Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV) from Coursera

What's inside

Syllabus

What Does Success Look Like?

In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.

Conducting a Premortem

In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.

Change Management 101

In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.

Planning for Engagement Using the 4 E's + 2 Model

In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines project failure and how to mitigate the risks associated with it, which is crucial for any professional involved in risk management or working on projects

Gives learners a valuable tool for planning and managing quality improvement initiatives through the 'Pre-Mortem' tool

Delves into concepts such as project sustainment, stakeholders' engagement, and change management, which are vital for professionals in various domains, including healthcare, business, and education

Teaches foundational project management principles for maintaining project success, making it relevant for beginners and professionals looking to enhance their project management skills

Led by instructors with extensive experience in patient safety and quality improvement, providing valuable insights into the field

Reviews summary

Engaging course on project implementation and quality

Learners say that this course is an excellent resource for learning about project implementation, sustainment, and spread. They praise the tools and techniques taught in the course and find the peer-graded assignments helpful for demonstrating their learning. While one learner mentions that the grading system can be challenging due to its reliance on peer reviews, overall, students find the course informative and engaging.

Helpful for learning and demonstration of knowledge.

"Great course i find it very informative and easy to learn step by step and the peer graded assignment is helpful in demonstrating what have you learned."

"The course is really helpful. The problem is you need to have enough peers doing the course along with you in order to get grades for the peer-graded assignment."

Informative and engaging.

"Great way to equip skills to help steer healthcare towards perfection."

"Excellent course. Makes one clear about project planning, implementation, sustainment and spread."

"Other than that, the course is really useful and informative."

Can be challenging due to peer reviews.

"Even though pretty much all the courses in the Patient Safety specialization are very informative and up to a certain level that you would expect, the grading system is as such that it depends on peer reviews."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV) with these activities:

Review key concepts from project management

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Reviewing project management concepts will help you understand the tools introduced in the course and how to apply them effectively.

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Go over your notes from previous project management courses or workshops.
Review key concepts such as project scope, timeline, budget, and risk management.
Consider taking a practice quiz or exam to test your understanding.

Conduct a Pre-Mortem Exercise for a Quality Improvement Project

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A pre-mortem exercise can help you identify and mitigate potential risks to your project's success.

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Gather a team of stakeholders.
Brainstorm potential risks to the project.
Develop mitigation strategies for each risk.

Use the 4 E's + 2 Model to Plan for Stakeholder Engagement

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The 4 E's + 2 Model can help you identify and engage key stakeholders in your project.

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Identify your project's stakeholders.
Assess their needs and interests.
Develop a stakeholder engagement plan.

11 other activities

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Create a project plan for a quality improvement initiative

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Creating a project plan will give you hands-on experience applying the tools you learn in the course to a real-world scenario.

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Define the scope of your quality improvement project.
Set goals and objectives for your project.
Develop a timeline and budget for your project.
Identify stakeholders and develop a communication plan.
Create a risk management plan.

Develop a Project Charter for a Quality Improvement Project

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Creating a project charter will help you define your project's goals, scope, and timeline, which are essential for project success.

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Define the project's goals and objectives.
Identify the project's stakeholders.
Develop a project timeline and budget.

Conduct a pre-mortem for your project plan

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Conducting a pre-mortem will help you identify potential risks and challenges to your project and develop mitigation strategies.

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Gather a group of stakeholders to participate in the pre-mortem.
Walk through your project plan and identify potential risks.
Brainstorm solutions to mitigate the risks.
Document the risks and mitigation strategies.

Review 'The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail'

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This book provides insights into the challenges organizations face when innovating and can help you understand the importance of project sustainment and change management.

View The Innovator's Dilemma, with a New Foreword on Amazon

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Read the book and take notes on key insights.
Identify examples of how the Innovator's Dilemma has played out in the healthcare industry.

Review 'Getting to Yes: Negotiating Agreement Without Giving In'

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This book provides insights into the art of negotiation and can help you develop skills for engaging with stakeholders in your project.

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Read the book and take notes on key insights.
Identify examples of negotiation techniques that you can use in your own work.

Participate in a peer review of project plans

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Participating in a peer review will provide you with feedback on your project plan and help you identify areas for improvement.

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Find a peer who is also working on a quality improvement project.
Exchange project plans and provide feedback.
Discuss your feedback and make revisions to your project plan.

Practice Change Management Techniques

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Practicing change management techniques can help you effectively implement changes in your organization.

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Identify a change management model to use.
Develop a change management plan.
Implement the change management plan.
Evaluate the effectiveness of the change management plan.

Create a presentation on your project plan

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Creating a presentation will help you communicate your project plan to stakeholders and get buy-in for your project.

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Outline your presentation.
Develop slides for your presentation.
Practice your presentation.
Deliver your presentation.

Attend a workshop on change management

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Attending a workshop on change management will help you understand the principles of change management and how to apply them to your project.

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Research and find a workshop on change management.
Register for the workshop.
Attend the workshop.
Apply what you learn from the workshop to your project.

Implement a Quality Improvement Project

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Implementing a quality improvement project will give you hands-on experience in applying the concepts you learn in this course.

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Identify a problem to solve.
Develop a plan to solve the problem.
Implement the plan.
Evaluate the results of the plan.

Mentor a Junior Colleague on Quality Improvement

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Mentoring others can help you reinforce your understanding of quality improvement concepts and share your knowledge with others.

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Identify a junior colleague who would benefit from your mentorship.
Develop a mentoring plan.
Meet with your mentee regularly to provide guidance and support.

Career center

Learners who complete Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV) will develop knowledge and skills that may be useful to these careers:

Quality Engineer

This course will help enhance skills needed to define project objectives, conduct pre-mortems, and create change management plans. These are all essential skills for any individual hoping to manage project success and keep projects on schedule. The module on conducting a premortem may be especially valuable to those interested in quality engineering.

See salaries and explore the career path for Quality Engineer

Process Improvement Specialist

The Designing for Sustainment course will aid Process Improvement Specialists in developing the tools needed to design and implement effective improvement initiatives. The modules on what success looks like, conducting a premortem, and planning for engagement will aid Process Improvement Specialists.

See salaries and explore the career path for Process Improvement Specialist

Quality Assurance Manager

This course will help Quality Assurance Managers learn how to define project objectives, conduct pre-mortems, and create change management plans. These are all essential skills for any individual hoping to manage project success and keep projects on schedule. In particular, the module on pre-mortems may be especially valuable to those interested in quality assurance management.

See salaries and explore the career path for Quality Assurance Manager

Change Analyst

Change Analysts can benefit from this course's component on change management 101. This course will teach you tools and frameworks for change management that are applicable in a wide range of jobs within the field of quality and process improvement.

See salaries and explore the career path for Change Analyst

Operations Manager

The Designing for Sustainment course can be useful for Operations Managers. This course will teach you to define what success looks like, conduct a pre-mortem, and plan for engagement. These are all important skills for an Operations Manager to have.

See salaries and explore the career path for Operations Manager

Safety Officer

Safety Officers commonly implement and manage safety programs to reduce risks and ensure compliance. The Designing for Sustainment course can be helpful for Safety Officers to learn ways to keep projects on track, on time, and on budget.

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Quality Management Specialist

This course can be beneficial to Quality Management Specialists. It covers key concepts such as defining what success looks like, conducting a pre-mortem, and planning for engagement. These concepts are important for Quality Management Specialists who want to implement successful initiatives.

See salaries and explore the career path for Quality Management Specialist

Business Analyst

This course may be beneficial to Business Analysts. It covers key concepts such as defining what success looks like, conducting a pre-mortem, and planning for engagement. These concepts are important for Business Analysts who want to implement successful initiatives.

See salaries and explore the career path for Business Analyst

User Experience Designer

The Designing for Sustainment course may be useful for User Experience Designers. The course covers key concepts like defining what success looks like, conducting a pre-mortem, and planning for engagement. These concepts can be applied to the work of a User Experience Designer.

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Regulatory Affairs Manager

Regulatory Affairs Managers should take this course because it provides fundamentals on how to keep projects on track, on time, and on budget. The component on planning for engagement also may be very helpful to this job title.

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Performance Improvement Specialist

This course may be useful for Performance Improvement Specialists. It can teach you to define what success looks like, conduct a pre-mortem, and plan for engagement. These are all important skills for someone working in this field.

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Change Management Consultant

This course can be useful for Change Management Consultants. It can teach you to define what success looks like, conduct a pre-mortem, and plan for engagement. These are all important skills for someone working in this field.

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Systems Analyst

Systems Analysts may find this course to be helpful. It will teach you how to define what success looks like, conduct a pre-mortem, and plan for engagement. These are all important skills for a Systems Analyst to have.

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Data Analyst

Data Analysts can benefit from this course. It may be helpful for Data Analysts to apply the concepts of what success looks like, conducting a pre-mortem, and planning for engagement to their work.

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Project Manager

Project Managers can benefit from this course's module on change management 101. This course may also be helpful to project managers as the course will teach you tools and frameworks that can be used in a wide range of projects.

See salaries and explore the career path for Project Manager