day and a new...
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren
Advanced Clean Plate Techniques in NUKE
NUKE: Core SkillsCost $35 · . Course Length: 2 hours estimated
Throughout these lessons, we'll delve into the non-destructive paint workflow examples inside of NUKE. A non-destructive workflow allows each artist to keep all work inside of NUKE. It also speeds up last minute plate changes or revisions to the plate without...
Offered through Pluralsight | Taught by Melissa Best
ST104: Business Communicatio
. Course Length: 0 hours estimated
It would be nearly impossible to find the first person who noted that good service is good business. However, if you want to find someone who said it recently, just ask any businessperson about the relationship between business and service. Adam Toporek, writing...
Offered through Saylor Academy
CVS Health Call Center Customer Service
A Specialization from Coursera. Contains 4 courses · . Course Total length: 95 hours estimated
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you....
Offered through Coursera | and created by CVS Health | Taught by Cory McLaren, Denielle Booth, Ricky La
Fundamentals of Customer Centricity
Cost $79 · . Course Length: 20 hours estimated
Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage. Delighting customers and retention require constant...
Offered through edX | and created by State Bank of India | Taught by Hari S Iyer, Mukti Prakash Behera, Dr. Bindu K. Nambiar
Microsoft Dynamics 365 Customer Engagement (CRM): Getting Started
Cost $35 · . Course Length: 2 hours estimated
At the core of every business is customers. Successful businesses know they need to engage with their customers, not only in the initial sales process, but also afterwards, when the customer needs service and support. In essence, this is Customer Relationship...
Offered through Pluralsight | Taught by Amber Israelsen
Create a Customer Service Survey in Microsoft Forms
Cost $9 · . Course Length: 1 hours estimated
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional,...
Offered through Coursera | and created by Coursera Project Network | Taught by Lindsey Dumser