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Microsoft

This course will provide you with the essential skills to handle media relations effectively and manage crises with confidence.

In this course, you will:

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This course will provide you with the essential skills to handle media relations effectively and manage crises with confidence.

In this course, you will:

• Identify the core principles, frameworks, and strategies for effective crisis communication, describing different types of crises and their corresponding communication approaches.

• Formulate media engagement strategies specifically for crisis situations by aligning media and internal messages with the needs of stakeholders.

• Develop a plan to cultivate and maintain positive relationships with media professionals and leverage those relationships for brand building.

• Identify how to use AI tools to augment and improve crisis communication processes.

• Develop a crisis communication plan that integrates media relations strategies and AI capabilities.

By the end of this course, you will have a robust understanding of how to manage media relations and handle crises efficiently, utilizing modern AI tools to enhance your strategies.

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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches skills and knowledge for building relationships with stakeholders in the media
Helps develop media engagement strategies for crisis situations
Includes how to leverage modern AI tools to enhance crisis communication processes
Provides frameworks and strategies for effective crisis communication
Suitable for individuals seeking to develop their media relations and crisis management skills
Taught by Microsoft, a renowned tech company with expertise in media relations

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Media Relations and Crisis Management with these activities:
Attend a Media Industry Event
Attending a media industry event will allow you to connect with professionals in the field and learn about the latest trends.
Browse courses on Media Relations
Show steps
  • Research upcoming events.
  • Register and attend the event.
  • Introduce yourself to people.
Develop a Media Plan
Creating a media plan will help you practice the skills you learn in this course and prepare for real-world scenarios.
Browse courses on Media Relations
Show steps
  • Identify your target audience.
  • Develop key messages.
  • Choose appropriate media channels.
Learn About AI Tools for Crisis Communication
Familiarizing yourself with AI tools can enhance your crisis communication strategies.
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Show steps
  • Identify reputable sources for information on AI tools.
  • Explore different AI tools and their capabilities.
  • Consider how AI tools could benefit your crisis communication plan.
Five other activities
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Create a Crisis Simulation
Simulating a crisis will allow you to apply the principles you've learned in this course and identify areas for improvement.
Browse courses on Crisis Management
Show steps
  • Develop a realistic scenario.
  • Identify potential stakeholders.
  • Develop a communication plan.
  • Practice your response.
Review 'The Crisis Manager' by Robert J. Wallace
This book provides valuable insights into the principles and practices of effective crisis management.
Show steps
  • Read the book and take notes.
  • Identify key concepts and strategies.
  • Reflect on how the book's insights can inform your crisis communication plan.
Develop a Crisis Communication Plan
Creating a comprehensive crisis communication plan will solidify your understanding of the course material and prepare you for real-world scenarios.
Browse courses on Crisis Communication
Show steps
  • Establish a crisis management team.
  • Identify potential crises.
  • Develop response strategies for each crisis.
  • Communicate the plan to all stakeholders.
Mentor Junior Communicators
Mentoring others allows you to deepen your understanding of crisis communication principles and practices.
Browse courses on Crisis Communication
Show steps
  • Identify opportunities to mentor junior communicators.
  • Provide guidance and support on crisis communication strategies and tactics.
  • Share your experiences and lessons learned.
Contribute to an Open Source Project on Crisis Communication
Contributing to open source projects allows you to gain practical experience and refine your crisis communication skills.
Browse courses on Crisis Communication
Show steps
  • Identify open source projects focused on crisis communication.
  • Review the project's codebase and documentation.
  • Identify areas where you can contribute your skills.
  • Submit your contributions to the project.

Career center

Learners who complete Media Relations and Crisis Management will develop knowledge and skills that may be useful to these careers:

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