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Patient Safety

Eileen Kasda, Bob Hody, Melinda Sawyer, Lisa H. Lubomski, PhD, Matt Austin, David Thompson DNSc, MS, RN, and David Schwartz

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.

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Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.

The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.

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What's inside

Seven courses

Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)

In this course, you will develop a systems view for patient safety and quality improvement in healthcare. By the end, you will be able to: 1) Describe key events in patient safety history, 2) Define characteristics of high reliability organizations, and 3) Explain the benefits of proactive and reactive systems thinking.

Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)

Safety culture is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care.

Planning a Patient Safety or Quality Improvement Project (Patient Safety III)

This course provides students with tools and methodologies to plan and initiate a Problem Solving or Quality Improvement project. It covers project selection, scoping, and structuring, as well as problem identification, discovery, and intervention prioritization.

Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV)

Keeping patient safety and quality improvement projects on track, on time, and on budget is critical. In this course, students will be introduced to tools to guide and manage patient safety and quality initiatives, including tools for defining success, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders.

Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)

Now that you’ve planned your patient safety and quality improvement project, the real work can begin. This course will introduce students to the unique challenges of implementing, maintaining, and expanding a patient safety and quality initiative.

Measuring the Success of a Patient Safety or Quality Improvement Project (Patient Safety VI)

How will you know if your patient safety and quality project is meeting its objectives? Peter Drucker once said “What gets measured, gets managed.” In this course, students will learn why measurement is critical to quality improvement work.

Taking Safety and Quality Improvement Work to the Next Level (Patient Safety VII)

In this culminating course, you will apply skills acquired across the previous six courses to address a realistic patient safety issue confronting Mercy Grace, a 500-bed urban hospital. Based on the scenario provided, you will assess the situation and work through the problem using a variety of tools and strategies.

Learning objectives

  • Identify the core aspects of a strong patient safety culture.
  • Describe the attributes of systems and processes that support a strong patient safety culture and a culture of continuous learning.
  • Analyze safety and quality measures to identify areas for improvement as well as to monitor and sustain improvement projects.
  • Develop a patient safety or quality improvement strategic plan.

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