مهارات تسوية النزاعات | Conflict Resolution Skills from Coursera

تمر حياتنا اليومية بالكثير من العلاقات والمواقف والمعاملات مع العديد من الأشخاص سواء في العمل أو مع أفراد الأسرة والأصدقاء، وبطبيعة الحال لكل شخص منهم وجهات نظر وآراء ومصالح مختلفة عنا، لذلك فإن حدوث اختلافات (Disagreements) أمرٌ لا مفر منه، سواء أكان خلافاً بسيطاً، أو خلافاً شديداً قد يصل درجة النزاع (Conflict)، ومع استحالة تجنب واقع النزاعات (Conflicts) أصبحت هناك حاجة ملحة لإيجاد طريقة بناءة وفعالة لإدارة النزاع (Conflict Management) وذلك لتحويل الجوانب والمشاعر السلبية إلى فرص يستفيد منها كل أطراف النزاع (Conflict).

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بفهم مهارات تسوية النزاعات، أو كان مجال عملك يتطلب توظيف ذلك في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك بشكل فعال ومؤثر.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: فهم المهارات الأساسية لتسوية النزاعات بفعالية، إيضاح اتباع استراتيجية البديل الثالث لتسوية النزاعات وكيفية تطبيقها في حياتنا الشخصية والعملية، التعرف على منهجية التركيز على الحلول كنقطة انطلاق لتسوية أي نزاع، استعراض أنواع النزاعات وأهمية تسويتها إيجابياً.

What's inside

Syllabus

مهارات تسوية النزاعات

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: فهم المهارات الأساسية لتسوية النزاعات بفعالية، إيضاح اتباع استراتيجية البديل الثالث لتسوية النزاعات وكيفية تطبيقها في حياتنا الشخصية والعملية، التعرف على منهجية التركيز على الحلول كنقطة انطلاق لتسوية أي نزاع، استعراض أنواع النزاعات وأهمية تسويتها إيجابياً.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Covers the fundamentals of conflict management, which are essential for anyone who interacts with others in any setting

Provides a solid understanding of the different types of conflict and how to resolve them effectively

Emphasizes the importance of communication and negotiation skills in conflict resolution

Offers practical strategies and techniques for managing conflict in a constructive and positive manner

Taught by experienced instructors who are experts in the field of conflict management

Provides opportunities for learners to practice their conflict management skills through interactive exercises and case studies

Career center

Learners who complete مهارات تسوية النزاعات | Conflict Resolution Skills will develop knowledge and skills that may be useful to these careers:

Mediator

Mediators facilitate discussions between disputing parties to help them reach agreements. The Conflict Resolution Skills course teaches students how to understand and manage conflict by developing a range of skills, including communication, negotiation, and problem-solving. These skills can be crucial for mediators in helping parties to resolve disputes and reach mutually acceptable outcomes. By taking this course, learners can enhance their ability to navigate and resolve conflicts, making them better equipped for a successful career as a mediator.

See salaries and explore the career path for Mediator

Arbitrator

Arbitrators are responsible for adjudicating disputes and issuing binding decisions. The Conflict Resolution Skills course provides a comprehensive overview of the principles and practices of conflict resolution, helping students to develop the skills and knowledge necessary to succeed as an arbitrator. By understanding the different types of conflicts, the negotiation process, and the legal framework surrounding arbitration, learners can build a strong foundation for a successful career in arbitration.

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Negotiator

Negotiators are skilled professionals who work to resolve conflicts and reach agreements on behalf of their clients. The Conflict Resolution Skills course provides a solid foundation in the principles and practices of negotiation. Students learn how to prepare for negotiations, develop strategies, and communicate effectively to achieve successful outcomes. By taking this course, learners can enhance their negotiation skills and become more effective negotiators in various settings, from business to international diplomacy.

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Human Resources Manager

Human Resources Managers are responsible for managing employee relations and resolving workplace conflicts. The Conflict Resolution Skills course provides valuable insights into understanding and managing conflict in the workplace. Students learn about different conflict management styles, communication techniques, and dispute resolution processes. By taking this course, learners can develop the skills and knowledge necessary to effectively handle workplace conflicts, build positive employee relationships, and maintain a harmonious work environment.

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Counselor

Counselors provide guidance and support to individuals and families facing personal and interpersonal challenges. The Conflict Resolution Skills course equips students with the knowledge and skills to understand and resolve conflicts in various settings, including families, schools, and communities. By taking this course, learners can develop the empathy, communication, and mediation skills essential for a successful career as a counselor.

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Lawyer

Lawyers represent clients in legal proceedings and provide legal advice. The Conflict Resolution Skills course may be useful for lawyers, particularly those specializing in family law, criminal defense, or civil litigation. By understanding the principles of conflict resolution, lawyers can effectively navigate disputes, negotiate settlements, and advocate for their clients' best interests.

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Social Worker

Social Workers assist individuals and families in addressing social, emotional, and economic challenges. The Conflict Resolution Skills course may be useful for social workers, especially those working with families, communities, or individuals experiencing conflict. By understanding conflict dynamics and resolution techniques, social workers can effectively intervene in conflict situations, facilitate dialogue, and promote positive outcomes.

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Teacher

Teachers facilitate learning and manage classrooms, which often involves resolving conflicts among students. The Conflict Resolution Skills course provides valuable insights into understanding and addressing conflicts in educational settings. Students learn about different conflict management approaches, communication strategies, and techniques for promoting a positive and respectful learning environment. By taking this course, teachers can enhance their ability to effectively handle classroom conflicts, foster positive student relationships, and maintain a conducive learning atmosphere.

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Customer Service Representative

Customer Service Representatives interact with customers to resolve issues and provide support. The Conflict Resolution Skills course may be useful for customer service representatives, as it provides strategies for effectively handling customer complaints, resolving disputes, and maintaining positive relationships with customers. By understanding conflict resolution principles and techniques, customer service representatives can enhance their ability to provide excellent customer service and build lasting relationships with clients.

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Project Manager

Project Managers oversee projects and manage teams, which may involve resolving conflicts and disputes. The Conflict Resolution Skills course may be useful for project managers, as it provides a framework for understanding and addressing conflicts within project teams. By learning about conflict management strategies and negotiation techniques, project managers can effectively resolve conflicts, build team consensus, and ensure project success.

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Manager

Managers lead and manage teams, which may involve resolving conflicts among team members. The Conflict Resolution Skills course may be useful for managers, as it provides tools and techniques for understanding and managing conflicts in the workplace. By learning about conflict resolution strategies, negotiation skills, and communication techniques, managers can effectively resolve conflicts, build positive team relationships, and create a productive work environment.

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Community Organizer

Community Organizers mobilize and empower communities to address social and economic issues, which may involve resolving conflicts among community members. The Conflict Resolution Skills course may be useful for community organizers, as it provides a framework for understanding and addressing conflicts within communities. By learning about conflict resolution strategies and community engagement techniques, community organizers can effectively facilitate dialogue, build consensus, and promote positive community development.

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Nonprofit Manager

Nonprofit Managers lead and manage nonprofit organizations, which may involve resolving conflicts among staff, volunteers, or beneficiaries. The Conflict Resolution Skills course may be useful for nonprofit managers, as it provides strategies for effectively managing conflicts within nonprofit organizations. By understanding conflict dynamics and resolution techniques, nonprofit managers can effectively facilitate dialogue, build consensus, and ensure the smooth operation of their organizations.

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Police Officer

Police Officers respond to and prevent crime, which may involve resolving conflicts and disputes. The Conflict Resolution Skills course may be useful for police officers, as it provides strategies for de-escalating conflicts, negotiating with suspects, and maintaining public safety. By understanding conflict resolution principles and techniques, police officers can effectively resolve conflicts, prevent violence, and build trust within the communities they serve.

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Salesperson

Salespeople negotiate and close deals with customers, which may involve resolving conflicts and objections. The Conflict Resolution Skills course may be useful for salespeople, as it provides strategies for effectively handling customer objections, negotiating win-win outcomes, and building lasting relationships with clients. By understanding conflict resolution principles and techniques, salespeople can enhance their ability to close deals, exceed sales targets, and maintain strong customer relationships.

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مهارات تسوية النزاعات | Conflict Resolution Skills

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