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Bob Hody
This course provides students with a set of tools and methodologies to plan and initiate a Problem Solving or Quality Improvement project. The first module presents methods for selecting, scoping and structuring a project before it is even initiated. It also introduces the project classifications of implementation and discovery. The second module describes the A3 problem solving methodology and the tool itself. Further in that same module, the student is shown tools to identify problems in flow, defects, and waste and to discover causes, brainstorm, and prioritize interventions. Module 3 shows a methodology within the implementation class. These methods are designed to overcome emotional and organizational barriers to translating evidence-based interventions into practice. The fourth and last module looks at one more way to approach improvement projects in the discovery class. These tools are specifically for new, out-of-the-box design thinking.
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What's inside
Syllabus
Project Selection Strategy and Tools You Can Use
In this module, you will see the process for defining, scoping, selecting and prioritizing improvement initiatives. Further, you will learn necessary team characteristics and organizational support structures.
Read more
Syllabus
Project Selection Strategy and Tools You Can Use
In this module, you will see the process for defining, scoping, selecting and prioritizing improvement initiatives. Further, you will learn necessary team characteristics and organizational support structures.
Read more
A3 Thinking
In this module, you will be introduced to the process and format of A3 problem solving. You will learn the key components of an A3 for to define and start an improvement project to maximize your chances of success. Additionally, a set of tools will be covered that are commonly used in the actual improvement project, which will identify underlying process issues and their root causes.
Translating Research Into Practice
This module explains the Translating Research into Practice (TRiP) model. It is a methodology to facilitate the adoption and use of evidence-based therapies. This model itself uses a collaborative knowledge translation model for wider sharing of knowledge into practice.
Design Thinking
In this module, we will cover a process called Design Thinking. It is a human-centered design approach that fosters out-of the-box thinking to create innovative solutions. The process builds the design iteratively in a highly collaborative team approach. The five steps of design thinking will be covered: Learn, Define, Ideate, Protype, and Test.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Explores practical problem-solving tools and methodologies that are used widely in various settings
Teaches the A3 problem-solving methodology and tool, which is a highly effective approach for defining and solving problems
Provides a framework for translating research into practice and overcoming barriers to implementing evidence-based interventions
Introduces Design Thinking as a human-centered design approach for fostering out-of-the-box thinking and developing innovative solutions
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Save Planning a Patient Safety or Quality Improvement Project (Patient Safety III) to your list so you can find it easily later:
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Reviews summary
Patient safety and quality improvement planning
Learners say this informative course on patient safety and quality improvement planning is excellent and very useful for learning A3 project planning, brainstorming, and applying knowledge to real-world scenarios. While the grading system is peer-based, some learners have expressed concerns about inconsistent and sporadic grading.
Valuable learning experience for A3 project planning.
"helped me a lot to learn how to start A3 project"
"learn valuable things, especially A3 project planning"
Highly rated and informative.
"excellent"
"informative course"
"very useful"
Peer-based grading system can lead to inconsistent grading.
"Peer reviewed grading isn't helpful"
"Many of the other students do not grade properly"
"scoring is sporadic and inconsistent"
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Planning a Patient Safety or Quality Improvement Project (Patient Safety III) with these
activities:
Review statistical analysis techniques
Show steps
Refresh your understanding of statistical analysis techniques to enhance your ability to analyze and interpret data in the context of problem-solving and improvement projects.
Browse courses on
Statistical Analysis
Show steps
-
Review basic statistical concepts and formulas
-
Practice applying statistical techniques to real-world data
-
Complete practice problems and exercises
Read 'The Lean Startup' by Eric Ries
Show steps
Gain insights into the principles of lean manufacturing and how they can be applied to improve productivity and efficiency in a variety of settings.
View
The Startup Way: How Modern Companies Use...
on Amazon
Show steps
-
Read the book and take notes on key concepts
-
Identify areas in your own work where you can apply lean principles
-
Experiment with implementing lean techniques and observe the results
Develop a project plan for an improvement initiative
Show steps
Create a detailed plan that outlines your goals, objectives, methods, and timelines for a project to improve a process or solve a problem.
Show steps
-
Define the problem or opportunity to be addressed
-
Set clear goals and objectives for the project
-
Identify the stakeholders involved and their roles
-
Develop a timeline and budget for the project
-
Outline the steps and milestones involved in the project
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice A3 problem solving
Show steps
Practice applying A3 problem solving to real-world scenarios to improve your understanding and application of the methodology.
Show steps
-
Identify a process or issue to apply A3 problem solving to
-
Create an A3 template and define the problem
-
Gather and analyze data to identify root causes
-
Develop and implement solutions
-
Evaluate the effectiveness of your solutions
Explore case studies of successful TRiP implementations
Show steps
Review real-life examples of how the TRiP model has been used to successfully implement evidence-based interventions.
Browse courses on
Knowledge Translation
Show steps
-
Find case studies of successful TRiP implementations
-
Analyze the key components and strategies used
-
Reflect on how these strategies can be applied to your own projects
Conduct root cause analysis exercises
Show steps
Practice identifying and addressing the underlying causes of process problems to enhance your ability to resolve issues effectively.
Browse courses on
Root Cause Analysis
Show steps
-
Identify a process or issue to analyze
-
Use root cause analysis tools to identify potential causes
-
Verify the root causes and develop solutions
Identify and implement an improvement in your own workplace
Show steps
Apply the principles and methodologies learned in the course to a real-world project to improve a process or solve a problem in your workplace.
Show steps
-
Identify an area where improvement is needed
-
Gather data and analyze the current process
-
Develop and implement a plan for improvement
-
Monitor and evaluate the effectiveness of the improvement
Review statistical analysis techniques
Show steps
Refresh your understanding of statistical analysis techniques to enhance your ability to analyze and interpret data in the context of problem-solving and improvement projects.
Browse courses on
Statistical Analysis
Show steps
Show steps
Show steps
- Review basic statistical concepts and formulas
- Practice applying statistical techniques to real-world data
- Complete practice problems and exercises
Read 'The Lean Startup' by Eric Ries
Show steps
Gain insights into the principles of lean manufacturing and how they can be applied to improve productivity and efficiency in a variety of settings.
View
The Startup Way: How Modern Companies Use...
on Amazon
Show steps
Show steps
Show steps
- Read the book and take notes on key concepts
- Identify areas in your own work where you can apply lean principles
- Experiment with implementing lean techniques and observe the results
Develop a project plan for an improvement initiative
Show steps
Create a detailed plan that outlines your goals, objectives, methods, and timelines for a project to improve a process or solve a problem.
Show steps
Show steps
Show steps
- Define the problem or opportunity to be addressed
- Set clear goals and objectives for the project
- Identify the stakeholders involved and their roles
- Develop a timeline and budget for the project
- Outline the steps and milestones involved in the project
Four other activities
Expand to see all activities and additional details
Show all seven activities
Practice A3 problem solving
Show steps
Practice applying A3 problem solving to real-world scenarios to improve your understanding and application of the methodology.
Show steps
Show steps
Show steps
- Identify a process or issue to apply A3 problem solving to
- Create an A3 template and define the problem
- Gather and analyze data to identify root causes
- Develop and implement solutions
- Evaluate the effectiveness of your solutions
Explore case studies of successful TRiP implementations
Show steps
Review real-life examples of how the TRiP model has been used to successfully implement evidence-based interventions.
Browse courses on
Knowledge Translation
Show steps
Show steps
Show steps
- Find case studies of successful TRiP implementations
- Analyze the key components and strategies used
- Reflect on how these strategies can be applied to your own projects
Conduct root cause analysis exercises
Show steps
Practice identifying and addressing the underlying causes of process problems to enhance your ability to resolve issues effectively.
Browse courses on
Root Cause Analysis
Show steps
Show steps
Show steps
- Identify a process or issue to analyze
- Use root cause analysis tools to identify potential causes
- Verify the root causes and develop solutions
Identify and implement an improvement in your own workplace
Show steps
Apply the principles and methodologies learned in the course to a real-world project to improve a process or solve a problem in your workplace.
Show steps
Show steps
Show steps
- Identify an area where improvement is needed
- Gather data and analyze the current process
- Develop and implement a plan for improvement
- Monitor and evaluate the effectiveness of the improvement
Career center
Learners who complete Planning a Patient Safety or Quality Improvement Project (Patient Safety III) will develop knowledge and skills
that may be useful to these careers:
Associate Quality Improvement Specialist
Associate Quality Improvement Specialist
Associate Quality Improvement Specialists work with projects that evaluate the effectiveness of patient care. This course could provide you with a foundational understanding of the tools and techniques used to evaluate the quality and effectiveness of health care delivery. That skill set is directly transferable to this role.
Clinical Quality Assurance Analyst
Clinical Quality Assurance Analyst
Clinical Quality Assurance Analysts evaluate patient data to assess quality of care and ensure that it meets required standards. This course provides a helpful foundation in quality improvement methodologies and the tools to identify and address quality issues. Take this course if you are interested in working as a Clinical Quality Assurance Analyst.
Medical Business Analyst
Medical Business Analyst
Medical Business Analysts gather information to analyze medical functions and processes. This course can aid you in learning essential methodologies to assess processes and determine how to improve their operations.
Medical Case Manager
Medical Case Manager
Medical Case Managers work with patients to improve the quality and effectiveness of their care. This course will introduce you to the methodologies for translating research into clinical practice, a skill essential to improving patient care.
Medical Data Analyst
Medical Data Analyst
Medical Data Analysts collect and analyze data to assess the quality of health care services. This course provides a valuable foundation in the methodologies used to evaluate the quality of medical care.
Medical Quality Assurance Manager
Medical Quality Assurance Manager
Medical Quality Assurance Managers oversee the development and implementation of quality assurance programs. This course would help you learn the tools needed to track outcomes, identify trends, and ensure that quality standards are met.
Patient Care Manager
Patient Care Manager
Patient Care Managers work with patients and their families to ensure that they receive the best possible care. This course will help you develop problem-solving skills and learn how to build successful teams, both of which are important to providing excellent patient care.
Quality Control Analyst
Quality Control Analyst
Quality Control Analysts work to identify and resolve production issues. This course may be useful to you if you are interested in roles related to quality assurance and quality control.
Quality Improvement Manager
Quality Improvement Manager
Quality Improvement Managers develop and implement quality improvement programs. This course can help you gain practical experience in the implementation of quality improvement projects.
Research Analyst
Research Analyst
Research Analysts conduct research and analyze data to provide insights and recommendations. This course can help you develop the skills to design and conduct research studies, and to analyze and interpret data.
Risk Manager
Risk Manager
Risk Managers identify and assess risks to an organization. This course may help you build a strong foundation in risk management principles, which are essential to this role.
Safety Manager
Safety Manager
Safety Managers develop and implement safety programs. This course may help you build a foundation in safety management principles and practices, which are essential to this role.
Systems Analyst
Systems Analyst
Systems Analysts design and implement computer systems. This course may be useful for developing an understanding of systems analysis and design, which is essential to this role.
Statistical Analyst
Statistical Analyst
Statistical Analysts collect and analyze data to provide insights and recommendations. This course would be helpful for building a foundation in statistical analysis, which is essential to this role.
User Experience Designer
User Experience Designer
User Experience Designers design and evaluate user interfaces. This course may be useful for building a foundation in human-centered design thinking, which is essential to this role.
For more career information including salaries, visit:
OpenCourser.com/course/y6s3v3/planning
Reading list
We've selected 15 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Planning a Patient Safety or Quality Improvement Project (Patient Safety III).
This handbook comprehensive guide to quality improvement in healthcare. It provides step-by-step instructions on how to implement quality improvement initiatives, as well as tools and resources to support your efforts.
Provides a step-by-step guide to using design thinking to solve problems and create innovative solutions. It valuable resource for anyone who wants to learn more about the design thinking process and how to use it in their own work.
Save
This classic book well-respected reference text on the subject of problem solving. It provides a logical and structured approach to problem solving that can be applied to a wide range of disciplines, including healthcare and quality improvement.
Save
Provides a step-by-step guide to using the Plan-Do-Check-Act (PDCA) method for continuous improvement. It valuable resource for anyone who wants to learn more about the PDCA process and how to use it in their own work.
Save
Provides a framework for developing your creativity and applying it to your work and personal life. It valuable resource for anyone who wants to learn more about the creative process and how to use it to achieve their goals.
Provides a quick reference guide to 100 Lean Six Sigma tools that can be used to improve quality and speed in your organization.
Explores the challenges that established organizations face when trying to innovate. It provides insights into how to overcome these challenges and create a culture of innovation.
Explores the role of design thinking in organizational change and innovation. It provides insights into how to use design thinking to create a more human-centered and innovative organization.
Provides a practical guide to improving organizational performance. It covers a wide range of topics, including process improvement, quality management, and change management.
Describes the management principles that have made Toyota one of the most successful manufacturers in the world. It valuable resource for anyone who wants to learn more about the Toyota Production System and how to apply it to their own organization.
Explores the concept of the learning organization and how it can be used to achieve sustainable success. It valuable resource for anyone who wants to learn more about the principles of the learning organization and how to apply them to their own organization.
Save
Presents a fictionalized account of a manufacturing plant that is struggling to meet its production targets. The book uses the principles of the Theory of Constraints to show how the plant can be improved.
Provides a practical approach to innovation that is based on the principles of lean manufacturing. It shows how to apply these principles to your own business to create a more successful and sustainable enterprise.
Provides a framework for building trust with your clients and customers. It valuable resource for anyone who wants to learn more about the principles of trust and how to apply them in their own work.
Save
Provides a practical guide to negotiation. It valuable resource for anyone who wants to learn more about the principles of negotiation and how to apply them in their own work.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/y6s3v3/planning
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Institution
Johns Hopkins University
Instructor
Bob Hody
Language
English
Transcripts
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This course belongs to a
collection
called
Patient Safety. It's comprised of seven courses:
- Designing for Sustainment: Keeping Improvement Work on Track (Patient Safety IV)
- Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)
- Planning a Patient Safety or Quality Improvement Project (Patient Safety III) (viewing)
- Measuring the Success of a Patient Safety or Quality Improvement Project (Patient Safety VI)
- Implementing a Patient Safety or Quality Improvement Project (Patient Safety V)
- Taking Safety and Quality Improvement Work to the Next Level (Patient Safety VII)
- Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)
Good to know
Explores practical problem-solving tools and methodologies that are used widely in various settings
Teaches the A3 problem-solving methodology and tool, which is a highly effective approach for defining and solving problems
Provides a framework for translating research into practice and overcoming barriers to implementing evidence-based interventions
Introduces Design Thinking as a human-centered design approach for fostering out-of-the-box thinking and developing innovative solutions
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