فن التفاوض | The Art of Negotiation from Coursera

هل صادف أن قابلت أحد الأشخاص كي تطلب منه شيئاً أو تقنعه بفكرة مشروع، لكنك في النهاية لم تستطع إقناعه بوجهة نظرك؟ قد ينتج ذلك بسبب افتقارك لمهارة ذات أهمية قصوى في عالم اليوم، وهي مهارة التفاوض (Negotiation)، هذه المهارة ليست مطلوبة في عالم الأعمال (Business) فحسب بل تمتد لتشمل كل تفاصيل حياتنا اليومية ونجاحك في تعلم واكتساب تلك المهارة هو بمثابة نجاح في كافة معاملاتك.

هذه الدورة هي دورة تمهيدية؛ فهي تلقي الضوء على أساسيات الموضوع بشكل عام بهدف التعريف به وبمحاوره الأساسية التي يجب الإلمام بها.

إذا كنت من المهتمين بفهم فن التفاوض، أو كان مجال عملك يتطلب توظيف ذلك في سياق عملك، فهذه الدورة ستكون مثالية لإغناء خبرتك وتطوير مهاراتك بشكل فعال ومؤثر.

حيث ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على كيفية أن تصبح مفاوضاً ناجحاً، فهم المهارات الواجب توفرها لنجاح عملية التفاوض، شرح المراحل التي تمر بها عملية التفاوض وكيفية التخطيط لها، فهم المقصود بعملية التفاوض وأسس وخصائص هذه العملية.

What's inside

Syllabus

فن التفاوض

ستزودك هذه الدورة باطلاع واسع ودقيق على مجموعة من المحاور المتعلقة بهذا الموضوع، مثل: التعرف على كيفية أن تصبح مفاوضاً ناجحاً، فهم المهارات الواجب توفرها لنجاح عملية التفاوض، شرح المراحل التي تمر بها عملية التفاوض وكيفية التخطيط لها، فهم المقصود بعملية التفاوض وأسس وخصائص هذه العملية.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Introduces you to the fundamentals and key ideas of negotiation

Outlines the stages in the negotiation process and how to prepare for them

Provides insights into acquiring the skills for successful negotiation

Advised for the curious or those seeking to use negotiation in their careers

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in فن التفاوض | The Art of Negotiation with these activities:

Review the basics of negotiation

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Get a refresher on the essential concepts of negotiation, such as the negotiation process, strategies, and tactics, to strengthen your understanding before starting the course.

Browse courses on Negotiation

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Read an introductory article or book on negotiation.
Summarize the key points of the material you reviewed.
Identify areas where you need further clarification.

Watch tutorials on negotiation skills

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Explore video tutorials and online courses to enhance your understanding of negotiation skills, such as active listening, rapport-building, and persuasive communication.

Browse courses on Negotiation Techniques

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Find reputable sources for negotiation tutorials.
Take notes on key concepts and techniques.

Write a summary of negotiation techniques

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Create a concise summary of the negotiation techniques you've learned, highlighting their strengths, weaknesses, and appropriate applications. This will help you solidify your understanding and identify areas for further exploration.

Browse courses on Negotiation Techniques

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Gather information from course materials, books, or articles.
Organize the techniques into a logical structure.
Write clear and concise summaries for each technique.

Show all three activities

Career center

Learners who complete فن التفاوض | The Art of Negotiation will develop knowledge and skills that may be useful to these careers:

Business Development Manager

A business development manager generates new business leads, builds relationships with clients, and negotiates contracts. To succeed in this role, it is important to have strong interpersonal skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful business development manager. This course will teach you how to identify and qualify leads, build rapport, and negotiate win-win outcomes.

See salaries and explore the career path for Business Development Manager

Sales Manager

A sales manager leads and motivates a team of sales representatives. To excel in this role, it is essential to have strong leadership skills, as well as a proven track record in sales. The Art of Negotiation course can help you develop the skills you need to be an effective sales manager. This course covers the basics of negotiation, such as how to prepare for a negotiation, how to build rapport with potential customers, and how to close a deal.

See salaries and explore the career path for Sales Manager

Account Manager

An account manager manages client relationships and ensures that their needs are met. A successful account manager has strong communication and interpersonal skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to succeed as an account manager. This course will teach you how to build relationships with clients, how to negotiate contracts, and how to resolve problems.

See salaries and explore the career path for Account Manager

Recruiter

A recruiter finds and hires new employees for a company. To be successful in this role, it is important to have strong interpersonal skills, as well as a knack for negotiation. The Art of Negotiation course can help you develop the skills you need to become a successful recruiter. This course will teach you how to build relationships with potential candidates, how to negotiate salaries and benefits, and how to close a deal.

See salaries and explore the career path for Recruiter

Financial Analyst

A financial analyst researches and analyzes financial data to make investment recommendations. To excel in this role, it is important to have strong analytical skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful financial analyst. This course will teach you how to analyze financial data, how to build models, and how to negotiate with clients.

See salaries and explore the career path for Financial Analyst

Consultant

A consultant provides expert advice to clients on a variety of business issues. To be successful in this role, it is important to have strong analytical skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful consultant. This course will teach you how to analyze business problems, how to develop solutions, and how to negotiate with clients.

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Marketing Manager

A marketing manager develops and executes marketing campaigns. To be successful in this role, it is important to have strong creative skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful marketing manager. This course will teach you how to develop marketing campaigns, how to manage budgets, and how to negotiate with vendors.

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Real Estate Agent

A real estate agent helps clients buy and sell properties. To be successful in this role, it is important to have strong interpersonal skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful real estate agent. This course will teach you how to build relationships with clients, how to market properties, and how to negotiate contracts.

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Project Manager

A project manager plans and manages projects. To excel in this role, it is essential to have strong organizational skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful project manager. This course will teach you how to plan projects, how to manage teams, and how to negotiate with stakeholders.

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Lawyer

A lawyer represents clients in legal matters. To excel in this role, it is essential to have strong analytical skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful lawyer. This course will teach you how to analyze legal cases, how to build arguments, and how to negotiate with opposing counsel.

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Human Resources Manager

A human resources manager manages the human resources department of a company. To be successful in this role, it is important to have strong interpersonal skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful human resources manager. This course will teach you how to recruit and hire employees, how to manage employee relations, and how to negotiate with unions.

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Operations Manager

An operations manager oversees the day-to-day operations of a business. To excel in this role, it is essential to have strong organizational skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful operations manager. This course will teach you how to manage teams, how to improve efficiency, and how to negotiate with suppliers.

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Supply Chain Manager

A supply chain manager oversees the flow of goods and services from suppliers to customers. To be successful in this role, it is important to have strong analytical skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful supply chain manager. This course will teach you how to analyze supply chains, how to manage inventory, and how to negotiate with suppliers.

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Purchasing Manager

A purchasing manager procures goods and services for a company. To excel in this role, it is essential to have strong negotiation skills, as well as a deep understanding of supply chain management. The Art of Negotiation course can help you develop the skills you need to become a successful purchasing manager. This course will teach you how to negotiate contracts, how to manage suppliers, and how to optimize the supply chain.

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IT Manager

An IT manager oversees the IT infrastructure of a company. To excel in this role, it is essential to have strong technical skills, as well as a deep understanding of negotiation principles. The Art of Negotiation course can help you develop the skills you need to become a successful IT manager. This course will teach you how to manage IT projects, how to negotiate with vendors, and how to optimize the IT infrastructure.

See salaries and explore the career path for IT Manager