About this Learning Path
Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.
In this learning path,
- Build key listening skills so your customers feel heard.
- Develop your customer service problem-solving skills.
- Learn to de-escalate challenging situations.
| From | LinkedIn Learning |
|---|---|
| Hours | 16 |
| Instructors | Jeff Toister, John Ullmen, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Tatiana Kolovou, Tatiana Kolovou, Jill Griffin, Leslie O'Flahavan, Noah Fleming, Myra Golden, David Brownlee |
| Language | English |
| Subjects | Business Personal Development Humanities |
Similar Courses
Sorted by relevance
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Service Chat Representative $40k
Phone technician $44k
Chat Specialist $47k
Chat Sales Representative $49k
Marketing Support Chat Advisor $53k
Senior Chat Coordinator $54k
Phone Technician/Phone System Sales $55k
Online Chat Specialist $57k
Clinical Manager CHAT Program $99k
Supervisor Chat Training Specialist $103k
Inbound CSR/Chat Coach $112k
National Chat Sales Manager $132k
Courses in this Learning Path
Listed in the order in which they should be taken
| Starts | Course Information | |
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On Demand |
Customer Service Foundations (2014) Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister... LinkedIn Learning |
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Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister... LinkedIn Learning |
Save
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On Demand |
Communication Foundations (2013) Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School... LinkedIn Learning |
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Customer Service: Problem Solving and Troubleshooting (You were viewing this course) Customer service care costs organizations billions of dollars each year. As a result, it's critical that employees are equipped with the skills needed to handle a variety of... LinkedIn Learning |
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Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few working professionals have ever... LinkedIn Learning |
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On Demand |
Building Rapport with Customers Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you're speaking with. In this... LinkedIn Learning |
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Managing Customer Expectations for Frontline Employees Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them... LinkedIn Learning |
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Customer Service: Call Control Strategies Customer service calls can sometimes get out of control. Upset and overtalkative callers take time and energy away from other customers and tasks. This is where practical... LinkedIn Learning |
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Customer Service: Creating Customer Value Is your product or service worth the price? Even if you think so, an army of competitors is deluging your loyal customers with messages to the contrary. Customer loyalty expert... LinkedIn Learning |
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Customer Service: Handling Abusive Customers What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk... LinkedIn Learning |
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On Demand |
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop... LinkedIn Learning |
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On Demand |
Creating Positive Conversations with Challenging Customers What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction... LinkedIn Learning |
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On Demand |
Writing Customer Service Emails You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real... LinkedIn Learning |
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On Demand |
De-Escalating Intense Situations Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but... LinkedIn Learning |
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Customer Service: Serving Customers Through Chat and Text Customers are demanding more ways to connect with companies when they need help. Live chat and text are the fastest growing and most popular channels. While you may be a pro at... LinkedIn Learning |
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On Demand |
Serving Customers Using Social Media Learn how to create a winning customer service strategy for social media platforms such as Twitter, Facebook, Yelp, and TripAdvisor. By adapting customer service principles to the... LinkedIn Learning |
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On Demand |
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course reveals proven techniques for effectively neutralizing... LinkedIn Learning |
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On Demand |
Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure's on, but a lot of us withdraw in times of stress or adversity. If you can... LinkedIn Learning |
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| From | LinkedIn Learning |
|---|---|
| Hours | 16 |
| Instructors | Jeff Toister, John Ullmen, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Tatiana Kolovou, Tatiana Kolovou, Jill Griffin, Leslie O'Flahavan, Noah Fleming, Myra Golden, David Brownlee |
| Language | English |
| Subjects | Business Personal Development Humanities |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
Customer Service Chat Representative $40k
Phone technician $44k
Chat Specialist $47k
Chat Sales Representative $49k
Marketing Support Chat Advisor $53k
Senior Chat Coordinator $54k
Phone Technician/Phone System Sales $55k
Online Chat Specialist $57k
Clinical Manager CHAT Program $99k
Supervisor Chat Training Specialist $103k
Inbound CSR/Chat Coach $112k
National Chat Sales Manager $132k
Similar Courses
Sorted by relevance
