كيف تفوز في المحادثات الصعبة| How to Win Tough Conversations from Coursera

المحادثات هي عصب التواصل في حياتنا اليومية، فنحن نقضي معظم يومنا تقريباً في محادثاتٍ سواء في المنزل أو العمل أو في أي مكان آخر، وذلك من أجل توصيل وجهة نظرنا إلى الآخرين، بالإضافة إلى الرغبة ي سماع وجهة نظر الآخرين بهدف التعلم واكتساب الخبرات العلمية والحياتية.

تكون تلك المحادثات مرنة وإيجابية أحياناً، حيث يكون فيها قدر عالٍ من التفاهم المتبادل بين أطراف الحديث، وكثيراً ما تفتقر تلك المحادثات إلى تلك المرونة وتأخذ شكلاً آخرَ من الحدّية والتعارض بين الأفكار المطروحة مما قد يؤثر سلباً على علاقتنا بالآخرين.

كثير منا يلجأ إلى تفادي المحادثات الصعبة أو الحادة (Tough Conversations) والهروب منها لتفادي الصدام المتوقع، ويفضل تأجيل تلك المحادثات، مما قد يؤدي إلى تفاقم الأمر وانفجار البركان.

لكن هل توجد طريقة علمية تساعدنا على مواجهة تلك المحادثات بشجاعة والوصول إلى نتائج إيجابية منها؟

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بفهم كيفية الفوز في المحادثات الصعبة، أو كان مجال عملك يتطلب توظيف ذلك في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك بشكل فعال ومؤثر.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على عوامل النجاح الأساسية للفوز في المحادثات الصعبة، فهم استخدام منهج (STATE) في المحادثات الصعبة، شرح القواعد الأساسية لإدارة المحادثات الصعبة، شرح أهم أسباب حدوث المحادثات الصعبة في حياتنا اليومية وفي مجال العمل، فهم المقصود بالمحادثات الصعبة.

What's inside

Syllabus

كيف تفوز في المحادثات الصعبة

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على عوامل النجاح الأساسية للفوز في المحادثات الصعبة، فهم استخدام منهج (STATE) في المحادثات الصعبة، شرح القواعد الأساسية لإدارة المحادثات الصعبة، شرح أهم أسباب حدوث المحادثات الصعبة في حياتنا اليومية وفي مجال العمل، فهم المقصود بالمحادثات الصعبة.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Explores negotiation skills, which are essential for personal and professional relationships

Provides a framework for navigating challenging conversations in a constructive manner

Builds on the STATE model, a recognized approach to handling difficult conversations

Suitable for individuals looking to enhance their communication and conflict resolution abilities

May require prior experience in negotiation or conflict resolution for optimal understanding

Does not cover advanced negotiation strategies or tactics

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in كيف تفوز في المحادثات الصعبة| How to Win Tough Conversations with these activities:

Review Notes

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Reviewing your notes will refresh your memory on the key concepts covered in the course, providing a solid foundation for further engagement.

Browse courses on Communication

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Gather your notes from previous classes or readings.
Read through your notes carefully, highlighting any important points or concepts.
Summarize each section of your notes in your own words.
Create flashcards or a mind map to help you recall key terms and ideas.

Review conversation basics

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Reinforce your existing conversational skills to prepare for the challenges of difficult conversations.

Browse courses on Conversation Skills

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Review active listening techniques
Practice paraphrasing and summarizing

Explore Online Resources

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Consulting online resources will broaden your understanding of the course material, providing additional perspectives and insights.

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Search for reputable websites, articles, or videos related to the course topics.
Read or watch the selected resources, taking notes on key points.
Engage in online forums or discussion groups to connect with other learners and exchange ideas.
Utilize online simulations or interactive exercises to apply your knowledge.

Four other activities

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Interactive Quizzes

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Regular practice with interactive quizzes will reinforce your understanding and help you identify areas where you need further improvement.

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Access the online quizzes provided in the course platform or seek out additional quizzes from reputable sources.
Take the quizzes regularly, reviewing your answers and learning from your mistakes.
Track your progress and identify areas where you need to focus your studies.

Discussion Groups

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Engaging in discussions with peers will allow you to exchange perspectives, clarify concepts, and deepen your understanding of the course material.

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Join or create a study group with classmates who share similar interests or learning goals.
Meet regularly to discuss course topics, share insights, and work through problems together.
Take turns facilitating discussions, presenting your own ideas, and actively listening to others.

Attend Workshops

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Attending workshops will provide you with the opportunity to learn from experts, engage in hands-on activities, and network with professionals in the field.

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Research and identify workshops related to the course topics.
Register for workshops that align with your interests and learning goals.
Actively participate in the workshops, asking questions, sharing your insights, and networking with other attendees.

Develop a Presentation

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Creating a presentation will allow you to synthesize your knowledge, develop your communication skills, and showcase your understanding of the course material.

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Choose a specific topic related to the course that you are passionate about or that requires further exploration.
Research and gather information from credible sources.
Organize your content into a logical and engaging presentation.
Design visually appealing slides and practice your delivery.
Present your project to your classmates or a wider audience.

Career center

Learners who complete كيف تفوز في المحادثات الصعبة| How to Win Tough Conversations will develop knowledge and skills that may be useful to these careers:

Arbitrator

Arbitrators are responsible for resolving disputes between parties. They work in a variety of settings, including courts, arbitration firms, and businesses. The course, "How to Win Tough Conversations," may be useful for arbitrators as it can help them to develop the skills needed to conduct hearings, evaluate evidence, and issue decisions. The course can also help arbitrators to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Arbitrator

Conflict Resolution Specialist

Conflict resolution specialists are responsible for helping disputing parties to reach a mutually acceptable agreement. They work in a variety of settings, including courts, community centers, and businesses. The course, "How to Win Tough Conversations," may be useful for conflict resolution specialists as it can help them to develop the skills needed to facilitate negotiations and resolve conflicts. The course can also help conflict resolution specialists to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Conflict Resolution Specialist

Organizational Development Consultant

Organizational development consultants are responsible for helping organizations to improve their performance. They work in a variety of settings, including businesses, government agencies, and non-profit organizations. The course, "How to Win Tough Conversations," may be useful for organizational development consultants as it can help them to develop the skills needed to diagnose organizational problems, develop and implement solutions, and evaluate the effectiveness of interventions. The course can also help organizational development consultants to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Organizational Development Consultant

Human Resources Manager

Human resources managers are responsible for managing the human resources of an organization. They work in a variety of settings, including businesses, government agencies, and non-profit organizations. The course, "How to Win Tough Conversations," may be useful for human resources managers as it can help them to develop the skills needed to recruit and hire employees, manage employee performance, and resolve employee disputes. The course can also help human resources managers to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Human Resources Manager

Lawyer

Lawyers are responsible for representing clients in legal matters. They work in a variety of settings, including private law firms, government agencies, and corporations. The course, "How to Win Tough Conversations," may be useful for lawyers as it can help them to develop the skills needed to negotiate, litigate, and advise clients. The course can also help lawyers to understand the ethical considerations that they must take into account in their work.

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Journalist

Journalists are responsible for gathering, analyzing, and reporting on news and current events. They work in a variety of settings, including newspapers, magazines, television, and radio. The course, "How to Win Tough Conversations," may be useful for journalists as it can help them to develop the skills needed to interview sources, conduct research, and write effectively. The course can also help journalists to understand the ethical considerations that they must take into account in their work.

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Salesperson

Salespeople are responsible for selling products or services to customers. They work in a variety of settings, including retail stores, businesses, and government agencies. The course, "How to Win Tough Conversations," may be useful for salespeople as it can help them to develop the skills needed to build relationships with customers, identify customer needs, and close deals. The course can also help salespeople to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Salesperson

Diplomat

Diplomats are responsible for representing their country's interests abroad. They work to build relationships with other countries and to promote peace and cooperation. The course, "How to Win Tough Conversations," may be useful for diplomats as it can help them to develop the skills needed to negotiate and resolve conflicts. The course can also help diplomats to understand the different cultural perspectives that they may encounter in their work.

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Politician

Politicians are responsible for representing the interests of their constituents. They work in a variety of settings, including local, state, and federal government. The course, "How to Win Tough Conversations," may be useful for politicians as it can help them to develop the skills needed to campaign for office, build relationships with constituents, and pass legislation. The course can also help politicians to understand the ethical considerations that they must take into account in their work.

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Mediator

Mediators are responsible for helping disputing parties to reach a mutually acceptable agreement. They work in a variety of settings, including courts, community centers, and businesses. The course, "How to Win Tough Conversations," may be useful for mediators as it can help them to develop the skills needed to facilitate negotiations and resolve conflicts. The course can also help mediators to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Mediator

Negotiator

Negotiators are responsible for representing their clients in negotiations. They work in a variety of settings, including businesses, government agencies, and international organizations. The course, "How to Win Tough Conversations," may be useful for negotiators as it can help them to develop the skills needed to prepare for, conduct, and close negotiations. The course can also help negotiators to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Negotiator

Union Representative

Union representatives are responsible for representing the interests of union members. They work in a variety of settings, including workplaces, union halls, and government agencies. The course, "How to Win Tough Conversations," may be useful for union representatives as it can help them to develop the skills needed to negotiate contracts, represent members in grievances, and advocate for workers' rights. The course can also help union representatives to understand the ethical considerations that they must take into account in their work.

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Public Relations Specialist

Public relations specialists are responsible for managing the public image of their clients. They work in a variety of settings, including businesses, government agencies, and non-profit organizations. The course, "How to Win Tough Conversations," may be useful for public relations specialists as it can help them to develop the skills needed to build relationships with the media, manage crises, and promote their clients' interests. The course can also help public relations specialists to understand the ethical considerations that they must take into account in their work.

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Teacher

Teachers are responsible for educating students. They work in a variety of settings, including public schools, private schools, and colleges and universities. The course, "How to Win Tough Conversations," may be useful for teachers as it can help them to develop the skills needed to manage classrooms, motivate students, and communicate effectively. The course can also help teachers to understand the ethical considerations that they must take into account in their work.

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Therapist

Therapists are responsible for providing mental health services to individuals, families, and groups. They work in a variety of settings, including private practice, hospitals, and community mental health centers. The course, "How to Win Tough Conversations," may be useful for therapists as it can help them to develop the skills needed to build relationships with clients, assess client needs, and provide effective therapy. The course can also help therapists to understand the ethical considerations that they must take into account in their work.

See salaries and explore the career path for Therapist